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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15680 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Completed Home
- Santina D.
- Verified HomeBuyer
- September 18, 2019
- Surprise, AZ
The home is great however the paint and some small details are needing to be fixed. The paint comes off easily on the walls. There are some issues with walls having weird curves and bulges. The main concern is I was never told there would be such a steep driveway which is an annoying issue and for someone with a bad back adds additional issues.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Smooth process.
- Anonymous
- Verified HomeBuyer
- September 18, 2019
- Peachtree City, GA
Smooth process. Financed with Pulte Mortgage as well. Great 3% incentive. Builder hasn't responded well to issues we found after moving in; local field manager won't fix issues but keeps promising to come back.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Pulte Homes - Garnit broken and they lied its part of granite
- Anonymous
- Verified HomeBuyer
- September 18, 2019
- Phoenix, AZ
Garnit broken and they lied its part of granite
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Pulte Homes - Recommend for people for new build
- Anonymous
- Verified HomeBuyer
- September 17, 2019
- Sunbury, OH
Recommend for people for new build
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Pulte Homes - The closing procedure had its hiccups to no fault of mine.
- Anonymous
- Verified HomeBuyer
- September 17, 2019
- Chaska, MN
The closing procedure had its hiccups to no fault of mine. I am still waiting to be contacted by Pulte's outside vendors to correct a couple issues. Pulte has responded and fixed what they could do. All in all, I love my home.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
we have pnly 2 complaints. First, thee are no doorbells installed in our condo. If someone comes to the door, we often don't hear them knock?? Second, there is no electriec outlet in the garage to vaccume our car or pump our bike tires!! Please address!!!
- Norman Z.
- Verified HomeBuyer
- September 17, 2019
- Gaithersburg, MD
see above!!!
Pulte Homes responded:
Hi Norman. We are so sorry that you have these issues but thank you for bringing them to our attention. Please email socialcare@pultegroup.com and our team will look into the situation. ^Abby
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall satisfied but room for improvement.
- Anonymous
- Verified HomeBuyer
- September 16, 2019
- Las Vegas, NV
Quality seems a little above average, I am not unsatisfied but not fully satisfied. I understand that with new fast construction there's going to be issues. First, had concern when one of our paid upgrades wasn't implemented and we ended up having it removed as to not delay our closing. Beer bottles under our tub in the dirt, then my husband recently went in the attic and there was another beer can. It's going on two months since closing and still haven't received any follow-up call or email from Pulte asking if there are any issues. Our back fence is against the street and substantially ...
Pulte Homes responded:
We are so sorry to hear that there are outstanding issues with your home as it is our goal to deliver a great home and homebuying experience. Please email socialcare@pultegroup.com so that our team can work to resolve the problems with your home. Thank you and we appreciate your feedback. ^Abby
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Mixed feedback
- Chetan S.
- Verified HomeBuyer
- September 16, 2019
- Delaware, OH
Timely delivered but not happy with the quality of the material and lot of hidden things that weren’t explained during booking of home. On top of that, if we need to avail any service from the vendor, their charge is too high. Somehow I feel I paid much more and received the low quality home.
Total Score 3
Quality 1
Trustworthiness 4
Responsiveness 2
Room for Improvement
- Anonymous
- Verified HomeBuyer
- September 16, 2019
- Hollywood, FL
There were several issues from the closing process to finally moving in the home with several different things incomplete or never addressed during the building process. Currently still undergoing finishing touches to the home by the builder.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Lack of Follow Up
- Anonymous
- Verified HomeBuyer
- September 16, 2019
- Liberty Hill, TX
There are issues which were brought up prior to closing such as paint and door threshold which have yet to be addressed
Pulte Homes responded:
We are disappointed to hear you have outstanding concerns with your home. We would like to look into your situation and make sure those issues get addressed. Please email socialcare@pultegroup.com with some more detail and our team will be in touch. ^Abby
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Eagle ridge home
- Vada G.
- Verified HomeBuyer
- September 15, 2019
- Las Vegas, NV
Felt like the home was rushed a lot of cracks and side boards look rushed. Paint on the outside of the house is still not finished like I was told.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 2
Pulte Homes - Love the house and experience.
- Anonymous
- Verified HomeBuyer
- September 15, 2019
- Buckeye, AZ
Love the house and experience. Don our superintendent is wonderful, very responsive to our requests. My only concern is home value. Not sure that we could turn around and sell our our house for what we paid - almost like a new car.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Beautiful home
- John A.
- Verified HomeBuyer
- September 14, 2019
- Peoria, AZ
The quality of the home is great. It took a bit longer than we anticipated, but we are in and they made all the fixes we asked for and we are quite happy.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Terrible Experience
- Eric B.
