Pulte Homes Reviews

James was very thorough on keeping us up to date on progress and on the final all through as well.

The sales team was incredibly helpful throughout the purchase of my home. They explained every detail of the process and provided constant support and reassurance. The loan department was equally outstanding, polite, professional, and always ready to guide me through any challenges. Thanks to their dedication, I am now a proud homeowner!.

What turned into a necessary buying experience has really soured for no reasonable explanation. The front salespeople are and serve their purpose to close "The Deal". Promise made/promises broken...... elderly hand railing for steps, follow up by painters, Ring Doorbell, etc... Now for defective building issues covered by "Their Written Homeowners Warranty". Legitimate warranty repairs/requests are acknowledged but are ignored thereafter. They go through the motions, but do not correct the issues at hand. Such as a under capacity downspout runoff. All issues brought forward within thirty days of ccupancy. These are tract homes so a little slack is extended. But drainage backup problems so bad that the water from the downspouts overflows roof spouting is a structural warranty issue. Ice buildup will affect eaves, roof shingles, facia boards, landscaping washout areas, black mold buildup, etc...... All the gingerbread looks appealing on a Pulte Home, but it is what you experience and discover after the Closing that sours the buying experience. Remember all tract home builders are the same, some just pull off fraudulent marketing a little better than others. ... More

It has been over 2 months and you still have NOT fixed a dangerous, disgusting area next to our driveway. Also the walking paths on the Pulte side of the development are broken and dangerous to say the least. All you do is promise and “guarantee” the work will be done and still nothing. When someone is seriously injured I will be happy to testify against Pulte. I am sure if we were executives with Pulte you would get it fixed. The Toll Brothers side has perfect walkways with lights that work and are not laying on their sides. Also the Pulte sidewalks are high lighted with dog poop bags and dead landscaping. There is absolutely no coordination between Pulte and your management company to get things fixed in any timely fashion. It reflects on the Las Vegas Pulte division that we had to call your Atlanta headquarters to get a response. You should put in your advertisements that Pulte GUARANTEES that you will NOT fix anything no matter how dangerous it is. ... More

The Pulte representatives were all courteous, helpful, and accomodating.

Throughout the process, we would visit the home and point out issues to our construction manager. He kept telling us it would get done. On our final walkthrough, multiple issues were not complete and we were told many would be done shortly after closing and to just trust them and their warranty as they stand behind it. The issues are slowly getting completed but only because I am staying on top of everyone and having to call multiple people at Pulte to get a response. I feel like the work that was done was lacking in quality and it’s been almost like another job to stay on top of people to get all of this stuff done. ... More

My overall experience of buying the house was fine. Proper system seemed to be in place during and after the buying. However, workmanship quality seems questionable. We are finding issues making it look like the work was rushed. Things like power outlet in the basement to move drainage up from the basement look like an after thought. Drainage in the backyard is very poor leaving backyard wet and muddy even during a hot summer day.

I would of preferred Pulte to not rush building this townhome. I have had many issues with the craftmanship. I think if Pulte would of taken their time building this townhome, there would of been less issues to address in the home. I think Pulte buids a solid townhome but needs to slow down with construction so it is done right. The response time repair things in the townhome is good but too many problems to address. I was not happy the garage door sensors. We pulled the tape off the sensor and the plastic cap came off. I feel like the cap was not on tight. I put in a work order to have the cap put on thr wires connected the garage door sensors and the customer service manager Chris canceled the work order behind my back. He said it was not covered under warranty. I feel like Pulte turned their back on me when I needed them. That was poor customer service. I had to hire A1 Garage door service to screw on the cap and I was charged $178. Pulte could of done a courtesy service. I really liked Blake at the sales office. He was very helpful and friendly. I will unlikely build with Pulte again. The garage door incident turned me off. I will never forget it. ... More

Lot of issues I moved it and no proper fitting to basement and missed my fan in room and I see water leaking every where and windows and garage door opener has loose connections and doors getting sounds

I have enjoyed our home!

The whole process was a breeze. Me and my family are loving our pulte home.

