Pulte Homes Reviews

Build quality is great and the customer service department is extremely helpful.

Good builder. Troy was excellent and very responsive in dealing with any issues

very bad customer service from builder manager , service people . Had issue with garage door , they saying we hit the door by car !! Very irresponsible builder

Building with Pulte, as first-time homebuyers, was a very easy process. They were very good about explaining every detail to us and constantly communicated with us to ensure our house was built on time. There were a few minor issues along the way with building the house, but they were all fixed within a reasonable time and our house was ready for us to close on the original date they gave us. It was such a good experience and I would definitely use Pulte Homes again!

Overall good experience, although sales person and field manager take some time to get back to you

The house looks nice but the workmanship is poor. Only a couple of days after moving in we found many issues with the house. Crushed ducting in the attic, air conditioner breaking, cabinets not installed correctly, appliances not installed properly, wiring done incorrectly, and poor job on the wood floors to name some of the issues. It has been evident the work was done without any regard to quality in mind. The builder did not follow through on several things we were told were going to get done. When we would call to ask about the issues with the house no one was helpful in how to get it fixed. It seemed as if their job was finished once the house was sold. ... More

I wish they would have given themselves enough time to do more thorough final cleaning.

Major flaw in master bedroom wall. Needs major repair.

Lack of communication at the handoff phase from builder to homeowner. Sloppy attention to details. Slow response to finished product issues.

The whole crew has been fantastic.

All the upgrades we agreed upon were constructed and installed as per plan and design with no discrepancies noted. The field manager, Mr. David Kelsey is very courteous , knowledgeable, and very professional in dealing with us. He meticulously explained everything we need to know about the home . Always willing and able to help. I personally believe that the Pulte Homes is really committed to build a better and energy savings home.

Great value for the money, our field supervisor Andy was excellent and attended to all of the details .

The mortgage and title process experience were great. I was able to get answers to questions in a timely matter. That is not true with customer service with their responsiveness to issues. Every call went to voicemail. I did not get call backs or in a timely manner. You will have some things like not having the air conditioning turned on, or the heat which is frustrating. It took 3 weeks after I moved in to get a trash can. This was the responsibility of the hoa and their hired management company. What were the homeowner of the condo to do in the interim? The move-in experience needs to be better handled. I received no welcome from the HOA and no way to get help when I truly needed it. ... More

BEST HOME EVER!!!!

From start to finish we found everyone to be very responsive to our questions, needs and moving challenges. From Tina in Sales to Dennis and Brian on the information and support side just before and after purchasing, we feel like we invested in more than a townhome. They all made a stressful situation that much more manageable. They are all superb! Many thanks to you all! Bob and Chris

Every single step was easy and I had everyone in the Pulte team help whenever I needed help!

We closed on our home last month. Being the first home in a new development can have it issues, the Pulte team was responsive to everything.

The sales process went well. The start of the build process also went well. We decided to build with Pulte since we had a great past experience with them. Different area, different people and service I guess. The quality of the workmanship was below average. It looked like they just did the work without any care. It definitely shows that it was just a job and not have any care in what they do. We still are waiting for issues to be fixed after a month and multiple inspections.

I am very Thankful for all the hard working and excellence of Pulte during the entire process of building my new home. It was a privilege and I am sure I chose the right builder.

We had an excellent experience buying the home at 408 Encinal and Jon Schink was super helpful in answering all of our questions and moving the process along. I am sorry that we did not respond sooner but the survey was not sent to both of us!!! Happy to be part of the pulte homes home owner :-) we are 100% satisfied and looking forward too seeing other communities you are building in the future.

The Pulte team was always available for questions and feedback. They genuinely wanted to build us a great home.

We are generally satisfied. But Pulte as a company has communication issues with customers and within the organization as a whole. It is an absolute necessity for a new home buyer to stay on top of the entire home building process as much as possible and document everything (Special Requests, Exceptions, NSO's, etc.). The actual subdivision supervisors (Wayne, Scott, & Alex) and the sales representative (Chris) were outstanding and all deserve 5 stars.

Overall things were pretty good. The only real negative was the nickel and dime charges.

Not thrilled with everything for the price. One coat of paint on all the walls. Giant knot holes in wood of basement steps. Carpet racks poking through carpet. Construction seems very rushed. Not what I thought was going to get for the hefty price tag.

We purchased a house we both liked, had it built and are about to move in.