Pulte Homes Reviews

Moved into our house for over a month, and have found several issues. Broken tiles covered with caulk, running toilets, shoddy painting, bent window screens, leaking shower heads. We work full time jobs, Pulte can’t come to fix issues on the weekend. Buyer Beware

Great new home, excellent for downsizing, Very easy process, knowledgeable professional staff, great to work with, we recommend highly, great for anyone who considers downsizing in style.

The thing that really bothered me was at the walkthru; the Pulte guys gave me an assurance that "If I needed anything to just reach out to them". Well I did. And no response. Guess they did not care anymore since the unit was sold. It was all song and dance.

Everything is perfect inside house. We noticed few places with minor glitches inside house. But those are acceptable. However the backyard and front yard lawn is not done as expected. Grass has completly died at lot of places before we moved in after closing. I am still following up and expecting lawn redo from Pulte field manager. Not heard about it yet.

Pay close attention to flooring placements when using their basic flooring. Some of it doesn't flow properly.

The builder was very helpful during the process, and is still always available to answer any questions I have! Also the response time on the service request was very quick, and an appointment has been set to get a few things straightened out.

Larry our foreman for the build was helpful and responsive to everything and every issue. He made the building experience great. Susan the realtor that sold us the property did not help us out very much. Lacking in communication with fence extensions, HOA contacts, etc.

Everything throughout the process was handled well.

Excellent experience from start to close!

I am very satisfied with the Pulte townhouse that I recently purchased.

Field manager was outstanding with advocacy for the homeowner and responsive communication. Slower than expected sales reflect a less than ringing endorsement regarding the value for the price paid for this community. Reasonable quality of materials and workmanship overall, but some areas could have been better for the price of the house. Particularly disappointed that the drywall seams in the garage were not finished. Also, the double hung windows have a fixed upper half, making it extremely difficult to clean the outside. Also, the lack of outlets in the unfinished basement is troublesome. ... More

We purchased an inventory home, and so far we have been very happy with it. The neighborhood is very nice and our neighbors have been great.

Beautiful Home

We’re impressed with the house. It’s home welcoming .

My services provided thus far have been exceptional. However, after moving I have been concerned About the workmanship considering that I live right across from a train and my house shakes each time the train passes. Although Pulte reps were not as concerned as I was, I am not 100% content and concerned what will occur down the line as far as structural wise.

Very good quality home. They repaired issues quickly.

We had a great new home buying experience with Pulte! The construction team communicated with us through the whole build process. They were very knowledgeable and patient with us.

Was mostly satisfied with the building process. The finishing was not not the best. Some issues although minor were not up to expectation. More effort needed on fine details especially when a home is new.

I wasn't overly impressed with any aspect of the process except our contractor (who's now leaving the company.) Pulte Mortgage was reliable except for the local VP who was on a power trip and a little rude. Fortunately, I only had one interaction with him. Our contractor and mortgage contact, Zach, were the people I trusted the most. The workers that build the house and mostly unreliable to do quality work unless the contractor stays on top of them. Fortunately, he did that for us and we're happy with the finished product. If he had less attention to detail, I don't think I would be as happy with the final product. ... More

Sam was our sales rep and was great to work and we were happy to work with her throughout the new build process. Walt was our site manager and did a great job with continually providing updates as well as responding to questions and concerns that we had through the process. At completion his walk through was very comprehensive and remedied all issues

We were told there would be a 30 day review after we moved in. We have not heard a word. There is a big disconnect between Pulte Sales and the HOA Board which has Pulte employees on the board until all houses are sold. Communication with the HOA is entirely up to us, otherwise we would never hear a word.

Paid 290k for our home and over 45k of that was upgrades. You would think if you spent that much for a brand new home that you wouldn't have to finish work that should be standard in every Pulte home. Here are just a few exaples.... #1, upgrade for wooden blinds for 9 windows but no window sills. Seriously, just sheetrock ($60 of wood and trim would have finished the job). #2 upgrade to better stainless appliances and get the cheapest out there (Amana gas stove (even paid extra for gas) and Amana dish washer). Already called to have the dish washer warrant looked at because it won't dry. #3 cheapest FLAT paint that will make a marks anytime you touch, rub or even look at the wall. I just painted the whole house myself for under $500 Sherwin William's ProMar Egg Shell paint. Why flat paint? Pulte probably spent that much for flat paint why not use better paint? #4 tile in master bedroom. Paid extra for tile on wall and paid a lot more to put in a garden tub. You would think, since you paid extra, tile would go all the way up the shower and tub. Nope, tile goes up all the way to ceiling in the shower and only 1 tile up around the tube. Rest of the wall above the tube is sheetrock so looks unfinished and poor looking (too bad I can't attach a picture). Another project to be done. #5 zero light or fans in the house. Moved in with CAPS on the ceiling for me to put lights in. Fans with lights cost $35 at home depot. No lights for the first few nights in our new home. Not fun when you can't see if your own bedroom. Again another project. #6 no gutters. When it rains, it will look like Niagara Falls at the front door ruining the flower bed that is over sized with alternating shrubs that don't match. Now, the office staff and contractors are very nice and helpful. When getting warrant work done, so far has been easy and simple. They have work around our schedule to get things done, zero issues with the workers or staff. Have lots of other examples but these are a few. We don't think that for the 290k that we spent was worth the home that we are having to finish. We will not build with a big builder again because we feel the house was built with low standards (not like the model homes they show you at the front) for high profit for Pulte's share holders. ... More

Everyone involved in the process was responsive and always available to answer any questions. I love my home, but there are a few areas Pulte may revamp to ensure space is used wisely.

Still waiting on getting items to be finished that should have been done at closing.

Requirements from builder were met however, do not expect anything over and above what I ws absolutely necessary for builder to pass inspections. Less than expected finishing work. For example, the on the front porch were covered in cement although we were told they were already "cleaned up." Not a great welcome present to walk into. Outside trim paint was missing or "thin" in many areas. Ceiling vent in the guest bathroom was askew. The list goes on. Nothing horrendous but very disappointing considering these are not cheap homes. We are not big complainers or trouble makers but we had originally had been very excited to move here after leaving a long-time beloved home. The landscaping wasn't done when we moved in and we were OK with that but there was a brick in the driveway that we had to move when we pulled up and then trash was everywhere in the yard. Again, we understood that would be taken care of when the landscapers came (and they did a great job, by the way) but very disappointing to see. We did a "final walk through" the day we closed and the home hadn't been cleaned yet (they were doing it that morning and we closed in the pm). We thought it would look great; even the porch had dirt all over it. We were just disappointed. ... More