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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 16064 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Structurally sound, finish work is lacking
- Jackie W.
- Verified HomeBuyer
- December 22, 2019
- Celina, TX
Love how well built the house is structurally. The finish work is lacking however. Paint spots, overspray, rough baseboards etc... The final 2-3 weeks seemed rushed - and it shows.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Quality construction, sloppy finish work and follow up
- Todd T.
- Verified HomeBuyer
- December 21, 2019
- Lake Orion, MI
Overall process was smooth and organized. Lack of skilled trades is the real issue. Construction quality seems high, the finish work was rushed and very average. Once taking possession responsiveness has declined. Issues aren't large ones but once signing off we certainly don't seem quite as important to Pulte
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Good builder
- Anonymous
- Verified HomeBuyer
- December 20, 2019
- Delaware, OH
Pulte is trustworthy and they do what they say.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - If I could give no start for the workmanship, I would.
- Andres Mauricio V.
- Verified HomeBuyer
- December 20, 2019
- Duvall, WA
If I could give no start for the workmanship, I would. The workmanship needs to a major improvement. Compare to other national builder, Pulte has proven to be fallen short. We have experience with another builder which was great experience from the moment we made the purchase of the lot, to the workmanship and the details of the aesthetics. These little details are very important to home buyers. They are important to us, yet, we have found so many flaws , which some are dangerous (such as carpet staples coming out and poking anyone who walks on carpet) in our home that create this ...
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 2
Pulte Homes - There is a culture of shoddy workman ship that has developed.
- Anonymous
- Verified HomeBuyer
- December 20, 2019
- Albuquerque, NM
There is a culture of shoddy workman ship that has developed. Almost everyone who worked on our home had to come back to cleanup or redo something they did. Forget about the home warranty department. They don't respond. I will never buy from a National builder again.
Pulte Homes responded:
We apologize if you've been having a hard time getting in touch with our warranty folks and essentially haven't had a good experience. We would like to help get your issues addressed. Please send an email to socialcare@pultegroup.com with your address and contact info so we can assist. ^Abby
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
Great Customer Service
- Jenny H.
- Verified HomeBuyer
- December 20, 2019
- Spring, TX
The whole process from meeting with the employees from different department; they were all very helpful and patient. They do their best to meet your needs in what you want in your new home. We are satisfied and happy with our purchase.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Its Ok
- Anonymous
- Verified HomeBuyer
- December 19, 2019
- Palm Springs, FL
Most of the house is great, and the process is great. Moving into and finding a lot of small things that weren't perfect is understandable. We are but humans. The process of getting Management to fix small details takes forever its been 3 months since I moved in and no progress has been made to fix things.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Pulte is able to identify great locations to live, but not able to give a good home buying experience to go well
- Anonymous
- Verified HomeBuyer
- December 19, 2019
- Lake Orion, MI
Structurally our home appears good. Fine details are really terrible. We just gave up on complaining because it never got addressed. Even when they came to fix it multiple times. When you choose Pulte, you get a great neighborhood, but not a great house. (To the point when others come in and point out the bad looking fine details.)
Pulte Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Pulte Homes - The paint used is way to cheap for what you pay for.
- Paul M.
- Verified HomeBuyer
- December 19, 2019
- Saint Cloud, FL
The paint used is way to cheap for what you pay for. You can just look at the wall the wrong way and it marks up. There should be an upgrade on the paint.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
So far so good
- Glenn W.
- Verified HomeBuyer
- December 19, 2019
- Oakland, FL
New buyer 2 months in home. So far only minor issues. Good response to warranty issues.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Great House!
- Anonymous
- Verified HomeBuyer
- December 19, 2019
- Santa Fe, NM
We had a wonderful experience with Pulte Homes. From the brokerage to the construction management, to warranty service, this is a very professional and expert business. We really appreciated all of the assistance we received in building our new house. We have been living here for 1 1/2 months and are delighted with our new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - The experience didn’t feel personal.
- Riddhi P.
- Verified HomeBuyer
- December 19, 2019
- Lutz, FL
The experience didn’t feel personal. For the amount we are paying for the house I expected better communication and follow up from Pulte’s end. I also expected better results from the vendors you used. It felt as if they didn’t care and our home wasn’t really a priority for them with how careless they were with some of their work. Pulte could do a better job with following up on your vendors worksmanship.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Javier is a superstar
- Lane H.
