Pulte Homes Reviews

I didn't realize that when you buy a spec home, you are not allowed to change the color of the paint on walls from their designers choices! Very frustrating. The house was even painted inside yet and they absolutely refused to change the color from the designers choice to just regular white.!!

I'll preface this review with a HIGHER mark for the Builder's Construction Manager, the one responsible for ensuring the quality and craftsmanship of the build, was exceptionally professional, patient, courteous, and very responsive to communication efforts. Jeremy was also reliable, punctual, and just a wonderful individual who took interest in our inquiries and feedback! Our walk-throughs were very informative and did not feel rushed. He took time to explain things and answer our questions!! A++ As for the Sales and Mortgage teams - these were some of the LOWs of our journey. Our "Sales" rep was the opposite in terms of reliable, responsive, and professional. We saw him ONCE, didn't work out of the sales office for the community we bought in, did not submit the correct "building layout" and now we have no garage access door (and an out-of-pocket expense now), and wasn't even ON SITE when we closed escrow and picked up our keys!! Someone else in the Sales office handed them over. NOT GOOD! The Mortgage team members reside in different time zones, were notorious for sending emails before we were even awake and then expecting immediate responses from us. Several times, email chains went 10-12 messages deep and just caused confusion as to what needed to be responded to. On several occasions, I was questioned (grilled) on some of my financial transactions, requesting detailed explanations on certain ones and the amounts listed on bank statements. Through out the process, they would rely on old numbers when providing documents that required our signatures - even after being provided with up-to-date statements of balances and credit lines. Very frustrating to not be HEARD, especially went factual representation was included in responses. Following their recommendations on paying down some of my debt resulted in losing points on my credit report! And then was informed that the lowered score could jeopardize the loan approval process. At closing of escrow, I was owed a refund on a line item they refused to update with current balance. We also 'closed' a day late that also required a refund. Overall, the weight of the home buying decision and journey was worth it as we're now proud owners of our FIRST EVER home and are excited about adding our personalities to its "blank slate" of possibilities. Thank you to Jeremy, Carlos, and Manny for your patience and assistance through it all. ... More

I had a great experience with Pulte. They were excellent start to finish. Brent, Santiago, and Luis were all so helpful and responded immediately if I had questions or concerns. As a single woman buying my first home I never felt that I was being taken advantage of or given any different treatment than any other client. I’m so impressed with Pulte. I will recommend them to everyone I know.

Our home buying closing was remote from the State of Washington. The actual closing went smoothly. The issues we have addressed have not been responded to our satisfaction. We have gutters that totally leak and overflow when it rains. The toilet in our master bedroom does not operate properly. Molding in the master bedroom shower is missing. The garage door is not properly installed and constantly rattles from the wind. There is tape on the patio door that needs to be removed. There was a workman sent to address our fireplace hearth to which we could not find the issue that he was to address. I need someone to address these issues and they do not seem to be a priority to the inspector. They all we addressed except for the garage door with Sarah the construction manager. ... More

Denise walked me through every step of the way. I could not have asked for a better sales team or sales experience! I cannot thank you enough for care, your courtesy, and your professionalism. You truly exceeded all of my expectations. :)

The building process was fine everything was explained fine, but Pulte finance was really, really bad. We almost list the home on Pulte's side of things.

First, they force you to use their mortgage company and then they sell your mortgage before the first payment is due to a company you never heard of. Second, they sell craftsmanship. We have made 12 work orders on a brand new house. From no remote to a fireplace to stairs that are stained 2 different colors. Third, it takes weeks for them to get back to you and another 2 weeks for it to repaired. Fourth, we had 3 different contractors building the house in 10 months. Who left, who got fired. In regards to the financial side your always dealing with different people, to much turn over with the employees. ... More

The.Pulte team was great to work with from the onset of our purchase, design center team & working with the construction manager while home was being built. The one suggestion I would have is that Pulte should make an option or include with the home a side constructed place for the garbage & recycling bins since in the community they don’t want the bins left outside where they can be seen, which is ok by me but leaving them in the garage is unacceptable & disgusting since garbage is picked up once a week. I applied to the HOA & received approval to construct such a garbage storage on the side of my home. Other than that, everything so far is going well with the home & any questions or help has been responded to quickly. ... More

Pulte Meade the home buying process a breeze. The home was built on time and the build quality process was very good. The issue resolution post closing needs improvement. While Putte is responsive, the coordination of repair work and the quality of repair needs to be improved.

