Pulte Homes Reviews

We closed on our home 12/30/2021. There is a myriad of issues with our home. The warranty department is overloaded with other homeowners with issues. One of our neighbors has been dealing with the same issues for over a year. John, head of SWFL Pulte warranty, says they have 47 people working in warranty. I suggested that Pulte hire more construction managers and better contractors vs. trying to deal with quality issues after. Why? Because the warranty people doing the warranty work are also subpar. We've built multiple homes, and the honest truth is I would never buy another Pulte home. We now have help with an attorney (provided by Microsoft, my employer), file a complaint with BBB, and also lemon law re: a $5k pool heater that has never worked that the contractor refuse to replace. ... More

1. Mortgage terms not made transparent upfront until last moment. Rate was higher, builder incentive was applied to items that mortgage company should have paid anyway. 2. Pressurized to close with BAD work finish. A big number of issues like broken cabinets, doors, holes in walls. Still waiting for a bunch of items to be fixed, more than a month after closing! 3. Closing company failed to provide documents before closing date and will not allow you time to read documents during signing. Looking for a handy man for what was supposed to be a brand new home! Only positive reason for value for price is location. ... More

With the number of issues we found during the inspections and walkthroughs, I am not confident that the house is of good quality. I now question if there were things we missed due to the shear amount we did find. It leads me to believe one of two things, the project manger saw the things that were wrong and didn't care or he had never done a walkthrough before showing us the house, both of which, are equally frightening.

There are so many things to share regarding my home buying/building experience. I have built a Pulte home once before and had a wonderful experience. I wish I could say the same for this time around. I feel like my home was so rushed that the craftsmanship is not what it should have been. Before closing there were so many things that needed to be completed which we agreed they would complete but many still have not been done and I closed over a month ago. Communication has been so poor between the field manager and warranty - I have to follow up many times before a response is given. Even then most times there is no solution to the issue. All I can say is I am very disappointed that I spent a great deal of money on a home and it doesn’t really feel like home. ... More

The house looks great but the built quality was really disappointing. It’s been almost three months and every week something is discovered broken, damage or not done properly. Whenever I get work crew scheduled they don’t bring the right tools because they weren’t told of the issues correctly which leads to several rescheduling. Carpets constantly comes apart all over the house, certain light fixtures don’t work at all. I can go on and on about issues I have been having after purchasing this new build. I feel like my experience defeats the purpose of buying a new house and this is not my first brand new home purchase but my first bad experience. ... More

We understand we are living in unique times with unprecedented challenges. That being said Pulte has failed in their production and delivery. For the most part the employees are well intended. There were minor problems with the sales department and mortgage department. These were normal and generally handled in a professional manner. Unfortunately, Pulte constructions has not adjusted to the current economic conditions and challenges they present. Instead of giving us better quality finishings, as we expected, corners were cut on material purchases and sloppy work was done. Needless mistakes. Our bathroom doors banged together. We were told that the door stoppers they used met specifications so that was normal. Really… it is normal for the doors to hit each other after the stoppers have been adjusted as far as they can? Very frustrating on a simple item. We had to go out and buy doorstops that cost a few cents more, take the doors off, install the new doorstops which resolved our problem. All at our expense. This is just one of many examples. We have had to fix numerous items ourselves. The process has not been a pleasant experience. What is shown in sales literature is not what has been delivered. Most of what we read negatively online turned out to be true. Based on the terms of our contract we had to close on a Home that was not finished in a professional workman like manner. Some of the work in the home is of good quality. Most of the work in the home lacks expertise and care. Sloppy finishing work. Needless mistakes. Many of these mistakes could’ve easily been fixed during the production process. Everything was rushed in an effort to close prior to the end of the year. Warranties and repairs are only as good as the people doing the work. They tried 6 times to replace and install our kitchen cabinet doors. We have decided to do it ourselves and hire our own contractor. This nonsense is mind numbing. Pulte has thrown out thousands of dollars of perfectly good cabinet door because of mistakes being made. Needless mistakes. We understand that this is a production home but that doesn’t mean that it’s acceptable to do substandard work. It has cost us a significant amount of money to fix many of their mistakes and make our home look nice. We have no reason to think that there are any significant issues with the home build. We are hopeful the structure will hold up. In conclusion: the issue is sloppy work, substandard contractors, poor craftsmanship, lack of attention to detail and workman unable to fix these issues. In most cases we had to repair finishing items ourselves at our own expense. We would not recommend Pulte to others. ... More

