Pulte Homes Reviews

From day 1 it was poor craftsmanship and service. Literally not happy with any portion of this process. At this point I only view the structure (don't even feel comfortable calling it home) as an investment.

I would like a call from my builder.. no one will call me back after contacting them multiple times. This is super frustrating. And today I found out I have water damage in my home from the rain. I would not recommend Pulte.

You have my number and address. Give me a call to set up a meeting as I am not writing all of this for this email. If your concerned about the client, customer or whatever we are to you, contact me.

It was difficult deciding what title to give this review. Not for a lack of options, but because we had a hard time identifying which horrible detail stood out to us the most. The initial sales agent was wonderful but that's as far as it went. From that point onward, it was nothing but deceit, issues, and overall shoddy workmanship. There was little to no communication and no follow through. My wife was discriminated against in not being included in communications nor were any decisions directed toward her. The quality of materials used in the construction were that of defective remnants that you would find at some discount outlet. No one seemed to know what was going on or how to do their job. The foremen spent more time in their trailers (if present at all) than walking the houses to oversee the jobs and quality. When we brought attention to the terrible quality and deplorable workmanship, we were told that, "this is standard" and we have to accept it. To what horrible standard is Pulte building my house? It looks like a child built it. We were also told that workmanship is suffering because of the labor shortage due to the pandemic. Why is it our problem that Pulte/TrustBuilders can't hire, or is too cheap to hire, people who know what they're doing? The whole reason we bought new-construction is because we didn't want a home we had to refurbish. In the end, it didn't matter because we have to do just as much work on this house to fix everything Pulte failed at delivering. Even working with Pulte's warranty department, they are taking cheap shortcuts and sub-par contractors instead of doing the job right. We are gravely disappointed in Pulte and the entire home-buying experience. Never again, Pulte. ... More

Don't go with them, Very Bad experience

Worst experience, poor quality.

Pulte Sales misled me early on, costing me thousands of dollars. Low quality standards evidenced inside and outside of house. Contractors show no pride in their work, or interest in doing a good quality job. Pulte construction shows no interest in quality. They are incented to put the house up as fast as possible so Pulte can collect your money ASAP!!!

The entire experience was awful. The title company was awful, the y process was terrible and there was rarely communication, the warranty department doesn’t respond to my emails. Workers don’t show up when they’re supposed to. I had a better experience with Lennar and that’s saying a lot

House was not complete on closing date. Lack of communication. Issues still unresolved 5 months later.

I closed on my home at the end of Feb 2022, and I still have outstanding items that have not been completed. These were detected in January of 2022. Sad that Pulte rushes to sell home that are not complete and with such poor workmanship. Field managers are over worked and when fix is needed they resort to threats to the homeowner.

I signed my contract to build my house with Pulte on November 23, 2020. The building permit was granted on around March 2021 due to County backlog. But the house did not completed until 2/28/2022, almost a year later. What was really bothered me that my house build permit was granted 3 or 4 month before other houses in the block. But it did not get windows before other houses. I got the weekly update from the building manager stated that the widow order was delayed due to nation labor shortages. I know that was not true because other houses that was built later received their widows before my house. Also during the building process, I inspected the frame and drywall inspections and reported my findings to the building manager. But did not see those findings addressed until the final phase. Thus fixes were rushed and the building quality is very very very bad. The closing date was re-scheduled almost a week later to allow them time to fix the issues. However, on the morning of the final walkthrough, they still doing the paint touch up. I almost wanted to re-schedule the closing because the build manager ensured me and my wife that he will have the work done when we return from the closing meeting. Three hours later my wife and I came back from the closing office with my new house set. The key can not open the door because they gave us the wrong set of keys. I had to call the building manager and my sell representative came with the master key to let me in. The next day, we carefully re-inspected the house and found so many issues. The living room ceiling has about 2-inch gap, the kitchen double door wall crocked, the kitchen sink windows drywall was improperly installed, one of the kitchen cabinet cracked, the master bedroom widow crocked, the bedroom 2 window drywall was improperly installed, the paint job was messy, and the floor titles have so many holes. The more we look around the house, the more defects we found. Comparing this new house with the other two houses we built in the past, this one way behind on the quality. This is the worst quality we had never experienced. ... More

The house its build with cheap materials and there is no engineer building your house, the people who build it they dont know how to read drawings at all. Turns to be that your Libe of property its different because when they install the sod and sprinklers they installed all wrong., you dont want to close until they finish your house right but they force you to do it or they will sell your house to another person, they only want your Money. On top of that, they are selling the house way more expensive that the market value, so when you get the appraisal the house isn’t that worht it and you have to put more money down. I will never get a Pulte Homes again, their warranty department its even worse, its a total Joke! ... More

DONT BUY A HOME HERE

It has been the worst experience of purchasing a new home ever. Had to get an attorney involved when we were told we did not qualify. Then the workers were told do not fix anything because our home was going to be sold as is. The appliances look like they are second hand they are so bad. Custom cabinets look awful. The whole house was painted with some sort of flat paint (I believe it may be primer). As we were told they could not get paint. My toilets had poop skid marks in them because they left it open for the trades people to use. When we asked for construction trash to be removed it was tossed up on a 12 ft high retaining wall (as if we would not notice). My carpet was trashed by the painters and other people. My gates were ruined by overspray and my backyard trashed where the plaster and paint contractors empties their guns in my yard. Now we are being told they are not going to fix many of these issues. Then to be told by an employee what do I expect for a 500,000 home. I have heard a lot of things over my lifetime but I was never so appalled and insulted in my lifetime. I guess when his bosses told him we were not qualified he felt he had free rein to talk to us anyway he wanted. Then lie about it when confronted. So if your asking would I ever by another home from you or refer your company, the answer is absolutely NOT. ... More