- Verified HomeBuyer
- September 13, 2019
- Independence, OH
Low build quality and trades. House has problems and builder has disappeared. Very disappointing experience and will never consider Pulte in the future.
Pulte Homes responded:
Hi Eric. We are disappointed to hear that you have outstanding problems with your home. Please email socialcare@pultegroup.com with some more detail and our customer care team will work to resolve those issues. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Dream Team at Liberty Trace
- Anonymous
- Verified HomeBuyer
- September 13, 2019
- Powell, OH
This is the second time we've built and we had no idea what we were missing until we came to Pulte. The service that Dana and Larry provided was incredible. Between the two of them, we were constantly involved and informed about the process and what to expect. Our questions were always answered in a timely manner and we felt like we were a part of the process. There were no curve balls or unexpected issues. Now that we're in the house (earlier than expected) we have had zero issues. We plan to be in this house forever, but if not, we will look to Pulte again.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent workmanship and value
- Gerard Z.
- Verified HomeBuyer
- September 13, 2019
- Naples, FL
My wife and I recently purchased a brand new Pulte home in Avery Square in Naples Florida. The home has been constructed with excellent materials and followed with construction craftsmanship and Expertise. We did have a few minor follow-up items after moving in. Pulte responded quickly to resolve our issues to our complete satisfaction. Lastly, Our homes energy efficient utilities and systems have resulted in very favorable utility costs.
Pulte Homes responded:
We are so happy to hear you had a wonderful home building experience. Thank you for sharing your story and welcome home! ^Abby
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - So far we don’t have any big issues with the house.
- Anonymous
- Verified HomeBuyer
- September 13, 2019
- Westfield, IN
So far we don’t have any big issues with the house. Only minor issues. The only thing bothers us is that the drywall material seems to be not the best quality, it’s super difficult to paint on our wall ( we bought the best quality SW paint), and some areas the wall is not super straight, or you can easily see studs. Except these few issues, we are super happy with the house, we like the floor plan, we like all the closet space, we like the people we work with (super responsive and helpful). I already recommended pulte to a few of my friends looking for new homes.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Bella Via
- Rebecca N.
- Verified HomeBuyer
- September 12, 2019
- Mesa, AZ
Over all we are very happy with the experience of building with Pulte. I would definitely do it again! We love our new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
lots of touchups needed such as streaky paint. and shower water goes cold after a few minutes
- Woodstone R.
- Verified HomeBuyer
- September 12, 2019
- South Weymouth, MA
not the only 1 the shower water goes cold on.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Very Dissatisfied with quality of workmanship
- Anonymous
- Verified HomeBuyer
- September 12, 2019
- Surprise, AZ
We are extremely dissatisfied with Party. There are numerous, five pages of items that were supposed to be fixed prior to move in. There were only a couple things fixed prior to distribution. We have been fixed, we have made schedule changes to be home a few of the items are addressed instead of all, wasting our time. Paint and drywall disgusting completely unacceptable.
Pulte Homes responded:
We are so sorry to hear you have had so many issues with your home. Please email socialcare@pultegroup.com and we will make sure those concerns are addressed. Thank you for taking the time to share your experience as we are always working to create a better experience for our customers. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Homes - The process to buy was nice and friendly.
- Georgina D.
- Verified HomeBuyer
- September 12, 2019
- Hollywood, FL
The process to buy was nice and friendly. So far, my house is perfect!!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Happy new home buyer
- Anonymous
- Verified HomeBuyer
- September 12, 2019
- St Augustine, FL
Very helpful sales team and construction coordinator. Kept me informed during construction process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
An Unexpected Second Full-Time Job
- Anonymous
- Verified HomeBuyer
- September 12, 2019
- Garland, TX
Chose to pick a ground-up construction choosing my own options. All was fine during design process. Not many options or customizable IMO. The build process was a full-time job that I was not expecting. I was there 3-4x a week spending 30-45mins each visit to ensure the structural portion was built correctly. Pointed out many issues and received a ton of push back from the Field Manager. At one point, had to contact the Field Manager's Boss to get resolved. They will make changes to the floor plan without informing you and also take shortcuts throughout the build-out. Luckily for me, ...
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
Happy Customer!
- Anonymous
- Verified HomeBuyer
- September 12, 2019
- BUCKEYE, AZ
Very pleased with our Field Manager, he really paid attention to detail!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Average experience
- Kyle B.
- Verified HomeBuyer
- September 12, 2019
- Kennesaw, GA
Lots of back and forth getting what we were promised. Still working outstanding issues.
Pulte Homes responded:
Hi Kyle. We are sorry to hear you are having trouble getting in touch with the local team, please email socialcare@pultegroup.com so our customer care team can look into the situation. ^Abby
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
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