Pulte Homes Reviews

Pulte experience was professional and wonderful!

Quality of Workmanship, just average! Responsiveness to issue, poor be ready t wait couple of months to have ur issues fixed!! Celebration day do not be overwhelmed everything looks pretty in ur new home, inspect the house thoroughly every nook and corner!!! For that matter if u have washer/dryer make it a point to run a full cycle, do not believe installs for granted, Granite counter tops inspect every corner run ur fingers....Dont say Dont buy, but pay attention to detail if u want peacefu move in....Good Luck

All the managers were very helpful throughout the entire process.

Construction process was good up until closing. Day of closing there were still workers in the home. Landscaping had not begun. The walk prior to closing had the home still waiting to be cleaned. The closing with Pulte Mortgage went well. Came back to house to find workers had left trash and some items were incomplete. Landscaping was not completed until almost 60 days after closing. Field Manager was unwilling to address items from the 30 day list due to our schedules not lining up during the summer. He said that policy was the reason. I reminded him of the fact the home wasn't complete at closing and we waited on landscaping for two months. He decided that coming in and trying to restore the goodwill of the last 60 days was secondary to just shrugging his shoulders. If I had sold a customer a $500K house, I would make sure they were satisfied and willing to pass along the story to anyone who asked. Now when asked, I have to tell a potential homeowner to make sure they watch out to make sure everything is complete because you might come up short. Please treat this as an opportunity to look at your customer service approach. It shouldn't be so hard. ... More

It was a lot to consider and choose but in the end it was worth it. Very happy with the end results.

New home owners need to make sure they write down all of their change order numbers and colors and Pulte comes back and takes care of all of the little things that you didn’t see when you move in, be persistent on that. Other than that Patti and Jeff have been very awesome with all the help that they’ve given us

low quality workmanship. Lots of scratches/scuffs on new walls/cabinets/flooring, etc. We identified issues at our final walk through but things took weeks to get fixed after we moved in. Very slow response. Overall, I would not recommend this builder.

Too many negative happened during construction. Not the slightest bit of cooperation from the building side. Landscaping was a complete joke. Only positive results were from the sales, design and mortgage areas.

Our street address with the county auditor is still not correct 7 weeks after we moved in. We have issues with our mail and any other deliveries because of this issue. Please work to get this updated.

i am not completely satisfied about the house for the price i paid. i upgrade a lot of stuff in the house, and as soon as i moved in I found out a few things started chipping and peeling, i called, emailed, texted, it took a month for me the get answer and i got an attitude too. this is my second Pulte home, i have to say i am disappointed. And if i get another house, it will not be Pulte.

New Home

No builder is going to give you a "perfect" experience. Pulte did a good job, but plenty of room for improvement. Construction-wise there are a LOT of small touches missed that collectively take away. Many of these things wouldn't really even cost anything except a few extra minutes of care (something that used to be called pride of workmanship which sadly is a lost art in our society). I will say that compared to DR Horton homes nearby, Pulte is head & shoulders above. Quite honestly, just that little bit extra customer service and care in the construction process would have been 5 stars - just a little bit! ... More

I did not rate Pulte 5 stars for quality of workmanship and value for the price paid. While I understand I did not purchase the highest upgrade, I somehow believe from past buying experiences with another builder, that Pulte could still have done better for the price paid. As a big construction company with strong buying power, Pulte could have done better in terms of quality of carpet installed, the stove which is still a burner instead of flat top, and the lack of over-the-stove microwave, all of which are already reasonably priced these days. Medicine cabinets should have been installed in the two full bathrooms instead of just flat mirrors as a space saving strategy. As this unit I bought is already designed for a certain model, I should have been offered the chance to have a refrigerator and a washer/dryer installed at the time of buying so that those are already in the unit at time of closing. Of course, for an extra price for those appliances. This would have saved time on my end upon move-in. The employees are why I gave 5 stars for trustworthiness and responsive to issues. Just had a couple of calls made to get someone to come and worked on a couple of issues, but still in due time. Will I buy again from Pulte? Yes, overall, but I hope to see truly better value for the price paid even if I don't have to go for the highest upgrade. ... More

Superintendent was terrific

This is the first time my wife and I have gone with a big builder for a home and the process couldn't have been more smooth. Despite choosing our lot after the structural choices were made, they let us make a few small adjustments that greatly enhanced our enjoyment of the house. During the build process, the super was in contact with us frequently and made himself available to answer any question we had, even getting back to us in a timely manner if he didn't know the answer off the top of his head. We've also talked with our customer warranty rep a few times since moving in for general questions and minor repairs (due to damage from movers) and he's been responsive and helpful each time. We haven't had to file a claim for anything yet, but we expect that process to be similarly handled if the need arises. ... More

Sales and Super were great. Trades need some work but overall good build.

