Pulte Homes Reviews

By far the worst experience I’ve had with Pulte buying a brand new home, They over promised and under delivered on completion date, they can’t be trusted make sure to read the contract over and over again, they can change your material options after you signed the contract and there will be nothing you can do about it! They also don’t communicate with you so your always finding yourself reaching out to them.

For me any stars!!!!! I hope that any family will go through something like this again. My family and I decided to invest in our first home and we were very excited that we had found the perfect community. We are first buyers and we thought that they would take us by the hand throughout the process from the financing until the closing. To our surprise it was not. When the day of closing finally approached, we went to see our house and it was totally incomplete. the housework they did was of poor quality and many things were incomplete. Until today I am trying to fix all the things that are missing in my home. The process with the guarantee has been a terrible one and worst customer service. Not to mention that the builder who was supposed to be responsible for fixing all the mistakes and incomplete things resigned and there is another one that is worse than the previous one. I don’t not recommend buy a home with them and especially if it is a house that is not ready to live in. ... More

Never ever with Pulte again.

We closed on our home at the end of June after almost 14 months of waiting. During our walk through several days prior to closing, all items that we could readily see that needed repair were noted and "blue taped". On the day of closing, we were given our keys and told that all of the items that had been listed were either done, or would be done as soon as possible. Those items noted at walk through, but not done were damaged kitchen cabinets, including doors that were on order because they had a whole in the front of them, chipped cultured marble bathroom countertop, an outdoor light fixture not attached to the house and a cracked driveway. When we contacted Pulte Customer Care, we were told to submit a list of problems via email. We received a standard "auto" reply that they were busy and our issues would be addressed as soon as possible. We received no communication from Pulte Customer Care, so after 30 more days, we contacted them and were told that Pulte no longer did repairs at 30 days, it was now a 1 year wait. So much for Pulte "Customer Care". ... More

Company wouldn’t listen to our concerns, eventually leading to a basement that’s flooded twice, once after we closed and moved in. List of things that still haven’t been done in almost 2 months of occupancy. Broken promises the entire way.

House sold way over price, have to sell for a loss. Quality is bad, gave house with torn carpet and broken windows. Then asks for a review and refuses to publish as it deters business. Good for you pulte, I’ll write a review somewhere else. Thanks for the trash house that’s underwater now. Oh and thanks for the dangerous living conditions for $1.4m. Love being scared to open my door due to pitbull

PULTE dropped the ball and almost every single part of the process of us buying our house from the first conversation to the 30 day inspection after we moved in. Sales people didn’t communicate deadlines and we were left without structural options we said we wanted. Mortgage company is arguably the worst customer service I’ve ever had ANYWHERE in my entire life. They consistently lost our documents and made us resubmit them, changed things at the last second without communicating to us, and dragged a 1 month process out for 9 months. Craftsmanship was subpar also. Cabinets hung crooked, electrical outlets not straight, holes in the drywall, cracks in the baseboards, unpainted baseboards, broken window. All these things should have been discovered by our construction manager when he did a walkthrough and fixed when we did our walkthrough before moving in but only 2 of the 10 issues we outlined in our walkthrough were actually corrected. PULTE consistently blamed the pandemic and the laborers they hired and never took responsibility for their poor work in every single step of this process. If this ever gets posted and you are reading it do yourself a favor and look somewhere else. We were warned before we started the process and we didn’t listen. Don’t be like us! ... More

We have been ignored post move-in. Do not respond for requests to complete work. Terrible organization.

FOR PULTE BUILDERS The house we purchased almost in double price they charge us, with all extra works , hmm obviously more money, All Material cheap quality , sometimes where roof not in level , same thing with exterior and floor. Some outlets are loose from wall, Garage door works very slow and doesn’t close lot of time. Kitchen cabinets are cheap quality with makes shuts sound. When we walk on second floor, sounds like roof will broke soon . Specially the Paint is not a paint , it’s just like a cheap primer only. Just move to the house last week, but it’s looks like very old house, hand prints all the way in house .outside all the grass they put not gardening grass and from lots of space it’s already gone/dry BEST COMPLEMENT TO PULTE HOMES TRAILSIDE PLAINFIELD IN 46168 ... More

Worst ever experience with Pulte, totally unlike "Pulte". The construction manager at this Irvine site was a totally irresponsible person, should never had been hired. The quality of the home under his supervision was so so so bad, we had to fix all issues after closing. The list of defects are more than 10 pages long. Still trying to fix it with the warranty team.