Sloppy construction everywhere: crooked walls, doors that don’t close, bad trim, messy painting, and caulking that looks like a joke. Add dead sod, flooding, broken sprinklers, and a warranty team that disappears — and that’s life in a Pulte home. Buyer beware.

I am disappointed as to some of the workmanship of my new home. Things still are not repaired and they can’t seem to resolve them. For the amount of money we spent I expected more! It doesn’t sit well with me.

The home itself is a lovely layout and thoughtful floor plan but many of the design details were missing. For the price we paid I would’ve expected our home to come with towel racks in the bathrooms, higher quality paint on the walls, cabinets that stop at 90 degrees to avoid banging against appliances and cleaner finishes in the details. We also had several things go wrong immediately after closing. The flood light over the garage went out due to an electrical problem, two bulbs in the home died, half of the sod did not take, the bedroom door stuck due to not being level and the sprinklers were broken. Nick, our second construction manager was very help and responsive but our sales associate and first construction manager were slow to respond. The price for the lot was too high and when our house was appraised the month after closing the value came in $100K lower indicating it’s not worth what we paid. ... More

Good experience and nice product.

I love my home and the managers and supervisors that worked on our home were great. We are however disappointed in how the irrigation system was laid. We were told no irrigation in our backyard (we are getting a pool) only driplines but to our surprise the entire irrigation lines run through our yard to the front!!! Additionally, we are not happy with the management company they chose for the HOA. They have a waiting period of at least 45 days!!!! Most vendor quotes are only good for 30 days.

Overall home buying experience is very well. Staff is very co-operative. Quality of equipments used to build house is not worth what we pay. They have doen lots of cost cutting by selecting lower quality or lower functionality equipments.

It was an incredible experience. I’m so happy about that.

Very organized and transparent experience. Teams coordinated well together and kepT me informed throughout the process

The best is no design center selection hassle unlike at Lilac

My experience was great. Also, my sale man, now became my family member Antoine was excellent. I highly recommend him to anyone trying buy or build new home at Deerbrook. Also construction manager Maria and her team were very excellent. Tony was excellent too. My overall interaction with all the member involve was nothing but memorable.

Corporate actually cared about the buyers. DO NOT USE PULTE MORTGAGE. This group is the absolute worst. Build could be much better. Sub contractors are either careless, or are not given proper time to do the job correctly, which goes back to back corporate leadership.

We encountered significant issues with both the Sales Consultant assigned to our project and the construction team responsible for building our home. Now that closing is complete, it is imperative to address how our experience can be meaningfully rectified or compensated—and how similar lapses can be prevented for future homeowners. Despite submitting these concerns in a prior survey, no follow-up action has been taken. The past several months have been both stressful and disheartening, and our repeated attempts to resolve these issues have only added to the frustration. Despite our early optimism, the process was undermined by a series of troubling missteps and communication breakdowns. We’ve compiled a thorough record of correspondence—emails, text messages, and documented interactions between ourselves, our realtor, and your team—that highlights systemic issues. Specific concerns include: - Unannounced Contract Cancellation: Our contract was prematurely voided without any notification, resulting in unnecessary confusion and delay. - Missed Opportunities for Upgrades/Add-ons: Key selections were never presented during early planning meetings, leaving us unable to make informed decisions or adjustments later. - Fireplace Installation Error: The fireplace placement deviated from the agreed plans and was not centered appropriately, raising questions about quality control. - Ignored NSO Request: Following our February 24th email, we were under the impression that a slat request was submitted. Multiple follow-ups received no acknowledgment or response. These issues—avoidable with even basic attention to detail—left us feeling misled, unsupported, and disappointed. They raise legitimate concerns about the professionalism and standards expected from your organization. The construction phase presented additional challenges. We experienced a revolving door of three different construction managers, resulting in inconsistent oversight and accountability. While the most recent manager showed genuine effort and dedication, they appeared undertrained and lacked the necessary support to handle the complexity of the project. The final walkthrough revealed that quality control and cleanliness were not priorities. There was visible dust and debris throughout the home, including an unacceptably dirty garage. Additionally, workmanship issues were glaring—cabinet installations had caused wall damage, and various finishes appeared rushed and uneven. ... More

The process from sale to close couldn’t have been a smoother process. Elizabet from the sales team was great and our construction manager, Lincoln, were so great to work with during the process. Any concerns or questions we had were answered quickly and they went above and beyond.

Dylan sales Kristopher project manager awesome helpful trustworthy

My new house is well built. The experience from start to finish was easy! Watching my house being built is one of my greatest achievements! Thanks Pulte!

Fantastic property and great location. Love buying houses from Pulte.