Pulte Homes Reviews

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Really poor, cheap and low quality both material and workmanship. Very disappointed and regret chooses this neighborhood. All other reviews that I seen on google and etc is true. Moved here not even 2 month concrete at patio is cracked and leak plumbing near garage door. Hopefully this not happen to other people/buyer because we spend a lot of money and we don’t get what we expected. Always lot a good promise at the beginning, but the truth is way different. Good question, It’s brand NEW HOMES guys, why have a lot an issue? Hope someone take this seriously.

We were told that we should pick Pulte Title to do the closing because being part of the parent company the things go much more smoothly. Lie. Total lie. Our final walkthrough was scheduled after the closing and the keys to the house were not given to us for two full days after the closing. And then when we needed repairs done, we simply did not get any response for weeks, and got service only after we escalated the matters to senior management.

We were lied to repeated times by employees at Pulte about the size and grading of our house. The quality of the house is an absolute disgrace, lack of consistency in the finishing even though the houses are the same model. We have to fight with Pulte to fix the issues we have had specially with the backyard and side yard. This was supposed to be our dream house but it has become our nightmare house. Leadership of Pulte should come to the neighborhood and ask each homeowner how satisfied we are with these homes. The CEO of Pulte would be embarrassed after hearing each of our comments about these joke hoses we received. PLEASE DELIVER GOOD QUALITY AKD ADDRESS OUR ISSUES!!! ... More

Built cheap, a multitude of problems and issues, upgrades are astronomical in price and executed poorly.

till now most of the problems I had not fixed

Whatever you do, get a home inspection.

The Landings at New Riverside is pretty - it has no golf course to pay for (a plus), and a great color scheme as to the houses. We decided to purchase a Quick Move In option. Prior to closing I did a walk through and we found numerous issues to correct prior to closing (they promised they would correct all of the issues, citing their high quality standards, desire to make things right, etc.); the day of closing (hours prior) I did a final walk through, complete with an embarrassingly large welcome home sign across the garage - nothing, literally, not one single item (such as nails sticking out of the carpet, entire pieces of trim missing from on top of the front door, etc.), had been addressed by Pulte since the prior walk through. But for a must move move-date I would have followed the closing attorney's advice and delayed closing. One hears about Pulte Quality, etc. - it is about equivalent to getting a cold burger and fries at a fast food place during off-hours - sure it is a house, it looks like it could be good at a quick glance, but the quality is sub-par and leaves you regretting spending the money (and feeling a bit sick to your stomach). The follow-up as to the multitude of problems found post-closing is horrible (ex: we had holes still with blue repair tape from before my FIRST walk-through in cabinets) - for example, we set an appointment with the "local" initial 30-day contact for many issues about two-weeks ahead of time so we could get our small child with medical issues out while many contractors were set to come in - only one showed of several "period" (while having a family member spend an entire afternoon waiting, and me taking an entire unpaid day off of work) - the local first-30-day Pulte person handling the appointments would not answer his cell phone the entire day or return voicemails, so now we have all of these problems still. Not even a courtesy call was received, and the one person who did show had a horrible attitude (he showed up well over an hour before the earliest scheduled time (my relative was not over yet) and we had to call to get him back - he admitted he never even looked at the work order with the time prior to showing) and did sub-par work on top of the already low quality Pulte initially performed. I would never recommend the Bluffton area team for anything. The people one speaks with are polite, make promises and commitments, and then absolutely fail to follow through at all (or even answer calls) - and we are only 35 or so days past closing as of this review on a home that cost well in excess of $400,000 dollars - I can only imagine how Pulte quality holds at lower price points. Frankly, I would only buy Pulte at New Riverside (or ANYWHERE) if a) you can delay closing (you are not in a hurry to move) to ensure you have had numerous walk-throughs checking EVERYTHING - ex: our hall-bathroom diverter has already failed - the thing that allows you to switch from a bath to shower (hope you like baths) and b) you may still need to hire a professional inspector (yes, for a BRAND new property). Do not trust them as I did - they will only disappoint. I have always followed a belief of trusting upfront and then hopefully being proven correct - if you are a trusting person, find someone to handle this part for you who will assume Pulte is not going to follow-up after sale. Lesson learned - before money goes into their hands at closing, get EVERYTHING you expect to get taken care of taken care of. Their people, even with appointments scheduled 10-days out, will NOT EVEN SHOW UP for large time blocks (ex: 12-4 p.m. like the cable guy; I am not talking about a late-show by a few minutes or an "I had a sick kid call" that I perfectly understand - just you are sitting around for hours and no one calls, no one answers your calls when the afternoon is almost over, etc. Basic human respect and respect for your time is missing - but the property is pretty so I am sure they will continue to sell well. So quality - poor; trustworthiness - below poor; responsiveness to issues - I am also still waiting on that girl I met when I was 15 on vacation and asked to call if she wanted to go out to give me a call too I suppose(?) - poor humor - this is a joke just as is Pulte's responsiveness. Lucky for me, worst case, I have an affordable handyman that is reliable that can address most of these issues if I cannot get Pulte to show up in the next 10.5 months of warranty time. Oh, and the HVAC - already a call out for service - 3,000 square feet with a unit that is absolutely maxed out and already having problems holding the temperature - I did not want to forget...probably a cost-cutting measure like the rest. Beware - do not buy from them at all if you cannot absolutely get everything corrected that you can find PRIOR to handing them a dime. ... More

