Pulte Homes Reviews

At this point we've lived in our new home for over a month and are very happy with it. The quality of materials and workmanship appears high. And so far Pulte Homes has been responsive to our inquiries.

We love our new Pulte home. The entire sales and construction team made the experience a great one. Keep in mind, like in life, nothing is perfect or without some challenges, In the end though, we are very happy and would recommend Pulte to anyone.

We were amazed how quickly and this house was built. Finished exactly in the time line given us the day we bought!

Good!

When we were in the process of buying a new home I read many reviews with horror stories about Pulte online. They did irritate me. My own experience with the company was flawless so far. Everyone we had contact with, the sales agent, the buliding crew, the title company etc. were very professional. We like our new home and have not had any problems so far. I would buy again from Pulte.

Use extreme caution on knowing all the rules, associations involved and before you sign off on walk through go through it with a fine tooth comb. In fact spend the money for a home inspector even though the house is new.

Very happy with our new home

Our Sales Consultant and Field Manager were so helpful through the process, accommodating and top notch professionals!

Pulte builds houses with flair, whether historical architecture or modern and they emphasize livability in their room design and finish options

I waited a while to do this survey as I did not want to do it right when frustrating feelings were taking place as I could not be factual in my comments. The overall process with the purchase of the house went well. From the sales representative, which was always kind, responsive and engaging to the closing team, and everyone in between. I moved in over 2 months ago, and a week later, and encouraged by the field manager and even the closing team, I checked the house in more detail to see if there were things that needed to be taken care of, and indeed they were some, and may be more to come in the future. I placed the work order on the builder’s portal and after the reviewing of It, the repairs started to take place. Not wanting to give into specifics, what I can say is that almost two months later of placing the WO the repairs have not been completed just yet. Vary of reasons have happened, and I’m not trying to blame anyone, truly, but at the end there is still work pending to do. My advice to new buyers is to look in detail the conditions of the house prior closing and point them out. It is really easy to miss things when you do the walk throughs with the field manager as the happy feelings of getting the house can “blind” the buyers. Please know that the house in general is fine and I love living in it, good the laid out, it is spacious and so, but there are things that the more I’m in the house, the more I realize that they were not supervised properly to deliver a house close to being perfect (with exceptions as in everything and completely normal) as it is a brand new house what I was getting. I’m giving this review not to talk bad at all about Pulte and their employees as a corporation, but to share my ongoing experience. I’m not mad for the time it has taken to fix the things I pointed out, although I got to admit that I’ve been frustrated at moments, but I know they will be fixed at one point. I know I’ll place another WO in the mid future and that’ll I have to wait, but as long as they get fixed, and fixed well, not just in a surface level, I’m going to be ok. Regards. ... More

Overall build quality is good. Be sure to ask beforehand where the outside unit for your A/C will be located. We didn't ask and ours is outside our bedroom window. Not happy about it, but can't do anything about it.

Pulte Homes has provided a pretty good product. Located in the Sendero project of Veramendi in New Braunfels, Tx, it is a very expensive product. Pulte's contact personnel have been excellent to deal with. My only real disappointment is the dead tree in the center of the front yard. I have submitted numerous updates as to its declining condition, both to Pulte, and to the landscape contractor. I think I still may have reason to hope I am not being stuck with a dead tree.

Love the townhouse layout, closing was fast with Pulte mortgage company

The responsiveness, in some aspects, was difficult. For the amount of money you’re paying, you shouldn’t feel like you have to ask the same questions and keep following up to get answers.

Bad customer service. Bad finish’s on the house. Nothing lineup. And they promised to have an individual within the first month to take care of any issues and it’s has been a month an half and no response!!!! Be careful and check out all final touch’s especially your windows, (top and bottom not the exact measurement). Bad work over all.

Nice house but pricey for what you get.

My friends commented that it is a well built home. My questions were answered promptly and Builder kept me involved in the building process. It is a good value for the money But I felt that many things that should be standard in a Home were all optional resulting in increase in the price of the home, ended up spending more than I originally planned to spend.

Many times follow up of items leads to either request to wait till they find vendor or something they won’t know until you share pics. Commitment is commitment but what was told to me during sale was not that covered 100% also there was desperate rush to close house without listing what customer problem is

Construction manage was excellent

Every time we discovered a mis-communication or error during the construction phase, we were told there was nothing that could be done, or to hire an independent contractor after the house was completed. Not one accomodation that we requested was made (for example: a 2nd sink in the kids' bathroom or a washer/dryer hook up in the garage). When it was discovered that there was an error in the back yard layout and we had no way to get a wheel barrow through, the foreman promised us a 2nd gate to remedy the issue. Yet, he then told his managers that he never made that promise. Sandy and Chiristi were the only two employees who were people of their word and we could trust in this process. Upon completion, so many details were left unfinished. One minor example was we couldn't figure out why our outside lights didn't work. When we looked closer, there were no lightbulbs and the styrofoam packing was still inside the fixtures. Overall, we are going to be very happy in our hew home, but the sales pitch and exclamations about 5 star customer service and attention to detail, fall short on many levels. ... More

I am a widow with two children I am raising on my own. In order to lower my stress level, I chose to buy a new home thinking that I would have no worries. Since moving in 6 weeks ago, the basement has been torn up and replumbed, the water heater leaked, the furnace/thermostat needed replacement, the oven is leaking gas, front door needs to be repainted and 50% of the laminate flooring was improperly installed and will be torn up. I have gotten an unsatisfactory response from Pulte management. It seems as though the speed to finish the homes has greatly affected the quality.

Love my new home. Absolutely beautiful!

Shannon our home counselor was wonderful. Field manager, Lloyd, did not respond to multiple requests to repairs items we discovered after moving in.

Pulte Homes made buying a home easy for me.

I am satisfied with job done by the company. I would like to have more lighting installed on the ceiling of the rooms. Also I would prefer different flooring on the balcony.