Pulte Homes Reviews

Please contact me for all the details. I can only say that after I signed my purchase agreement and paid my deposit everything was a down spiral. Multiple reasonable requests during construction ignored, complaints about quality ignored, I even had to vacuum clean the site myself to mitigate health problems to my asthmatic daughter. Late closing and promises to fix things next week every week ( we are 3 months after closing) that were either not fixed at all or the fixed were bad and are in line for the next round of fixes. I am very disappointed with the overall experience.

We ordered a kitchen upgrade and countertop upgrade. Job was done terrible and not professionally. My kitchen island is off level and crooked, my countertop looks used and "dirty" and my kitchen cabinets were full of stain spots that made the doors look dirty. Crown molding was not level, cabinet doors were also bendy and curved. Drawers were not adjusted. Granite backsplash was 1/4inch shorter than the countertop itself. My house looks as if it was built by a 5 year old. Carpet was not placed correctly and was not stretched all the way leaving holes between the wall and carpet. There is a big hole under the laminate in our floors. Rep came out to "fix it" but nothing changed. The floors in the home are terrible, when you walk on them, the whole house trembles. I can hear bottles of perfume rattling when I walk. The trim on the walls looks greasy when the holes were covered up. In one of my bedrooms there is a visible bump where two sheets of sheetrock come together. The spindles on the stairs are a different color. A lot of small details that make us very upset. Terrible job done. Quality is not worth the amount of money for this home. When we complain they all tell us "its normal and its standard". Would not recommend to anyone. Will never buy house from this company again. ... More

Poor quality, finish and workmanship. Delayed and ineffective communication. Once they have your money they couldn't care less about the finished product they are selling. Same homes and floor plans adjacent to mine with same upgrades getting sold for much lesser than what I paid for. Very poor job, less than 2 months and paint is flaking off, drywall and wooden doors are chipping. Haphazard and untidy layout of townhomes in this phase. Nothing is finished. Have no idea why we are paying HOA. The only redeeming factors are location and floor plan. Otherwise please look at the numerous new construction available around here before buying in Pulte. ... More

We were so excited to move into our new home, but all we’ve been doing is filling out work orders to have everything fixed. We are very disappointed.

Nails are poking through the siding. The gutters were installed improperly. My patio concrete was broken. My floors aren't level and need to be removed and replaced. My walls weren't sanded before being painted. There are zero smooth corners in the house. I have "orange peel" all over my walls and ceilings. My windows aren't hung level. There are very few 90 degree corners in my house. The trusses in my attic are covered in MOLD. My shower was installed with broken tiles and a shoddy repair was done, the entire shower needs to he ripped out and redone. My ducts werent attached to the vents and I have insulation blowing into the house. The shower doors were installed improperly and had to be replaced. I could list more issues from my two month old house but I'll wait and see if "it can be done better". ... More

I recently purchased a new condominium from Pulte Homes (Lofts at Reston Station) and it has been a nightmare. I hear every footstep from the upstairs neighbor, as well as other noise. Pulte staff promised that you would not hear noise from neighbors, but they refuse to complete a sound inspection or take measures to mitigate the noise.

A lot of promises up front, but a disappointing process. Poor workmanship, little attention to detail, disrespect for the property. All inside doors poor quality, cheapest, not solid, they are hollow. Phone calls not returned. Front yard landscaping had collapsed area next to driveway on closing day, and they installed two trees that are inappropriate selections for the size of the yard. Wish I had shopped around more.

Received a home with many issues. Toilets clogged, gutter clogged. Painting all over the floor. People seem to misguide and give wrong information. Why did Pulte think my Review is in appropriate? I am writing my true experience.

House closed on 9/30/2019 per Pulte request and we could not movie in until 11/10/2019. Pulte refuse to pay utilities fee and HOA fee for the month of October, 2019. We as customer have to pay the utilities bill and HOA fee for the entire month of October, 2019 even we could not move in. Today is 11/15/2019 still have lot of issues need to be fixed. I'm taking vacation from work and sitting in the house waiting for works to come to fix problems. I hope someone from Pulte can help us to resolve all the issues. Currently, I could not get warranty manager or the construction manager to reply my email or answer my call. ... More

We were rushed to close on a house that was not completely finished. We ended up not moving into our home for two weeks after the purchase so Pulte could fix numerous issues that needed to be redone of finished. Even after that, it took multiple weeks to get other issues resolved. Eventually, we were sick and tired of Pulte not finishing things correctly or in a timely way and decided that any minor issues we still have will be done by us with our own contractors of our choosing.

Home was delayed by 6 months past initial closing Time, workmanship is terrible and repairs have still not been completed at month after moving in, financing with Pulte mortgage was a complete disaster.

Very poor quality construction for the money they charged. Not at all satisfied with quality.

