Pulte Homes Reviews

This review doesn't allow me to put zero stars so I had to put one. I was lied to repeatedly by the salesperson and project manager saying that I would not hear the train inside of my townhouse if all my windows and doors were shut. I repeated it back to both of them and they said "YES". I have witnesses btw too. When the train goes by it's so loud it's difficult to carry on a conversation in my home or hear the TV....but that's not the worst of it....when I went on my walk thru the home was visibly not cleaned. It was filled with sawdust and construction debris so it was difficult to see the condition of my hardwood floors. I was told by the project manager that he would have everything cleaned by the time of closing. IT WAS NOT! I was there to move into the home with my movers and nothing had been cleaned. The project manager scrambled to get some cleaners...while my movers just sat there. Come to find out that hardwood floors could not be cleaned...they had glue all over them with boot footprints on them and they tried 3 times to clean them with a solution to get the glue off. They are trying for the fourth time next week to clean them. But that's not the only thing wrong with my $33,000 floors....There are big black streaks running thru the wood and the sample in the design center did not have any black marks...nor does the pictures on the Shaw website have any black marks in their hardwood. I have been fighting with Pulte for 6 weeks now. They have not paid for any of my relocation fees...ie hotel etc. They are refusing to replace my floors at this point. This has been so stressful for me. One of the reasons I bought a new house was to avoid this issue. I could just move my stuff into a brand new home. But that is not the case. I'm still deciding whether or not to get an attorney involved. Oh btw they will not furnish me with proof of the type of windows they put in the home (STC rating) showing that they complied with the city's Sound and Noise Study. They are untrustworthy, non responsive, horrible people that work there. I should have brand new floors and I should not have to be going through what I have been for the last 6 weeks. Still can't move in yet...and all my stuff is in my garage. But they are taking the stance that the home is livable so I should have moved in with all my stuff and moved all my furniture out of the home for the four times that the entire hardwood floors needed to be cleaned. This is a crazy thing to say!!! This is how they are getting away with NOT paying for my relocation or any expenses that I occur with homeownership as they see it as livable! Makes no sense at all ... More

Seeing little stuff that needs to be fixed

The after sale service from the builder was super and they were reliable. Steven in particular delivered a complete house in the end.I thought all the finishing touches should have been done before closing, Mass production leads to the above problems.

Good work

We bought a fabulous Pulte Home in the Alamo Ranch community of San Antonio, TX. I have to commend the entire Pulte team for a job well done. This is our fourth house with moving so much. They did a great job building it and met the deadline even with the tremendous amount of rain. Of course with any new house, you will find small things that require fixing. They didn't leave us high and dry; they responded to our requests in a timely and friendly manner. Sydney (Pulte sales representative) and Miguel (building supervisor) have truly been there for us, and we are extremely satisfied with our new home. We highly recommend Pulte. - Stewart Family ... More

A Five-Star Company

Very Professional and willing to help in every way.

My Brother and I bought this beautiful home together. We thought out the house plans and options together and decided to build our dream home.

My new townhouse was closed in June. Location is very good, but construction quality is really worse. During the final walk through, I already found some quality issues: crooked door frames, bad stained stairs. Although I never stain stair wood before, however, I believe I definitely can stain wood stairs better than their painting contractors. Also there already have three places with ceiling cracks and two places with leakages near deck doors. I contacted account manage with no response and I understand he is busy with all kinds of complains by homeowners.

As a first time homebuyer I was nervous about the process, although it was stressful, I don't think I'd rather go through the experience with home buying with any other company but Pulte.