The whole Pulte team has been great

Great experience

I bought the house sight unseen as I live in another state far away. For what the builders offered it seemed like a good investment and the pictures from my real estate agent of the house looked decent. So I took a chance and went ahead with the purchase. About a month after I was able to take a vacation to stay at the house. Overall it is pretty nice and seems well built. Being a track home there were some attention to details that were overlooked or missed but were/are taken care of by the builder.

I love my new Pulte home. The team has always been quick to respond and has provided great customer service throughout the entire process.

Great experience from start to finish. Very responsive during the build process and went the extra mile to make sure we were completed satisfied. Wouldn't hesitate to build with Pulte again.

We purchased the Firewood model because it was the only builder in the area that had first floor master. I would have preferred the laundry room on the first floor instead of the 2nd. I would have liked to be able to see the prices for the material at the Show Room earlier than selection day. We were allowed to see the material but had no opportunity to ask anyone prices until Selection day. The flat paint used as standard will come off with 1-2 wipes if it gets stained. You most definitely will have to repaint if you don't upgrade the paint - which I wouldn't recommend because you can get paint contractors for cheaper. We've built several times before, this is probably the worst paint job in our 3 experiences of building. I wouldn't recommend the Standard flooring or cabinets, they definitely are substandard quality - You WILL upgrade floors & cabinets. You're given receptacle boxes for fans but not even a standard fan was offered which was standard with other builders we've built with. Our biggest set-back was no Internet access for over a week - on a week I was working remotely. This situation was a hassle with Pulte & our Internet provider. The cable couldn't be run from the street box to the house due to "broken pipes." And neither Pulte nor the Internet provider would take responsibility to fix it. Multiple calls to Pulte & the Internet provider resulted in a blame game. Currently, getting the HOA agency or Pulte to appropriately manage the "gated" community has been a hassle. No one takes responsibility when you call. One quotes the other is responsible. In the mean time, come sun down people experiencing homelessness, groups of teens walk about the property - on more than one occasion in the "gated" community. Multiple calls to the HOA & Pulte from several of the residents in the community resulted in closing the main gate & leaving another gate open. We're from the Midwest. Arizona homes are definitely inflated compared to the Midwest. However, we chose a new build over an already inflated existing home that would need updates & upgrades. We may build with Pulte again, knowing however that we will put about 30-35% of the sale price in upgrades. This area was important to us & was the only builder in the area with a first floor master (Firwood model). ... More

Chipped bottom corners and some paint with scratches, nails left outside the windows

They were very responsive to any problems we had. There's 30 days after move in to address any issues. The only thing I would advise, if you've never had an HOA get the guidelines before you buy. It's very restrictive to someone who's been a private homeowner for all their lives.

At our final walkthrough, we were told to watch for any issues that may need to be addressed within the first week after closing. We kept a list after moving in and reached out to the job site manager on day 6 to go over the needed repairs. He told us that he would have everything scheduled or repaired within 2 weeks. We have now been in our home for nearly 2 months and the only issue that has been partially addressed is the touch-ups on our cabinets. We still have nails on our roof, paint on our windows, cabinets that don't close properly, cracked hardwood floor boards, torn screens, etc. and I'm starting to seriously doubt that these will ever be addressed. I had texted him (his preferred method of communication) 3 times over a 2 week period to check in on the status of the repairs, and only heard from him 3 days ago. He says that everything is now scheduled, but after so many empty promises already, I'm a bit skepical. My advice to anyone buying a home from Pulte is to go over everything with a fine-toothed comb BEFORE closing, because after closing, good luck getting anyone from Pulte to return your calls. ... More