I searched the web for reviews on Pulte before signing my contract and most were pretty bad reviews. Unfortunately for me, I moved forward with the purchase and here I am, adding to the bad reviews. I should have known better and I'll be kicking myself for a long time. Overall, the subcontractors performed subpar work and all their work went unsupervised by the Pulte field manager. The field manager told me during and after construction that he was too busy to supervise and quality control the subcontractors. That's great news for a new homeowner. (The cheapest subs Pulte can find are building my house with no supervision) I believe the field manager because I saw the poor workmanship for myself and really felt it after I moved in and uncovered multiple problems. I have been in my home for 6-weeks now and still can't take a shower in my master bath due to poor workmanship. My issues were not specific to me, 3 out of 4 of my neighbors had a major issue immediately after taking possession of the home. Overall, real bad experience but you will probably have the same experience with any national builder. If you want a quality home, build a custom home. ... More

Bought my home after seeing their model house but the one they constructed for me had all sorts of issues. They also changed the exterior layout of what they promised at the sale time. The date of completion was pushed back to 2 months and there was no clear visibility as when they will be really done.

Have been many issues and I have given my feedback earlier with details. So do not want to repeat those - but I would not recommend any of my friends to buy from here. I think Pulte quality has deteriorated.

Terrible customer service. Entire neighborhood in Blackrock is upset about the problems and multitude of issues they have had with their home. Beer bottles found in our attic left from their workers. Our entire flooring has to be re-done. Cabinets were putting In incorrectly. We have paint issues all over the home. Broken doors and selves in the bathroom closets and storage spaces. Broken doors that were not replaced. Incorrect placement of dual twin water heaters. Incorrect plumbing that was done and needed to have plumbers come and correct. Things as simple as having the toilet rolls placed to close together such that you cannot place toilet paper on them. Still has not been fixed....this is the building 101. The price of the homes are really expensive because of the location and the views. The quality of the work and the customer service response is less than standard and sub par at best! I would never purchase another Pulte build again. Unfortunately, this was our dream home so we are stuck now. ... More

Our Pulte construction PM was great to work with but outside of that there was little positive that came from our build. I would not recommend Pulte and/or Holland Pools

Try to come to the community with a Realtor to represent you and help you in the process as some of the conversations with Sales are vague and will not go into details about what you could get in your home. Yes, they will go over pricing of additions but you'll discover the reality at the Design Center appointment and some more while your home is being built. Also hire an Inspector to do your phased home inspection as we had lots of flaws brought to them during the inspection reports during construction that we would not know about if we just hired an inspector for the before closing inspection. Have all your questions answered before signing the contract. This might not be an easy process with them but your Realtor will be your mediator. Their mortgage team is not service oriented neither. ... More

So many issues with my first time buying experience. Sales team is great but the builders not responsive or helpful!

Right until the contract is signed everything worked great but after that things fell apart. Major issues were never communicated like garage size was totally wrong where car won't fit and was not even communicated by builder. After we moved there were issues and when warranty is contacted there is either no response or they say it is not covered under warranty. Very frustrated with this purchase and will never recommend Pulte.

Bad customer service. Bad finish’s on the house. Nothing lineup. And they promised to have an individual within the first month to take care of any issues and it’s has been a month an half and no response!!!! Be careful and check out all final touch’s especially your windows, (top and bottom not the exact measurement). Bad work over all.

I am a widow with two children I am raising on my own. In order to lower my stress level, I chose to buy a new home thinking that I would have no worries. Since moving in 6 weeks ago, the basement has been torn up and replumbed, the water heater leaked, the furnace/thermostat needed replacement, the oven is leaking gas, front door needs to be repainted and 50% of the laminate flooring was improperly installed and will be torn up. I have gotten an unsatisfactory response from Pulte management. It seems as though the speed to finish the homes has greatly affected the quality.

We tried to bail out at closing but was talked into it by the Pulte MORG people They were great. Jenny has been 0 helpful we are on our third iteration of drying to get our walls even remotely able to live in. She has zero followup and we are made to fill like we are just a pain. She has asked us not to fill this out this questionnaire because she is bonused on this but after on 1 month inspection and her not following up to see our thought on the two days of labor. Hightlights After we had problems with closing we were told that Will was going to reach out to us and be involved. I got one quick visit nothing else. Jenny will come out as long as it is on her time! She gave us very little instruction on the house. She never ordered the Bar Fridge door not the Microwave door after agreeing to they were flawed. We have had to take off 3 days for work to be done and that work has a ton of flaws. We have asked for paint and still have only received the exterior. I could go on and on! We have felt insignificant at the very least and more excuses the Doan's has pills. We fill we will have 100% repercussions for this bad survey. With that being said I am not sure if that can be worse that we actually have had done to us. Social Media is where we go from here! ... More

Never recommend to any one. It has been a nightmare no updates, poor communication and very poor quality

For the price we paid for this house it should have been completed. Like the concrete should have been sealed, the grout should have been sealed, the granite countertops should have been sealed, the garage should have been fully insulated and dry walled, the garage doors should have been insulated. I could go on and on. I would NOT recommend anyone to buying one of Pulte overpriced unfinished houses. Then after closing it took more than 30 days to get a approved Occupancy Certificate..... And should I talk about the lack of getting problems resolved in a timely manner......... no offense to Nick but I would never buy another or suggest anyone to buy a home from them. ... More