Worst experience of our lives changed so much on us. Extremely rude sales team, Kelly and sales manager mike. Regional president did nothing for us (k Christopher son) they all cover for each other. Most importantly workmanship is terrible took tons of pictures. We are re finishing a lot on our own so the house can look of descent quality. Couple bright spots on the construction team who worked with us to resolve everyone else’s mistakes. If you don’t care for quality and being just another sales number buy a home with pulte. I would do a ten times better job running this company.

This was supposed to be the happiest time of our life but it has absolutely been a nightmare! We actually had others by in the same community as us and we regret it! They have had very similar problems also a lot of the work very subpar and we’re still having many issues! We have to call or text many times over before we get a response! It has been an absolute nightmare and would never build with Pulte again.

I would never build with pulte again. From rushing to get things done, to even the trades doing terrible jobs just to get it done. The home buying process in supposed to be exciting and fun, and building with pulte was nothing but miserable. Put my down payment in may 2020 closed end of December 2021 on an unfinished home. (If people are coming in your house often, that is not finished, liveable or enjoyable) You Always have to check up on them, and even when you find things wrong they still don’t fix them or if you do find something wrong they will say it is fine it’s supposed to be like that and then you bring in your own inspector to say the same thing you did and only then will they fix it. Bring in your own inspector, because I brought in my own and the house supposedly passed a plumbing final on Pulte’s end but my toilets and showers were backed up and it ended up being something with the sewer out on the street. The paint, dry wall, and baseboards all look terrible. I had to close with things not done on my house and someone is here every week to fix something. It’s far from enjoyable and the people who come to fix things then leave it a total mess for you to clean up and sometimes even cause more problems. While living in the home they hooked up my neighbors sprinklers to my meter and it was only caught because I asked why all these people kept coming into my yard all the time and what they were doing. It’s like you have to be a babysitter. People just show up unannounced and don’t call before hand or schedule something. There is literally an excuse for everything and they make you feel like you’re the problem instead of taking full accountability for everything. I could write a book on everything that went wrong and how miserable the process was and still is. If I could go back I would have never bought with Pulte. Save yourself the aggravation, time, and money. ... More

If you are a person who cares about attention to details then pulte is not your builder. Stay away from pulte unless you get good price deal

The entire process from start to end was a horrible experience. The only reason we continued with the initial purchase was because the original sales rep was fired so we assumed everything else would start to fall in place (along with loving the model home). Pulte sells a fake reality, our home has so many unnecessary issues and is not comparable to what they are selling; quantity vs quality homes. Construction was fine until then the last few months and our closing experience was horrendous (pulte made every excuse, blamed others, couldn't find keys, had incomplete final walkthroughs, etc, etc,). ... More

As one of the top-rated real estate brokers in Sarasota-Manatee, I have worked with most builders in the area. Pulte used to be my favorite national builder, but I can definitively say I will NEVER build with or sell a Pulte home again. I just built with Pulte in Sapphire Point in Lakewood Ranch, and it has been the worst experience imaginable. I closed over two months ago and am just now moving in because it has taken them that long to attempt to fix many of the seemingly countless problems with this house. It will probably be six months or more of fighting with Pulte just to get them to do things that should have been done before I was ever asked to close. The biggest thing that stands out, above even the horrible quality, is the indifference of almost everyone in the organization. No understanding of the concept of empathy whatsoever, and they seem to think they're doing you a favor by letting you purchase a home from them. They are completely out of touch with reality, and I have yet to meet anyone in the community that is actually happy with their home. This has disrupted my family and our business in such profound ways that I am already thinking about building elsewhere with one of our more reliable builder partners and selling this house. I truly wish I chose to build elsewhere, rather than waiting eight months for Sapphire Point to open and then another 11 months to close on this slapped together, poor excuse for a house. ... More

