Pulte Homes Reviews

Our experience with pulte mortgage was anything but pleasant. Our loan processor was always difficult to reach and constantly misplaced documents during the process. The last week of closing they were completely non existent and added much more stress to the process than was needed. Our loan processor would never reply back to our calls and emails.

Pulte homes are not very certain on closing date and rush on it, so as buyer didnt had proper celebration and worst experience and fixing up cosmetic and couple of damage within home. As a new homer we have lot of question and nothing was properly answer and field manager chnages no often with not at all update to what happen at site. I would not recommend for improper response with sales and field manager here. Unsatisfied and keep getting lots of very very delayed response.

Moved into incomplete home. Closed June 29 and no issues from closing have been resolved

Very bad experience buying my first house, there are already 4 repairs in less than 2 months, 2 water leaks, washing machine, and clogged drain, I want someone to contact me I no longer feel safe I want them to do a general inspection

Terrible, worst home we have ever built, terrible quality, over promise under deliver, just awful!

We did not have a great experience in buying this home as from the beginning we had issues with the Field Manager(not mentioning the name as requested).There has been times where we have pointed out many issues and it has been resolved after a lot of emails ( and arguments always happened not thru email but face to face) specially in the yard grading , water accumulation in front of the house in Caul-de -sac where mosquitos are breeding and not safe for the neighborhood(when we approached the customer care they mentioned that accumulation of water is because of Dandi bags .No dandi bag is there atall as all grass has been laid ,still there is water accumulation converted to slime), the AC vent does not cool the master bedroom. Apart from this anytime we bring issues to the Field Manager, instead of handling the situation he tells in front of other contractors working in the site that "we are putting words in the contactors mouth", he is "running out of explanation" etc etc. He talks in a very bad way and also regarding the grading issues in the backyard he said that even if we get it inspected from 3rd party contractor he will do nothing about it . Many of our friends have moved to Pulte because we always had great word but with personal experience we will never recommend it to anyone. We have felt demeaning and absolutely talked down by the field manager in various occasion. ... More

The customer service from this company is non-existent. From the top to the bottom they do not value their customer’s experience in the slightest. We had multiple issues with our foundation and basement during the building process caused by the field manager, and had to contact him first about it. Then we had to demand certain things take place to ensure they did not try to cut corners. Communication on progress or about issues was never initiated by Pulte and it takes a minimum of 2-3 attempts at contact before a short response that often doesn’t even address your concerns or answer your questions. Close to closing our inspector (not anyone at Pulte) discovered a leak in the basement wall. We had to fight tooth and nail for that to be fixed, and fixed properly. On our celebration walk, our house wasn’t close to finished, our railings were the wrong color, and there was a leak in the basement. The field manager “guaranteed” it would all be taken care of by our closing. On the day of closing for our final walk through, our house still wasn’t near ready. We could not believe they would try to close on a house in this condition. The final paint was not done, the railings were still the wrong color, it was filthy, there was still a leak in the basement, and the sump pump stopped working causing the basement to fill with water. The only one who ever apologized was the sales person. The field manager would not even come up from the basement and has dodged us since. We also dealt with the VP of Sales, who was completely rude and clearly does not value the customer after the way he spoke to and about us, before he even had all of the information. Everyone I’ve talked to in the neighborhood has had similar experiences. I would not recommend building with Pulte. ... More

I have nothing good to say about Pulte - they are currently building homes as fast as they can and cutting corners left and right. We closed on a house that was filthy with many issues that they promised to address as soon as we closed - joke was on us for not refusing to close and believing that they were telling us the truth. As soon as you close, they disappear. My advice? Run.

In the first week our house flooded because someone disconnected the drain in the wall by the laundry. We’ve had very little response or help to get the damage finished. From no show appointments to miscommunication. We still have sections of our house we can’t use.

Our home buying experience was one of the worst - this was my 6th new home purchase. It was horrible for a constellation of reasons. It started with the sales agent giving misinformation on more than one occasion, a sales manager who was spiteful when confronted with issues or challenges in her approach, a design center that appears to have the philosophy of “you will take what we want to give you” and not the “customer is right or valued philosophy. These two general issues caused a large amount of distress in the home buying experience - making it a day to day nightmare. Within this, the quality of the home is fairly low budget. Upgraded toilets are cheap, not non-handle water savers, white rubber plumbing fixtures are used, a low volt transformer for your door bell that won’t even accommodate the Nest Bell, low budget cabinet where you’re forced to spend over $10k to even start to get soft close hinges, texture spray on the wall is awful, low quality doors for the rooms, terrible splitting framing around the doors, a garage header frame that was built over and inch off so the front of the house looks crooked and on and on. Pulte has employed field managers who just talk you into how to accept the warranty issue instead of insisting on repair (a warranty issue takes 30 days to repair). The field manager also wanted us to move in without our refrigerator that we upgraded through Pulte. In short, I would never buy another Pulte home in this market and equate its product to a budget builder where it charges handsomely for the home and increase upgrade prices every month. I can say, I had to threaten to take legal action because of all the issues and the response I was getting from both the sales tram and the field manager. One employee, the construction manager stepped in and toon action and has been a very good job addressing the layers layers of issues with this home. ... More

Any issues found after closing are not considered important. You are not able to talk to a real person.

It is my opinion that they are more focused on quantity over quality. The b/s they tell you up front about working with you on your build and they are focused on quality and craftsmanship and will work with you is just that b/s! Once you move in the service department is not quick to get your house fixed in a timely manor. I had a poor build and service experience as most of my neighbors had.

Not enough workers or quality of workers. Rushed to close even though stuff was not finished. Terrible workmanship for the price paid. Misleading. Would not recommend.