The sales person was friendly and prompt but everything else about the purchase process was terrible. Pulte made dozens of mistakes from sending emails to the wrong address (misspelled my email) to communication mistakes so bad you wonder if they were deliberate. Some upgrades we chose were poorly represented and we got things we didn’t like in the upgrade yet Pulte refuses to adjust them. After signing off the final walk through Pulte refuses to make final repairs as noted with blue tape during the walk even a month after we moved in. They also left dirt all over the house. Horrible experience, never this bad with six other builders I have bought from. ... More

We have lived in the house for five weeks. I have a leaking pipe, Cracked driveway, and a leak in our basement.

House was built in a timely manner. The quality of workmanship of the trades they hire is Very Sub Par. Work is very poor quality and the Pulte Warranty Group's answer is what do you want me to because these are they workers we have and this is the quality of work they do. Pulte needs to set expectations that their trades do not provide quality work to let the home buyer know what to expect in the end so that the home buyer will know that they need to spend tens of thousands of additional dollars to make there home meet the expectations you would expect when getting a brand new home. Overall the home is a good home, however Pulte does not manage their trades and does not expect their trades to perform high quality work, If we could do it over again we would have wanted Pulte to set the poor quality expectation or been given more time to look over the home to have all the poor quality fixed and moved out our close date. ... More

within one month- having lots of issues in the home

Please don’t buy pulte homes, one of the worst company when it comes to quality.

I had to babysit sit their contractor to get wood floor redone. Carpet is bumpy all over. Giving up. Missing electrical outlets. Front door not installed properly. Pointless. Many more are there...

Just do what's right. There is no way I would leave someone's house in a terrible condition.

i think they dont understand how to to business with there clients they are super intelligent taking clients money after that they are like non responsive

Our Pulte home was rushed to be completed and it shows in the workmanship and detail. After several walk thru appointments and issues discussed, nothing was corrected prior to closing. It’s taken months of meetings, missed appointments, emails to even have companies come in to correct issues, and they end up making it worse. The homes are not well supervised or managed. Our house manager promised many things would be corrected, yet moved off to another division and will not return calls or emails regarding issues still remaining. Pulte markets custom high quality homes, but workmanship is poor. Our experience has been very disappointing and I do not recommend Pulte homes. ... More

Absolutely terrible. After spending 1 night in my house we had our first, but not last, major water issue. I haven't even slept in my house for weeks because of the 2nd major water incident in which you knowingly installed a broken dishwasher which leaked and leaked into my kitchen island causing mold. I have major regrets working with Pulte and wish I had just bought an older house or gone with Taylor Morrison. This experience has been devastating to my wife recovering from surgery, my 3 very young children as well my my dogs, 1 of which is 15 years old in diapers and in his last legs. I work from home so I am unable to to my job or make a living as I work on commission. You've honestly cost me a lot money and personal suffering. Pulte Homes is an awful company and I will be sure to let anyone who wants to know what they can expect when you work with a company like Pulte. Worst of all? There's nothing I can do about it because you're a big company and I am just 1 person. But hey you guys made a few bucks off of us right? All in the name of profits. I wouldn't be able to sleep at night if I did this to a family but something tells me nobody at Pulte has lost any sleep over us. I know I can't do much I suppose but I will share my experience with as many people as I can so they can avoid making the same mistake we made in building with Pulte. ... More

Poor build quality: -received a flat tire from driving into my garage for the first time -swept up a cup full of nails and screws in the garage afterwards (Robert has a picture of part of this) -after removing the carpets, tons of screws and nails left under the foam padding -multiple windows are scratched on the outside (worst one has been replaced) -front patio fencing has a huge laceration/scratch in it; still awaiting replacement -multiple areas were patched in the garage but still doesn’t look correct -multiple scratches, dings and cracks in the drywall

Problems!!!

Pulte wont help you in what ever situation you are. All they need is to complete with in the dead line unnecessary of what situation the homeowner is in. They make mistakes and you have to pay for it . In my case in they screwed up with the AC and they want me to pay for it.

if you are going buy a new home..look elsewhere

Move in date changed multiple times including a push to close by end of quarter. Many issues that got corners cut and still dealing with warranty to fix issues construction messed up

i hate giving bad reviews because it may affect a business however in your case, you need to change rhe way you work desperately. Once we move in, nothing is fixed by the manager involved, which btw they keep changing every 6 months or so. Hardwoods are the worst, and no one comes to fix it, my neighbors have been sitting on their complaints since 1.5 yrs now. Long story short, the sales person salvatore was great, besides that everything was horrible

Pulte was horrible from start to finish. No communication. No honesty. No quality. Ignored several of our requests entirely. Messed up the few small changes we asked for. Delayed closing multiple times because the house wasn't done. Our inspector said it was one of the worst houses he'd ever seen. And that's not to mention the lack of landscaping or drainage. Nothing but regret for us.