My entire experience was bad from day one, I had 2 conversations with my sales rep and never met her. Was told I would get updates from construction Manager as the home progressed through phases, never got an update, luckily I was smart enough to include a realtor in my transaction. The only progress reports I received was her picture messages through windows when she was in the area. Materials and craftsmanship of the home are of the lowest quality, not a single wall in my home is straight, windows are the lowest grade available, opening your curtains will change the temperature of home almost immediately. My exterior doors have such large gaps I can see the street when locked. They sell you on "Energy Efficiency" but do absolutely nothing the deliver on that promise, my home is so poorly insulated I hear foot steps from accross the street in my living room. They are cashing in on this ridiculous real-estate market and are selling their 400k home for 700k with absolutely no intention of improving the quality, my home is no way indicative of a home valued at almost 3 quarter of a million dollars. The stucco used on the exterior is already discolored and cracking my home was completed late November 2021. I am very disappointed with my purchase and at times feel taken advantage of, but the worst part is the lack of customer service and accountability. If you are going to build a low quality home and charge top dollar, your customer service better be stellar to make up for the short comings. In this case I don't know what's worse the poorly constructed home or the terrible customer service. ... More

The quality of the work is very bad and upgrades not included. Broken cabinets missing upgrades since day one and until now not addressed. Items with the issues on the floor, they were supposed to be replaced in days and no one showed up, then they indicated that they will grab from other units to address and nothing happened. Running paint on multiple areas which indicates unprofessional workmanship. Issues with the electricity until now and at least one of the people send indicated that he was not licensed. Other issues with the unit which indicates things were rushed and original date from sales that this will not going to be ready until December/January rather than November is more accurate. Also, you have the unprofessional comments from the people that walked through the unit indicating that they don’t want to help if we rank them lower than five. Is this how Pulte manages things? Very disappointing and people should knowledge the kind of service provided for overs $1 million dollar unit. The list continues. ... More

Not follow what I wanted.

The quality of work was horrible. The house had a layer of dust and film on all of the cabinets and countertops. I spent 2 hours cleaning out stucco from my half vent windows so that I could open and close them. The toilet had fece stains underneath the lid and the seat. One of the kitchen drawers doesn't close. The cabinet under the sink still has the parts for where the shelf is supposed to be hung, but they just didn't install it. There is paint all over the floor, countertops, windows, bath tub, clothes rails, on the bottom of all of the cabinets, and on the carpet and tile. There is a 10 inch crack in the door frame to the garage, which is supposed to be a fire door and it does not close on its own. Several electrical sockets were open hot. The bath tub has a 1 inch scratch. The handle in the bathroom had a sharp edge that cut my hand open when I tried to open the door. It looks like someone dropped it, damaged it and still put in on. The cabinets are chipped. There are multiple tiles that are scratched on the floor of the walk in shower. There is plastic sticking out from the mirror from when it was installed. The floorboards are dirty and need to be painted. The french doors do not close or lock. There is paint all over them, up to 3/4 inch away from the frame. There is a 1/4 inch gap at the top and a 1/8 inch gap at the bottom of the french doors when you try to close them. There is no door stop fo the left panel of the french door. There are many scratches on the "upgraded" cabinets, some up to 4 inches long. Some cabinet doors are uneven. The sliding glass door has 1/4 inch gaps around the frame and is uneven on the sides. There is a 1/4 inch semi-circular hole in the left jamb of the sliding glass door. One panel has a large defective cats eye. The screen door still had stickers on it and the paint came off when I tried to remove them. Many windows have silicone sticking out from where the glazier installed them and didn't clean up. Several windows have large scratches and bad Low E tint. The double vent in the dining room is so bowed that the super told us that you need to push in the middle of the vent so that you can close it. Using a 2 foot level you can see that it is more than a full bubble off of being perpendicular to the ground. Almost every window has an uneven ledge that really looks bad when you have the blinds closed. There are several spots on the outside of the house that were missing paint near the spouting. Stucco damage at 15 different spots. The front door is missing paint near the lock and handle. The back porch has stucco feet prints all over the pavers. The range hood vent is still on back order. The super did have someone install a temporary one. The heater did not work the first time that we tried it. The super came out the next day and went into the attic and had to switch it on from where one of the workers had turned it off. Pulte staff and sales people are professional and easy to work with, but the quality of the workmanship in my home sucks! I have recommended to all of my friends to never buy a Pulte home or they will regret it. ... More