Poor customer service from builder and sales team. Unresponsive and provided misinformation.

Terrible experience from day 1. Sales rep was horrible. Walls are already cracking. Roof is falling off. No grading after 30 days. The development looks like a dump site. No updates are given to warranty work filed. Wish I would have gone another direction. Will never buy Pulte again or recommend to anyone.

Salesman mislead us on options and used supply chain issues to give us down graded appliances. Had a number of issues with the finish carpentry. Exterior had mud all over sides and back of house. Was told it would be cleaned by close and on day of closed was a mess. Said it would be cleaned by end of day. Not done, touch up on trim not done, sod was burned out completely in a number of areas. Said it would be replaced. Not done. Pulte Mortgage never presented A competitive offer. Waited until interest rates went up a second time then after considerable pressure submitted an offer that wasn’t even close. Went with own financing and Pulte coordinator waited until day before closing to get information to my closing company. The $10k incentive is a joke. Designed to pay Pulte’s seller fees and difference in exorbitant doc and prep fees. This was my 16th home my 3rd Pulte home. I do not expect anyone to respond to this. You do have my email if you wanted to. ... More

So many things wrong with the house. Leaking roof, constant issues that were never corrected. This was the worst experience ever.

Terrible experience from beginning to end. “FIELD MANAGER II” made use sign off that the home was done and was still missing many items pointed out and said he’d be back to finish them later pending a positive online review and once given the review we never heard from him again nor will he respond to phone calls or texts. We literally paid for things that are not installed and the items that were installed were done poorly. Missing grout, paint, doors won’t open or close properly. The outside paint is terrible and doesn’t even cover some of the chicken wire. We can’t get help from anyone and our sales rep was also worthless ... More

If u are thinking of buying a Pulte home, my advice to is don’t trust anyone check everything to insure the home that u are buying is built the way u want it built.

When you have subcontractors the construction boss should be on everyone butt to be sure that completion and quality come first. They should not be slowed to start work on a new site till all customers are satisfied and repair work is completed. This is not quality. Your workers are all interested in their paycheck and not in the quality of their work. Pulse and the construction manager should be out here checking things out DAILY till your customer is 100% satisfied. Also plenty of design flaws. Call. Be happy to point them out.

Avoid it. And leave peacefully

I told him there was a defect at home, They didn't improve quickly, therefore the problem got bigger, They don't respond quickly. I started to regret buying this house.

Very bad design and very poor quality

Incomplete work left at the time of closing and was promised to fix right away but still not fixed. It’s been almost 3 months now, yet our garage isn’t fixed.

STOP! If you still can and do your research by reading the reviews across the country and the lawsuits filed. After putting down earnest and becoming contractually obligated attitudes change. READ the contract before signing and you'll find EVERYTHING is in Pultes interest. Dont assume their tactics to incentivize by using their mortgage company is the best either. They too were not professional and had questionable practices. I will also tell you that very literally every stage throughout the build had issues with quality. I can also share that the majority, if not all, the community has issues with the company and the trades they hire to perform work. My observation and opinion is that they only want your money and honestly DO NOT CARE about you or giving you a quality product. There is so much more I could share. I would STRONGLY advise to stay clear of conducting any business with this company or its subsidiaries. ... More

Bad experience from beginning ,and especially at closing.

Pulte promises quality, but does NOT deliver!!!

I would have answered the 15 question build questions completely differently after I moved in if I had uncovered all the problems with my house. The ONLY thing that went well was the title company for this all cash purchase. My punch list is over 20 items long and no one provides updates on anything. The completely wrong counter/sink/mirror/light bar configuration was installed in my master bath. The data panel/closet in the garage has an electrical outlet that is not connect to anything and the other bathroom has a light fixture was not installed and is sitting on the toilet tank. Those are just three of my issues, but the quality of the build is very crappy. The sales personnel, although very personable, don't know details on what they're selling and the construction manager doesn't know the housing development. Construction manager said don't say there are unfinished items in the 15 question survey after closing because people have lost their jobs over this. You need a real ticketing system for service orders with one ticket per service issue. Then you need to provide regular updates rather than communicate either via email or not at all. As it is, service issues seem to fall into a black hole. ... More