Pulte does a rush job. Everything from the installation of the doors to the paint job to the construction of the walls was clearly done in a haphazard fashion showing a lack of care. Even the toilet they installed had a crack in the basin. Whenever an issue arises, I have to play email and telephone tag to get any kind of response. And then, there’s a lot of gaslighting about whether or not the issue I present is truly a problem. Don’t buy Pulte.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re truly sorry to hear that your home did not meet your expectations and that you've encountered frustrations both with the quality of construction and the follow-up process. We would like to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Sadly unimpressed so far - Disappointed with Pulte - thought they were better than this.

Steven B.
Verified HomeBuyer
July 16, 2025
Santa Fe, NM

The experience with Pulte has been problematic from well before we closed on our home. Communication during the completion of the build was poor and we rarely received status updates in a timely fashion. We were shocked at how unprepared the home was at the pre-closing orientation walkthrough with the construction manager. It would have taken hours to catalogue all of the obvious finish defects; some systems were inoperable; and it was obvious that no one had been actively supervising the the finish work during the last several seeks of construction. At the final closing walkthrough many ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointing and stressful this process has been for you. The concerns you’ve outlined—lack of timely communication, poor finish quality, incomplete walkthrough preparation, and ongoing delays in post-closing repairs—are absolutely not reflective of the standard we strive to uphold. We'd like to ensure leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 2

Quality 2

Trustworthiness 3

Responsiveness 3

More and more issues with house

Juan M.
Verified HomeBuyer
July 16, 2025
Brownsburg, IN

The house has more issues than what I expected, it seems like there is not much attention to the little details . The finish on the walls is bad. I have several issues that we keep finding issues that could have been avoided if there was a quality control. I been in the house for 3 month and still haven’t fix one off the main issue that was point out when we inspected it the house which it was the main so sewer line. Also landscaping is bad.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're truly sorry to hear about the ongoing issues you've encountered in your new home. From unfinished walls and unresolved sewer line concerns to landscaping issues, these are not the standards we aim to deliver. We apologize for the lack of follow-up regarding your concerns during inspections. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

Great home buying experience

Anonymous
Verified HomeBuyer
July 16, 2025
Lockbourne, OH

Pulte team made my home buying experience simple.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're overjoyed to hear that you had a seamless and positive experience throughout your home-buying process! Congratulations on your new home and enjoy! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Hard to get hold for repairs

Marian L.
Verified HomeBuyer
July 16, 2025
Las Vegas, NV

I love the home. Hard to get hold for repairs.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you are loving your new home. We're sorry to hear you've had difficulty reaching our team for repairs, and we understand how frustrating that can be. That said, we'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 2

Average

Nagaraj R.
Verified HomeBuyer
July 15, 2025
Manor, TX

Mortgage team stretched the time unnecessarily, they were keep on asking the same documents multiple times. The hand over/construction manager team doesn’t fix the items properly as they promised, the issues are still existing. The sales team Ms Sara is the best employee and she was 100% supportive. No one visited to hear back on open issues since the closing.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear about your experience with our mortgage team and to learn you are experiencing concerns within your new home. We sincerely apologize for the lack of communication regarding your concerns and would like to make leadership aware of them. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 1

Great Experience

Ian C.
Verified HomeBuyer
July 15, 2025
Bonita Springs, FL

The new home purchase was a great experience, thanks to everyone at Pulte. The entire process was seamless and positive. Communication was outstanding.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a seamless and positive experience with our team! It's great to know that their communication helped make it such a great one. Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Terrible

Rodney B.
Verified HomeBuyer
July 15, 2025
Shelbyville, KY

Builder did a terrible job then showed up at my house everyday asking me to give him a 9-10 rating. When sod was put down the crew put sod over a bunch of garbage after I told the builder to make sure the garbage was picked up. Door frames in the house are not flush, lots of pencil makes on the walls where they circled nail spots to fix but never fixed them. Found cigarette butts in the basement where workers were smoking in the home. Drywall has lines and grooves. For $400,000 this home should be perfect but it is not. I would like someone from Pulte to reach out so we can resolve these issues. ...

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and sincerely apologize. We’re especially concerned by the lack of follow-through on clearly communicated requests, substandard workmanship, and the inappropriate behavior you encountered in your home. That said, we'd like to ensure leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 1

Trustworthiness 2

Responsiveness 1

The experience with builder was good

Sharad A.
Verified HomeBuyer
July 15, 2025
Raleigh, NC

The whole home buying experience was normal(as expected). The sales and construction teams were good, however I had bad experience with the mortgage team.

