Pulte Homes Reviews

Let me start by saying on Pulte Group’s Built to Honor website they brag about how much they take care of veterans and yet I have 30 years of honorable service. My Sales Agent never explained the contract. Never told me once the frame is on the house I get no options. This house was supposed to be my retirement home after 30 years of military service and 4 deployments. Thought I would have options buying new construction and my Sales Agent never explained any options and said that I never came back to her office to go over the contract…well I’m active duty Army and assigned to Hawaii and I was going through my medical retirement process and trying sell house in Virginia and buy house in Georgia. I’m financing a house for almost $500K and Pulte Sales Agent don’t have the common courtesy to email or pickup the phone and provide bare minimum customer service. I thought I was buying a house at a different lot and during the walk thru I told the builder this is not the house I picked because it has a different backyard and here is the picture I took of the backyard and the Sales Agent embarrassed me by saying to me and my mom “something is wrong with y’all memories.” A $500K house and this how a Pulte Sales Agent addressed me. Thought I was getting a 5BD and 4 1/2BA and there is no half BA. Never got the option to get a covered back patio. Also, can someone at Pulte explain to me why I have 4BA and 6 linen closets. I do not have any towel racks or toilet paper holders and Pulte wants me to pay $400 after closing. My Sales Agent never explained to me what comes with a gourmet kitchen. I said I wanted white or brown cabinets and ended up with a gourmet kitchen. Please explain the difference between the white or brown cabinets. Also, I was told by the Sales Agent it’s a $5 earnest money, which I paid the day I looked at the house. She asked how much of a down payment I wanted to pay and I said $20K or $30K and somehow I ended up paying $25K of earnest money I couldn’t get back because I sent and email to the Sales Agent and my loan agent, which she was just as bad as the Sales Agent. As someone who has worked HR for 30 years in the military you don’t hand or email someone paperwork and tell them to sign it and don’t explain it. Plus I tried telling the loan agent I’m still active duty and I don’t qualify for the veterans benefits until 31 JAN 2023 and yet my loan agent tells me she is going to process my loan as if I’m a veteran and the VA said I was disqualified for the exemption regarding the lending fee. Plus the Sales Agent said I can do a pay down option for two years, which I told my loan agent and she never took the time to explain that option to me. My loan agent yelled at me over the phone because I sent and email to the Sales and Loan agent stating I refuse to attend the closing because I nobody takes the time to explain anything and tell me the why on what’s going on. I will admit my Sales agent did call and explained some of the details about the loan, but I never had good feeling and feel like Pulte has taken advantage of me. I’m hurt that I wasted my time with Pulte and I did not get my retirement home. I will NEVER recommend to and military personnel to buy a Pulte home. Plus I will be filing a complaint with the BBB and calling Clark Howell at Channel 2 Action News here in Atlanta and let him know this one veteran Pulte provided poor customer service and I wished I had bought a Ryan’s Home. Ryan homes are better quality and hopefully I can win the lottery so I can payoff this Pulte home I don’t want and move into a better quality home, which is a Ryan home because Ryan explain the options and explain the loan process. ... More

No one should close and pay for their Pulte home until all the open issues noted during the final walk through the week before the closing have been completed.

HVAC UNIT MOVED TO THE EDGE OF MY DRIVER WAY WITH VERY LONG CONNECTION BETWEEN THE UNIT AND THE HOUSE, THIS WAS DONE WITHOUT MY CONSENT AFTER CLOSING.

Overall, the quality of the home, design and workmanship is poor. The attention to detail is very low. Looks like the home is built quickly and the builder doesn't pay attention to details. The roof was leaking in garage. The interior paint job was poor and still remains unfinished. The carpet flooring was not right and loose areas in the home. Garage floor is not finished. Some plumbing issues were noticed in the house. The sway on the sides of the homes is not right and there is water logging on both sides. Design issues also exist in the home and there are may that I can point. Although homeowners warranty is provided, some of the inherent things cannot be addressed. Also it takes lot of time a effort to be on top of al the things and have to follow-up each items. Therefore overall poor experience. Looks like the old fashioned way of building tough and right homes was not provided for us in this case. ... More

