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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14846 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars in All Areas

14846 Reviews in All Areas

Star Rating Breakdown

5 ★ 7096

4 ★ 3024

3 ★ 2200

2 ★ 1298

1 ★ 1228

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Very disappointed and terrible experience after closing

  • Amit B.
  • Verified HomeBuyer
  • May 12, 2021
  • Vernon Hills, IL

Don’t fall prey their pre closing experience. They literally don’t care once closing is over. We closed the house without the driveway and landscaping and it’s been more 2 months and we still don’t have driveway and landscaping . I have sent multiple emails to PM but all I heard is an excuse that it’s delay due to weather conditions. They did driveway and landscaping for all the new house closed after us and pouring basement concrete for the new construction which is far from closing . The weather rule don’t apply to them. It’s unfair and disparate treatment . I never expected big builder ...

Pulte Homes responded:
We are disappointed that our team has not been helpful post closing on your new home. We would like to help address these concerns. In order for us to do so, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Minimal communication from construction manager, felt like a

  • Anonymous
  • Verified HomeBuyer
  • May 12, 2021
  • Gaithersburg, MD

Minimal communication from construction manager, felt like a number to Pulte

Pulte Homes responded:
We are so sorry that a lack of communication made you feel like you weren't a priority for our team. If there is anything we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Terrible we still waiting for fixing things on the townhouse never showing

  • Edwin P.
  • Verified HomeBuyer
  • May 12, 2021
  • Davenport, FL

Terrible experience we still waiting for repairs

Pulte Homes responded:
We are sorry to hear that you are waiting for your issues to be addressed but we would like to help escalate those for you. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor workmanship!

  • Raffaela P.
  • Verified HomeBuyer
  • May 12, 2021
  • Vernon Hills, IL

I've been in my new home for six weeks. I've have had a lot of issues with my home, air conditioning does not work, no driveway yet, issues with the sliding screen door, pounding noice when heat is on and a lot of other issues. If I had do do it over again I would not buy a pulte home!!!!

Pulte Homes responded:
We are so disappointed to hear that you are having issues with your new home, especially since this should be such an exciting time. We would like to learn more about your concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - The experience with Pulte Homes was horrible.

  • Anonymous
  • Verified HomeBuyer
  • April 21, 2021
  • St Augustine, FL

The experience with Pulte Homes was horrible. We’ve had numerous issues and many have taken a long time to fix and some will probably never get fixed. The attention to detail when doing the finishing was not done at all. Painting and caulking are just to name a few. We had electrical issues and a major drainage problem in our backyard that still has not been corrected. We expected somethings would need to be corrected in a new home but ours was over the top.

Pulte Homes responded:
We are so disappointed to hear that you have had a negative experience and that you are unhappy with your new home. We would like to help escalate your concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst quality work for the price

  • Beth L.
  • Verified HomeBuyer
  • April 16, 2021
  • Hollywood, FL

They charge top dollar show beautiful models and deliver horrible quality houses. Sadly very disappointed

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your home. We would like to learn more about your experience so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

It Doesn’t Matter To You!

  • James K.
  • Verified HomeBuyer
  • April 15, 2021
  • Houston, TX

I filled one of these out in great detail and no one responded so please stop sending these because they obviously don’t matter and no one cares.

Pulte Homes responded:
We are so very sorry to hear that our team has not been attentive to your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quality Not Good

  • Vuong D.
  • Verified HomeBuyer
  • April 08, 2021
  • McKinney, TX

Pulte home and Builder are not good at all. Do not go with Pulte home.

Pulte Homes responded:
We are disappointed to hear that you would not recommend our services. If there is anything we can help with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you for leaving a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cheap homes

  • Sumit G.
  • Verified HomeBuyer
  • April 08, 2021
  • Apex, NC

Cheap Homes, never buy from Pulte

Pulte Homes responded:
We are so disappointed that you are unhappy with your home and would not recommend our services. If there is any other feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Worst production build experience.

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2021
  • Oakland, FL

Worst production build experience.