Excellent service excellent craftsman

My neighbors have two story homes, and one of my neighbors has the ability to look into my shower from their second story windows. This is a privacy issue. The garage floor has several cracks in it, even though the house is new. The home warranty covered the repairs, though. Regarding security, the front patio and driveway lights were on a 30 minute timer vs. allowing the lights to stay on all night. I had to file a service request to get the lights fixed, when this issue should've been addressed before the close. A Maytag dryer purchased from Lowe's in 2016 was brought into the home, and the house's dryer outlet couldn't accommodate the 2016 Maytag commonly found at home improvement and department stores. As the buyer, I had to hire an electrician to fix the outlet. Pulte would not change the dryer outlet, when they should've asked me what type of dryer I was bringing into the home before the close and installed the appropriate outlet. The inside of my garage door has a hole in it. Pulte ordered the wrong part to fix the issue, so the repair of my garage door is delayed but will be completed soon. When I moved into the home, the toilets had a weak flush. A toilet brush had to be used to push the toilet paper into the water, so the toilet paper would go down the toilet. ... More

Great experience with Pulte.

The people whom I have interacted (both in Pulte Homes and Pulte Mortgage) were really great and helpful, Reg. Quality of materials, I am concerned. Mostly with the quality of inside doors ((the synthetic wood just peels off),) garage walls (plenty of room for insects between the dry wall and the floor), dish washer (which will never get dry), internet ports (just one at the corner of a two storeyed home) and door locks (none at the master bath room). I am not happy with the plan documentations either. Requested for a underground pipe layout plan of the backyard. But it was turned down, Other than that, I am happy with the home design, outside finish and timely closure ... More

Spend as much time as possible deciding on options.

With designing the home there were too many things that were "upgrades", which most were quite costly. The model that is available does not show the real product as almost everything is an upgrade. Its also annoying that you have to wait for sod in order to add a larger concrete pad in the back. Late July and no sod, so our concrete pad needs to wait another month to complete. My AC fan is loud and needs to be on at all times in order to keep the house cool. I'm sure I should have upgraded that too. Otherwise, it is nice house, great floor plan and great staff to work with. No complaints with them. ... More

Very pleased with the quality of my new home.

Pros: Good floor plan (Alison), Very Nice and competent building manager ( Ryan) Cons: Inflexible and contract focused interactions with sales. ( If you have to ask for something that is not spelled out in the contract, don’t bother, the answer is NO). Excessive (in my opinion) “Earnest Money”.... more than $50K (10%) in our case. Once you have paid that much, you are locked in and not much room for flexibility/requests after that. Compared to our old Carmel subdivision, no pool, clubhouse. Not a welcoming HOA and community feel... got 2 “courtesy notices” within the first 3 weeks as we were still unpacking ( eg Trash visible) ... More

I found the process to be very frustrating. I had a lot of surprises of things that were considered upgrades but that I would have expected were included. I found the field managers nice but not empowered to make hard decisions when it was related to mistakes made in the field.

I think custom relation could be improved.

Good

Great Floor Plans with Quality Materials!

Our house seems to be built well but Pulte didn’t do some of the things we noted to be fixed during walkthrough. We almost didn’t sign due to them not doing a single thing on the list. I indicated some things that we needed done before we were to close in 4 hours and those were done. Some of the others were done after putting in warranty service request but I’m either going to fix the rest on my own or have already fixed it. The service team is extra responsive and things are fixed within two weeks. Once again, except for the finishing touches, we’re very happy with the craftsmanship of the house, which is why one star was removed from the rating ... More

Overall happy with the home, but finish work is pretty poor. Paint runs on walls and trim. Backsplash not installed correctly. Caulking ridiculously smeared on tile and cabinets from lazy clean up. Oven not level. Paint & stucco drops all over patios. Rust stains everywhere in garage. Scratches on windows. Warped closet doors. No trash bins in kitchen cabinet (waiting over 1 month now for fix). Just to name a few. Builder has been amazingly unapologetic about the lack in quality. It’s been inconvenient to have (and still have) workers continuously come to the house to fix things, and then not do their best and have to return. I suspect with over half of owners being absentee landlords overseas, they get away with this stuff all the time. Unfortunately, it sucks for the rest of us who live here and take pride in our homes. ... More

We love our new Pulte home!