Buying a home with Pulte was the worst experience I have ever had. I we’

Before closing, there was a laundry list of issues that were promised to be fixed after closing. Some were small, others pretty big. The more minor issues I fixed myself or the supervisor had resolved. Without being petty, I will say the overall workmanship was poor. The biggest issue I reported was visible seems on the ceiling. I tried to work with the Pulte team on getting the ceiling issue resolved; however, after two months and five Pulte people later, I was told, “there isn’t anything further we can do.” I’ve been given a myriad of excuses why the seams are visible; here are some of the more comical ones were, “well, your house is set East to West, so you’ll see the seams,” “they aren’t seams; they are shadows,” “gravity pulls on the wet drywall mud so you’ll never have a seamless ceiling.” In addition to the visible seams, the other topic that got under my skin was the Pulte team talking to me like I have zero knowledge about the home building process and that I should accept defects. Just today, I was told, “I have twenty years in construction, and visible “shadows” (seams) are very common.” In reviewing this entire process, I’ve realized that Pulte doesn’t care about the homeowner. It’s a turn business. Sign the contract, and they are done with you. Honestly, I cannot say one positive thing about purchasing new construction from Pulte. ... More

I wish i could give no stars but the review has to be submitted and so gave that one. The cheapest quality of home for the price paid and staff makes sure to give you enough pressure from the time dealing with sales agent to closing and beyond. Never again, can find such dreadful experience.

We moved into our Pulte house in late March, and there have been a ton of issues with our house. See list: -Roof in our office leaked due to defective shingles which led to trim damage. -Painting was rushed as whole walls/rooms need to be repainted. Our house is currently stickered as we wait for the painters to come back. The painters have been scheduled four times over the past two weeks and have not shown up. -Windows in the master bedroom/third floor do not lock. -Cabinets with splits were identified during final walk through, and we are still waiting on replacements. -Toilet in upstairs bathroom leaked which caused damage to our floor. Issues that were encountered but resolved: -Main floor had a ton of scratches due to contractors when we moved in. -Water leaking through our stove hood when it rained. -Gas leaking through the pipe under our stove. -Our driveway had a drain in the middle of it which scratched the bottom of my car and was a major inconvenience. Two months in and the house feels like a construction zone. Note: Brad Cunningham has been great with resolving any concerns/issues. This survey does not reflect on Brad's performance. ... More

Overall the buying experience was not great. Right from the time of choosing the lot till the celebration walk there were lot of issues. The buyer is always treated with rude answers. First of all not enough time is given to decide on anything, no clear explanation is given about the land, floor plan and customization, being a first time buyer we struggled a lot by the way we were treated. Almost it felt like pulte has this attitude towards customers " take it or leave it " as there are lot of people waiting to buy. Design center appointment was a disaster, everything has to be decided right at that moment without even having a minute to think about it, no new home buyer will be able to decide things by looking at small pieces of sample available in such a short time. I was always open for suggestions and friendly approach but it was not what I experienced. Any customization you ask for is denied even though you are willing to pay for it. It never felt like the builder is building a house for me according to my convenience rather than customer has to adjust and accept with whatever builder provides. I really had high expectations to build a home with pulte but at the end highly disappointed. ... More

Been here nearly 3 months, thought our new house would be completed to our satisfaction, still waiting like many of our neighbors

I can’t even begin to explain the issues that I’ve had with my home. Pulte apparently uses day laborers that are unskilled to do work in the houses because the workmanship is horrible and there’s no accountability and apparently no one following up with anybody on the quality of work that is being produced. Very disappointing

Pulte does not supervise subcontractors and demand that work be done right the first time. Subcontractors do the bare minimum. They are supposed to clean up after themselves, but this is not enforced, so our lot and house were trashed repeatedly. There is no pride in workmanship.

Even on settlement day,there was no preparation for delivery of house,but only the words of the person in charge of of the field and waited,but until now,it has not been fulfilled. 1. It has been more than a month since the water from master bedroom has leaked out and has been shown to the site manager, but there has been no contact yet. 2. I asked to check up garage’ outlet. But he said to me as it. That is it. So I personally called electrician for fixing 3.From the beginning,I made issued that the tree in front of house is something like die.. he said that it is ok. I wait but die. 4.Even though the lawn was damaged after installing the fence in the backyard,it has not repaired until now 5.Even thought it was the day of settlement,some jobs were completed,not clean house, not clean window that there is lots of silicon and dirty one. 6.Also there are so many main issues that I can not write.. Anyway I had very very worst experience and I never recommend Pulte homes. Before moving. I lived at Pultes home but 100 percent different now I can not understand why changed too much. Thanks for reading my comments ... More

I would never recommend this builder based on quality of work and I would never suggest using their finance group.

Pulte did a horrible job with the drywall in multiple places. It looks like the home is 20 years old instead of a new build. Pulte damaged my floors and I had to argue for over a week to get them replaced. After temporarily moving out while they fixed the floors, I returned to find glue all over the floor and the floor had bulked up in the kitchen. It was also not level in other places. It’s been 3 weeks and they have still not come back to repair the floor. The steps were also damaged by Pulte and they still haven’t repaired those either. The list goes on and on. I will never purchase from Pulte again. ... More

From the mortgage to still trying to get multiple poor quality and craftsmanship issues fixed, it’s been a nightmare. House should have never passed inspection with all the issues. The original “foreman” left to take another position so I guess he didn’t care. The new boss Don has inherited his problems and is trying his best. If this was custom built with conventional construction loans, they would never get the 20% hold “punch list” payment. No wonder Pulte does business this way.