We would have never built with Pulte had we known what a poor quality home they would build for us. We basically had to be onsite every day to catch mistakes that were being made. We built a home with no basement and the plumbing was not coming out of the floor in the correct places. The main supply for water into the house was in a storage closet doorway that we had to tell them to move and also later on discovering toilets not centered. This all had to be corrected by breaking up the concrete and re-centering pipes. The electric wiring was also an issue. The pendant lights over the kitchen island were not centered and one was even not over the island. It was like pulling teeth when we finally got them to correct them. Outlets in laundry room were poorly placed for washer and dryer and ironing board, this was never corrected. The drywall work is terrible and several walls are not true. The cuts in drywall for outlets and switches were not properly cut out and the repairs to them look amateur. There was drywall plaster all over many outlets that we had to clean. Also they us paint sprayers that left overspray on all the windows that we had to cleanup. The loft in our home was not insulated in the ceiling which we caught just before closing, the garage ceiling (we paid extra for) was missed as well. We move in early December 2022 only to discover the zone heating was not wired correctly and the loft area upstairs was not heating and wouldn’t get above 60 degrees. HVAC contractor had to come out and fix. Also discovered a bathroom exhaust vent cover was used for the dryer vent that was clogging vent and barely connected which they finally repaired 5 weeks after we moved in. The brick work on the front of the house is terrible and was done by one adult and 2 minors. Pulte has yet to rectify this issue. I could go on and on with my punch list. Basically Pulte hires as many unskilled laborers as possible to do the work and it shows on the finished product. Also at closing they worked it so we did not get credit for $1200 dollars in property taxes they owe us for 2022. Read the fine print carefully. Very disappointed in Pulte Homes to say the least! ... More

Have many problems in the home since day 1 of moving in, New Dishwasher drain not setup- water clogged, master bedroom door not closing, most of the second floor squeaks all the time (it feels like a used home not a new home), carpets loose, stairs squeaking, poor quality microwave, closet door not closing,

I know there are many different groups involved in building the home, and giving a really bad review may be unfair to some of them, but I just have to do it to bring attention to how Pulte treat you once you completed the transaction. We purchased the hardware through them, and they weren't installed at the time we signed the paperwork. They promised they would initiate the Work Order and the hardware should be installed in two to three weeks. Time went by and we REPEATEDLY emailed, and called them to ask where things stand, and THERE IS NO RESPONSE. We even came to the office and all they could say was someone will contact and we will have to call/write them back, but nothing came. No call back. No email. It seems like they don't know us at all. There was a lady who came to our home a day or two after we purchased and said that she's the coordinator, and we called/emailed her and still nothing came. We have been very patient with them and every time we wrote or called, we were very cordial, respectful, and understanding if there's a material shortage, but the fact that we got no response made us very upset. We are very close to bringing them to the small claim court. P.S.: We talked to some neighbors and they have experienced pretty much the same thing. This is really, really bad on the company. ... More

I bought this house in Lazy K Ranch in Tucson,This was the worst experience and have buying a New home, from Sales to construction Manager, and being in my new home for two months, I have several problems and the service I am getting is horrible, nothing is done right Pulte should look in to this matter seriously, customer service is horrible,

Pulte should be ashamed charging what they charge for the poor quality of work, costs and lack of accountability and follow-up. We paid over 600k for our home to have mismatch floor grout in the bathrooms, paints dripping marks and unpaired window sills, a huge error in dry wall in our ceiling and I could go on and on. I have literally told all my friends and family members to spread the word…DON’T BUY a Pulte home!!! If you do expect poor craftsmanship and paying over priced for the poor quality and lack of customer service!!!!

The house is a mess. We were forced to close over two months ago and we still can't move in. There are two bedrooms still without carpeting, there is carpentry still to be done, along with drywall repair and extensive painting still needed. I wouldn't wish this experience on my worst enemy. Stay away from Pulte.

I don't recommend. The service is not good.