Amy B. was a terrific salesperson- friendly, organized, knowledgeable, transparent, and trustworthy. She went above and beyond for us and was a big part of why we felt comfortable choosing Pulte. We are so happy with our home and especially our neighborhood. We truly feel at home!

The quality of the carpet, paint, flooring, and backyard work is poor. Even the chandeliers and taps installed are of a basic type. After signing the contract, it becomes very difficult to receive a response from the sales team, and after closing, it is challenging to get a response from anyone

Matt was amazing, he made sure to keep me updated during the entire time, sending me photos, and explaining whatever was happening. He made it easy to trust him and relax during the construction process.

The overall quality of my home was delivered below standard. We closed on the home with the understanding that our issues and concerns would be taken care of and they have not been as of today. We ordered specific upgrade which was missed. The overall issues were, drywall, outside siding, garage entry door. Entry door lock had an issue. We had air conditioner issues that were just taken care of on 7/28/2025. To many issues to list. We had vendors cutting our carpet outside on the dirty concrete, trades touching up and walking through our home on the new carpet with dirty shoes. The superintendent on this development dose not communicate well, has poor follow up and has no creditability. Never follows through with his commitments. ... More

Pulte houses are nice but lacking in the extras where other less expensive builders succeed. Many people Ive talked to agree the pricing practice is a bit sketchy. Pulte will indicate the house is a specific interest rate but they bought down the rate for you with the "incentives" you are supposed to get. Another common issue is when the buyer puts in a bid and Pulte accepts the price only to find out they again used your "incentive" money towards it. Additionally, they don't cover closing costs as other builders in this price range do.

The build process was good, on time. Sales was great. Many electronics never worked. Google doorbell and nest devices are inoperable. Won’t replace, service company Phoenix Systems in charge of install are ridiculous. It’s not difficult to give me the correct code to make the devices work. They want additional money. We’ll replace all of this unusable junk using Best Buy geek squad. Nobody seems to care, thanks for nothing. The loan process was horrible. Agent disclosed qualified for $175,000. We paid cash. Utterly useless employee made the wrong choice because he didn’t do his job. Extremely unprofessional. Downstairs AC hasn’t worked yet. Another service call submitted but it’s made the primary bedroom unlivable. ... More

The builder was wonderful, no issues at all. Submitting to get things fixed on the other hand is not so great. Lani door does not latch properly, worker showed up it’s no tools looked at it and said he could not fix it. Unacceptable

My experience with Pulte Homes was excellent from start to finish. The quality of workmanship and materials met my expectations, and any questions I had were addressed promptly. The team was responsive, professional, and made the entire process smooth and stress-free. I felt confident and supported every step of the way.

Pulte did a great job of communicating during the building process with pictures and updates. I appreciate the little touches for no extra cost like tile to the ceiling in bathrooms.

The move in process and closing process was very smooth and problem free. Our superintendent Joe was helpful. The build quality isn’t the greatest, but it’s still above average. Better than any other builder we looked at for this same price range. Location is great too! After move in, we have had a few minor setbacks. The glass wall in the shower does not seal properly and lets water thru. Also, the concrete pad on the back patio is already cracking, and the house is brand new. These are minor issues which will hopefully be covered by the warranty. Only time will tell. 4/5 stars.

Friendly builder rep Adam and James, very helpful sales person Emma. Made the purchase experience very very enjoyable. Thank you!

After close is still an issue.

It was a great experience

From the very beginning, our home-buying process with PulteHomes was smooth and well-organized. Candace and Dee were always incredibly helpful, answering any questions we had promptly and thoroughly. We patiently waited for our home to be built, and throughout the process we felt informed every step of the way. The PulteHomes portal made it easy to track progress, and our construction manager, Derek, went above and beyond by providing regular updates and sending photos. We had several quality meetings with Derek, and he was always detailed, thorough, and committed to ensuring everything was done right. When an issue arose with the door we had selected during our design meeting, Derek made sure the correct one was installed, something that might not have been possible without his persistence. Derek is truly an excellent construction manager, and his dedication made a huge difference in our experience. We couldn’t be happier with our new home and the team who helped make it happen. ... More