Pulte does not seem to care about their customers once the contract is signed and they REALLY don’t seem to care after the sale of the home is complete. I understand that there have been unforseeable delays due to shipping issues and labor shortages. However, that does not excuse the times that we have caught their staff blatantly lying to us or more often than that, just refusing to respond to our inquiries or concerns timely. There is no excuse for not replying to an email. When they actually do reply, we’re always told that “we’re aware of your issue, it’s on the list” with no follow-up until a month later when we inquire again. Rinse and repeat. I am honest when anyone asks about our experience and warn them against doing business with Pulte at all costs. ... More

the home quality is terrible

Horrible experience, zero customer service, no pride in their work, sloppy, constant mistakes that they never fixed, did not care about the customer at all, just throwing up the house as fast as possible with unqualified workers.

More than 7 weeks after closing: - the tile incorrectly installed has not been completely repaired - there is no enclosure for the owner's shower, so it can't be used - the owner's bathroom toilet has been removed and sits in the shower - the material that should have been ordered in November hasn't been, so we're still waiting for it - the bad stain job on the stairs and handrails has been poorly redone and is turning yellow - many other issues communicated in October and November to the field manager remain unaddressed Pulte has not been trustworthy at all. They find the words to make you think they've got a grip on issues now and they will be resolved: it's all lies. They don't to what they say and let their suppliers drive the show at their advantage. Do yourself a favor, don't buy from Pulte. ... More

Buyer BEWARE! My advice is DO NOT purchase a home built by Pulte. We recently did and regret our choice. Qualified carpenters do not do the construction on interior or exterior. Our home should be totally redone. Interior trim not sanded prior to paint, particle board used as trim rather than wood. Exterior siding applied over damaged frame, attic trusses not installed properly, just for starters

After the closing of this house, problems started to appear. Doorbells, internet cables, air conditioners, and other minor problems were resolved, but they did not keep their promise until today. AC still has problem. I don't know when they will come to check and resolve it.

I am aware of the problem builders are having retaining workers and getting materials due to Covid, but the buyer is the one paying for this shortcoming. The quality of the build and workmanship is very poor, and the companies response to correcting these issues is lacking thus far. The warranty folks have stepped up and are trying to resolve the issues and I am hopeful they will make things right. It is very frustrating to spend you time waiting on worker to show up and correct problems that should have been done right the first time.

The list of issues is extremely long. I will save everyone the time and just say, I will never build another home with Pulte.

We were completely dissatisfied with our experience. We went with Pulte because my parents had built with them years ago and had a phenomenal experience and we believe that the quality compared to other builders was better. Unforutnately, we had a completely opposite experience and probably will never build with Pulte again. The communication throughout the entire experience was terrible. There were many homes in the neighborhood started way after ours, that moved much more quickly than ours. We believe Pulte oversold and couldn't keep up with their projects. It seems Pulte continued to sell and sell and sell and was less than concerned about their current customers. Also, our closing date was pushed back because of poor workmanship on our home; carpet had to be completely reinstalled, master shower had to be taken down to the studs and redone, severe dip in the kitchen floor that was brought to our field manager's attention very very early but not fixed. My brother built with MI down the street and the experience they had compared to us was not even comparable. Overall, completely disappointing. ... More