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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15966 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Pulte Dream Team at Liberty Trace
- Anonymous
- Verified HomeBuyer
- September 13, 2019
- Powell, OH
This is the second time we've built and we had no idea what we were missing until we came to Pulte. The service that Dana and Larry provided was incredible. Between the two of them, we were constantly involved and informed about the process and what to expect. Our questions were always answered in a timely manner and we felt like we were a part of the process. There were no curve balls or unexpected issues. Now that we're in the house (earlier than expected) we have had zero issues. We plan to be in this house forever, but if not, we will look to Pulte again.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent workmanship and value
- Gerard Z.
- Verified HomeBuyer
- September 13, 2019
- Naples, FL
My wife and I recently purchased a brand new Pulte home in Avery Square in Naples Florida. The home has been constructed with excellent materials and followed with construction craftsmanship and Expertise. We did have a few minor follow-up items after moving in. Pulte responded quickly to resolve our issues to our complete satisfaction. Lastly, Our homes energy efficient utilities and systems have resulted in very favorable utility costs.
Pulte Homes responded:
We are so happy to hear you had a wonderful home building experience. Thank you for sharing your story and welcome home! ^Abby
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - So far we don’t have any big issues with the house.
- Anonymous
- Verified HomeBuyer
- September 13, 2019
- Westfield, IN
So far we don’t have any big issues with the house. Only minor issues. The only thing bothers us is that the drywall material seems to be not the best quality, it’s super difficult to paint on our wall ( we bought the best quality SW paint), and some areas the wall is not super straight, or you can easily see studs. Except these few issues, we are super happy with the house, we like the floor plan, we like all the closet space, we like the people we work with (super responsive and helpful). I already recommended pulte to a few of my friends looking for new homes.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Bella Via
- Rebecca N.
- Verified HomeBuyer
- September 12, 2019
- Mesa, AZ
Over all we are very happy with the experience of building with Pulte. I would definitely do it again! We love our new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
lots of touchups needed such as streaky paint. and shower water goes cold after a few minutes
- Woodstone R.
- Verified HomeBuyer
- September 12, 2019
- South Weymouth, MA
not the only 1 the shower water goes cold on.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Very Dissatisfied with quality of workmanship
- Anonymous
- Verified HomeBuyer
- September 12, 2019
- Surprise, AZ
We are extremely dissatisfied with Party. There are numerous, five pages of items that were supposed to be fixed prior to move in. There were only a couple things fixed prior to distribution. We have been fixed, we have made schedule changes to be home a few of the items are addressed instead of all, wasting our time. Paint and drywall disgusting completely unacceptable.
Pulte Homes responded:
We are so sorry to hear you have had so many issues with your home. Please email socialcare@pultegroup.com and we will make sure those concerns are addressed. Thank you for taking the time to share your experience as we are always working to create a better experience for our customers. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Homes - The process to buy was nice and friendly.
- Georgina D.
- Verified HomeBuyer
- September 12, 2019
- Hollywood, FL
The process to buy was nice and friendly. So far, my house is perfect!!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Happy new home buyer
- Anonymous
- Verified HomeBuyer
- September 12, 2019
- St Augustine, FL
Very helpful sales team and construction coordinator. Kept me informed during construction process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
An Unexpected Second Full-Time Job
- Anonymous
- Verified HomeBuyer
- September 12, 2019
- Garland, TX
Chose to pick a ground-up construction choosing my own options. All was fine during design process. Not many options or customizable IMO. The build process was a full-time job that I was not expecting. I was there 3-4x a week spending 30-45mins each visit to ensure the structural portion was built correctly. Pointed out many issues and received a ton of push back from the Field Manager. At one point, had to contact the Field Manager's Boss to get resolved. They will make changes to the floor plan without informing you and also take shortcuts throughout the build-out. Luckily for me, ...
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
Happy Customer!
- Anonymous
- Verified HomeBuyer
- September 12, 2019
- BUCKEYE, AZ
Very pleased with our Field Manager, he really paid attention to detail!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Average experience
- Kyle B.
- Verified HomeBuyer
- September 12, 2019
- Kennesaw, GA
Lots of back and forth getting what we were promised. Still working outstanding issues.
Pulte Homes responded:
Hi Kyle. We are sorry to hear you are having trouble getting in touch with the local team, please email socialcare@pultegroup.com so our customer care team can look into the situation. ^Abby
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Home Survey
- Angela P.
- Verified HomeBuyer
- September 12, 2019
- New Hill, NC
Lots of little issues within the home & trying to get the field manager back to have the items fixed have been a challenge. Of course now I’m just told to email the “warranty dept”.
Pulte Homes responded:
We are sorry to hear that you have had trouble getting in touch with the local team. If there are outstanding issues yet to be addressed, please email socialcare@pultegroup.com so that our customer care team can work to correct them. ^Abby
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 2
Very Nice Homes
- Charles E.
- Verified HomeBuyer
- September 12, 2019
- Myrtle Beach, SC
Pulte offers a very nice home building experience. They have several models to choose from and the quality of work is very good. Just be sure to review all the options before you sign your contract so that you can tailor your home to your liking. These are not custom built homes but you have many options to choose from and can build your dream house at a very affordable price.