Pulte Homes responded:
Thank you for providing your feedback. We’re glad to hear that your overall home-buying experience met expectations and that you had a positive experience with our sales and construction teams. However, we’re sorry to learn that your experience with our mortgage team did not reflect the same level of service. Your feedback is important to us, and we’ll be sharing it with the appropriate team to help improve future experiences. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 5

Responsiveness 4

Barbara

Barbara S.
Verified HomeBuyer
July 15, 2025
LITCHFIELD PARK, AZ

Mortgage company was a nightmare to deal with. The sales office knew nothing. The construction manager got his good review from me and then ghosted me. I have tried reaching out to the service team to get some things fixed for about six weeks now and still, nothing is fixed. I feel like the materials used to build the house for cheap. And way overpriced. Overall disappointed.

Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear about your experience with our mortgage company and the lack of communication from our teams. We sincerely apologize for the frustration this may have caused you. That said, we'd like to escalate your concerns to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 1

STAY AWAY

Juan M.
Verified HomeBuyer
July 15, 2025
Lake Zurich, IL

I would never do this again

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. If there's anything we can do to help, please don't hesitate to let us know. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Great house overall. Happy

Monique P.
Verified HomeBuyer
July 15, 2025
Queen Creek, AZ

Great house as a new build. Always some issues to resolve with a new house. Have positive vibes they will address at the one year mark without issue.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear that you are happy with the quality of your new home and enjoying it! We're confident our team will follow through and take care of those fixes. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Bad experience with pulte mortgage and final walk through before closing

Akshaya R.
Verified HomeBuyer
July 15, 2025
Bolingbrook, IL

The guy Jinathan Roman who was giving a final walk thru was extremely annoying. He was constantly talking and not allowing us to really inspect the home during the walk through. He must be doing it knowingly so that issues get overlooked. The loan process thru pulte mortgage was painful, very poor communication.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your final walkthrough and loan experience did not meet expectations. Your feedback about the walkthrough process and communication with Pulte Mortgage is very concerning, and we appreciate you bringing it to our attention. We’ll be sharing your comments with the appropriate teams to ensure improvements are made moving forward. Thank you again. ^KH

Total Score 2

Quality 4

Trustworthiness 3

Responsiveness 5

Response staff

Danial T.
Verified HomeBuyer
July 15, 2025
Georgetown, TX

Pulte team is very responsive especially Guillermo who always goes above and beyond.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We're thrilled to hear that our team has been responsive throughout your process. It's great to know that Guillermo went above and beyond in your experience! Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Post closing support non-existent

Robert K.
Verified HomeBuyer
July 15, 2025
Lake Villa, IL

We closed in early April and were told we had no driveway or landscaping due to weather. Later we found out the Pulte was having contracting issues and it took 3 months to complete the work. Response to calls, texts, and emails was very poor. A week ago our neighbor's house burnt down and our house received significant damage. No one from Pulte had contacted us to see if we were OK. We love the community and have become increasingly aware that our opinion of Pulte is a common theme. Almost everyone we have met has shared similar sentiments. The good news is that it has create an odd common bond. ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about your experience, especially the lack of communication and support. The delay in your driveway and landscaping, compounded by poor follow-up, is unacceptable and we sincerely regret the frustration it caused. Your feedback highlights important areas where we must do better. Thank you again. ^KH

Total Score 2

Quality 3

Trustworthiness 1

Responsiveness 1

After purchase services are horrible

Celal S.
Verified HomeBuyer
July 15, 2025
Sunbury, OH

We experienced numerous issues, and the response time was very slow. Some of the problems remain unresolved. They provided many excuses, but honestly, most of them seemed unreasonable. You need to be assertive with your requests. I believe the main office is unaware of what is happening at the local sites, as it is a large company operating nationwide. I doubt the people at headquarters understand the situation here.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear about the slow response times, unresolved issues, and the frustration you've faced throughout this process. We'd like the opportunity to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 1

Judi

Judi R.
Verified HomeBuyer
July 15, 2025
Apache Junction, AZ

Morten was very friendly and knowledgeable. He was helpful with the whole buying process. He is still quick with responding to any questions I may have.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that Morten was knowledgeable and responsive throughout your entire home-buying process! Congratulations on your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Mi hogar

