Pulte Homes Reviews

My wife and I purchased this new home when we moved to Texas from Georgia. The house has major air conditioning issues to this day that have not been corrected (12 A/C service calls), there have been multiple issues that had to be addressed that should have been caught by the builder before we closed yet were identified after closing, the master bedroom closet shelves collapsed, and the overall effort of the Pulte team to address customers concerns with their new homes after closing is below average to say the least. My experience with Pulte with regards to repairs after closing has not been very pleasant due to excessive issues with the house that drove multiple repair visits. To put this review in perspective, we have been in the house less than 2 months and have experienced more issues with this house in this short period than we have with all of our other properties combined over the past 5 years. The field level Pulte team and managers are nice, courteous, and professional when dealing with customers, but seem to be lack the authority to make repair decisions or they are too apprehensive to make the decisions when the repairs are clearly needed. Customers expect what they pay for which is reasonable yet I don't feel like Pulte focuses enough attention on customer requests after closing. I hope that the future Pulte homeowners have a better buying experience than we had with Pulte. Good luck to you all. ... More

Great

Pulte was very responsive to all our needs and quality of work is amazing!

Very easy process for prospective homebuilders

The following transgressions have happened since moving into my home via the contractor next door: Pulte did nothing to stop theft of Water and Electricity. Came home to workers helping themselves to my water and power. This happened multiple days, had to call police to arrest behavior. Contractors working next door splashed stucco on my Vehicle and the windows of my home. They made a mudhole out of my grass on that side of the house. Washed their paint brushes between which also helped to kill grass. It remains to be seen if this issue will be resolved. I get to pick up trash daily from the construction next door. The people grading the yard next door cut the Fiber(internet) which feeds my home. The contractors next door thinks it's a great idea to park in front of my driveway. All in all a miserable experience. Thanks for being classy Pulte. ... More

Great communication in the building process with weekly status calls. James was very knowledgeable and helpful.

I am not sure if the closing was rushed, but if your home is not ready, I would suggest you do not move in and sign any paperwork! It has been almost two months and we still have people in and out of our home trying to finish everything that was not completed in time or done poorly. I thought Pulte took more pride in making quality homes and now we are finding everything in the home is done a the least cost possible. Not satisfied with Pulte at all!

Excellent finish choices... helpful staff

Everything went smoothly and on schedule

This has been my wife and i’s first time building a home. Pulte made the building process relatively painless. The building process in my opinion went very smoothly. Any questions or concerns were answered in a timely manner and Ben our building supervisor made of feel as thought he cared about our home as much as we did. Molly was also a very thorough sales consultant and was always available to answer any and all questions we had. She even would take the time on her days off to answer emails and texts. I thought she went above and beyond. When we finally moved into our new home. We had a few hiccups with our furnace and a few other items but they were handled as quick as possible. There was always great follow up calls/emails from Ben, molly and pulte customer service to make sure we were satisfied. While I can only attest to pulte’s building and selling process since we have only lived in our home for almost 2 months. I hope this home will bring my family lots of good memories and joy throughout the next years! ... More

Valued new home in the market

Very responsive team in communication but action is a bit slow maybe for valid reasons. Just a few items we are not happy with—we have to walk into a dark garage to find the light switch. The dining area light can only be switched from one side, We may have to spend extra to have an electrician rewire these light switches . The grading around the house draws water in, instead of away, this is being reviewed by construction manager. Good overall.

Pablo, my sales representative was wonderful,and so was Ryan the project manager

The home is a typical track home. The quality is decent. From the time of purchase we have been changing out the cheaper fits and finishes and installing better quality. The superintendent Carson has bent over backwards to help in any way possible. The neighborhood is great.

Overall, we are very pleased with the home and its quality. Sales and construction process went very smoothly, however some warranty work has been slow to respond for repairs.

Be diligent about addressing issues with the home. They’ll try to sneak them by you and cross their fingers you don’t notice. We upgraded and paid for paint and have been horribly disappointed. There were several spots that were missed. A lot of dry wall issues because someone left the windows open and it rained and the drywall on the windowsills are all cracked. Front door painted black but painted with the door open so there is black paint splatter on our light gray floors. Uneven walls. The trim on our stairwell was painted white which splattered on the upgraded rod spindles. It’s hard to look past all these issues. The list gets longer the longer we live here. There was little care or attention to detail to provide a quality home. ... More

Pulte morgage got me into my home fast, really fast. They are great but some small thing like laundry door doesn't close and my linen and coat closet doors stick. They said the will fix them though which bring it back up in my mind anyways

We are very disappointed in the representation of Pulte through their sales representative Jane. She was extremely aggressive and rude when we asked about a drainage system that was placed in our backyard.The drainage system was not represented on any surveys, nor was it disclosed to us. When we saw the house it was covered. Instead of trying to come to a solution we were told "Just cancel" multiple times. This was very unprofessional and unreasonable as we were to close on the property in a few days. After speaking with her supervisor a solution to the issue was presented to us but not to our expectations. On the other hand Our Site Manager Bobby was amazing. He went above and beyond fixing everything that needed to be fixed. He was always reachable and completed any task quickly and with a smile. He was a pleasure to work with. ... More

makes home buying easy

The whole buying experience was handled so well by our sales person, Faith. She explained everything so well. Selecting our options was a fun time and the design staff were so helpful. Our project manager gave us updates and followed through with correcting any issues. Leugh is still here and didn't disappear after we moved in. So we feel like part of the community already.

Our home built by Pulte is ok. Why do I say that...just ok. It lacks the crisp, detailed, workmanship as we saw with the model home. Switches are not flat to the surface, tiles are chipped, door stoppers are not placed as should have been, AC vent system is not effectively designed and installed...ect

Attentive to the details in all area of concern Responsive Knowledgeable and expert sales representative Clam and skilled construction manager Timely follow ups Great Pulte software system for all the home options/configuration & selection Cooperative & friendly Pulte team Team Always available Quality of dry wall need to be improved!!

The beginning of the building process was ideal. The flexibility, communication and friendliness was stellar when picking a lot, model, and floor plan. Once we gave the initial deposit, the flexibility and communication became less. However, we were still able to adjust meeting times and reassured that we would have a quality team to build our home. We are happy with the overall build but the attention to detail was lacking. Many things were pointed out during the walkthrough before closing and we were assured these things we would taken care of. Some were and some still have not. After closing, we were assured if anything under warranty needed to be fix to call the Pulte hotline. I’ve had to call twice for two separate issues. Both issues were considered urgent and I was told I would receive a call in 24-48 hours. Neither times did I receive a call. I had to go back to the initial sells manager for help, who had to contact her boss. The second time I simply called the company that I knew could repair the problem. ... More

The starting home price is deceptively low and then you pay extra for everything. Some of the workmanship was excellent and some was pretty average. Most of my concerns have been addressed about problems I discovered but, over five weeks later, a few have not. I have appreciated Pulte's willingness to work with us to get things taken care of.

The quality of our new home is sub-par. After moving in we noticed that 2 walls in the middle of our home aren't even close to straight. They're slated to be repaired but being that were occupying the home now it will be a big inconvenience. Our A/C unit wasn't wired correctly and shorted out leaving us without air while 100+ outside and by the time it was repaired it was almost 90 in our home. Considering we just lost our home in a fire the potential to have another fire was concerning. When we moved in we discovered that the water valves in both bathrooms were installed backwards and we didn't have hot water for 3 days. There seem to be little attention to detail. The home wasn't even cleaned when we took possession. There was even nails and debris left in our backyard. We would not purchase another Pulte home. ... More