Pulte Homes responded:
Thank you Charles! The choices can be overwhelming but they add so much personality to the home. We wish you all the best in your new home. ^Abby
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
New home
- Julius K.
- Verified HomeBuyer
- September 12, 2019
- Odessa, FL
Construction supervisor very attentive during building progress.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Production versus customer focused.
- Anonymous
- Verified HomeBuyer
- September 12, 2019
- Sunbury, OH
Too many decisions made for the customer, not by the customer. Mirrored floor plans create windows facing neighbors windows. Electric switches & conjoining lightening fixtures aren’t conducive to clients lifestyle. No rear porch option available. Would appreciate concrete driveway option and finished interior of garage. Should avoid nails in drywall as nail pops are visible. Hold subcontractors accountable for quality workmanship and to follow blueprints.
Pulte Homes responded:
We're so sorry that your experience left you disappointed and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at socialcare@pultegroup.com if you'd like to share any additional comments or concerns. ^Abby
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Happy
- Barry S.
- Verified HomeBuyer
- September 12, 2019
- Gaithersburg, MD
My wife and I purchased at Downtown Flats in Gaithersburg. We are very happy with our decision and are pleased with the work Pulte did in creating our building and condominium unit.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy Process- Quality built
- Anonymous
- Verified HomeBuyer
- September 11, 2019
- San Antonio, TX
I am grateful for the Sales staff and Construction manager who kept me in the loop on a consistent basis. It was great seeing my home be built with such care.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I would not buy from Pulte again.
- Anonymous
- Verified HomeBuyer
- September 11, 2019
- Albuquerque, NM
The quality of the workmanship and problems/issues within the first two months of moving in is beyond acceptable. Over 40 errors in the home build at the closing walkthrough. Construction Manager refuses to communicate about fixing the problems at 8 weeks into my 12-month warranty. Our kitchen ceiling has had two roof leaks within 8 weeks of living in the home.
Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at socialcare@pultegroup.com. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
TERRIBLE attention to detail.
- Anonymous
- Verified HomeBuyer
- September 11, 2019
- Fort Mill, SC
I highly recommend working with a smaller, more localized builder or purchasing an existing home and working with a contractor you can pay more attention to detail with along the way in order to customize. Overall, we like our home because we chose the neighborhood over the floor plans to begin with, but we are also willing and able enough to fix the mistakes made by the builder on our own and with the help of [capable] contractors. Based on the quality of work, we are glad we passed on several builder upgrades so that we can have them installed by true professionals.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 3
Review
- Annamaria D.
- Verified HomeBuyer
- September 11, 2019
- McKinney, TX
Do not like front end garage, gives home a tacky look. Mail boxes should be in front of homes. Not in central location like a apartment complex. Some of us seniors may be able to walk to mailboxes or do not to get in cars to get mail.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Very unhappy in Mount Pleasant, SC
- Anonymous
- Verified HomeBuyer
- September 11, 2019
- Mount Pleasant, SC
You will be spending a lot of your time fighting to get repairs completed! They will complete them but you have to fight to get them completed.
Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at socialcare@pultegroup.com so we can help get these repairs completed. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Nightmare
- Anonymous
- Verified HomeBuyer
- September 11, 2019
- Albuquerque, NM
Close date was pushed out 6 months. Sewage backups in brand new home ceiling drywall cut out carpets n padding removed. Pre close punch list still outstanding 2 months later. Lack out concern from builder builder.
Pulte Homes responded:
We sincerely apologize for the delays and added stress on your home building experience. We want to help you get the punch list completed so please email socialcare@pultegroup.com and our customer care team will look into the issue. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Unhappy buyer
- Christopher C.
- Verified HomeBuyer
- September 11, 2019
- Orlando, FL
You submit issues and the response you get from the trades is “not sure what’s happening” or “ it’s the standard” even if the workmanship is poor it’s still the “Standard” Evie
Pulte Homes responded:
We are so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like the opportunity to discuss this feedback with you and try to make things right. Please email us at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
So disappointed
- Paola O.
- Verified HomeBuyer
- September 11, 2019
- Punta Gorda, FL
Made a list of repairs with Builders during walk through 2 months ago which they promised to fix but have only fixed one MINOR issue. There is very little communication. Once you close with Pulte, they forget all about you. The warranty department is no better. They set up appointments and when service arrives, the repair man doesnt repair the issue that the appointment was for.
Pulte Homes responded:
We are very disappointed to hear that you have had an unpleasant experience and we apologize for the frustration. If you are still waiting for a repair, please reach out to our customer care team at socialcare@pultegroup.com and they will work to resolve the issue. ^Abby
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 1
Overall, a great experience.
- Lee S.
- Verified HomeBuyer
- September 11, 2019
- Avon Lake, OH
We had a few issues but they were addressed in a timely manner. The team seemed genuinely concerned with our satisfaction. Wasn't thrilled with the Pulte Title experience, but on the builder side and the management of the construction, we were satisfied. Would indeed do it again, knowing what we know now.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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