This has been a nightmare from day one. We are a young family moving to tampa from Orlando and were sold a house with an approximate closing date of 8/2021. We forgave many other better products because of this said closing date. Pulte off the back told us we were pushed back to 12/2021 and then later to 2/2022. Due to Current market standards we understood. Once the build process started we never really had any good feeling. The construction manager never had a control on the build process and was giving false timeline expectations. The build quality was poor the workmanship was bad and the construction team couldn’t seem to get a grip on all the problems we were pointing out to them. They cancelled closing and rescheduled it within 10 days of their own given date not once but twice. I had to vacate my rental with my family and live in an air bnb. I had to reschedule my finance closing. After we closed we were handed a poorly finished house with multiple unfinished sidings and paint jobs and I couldn’t believe a multi billion dollar company was ok with putting their name on such a product. The carpet had been put in earlier during construction and even an upgrade felt really cheap and was immensely dirt. My sons are both asthamatics and were falling sick on a daily basis so much so that I had to get the entire carpet reinstalled and all the ac ducts cleaned out at my own cost literally within 2 weeks of moving into a new house. During this change of carpet we saw that the hole in the floor that we had been telling the construction manager for weeks to fix - was still there and increasing in size now. Within the same 2 weeks the bath tub in the master bathroom leaked into the garage ceiling and flooded my garage and destroyed the garage ceiling and side wall with water damage. Mold is already in. And after the nightmare construction I’m going through a nightmare Mold inspection and dry wall work. There are innumerable other problems that we have faced during this move that would be too many to list here. This is my second new build. And I know from previous experience that new home builds don’t start like this, are not this painful, are not done with no care and don’t have such big problems to start with. All I can say is I was very very surprised by such a big name as pulte could not resolve problems when they occurred and were pointed out to them. And now are ok with putting their brand name on a product like the one they gave us. This was happening in a 725k house and I can’t even imagine what they’re doing (and getting away with) in the cheaper ones. This was as much a financial and social stress on me and my family as it was associated with their health and safety. I thought would be healthy and safe in a new house. Boy was I wrong. ... More

It’s been very bad experience, in terms of communication and response. And new house has so many problems ,Including faulty equipment and it’s hard to get hold of people to get issues fixed. And closing has been delayed for months . And after waiting for Months and overpaying interests we still have to face issues like low water pressure and dishwasher, oven not working , electrical issues which cause inconvenience consistently in every day life.

Its has been a horrible sales experience and the followup has been even worst. I wouldn't purchase a Pulte Homes property again. I feel that your company doesn't care about their customers and its all about the money!!

From the time we signed the earnest money contract, we were rushed, pushed to make design decisions and then pushed at the design center. The sales agent was useless and impolite. We learned that the design center was incompetent and it took days of wasted effort to get things right (although they managed to still install the wrong countertops TWICE). The workmanship on the house was extremely shoddy. Holes in the floor, damaged drywall hidden behind cabinets, scratches and scuffs, crooked shower heads ... I could go on and on - and oh - not a square light switch or outlet in the whole house - all of them crooked. It looked like a tenement, not a brand new house. And when you ask them to fix things, they get offended. This is the sixth home I have bought. All my previous experiences were very positive. This was just awful from the get go. ... More

Not referring anyone to pulte or their financials

I don’t even know where to start or end - worst experIence of my life

Everyone from the builder to the lender does NOT know what they are doing. They have NO communication with each other nor the client. Very stressful experience. Do NOT RECOMMEND THEM!

The experience is not what I thought it would be. With over fifty items still to complete, they force you to close or they will sell your home to someone else. I am still waiting on every type of trade to come complete projects. There has not been any response at all from the warranty department and it has been almost two months. I know I am not the only one in this predicament.

The build quality is really bad. I had kitchen cabinets scratches, issues with engineering floor, interior door after house closing. The workers are lack of experience. I call the pulte customer care department ten times... I couldn't reach any people to talk with rather than leaving a voice message..

What was supposed to take 6 months ended up taking a year. Closing was rescheduled 6 times. It’s not so much the length of time that was bothersome, but the constant promises that were always broken. We’ve now been in our home for nearly 2 months and there are still things incomplete with the home that were addressed months before closing. Would never choose Pulte again, nor would I recommend it to anyone because of the experience we had.

We chose to build with Pulte because we had friends with a good experience and had never heard anything bad. However, based on this experience I can not recommend them. The process was very smooth up until we got to our pre-drywall meeting. Then things took a turn towards awful. Based on the recent reviews in my area that seems to be common. There is a huge issue with communication from the field manager here. It would take 2 or 3 messages to get a response. That "weekly" update email will come once a month. Make sure to visit your homesite very frequently. It is not clear at all that anyone reviews the trade's work for quality or correctness. Our closing was pushed back 3 or 4 times because of unrealistic dates being set. Very frustrating experience We ended up closing with a list of unfinished things because we could no longer handle being strung along. Do not do this if you can avoid it. The communication becomes non existent once you close. It is very clear that there is no follow up on this list. They don't even bother to track it after they submit the work orders. So you are ultimately responsible for making sure the work is done and review for quality. Of course this is not told to you before you agree to close. After living in the house for a week or so you start to notice a lot of poor craftmanship. I would definitely suggest getting inspections pre-drywall and before closing. I will note that our sales rep was very helpful through everything. And dealing with Pulte Mortgage was easy. ... More