Rita R.
Verified HomeBuyer
July 15, 2025
Coachella, CA

Emocionada y agradecida con todos porq me pudieron ayudar en todo el proceso recorrido

Pulte Homes responded:
¡Gracias por compartir tus comentarios con nosotros! Nos alegra saber que nuestro equipo fue de ayuda durante todo tu proceso. ¡Disfruta tu nuevo hogar! ^KH

Total Score 5

Quality 5

Trustworthiness 4

Responsiveness 5

New home

Anonymous
Verified HomeBuyer
July 15, 2025
Osseo, MN

My family is very happy with our new home and i has been a great experience building a home with pulte.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so glad to hear that your family is happy and enjoying your new home! Congratulations and wishing you many happy years ahead! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 4

Omaira

Omaira J.
Verified HomeBuyer
July 15, 2025
Apollo Beach, FL

The whole process from beginning to end went smoothly. The builders team was great! All in all I would recommend Pulte Homes 100%!

Pulte Homes responded:
Thank you for taking the time to provide feedback. We're so glad to hear that your process from beginning to the end was smooth and enjoyable! We appreciate your kind words and your recommendation! Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Love the house

Andrea M.
Verified HomeBuyer
July 15, 2025
Monroe, NC

Prior to closing , appreciated the orientation and instruction for care of the home. Closing was excellent. Very happy with the value of the home. Very warm welcome by several Pulte representatives. Builder is awesome. Follow up customer service is poor.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you felt well-prepared after the orientation, had a smooth closing, and are happy with the value and warm welcome you received. That said, we’re sorry to hear that your follow-up customer service hasn’t met expectations. If there is anything we can do to help, don't hesitate to reach out to us by emailing us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 3

Star Rating

Anissa T.
Verified HomeBuyer
July 15, 2025
Chatsworth, CA

Beautiful homes and we are very happy but there are definitely things they don’t have as sharp as Toll Brothers.

Pulte Homes responded:
Thank you for providing feedback for us. We're thrilled to hear that you are very happy with your new home! If there's anything we can do to help your experience, please don't hesitate to let us know! Thank you again! ^KH

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 5

Seamless experience

Nicole C.
Verified HomeBuyer
July 15, 2025
Tucson, AZ

Smooth process. The team was very responsive and helped get the information I needed along the way. Any issues identified, were addressed and handled promptly. Certainly recommend this team for those looking for a builder that demonstrates quality, service, and integrity.

Pulte Homes responded:
Thank you for providing feedback for us. We're thrilled to hear that you had a smooth and seamless process with our team. It's great to know that they were responsive and handled all of your concerns. We greatly appreciate your kind words! Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Construction Process Stress Free

Todd D.
Verified HomeBuyer
July 15, 2025
Richmond Hill, GA

Our Construction Manager Jerry was wonderful. He was very attentive throughout all phases of construction. Living in another state made it difficult; however, Jerry made it stress free. The quality of the construction and building materials are a notch above the four builders that I have used to construct my homes in the past. All warranty requests have been addressed in a timely manner and effectively resolved.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that Jerry provided such attentive support throughout your homebuilding journey, especially while managing the process from out of state! It’s also wonderful to know that the quality of construction and materials exceeded your expectations, and that our warranty team has been responsive and effective. Congratulations on your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

So little attention to detail/low quality workmanship…

Ronald S.
Verified HomeBuyer
July 15, 2025
Saint Augustine, FL

I already have seven calls into our warranty folks. Seven different issues- all needles had there been more quality workmanship and attention to detail. …super frustrating.

Pulte Homes responded:
Thank you for providing feedback for us. We're truly sorry to learn that you are experiencing concerns with your new home and not getting proper follow up from our team. We'd like to make leadership aware of your experience and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 2

Trustworthiness 4

Responsiveness 4

Display

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes

Customer Reviews

Lots of promise, poor delivery

Sadly unimpressed so far - Disappointed with Pulte - thought they were better than this.

More and more issues with house

Great home buying experience

Hard to get hold for repairs

Average

Great Experience

Terrible

The experience with builder was good

Barbara

STAY AWAY

Great house overall. Happy

Bad experience with pulte mortgage and final walk through before closing

Response staff

Post closing support non-existent

After purchase services are horrible

Judi

Mi hogar

New home

Omaira

Love the house

Star Rating

Seamless experience

Construction Process Stress Free

So little attention to detail/low quality workmanship…

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