Pulte Homes responded:
We are so disappointed to hear that you had a bad experience building your new home with us. If there is any additional information you would like to provide or any issues we can help address, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - The patio screen was broken from day 1 and pulte was contacted

  • Tejas P.
  • Verified HomeBuyer
  • March 18, 2021
  • Austin, TX

The patio screen was broken from day 1 and pulte was contacted for it since last 2 months and the issue has not been resolved. Atleast was not expecting this with the brand new home.

Pulte Homes responded:
We are so sorry to hear that you are having a hard time getting your patio screen fixed. We would be happy to escalate this concern for you and ask that you please email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information so we can get the ball rolling. Thank you so much. ^AH

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

I liked Tiffany and Zach, but overall not happy with Pulte, no one ever gets back to you.

  • Mary D.
  • Verified HomeBuyer
  • March 12, 2021
  • Sugar Grove, IL

I was not happy with the experience. I feel that they do not go above and beyond and once you sign they don't even call you back. They don't finish the end product.

Pulte Homes responded:
While we are glad to hear you had a good experience with a couple of our team members, we are sorry that you had a negative experience in general. If there are any unresolved concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com. ^AH

Total Score 1

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Lack of quality, lack of communication, broken commitments, poor experience

  • Christopher G.
  • Verified HomeBuyer
  • March 08, 2021
  • Las Vegas, NV

House not completed for walkthrough, no quality checks were performed by Pulte, all issue identification was left up to us as the customer, promised by builder that issues would be resolved by closing and they were not. Forced to close with 77 open issues like leaking pipes, damage to cabinets and other finishes, uninstalled features, missing paint, chipped tiles, etc. As soon as we closed it was like we did not exist. It has been left to us to coordinate, schedule, and communicate issues with the trades, as our Pulte field manager told us he was moving to a new development across the ...

Pulte Homes responded:
We are so sorry to hear that you have had such a negative experience and were not provided with excellent customer service from our team. We would like to learn more about your unresolved concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to share this feedback. ^AH

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Horrible Experience

  • Nathan E.
  • Verified HomeBuyer
  • March 03, 2021
  • Buckeye, AZ

Electrical, plumbing, and flooring issues were supposed to be fixed prior to closing on our home. We were assured everything was completed and ready for us to move in. We are having major electrical problems and plumbing issues since we moved in and they have not been addressed yet. We also have structural issues that have not been addressed. Garage company has yet to fix our garage doors. We closed in the beginning of January and as of March 3rd, nothing has been fixed. We have tried to reach out to our Field Manager and no response. The windows do not open and shut correctly. The home ...

Pulte Homes responded:
We are so disappointed that you had a negative experience working with us and are having a frustrating time getting your issues addressed. We would like to learn more so we can escalate this situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Go with another lender

  • Tania A.
  • Verified HomeBuyer
  • February 03, 2021
  • Louisville, KY

Do not go with the Pulte lender!!! They will make you jump through hurdles for the same rate another lender will offer you for free. We got our keys but we’re still sending them documentation. Watch everything in the build process. Take notes & stay on top of the construction manager to get stuff done!!

Pulte Homes responded:
We are disappointed to hear that you had a hard time working with our lender and had a hard time working with our team to get your issues addressed. We would be happy to address any outstanding concerns If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

The horrible laborers that urinated in pvs pipes and in empty bottles in my home & the disgusting finish of the drywall and painting.

  • John M.
  • Verified HomeBuyer
  • February 02, 2021
  • Flemington, NJ

Stay away from Pulte Builders .... they use unqualified people to build your home.

Pulte Homes responded:
We are very concerned to hear that these things were discovered in your home. We would like to learn more so we can address this situation appropriately. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Terrible experience!

  • Brenda C.
  • Verified HomeBuyer
  • January 27, 2021
  • St Augustine, FL

Terrible experience!! They don't pay their bill. I would never ever recommend this builder to my worst enemy!!!