- Verified HomeBuyer
- December 19, 2019
- Hollywood, FL
We have heard horror stories of building homes in the past and our experience with Javier and Pulte couldn't be further from the truth. A+!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sewage Flood
- Brian K.
- Verified HomeBuyer
- December 19, 2019
- Germantown, MD
Sewage Flood - Pulte response was to offer $100 visa gift card.
Pulte Homes responded:
This is incredibly disappointing to hear and we apologize for the inconvenience this has caused. If there is anything we can help address or if you would like to discuss further, please email socialcare@pultegroup.com ^Abby
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 4
Dishonest builder/Horrible customer service
- Xiao H.
- Verified HomeBuyer
- December 18, 2019
- Zionsville, IN
I spent $8k+ to upgrade all the cabinets to maple solid wood. However, it turns out they gave me laminate cabinets. Tried to contact customer. Never got any reply. Stay away!!!
Pulte Homes responded:
We are sorry to hear you are having a hard time getting in touch. Please email us at socialcare@pultegroup.com so we can assist. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Homes - I've been living in this new house for two months and everything
- Uhn C.
- Verified HomeBuyer
- December 18, 2019
- Ann Arbor, MI
I've been living in this new house for two months and everything has been very satisfied.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home buying experience
- Marco R.
- Verified HomeBuyer
- December 18, 2019
- Peachtree City, GA
Our buying process to Pulte Homes was a great experience from begining to closing. The commitment with time framing and quality were constant.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Couldn't be happier than we are with the whole experience.
- Ross S.
- Verified HomeBuyer
- December 18, 2019
- North Las Vegas, NV
Couldn't be happier than we are with the whole experience. Ray was a rock star putting up with all our questions.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Wood Hollow is a great community to live in.
- Anonymous
- Verified HomeBuyer
- December 18, 2019
- Noblesville, IN
Wood Hollow is a great community to live in. It is in a great location.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Quality of workmanship & materials
- Ambrose A.
- Verified HomeBuyer
- December 18, 2019
- Saint Cloud, FL
Even though we like the quality of workmanship in our home, the closeness to the airport should have been taken into consideration. Indoor airplane noise is bad for one's health. I believe simple things should have be done in the home to minimize/reduce this noise. I would like to know what can be done to this end. You don't want to be in bed and hear loud plane noiwe landing or taking off. How does one enjoy the courtyard? In addition, it does take a while for a technician to respond to issues and when scheduled, some do not show up.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
good house!
- Anonymous
- Verified HomeBuyer
- December 18, 2019
- Kissimmee, FL
perfect buying and closing process, satisfied communication. The first time dealing with property, no difficulty found.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte quality review
- John F.
- Verified HomeBuyer
- December 18, 2019
- Odessa, FL
Overall building quality is fine. Minor issues but response from warranty could be a little better
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Unacceptable
- Abel A.
- Verified HomeBuyer
- December 18, 2019
- Buda, TX
It was a rush on closing on our house never had a chance to address all house issues Exhaust vent above microwave still leaks leaving a greasy residue. Disappointed
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
First new home - happy with the home (just not the process to get there)
- Aamir P.
- Verified HomeBuyer
- December 18, 2019
- Round Rock, TX
Pulte looks to be a better builder versus some of the other alternatives. There are some things which do not make sense to me, but I think you may find that with most builders (such as light switch placement, gaps in the garage below the garage doors etc.). After a not-so-happy sales, design center and finance experience(being very polite here), I was won over by the building super and the build process overall.
Pulte Homes responded:
We are incredibly disappointed to hear that you had such a negative experience as this is definitely not the home building experience we wish for you to have. If there is anything we can help with or any issues you need addressed, please feel free to email socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 4
Trustworthiness 4
Responsiveness 2
We like the location, but we had trust issues with the sales process and the quality of workmanship and materials is below par.
- Kwabena O.
- Verified HomeBuyer
- December 18, 2019
- Copley, OH
The outside light fell apart within days of moving in when a moderate wind blew across our neighborhood. The plastic mold between our outside door and the door frame keep falling apart, making cold air rush into the building. The water heating system is a mess; when one bath heater is turned on, every other heating system goes cold. This means that everyone in the household needs between 30 minutes to one hour in the morning to take turns for shower.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. We would be happy to assist in getting these issues addressed. Please email socialcare@pultegroup.com so our team can be in touch. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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