Absolutely the worst home buying experience i have ever been a part of. Was mislead throughout the entire process. It was like a bait and switch scheme throughout the process. Was lead to believe my home would have items like keyless locks, garage floor epoxy, pendent lighting to name a few. When I got to the house after closing none of that was present. I was told those items were not included despite them being in the spec sheet for the house. I was never told they would not be included. The online paperwork signing was smooth but it did not allow for saving any of the paperwork. I told the mortgage representative that I would be paying off the loan a few days after closing so I was not concerned with the interest rate. At closing I was informed I would be paying a rate lock fee. It was an unnecessary expense for me. The mortgage reps were not helpful at all. Finally, after arriving at the house there were a number of things wrong with the house. I identified those items to the builder rep. He scheduled a date for the repairs and noone showed up. After I contacted him to see why they did not show up, he said it was a misunderstanding. Not sure how thatbis since he scheduled the date. And as of this writing the repairs have still not been made nor have I heard from anyone at the builder. It was plainly obvious that there was no quality control measures taken before the house was turned over. ... More

From the start to finish Pulte dragged us along. We had essentially 3 different closing dates and each time we tried to close there were significant problems with the townhome. The quality of the home is very poor compared to the pricing of the townhomes. They clearly rushed through the build and placed cheap hardware / fixtures inside. The construction team communicated horribly. Sales team consultant was the only one who gave us honest answers. I would not recommend Pulte to anyone and I will never use them again.

I have already shared my thoughts but ultimately never buying Pulte again.

Pulte used cheap broken or bended wood (worse than the piece from trash can), and use bended metals all over the house (I have a lot of pictures), the distances between wood and metal frames are so far away, the house at most can last for only 10 years and the kitchen cabinets may fall off any day because there were very a few supporting wood and a few small nails put on. I could not lean on some walls because it moves, when I walk on the upstairs the items on the table are shaking. Pulte set closing date without complete the installation, without any mirror installed, missing shelf and drawer. Pulte did not install items as showing in catalog during option selection, so the upgraded cabinets has already cracking and fall off in 3 weeks. The warrantee service was so bad. They never returned the phone call. Whenever owner report a issue, the warrantee representative do not even look into the issue but block you right by saying "misuse by owner so Pulte will not cover it". Pulte installed shower door with chips and I notified Pulte within 2 weeks. Pulte would not replace it or compensate and only sanded and smoothed it. The cabinets under vanity was damaged by water. It was soaked and a lot of bubbles appeared. But Pulte did not want to replace it and they only covered with vinyl film without paying compensate. The warrantee service said it is owner's fault and Pulte was doing my favor. Only a few days, every toilet, vanity, kitchen sink were plugged. A fire alarm outlet was right on the highest point above stairs. If owner need to change the battery, owner need to hire a professional to use 25 feet tall ladder with a great danger. The warranty person said everything was tested and worked perfectly before closing. I think they were telling a big fat whopper to fool me. At mean while, the 3 of the 3-way switches were not connected; the stoves, and two stove burners were not connected; the all covers of the burner had caps causing red flames; the dishwasher water inlet was not connected; all the hot water inlets were not connected for showers, in laundry room, in kitchen and for all vanities. Being kind to Pulte, I agreed to let them closing with missing mirrors and missing parts in refrigerator. However, I am available any time also I give the construction manager the garage door opener to enter from garage. However, Pulte did not call me to notified me and broke-in my house from sliding door. Then they left the door open and all the parts for the lock fall on the floor. The construction manager David Strongin is the rudest person. David yelled at me repeatedly saying "we can only fill in the hole with caulking, but we are not going to replace it". He tried to bully me because I am a single, minority, elder woman. The side panel is for hold the weight not for the look (microwave will cover it), so I argued with him about that, then he rudely lift his arm and point to the door and saying "get out! Otherwise I'll call the police". He yelled at me whole time when he talked to me. He acted that he had power over me and he was the king. It's obviously an attitude of discrimination toward me over gender, age and race. I can't tolerate the way he treated me. I haven't met anyone treat me like this since I came to the U.S. over 20 years ago. It makes me angry and I have to complain this to Pulte. Pulte should have trained their employee to obey the law and not act like this. During the hurricane, the shingls on my roof fell off in the hug of amount. This didn't happen on my neighbor's house or some only have very few piece. I called Pulte and reported incident, but no one answered my calls. I have to repair it by myself. I used to bring friends to buy Pulte homes (two of my friends have bought and one of them was totally disappointed with the quality after closing). I have to tell the truth to my friends when they come to do the house searching about the poor quality and bad warrantee service of Pulte. ... More

The construction area is constantly a mess. There is garbage thrown every where. The workers do not seem to care that there are people who have moved in and it is now a private residence. Even though this was brought to the attention of the Sales office NOTHING is done about it. The warranty department is poor. The knowledge base of the warranty department is extremely poor.

Bad quality material. Very bad Builder and construction manager. Terrible paint service. They use very cheap materials. I was very much disappointed with the Builder.