Pulte Homes responded:
We are so disappointed to hear that you had a terrible experience working with us. We would be happy to address any concerns you have or discuss this negative situation. In order to do so, please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Be very careful to get all the details that may help you make

  • Homeowner F.
  • Verified HomeBuyer
  • January 27, 2021
  • North Reading, MA

Be very careful to get all the details that may help you make an informed decision to by . Poultry has a policy of not availing things you need to know before you go to p&s and contract to by. If I was made more aware I would not have done business with them.

Pulte Homes responded:
We are disappointed to hear that you had a negative experience working with us. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Pulte Homes - The quality of construction is very very bad.

  • Yerbol K.
  • Verified HomeBuyer
  • January 26, 2021
  • Hollywood, FL

The quality of construction is very very bad. Siting in the kitchen I hear toilet noise on the second floor. The cheapest materials and poor quality.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. We would be happy to look into your concerns if you could please email customersupport@pultegroup.com with a brief summary of these issues along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality finish work

  • Carla S.
  • Verified HomeBuyer
  • January 26, 2021
  • Charlotte, NC

Look for another builder, do not use Pulte.

Pulte Homes responded:
We are concerned to hear that you are unhappy with the quality of your home and that you would not recommend our services. If we can assist with anything or if there is any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Very poor quality and shoddy workmanship

  • Padmakar N.
  • Verified HomeBuyer
  • January 26, 2021
  • Irvine, CA

This is our first home and we bought with a lot of excitement and hope. But unfortunately all of our joy of buying new home just disappear within a week as we found numerous build quality issues in each and every part of the house, it is just 3rd we are living here. We do not know how many more we yet to come across. It is just killing our confidence and making us lose trust in this Pulte builder. Even pricing Vs Upgrades they provide are very inconsistent. Interior and exterior build quality and materials are of poorest quality and on top of it workmanship is very very shoddy. It seems they ...

Pulte Homes responded:
We are incredibly disappointed to hear how unhappy you are with your new home. We would like to look into this situation and escalate your concerns as necessary. In order to do so we would greatly appreciate if you could email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Sloppy

  • Ian F.
  • Verified HomeBuyer
  • January 26, 2021
  • San Antonio, TX

The workmanship is sloppy and lazy. All the finishes in our home look terrible and have issues. I’m terrified to think of things behind the walls that we can’t see. There’s no quality assurance and no follow up to reported issues. Do not build with Pulte. I wish I could move back to my DR Horton home.

Pulte Homes responded:
We are disappointed to hear that you are unhappy with your new home. We would like to learn more about your concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Home that will cracked even before 1 month

  • Anonymous
  • Verified HomeBuyer
  • January 13, 2021
  • Clarksburg, MD

The house started showing cracks and the ceiling starts to deteriorated and some drywalls starts to sink within a month. The builder ask you to give them a great survey rate and they do not fix the repairs that suppose to be done prior to closing if you don't comply on it. They claim the house is high quality, but I never seen this low quality even from various leasing apartments

Pulte Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your new home and are experiencing unresolved concerns. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Pulte put us thru a lot stress, by demanding dead lines on situations

  • John R.
  • Verified HomeBuyer
  • January 07, 2021
  • Eastvale, CA

Pulte put us thru a lot stress, by demanding dead lines on situations that were beyond our control. Promises on the home were not kept, The communication between your departments like your lending department and sales office was extremely poor. I was told that concrete was going to be placed on the Side of the home, and later denied.

Pulte Homes responded:
We are disappointed to hear that you had a frustrating experience building your home with us. We sincerely apologize for the stress you have experienced and would like to learn how we can help. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Pulte Homes - Spent half a million dollars to get a home that is falling apart

  • Brian B.
  • Verified HomeBuyer
  • January 06, 2021
  • Spring Hill, TN

Spent half a million dollars to get a home that is falling apart around me after only a month. Garbage.

Pulte Homes responded:
Oh no! We are concerned to hear that you are experiencing concerns with your new home. We would like to learn more so we can address these issues accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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