Unfortunately, I ignored the bad reviews I saw and I regret that now. From the sales process, to the building/construction process, to now my experience post-closing has been terrible. Given how much I paid for this home, the quality is not there and they know it and just don't care. When you point things out, they minimize them and act like it's completely normal to move into a brand new house with defects - or just ignore you. Even after upgrading most things, the materials are so cheap (quality not price). Getting them to fix the issues is a whole different story. They are not responsive and you are left to follow up with trades on your own. Even after they tell you they will do something or call you, they just don't. I seriously considered just selling the home immediately because I'm so unhappy with the quality and substitutions they made (without my approval). Every day, I find something new that was constructed poorly. Other builders may have similar issues, but at least their customer service is better. They care and will at least fix the issues once identified. Read the reviews from different sources and know they are telling the truth. I wish I had given more weight to them. ... More

Our new home was built to a very poor level of quality. It looks like they used bargain bin/defective sheetrock and trim throughout. Cheapest possible appliances, carpet, cabinets, and paint. Wish I had gone with a different builder.

This company doesn’t care about the quality of their product. Everything is sub-par, including the actions of much of the staff. You’ll close with a laundry list of incomplete items.

Why did Pulte require me a disabled retired veteran to pay 17k dollars down payment to start my contract to build my home. My credit scores were above 800 during the buying process. Also Pulte only offered a 30 day closing option just to wait for the interest rate to rise.

Pulte homes is overpriced for the quality of materials they produce. From the faucets to the flooring it’s all very cheap. Downstairs was mixed with carpet and tile for the standard build they ran tile @ the front door (foyer)and then just laid one piece of carpet in front of the stairs and went back to tile for the kitchen and dining area and back to carpet again for the “living room” which isn’t a living room it looked horrible. The faucets are so cheap it’s unbelievable. The cabinets are super cheap. For the amount of money they ask they could @ least provide the buyers with better quality materials even @ the standard build level. Oh and when you go to the design center for “upgrades” if you take them up on their “upgrade offer”once you leave you’ll realize you could’ve bought a new house or a new car. The design center is a joke!!! The entire build is very cheap for the money they’re asking for their homes. They include a stove, microwave, & dishwasher after all the money you spend you mean to tell me you can’t include a refrigerator too? Everything is really cheap baseboards, cabinets, paint job, flooring, windows. The structure of the build overall is not strategically efficient. The master room is so tiny you’ll think it’s for a kid. The other bedrooms are basically closets. It’s a total rip off building with Pulte. Words can’t quite explain my dissatisfaction all I can say is look elsewhere for a better quality builder. The homes are not worth nearly a half a million trust me. Run the other way and at least see what you can find. Don’t stop here. AGAIN the way they structure the home is basically apartment style. There is NO real living room it’s so heartbreaking. The quality and the structure of the build layout is jaw dropping when you do your final walk through. Their prices are way too high for the quality and amount of space they provide for a full functioning family. Pulte chooses quantity over quality. I’m leaving something out but if you don’t take anything from this review take this note this. Your dollars will not stretch well building with Pulte. They purchase the cheapest materials as far as faucets, cabinets, baseboards EVERYTHING the sinks toilets they’re all HORRIBLE. I understand they’re in the business to make money but this is total greed. I also understand their design center sales pitch but my God even at the standard build level don’t provide the bare minimum quality materials it’s not fair to the buyer whose not “wealthy” people just want to buy a nice home for a half of a million in hopes to stay forever but honestly you can’t stay forever because your family will out grow the living space. There is no living room period and the bedrooms are for newborn babies. Pulte should be ashame for their asking price and then for the quality of work after their sky high asking price. They’re not quality builders please note that. You’ll be disappointed I guarantee. I’m very disappointed. I built nearly a half a million dollar home and my home feels like a cheap apartment. They’re no good with quality, structure layout, or size! Signed A Unsatisfied Customer ... More

Pulte is the worst builder ever. Bad finishes, materials and customer service. The construction mgrs don’t perform their duties and are unresponsive to any communication.

Just bad experience. House was not given cleaned a month later still not clean

OVERALL FROM BEGINNING THE WORST EXPERIENCE IN BUYING A HOME AND WE HAVE PURCHASED AND BUILT HOMES IN THE PAST FROM DIFFERENT BUILDERS.