Pulte Homes Reviews

I wouldn't buy another home from Pulte if they were the last home builder on earth. They pushed us to close before the house was complete and we never got to do a final walk through when the house was cleaned and ready for inspection. They have given us the runaround on getting everything completed and we are still finding things that are wrong. While we were promised that the house would be made right, we are almost 2 months into living in the house and repairs still need to be done. And now the response time to get things completed is whenever they feel like it. I am incredibly disappointed and wish my family had made another choice in builder. ... More

The sales office will mislead you. For example, I paid for pull out drawers in the lower kitchen cabinets. There are 3 cabinets. They only will put drawers in 2 of them - When I asked they said - Oh, that is the way we do it. We don't put them in the third one. I paid for soft closing cabinet doors. They didn't tell me that it was only SOME cabinets, not all. They painted the inside the wrong color and then wanted to repaint the entire inside after I moved in. Materials are cheap. the kitchen cabinets have gaps and drawers often come off the rails. The bathtub is a bad design. Oven, microwave failed in 2 months. Dishwasher heating unit failed immediately. If you still buy Pulte after this warning - for sure do not get your appliances from them. My friend bought Pulte 2 months before me and her oven and microwave failed exactly the same way! And Pulte washes their hands of the appliance repairs immediately. You have to go to the manufacturer directly. Workmanship is shoddy. Electrical outlets did not work. Doors have big gaps, The tub overflow cover fell off into my bath along with the mounting screw in a plastic bag - Just floating in my bath water. There is paint and drywall mud on the floors. Many details done badly. There was a long list of repairs as soon as I moved in. Refrigerator and range hood both installed with dents and Pulte had to replace. Beware! They sand the drywall after installing your new rugs. And they don't even cover them. They used my new rug as a work surface. They stored the bathtub on the master bedroom carpet. They left their drywall mud and filler supplies on the bedroom carpets with nothing under them. Pulte's response was - "that is how we do it." Beware! They left so much dirt under the flooring that the floors were damaged from below and they had to remove and replace sections. Oh, and the roof leaked at the first hard rain - water dripping from the can light onto the dining room floor. They had to rip off part of the roof and re-do it. Later they say they will replace the attic insulation. Keep in mind i have only lived here 8 weeks and I could go on for another page. I gave 3 stars for responsiveness because they seem to be working on the issues - except of course for the appliances. They aren't bothering with those. ... More

I had so many issues and multiple attempts to fixed the and every time it makes it worse

Pulte worst builder ever I had to deal with, poor customer service and poor quality, from twisted walls to uneven windows

Very poor customer experience before construction and Poor service after construction.. One time.. the Sales consultant told me to get out of the Sales office without any reason when I was asking some clarification, Change on the plan, and Requesting some documents for lot premium..(How it would be decided and any rule or process followed to come up with the premium amount.) About the HOA... They have specified the 2 digit number all time till before Closing.. and they strike out the HOA amount and changed to 3 digit number just before signing that HOA page time of closing. During walk though... Just get side/off tracked by the customer engineer and never gave proper time to review the home. :( ... More

Framers and drywall guys were horrible, field managers could care less went through 3 field managers till finally someone would listen to our concerns. Delayed several months , every time we pointed out build issues they moved onto the next house.

Not pleased

Everyday we are discovering a new issue with house. Its been only a month and nails are coming out, thermostat is not working, bell is not working. Its been a very bad experience.

I had my last walk through on November 21st and I closed on November 26th things that were supposed to be fixed 3 days after my last walkthrough and before getting my keys are still pending today 1/15/19 counter tops had to be replaced 2 times and during a replacement my other counter top got damaged. Contacting Juan the constitution manager is a joke.. never answers calls or messages and email replies take for ever he even blocked 2 of my phone numbers. How professional is that? I work in a place with over 2000 team members a lot of my coworkers ask me if I’m happy with my house and if I recommend it and the answer is a big NO! Same for family and friends. Biggest mistake was to purchase with Pulte after all the bad reviews I saw but I thought people were exaggerating. What it supposed to be a moment of it’s excitement turned out to be a stressful situation that gets more stressful every day. ... More

seems like everyone is trying to get their bonus and hit their goals by rushing to close. After moving in, I realized there are excessive amount of repairs and fine tuning needed (very sloppy work). Spending few minutes in each room during walk thru is completely insufficient. That burden should not be placed on homeowner and it should be with the builder/field manager. Paint drips all over the floor and carpet, gaps and chips throughout the house, loose faucet/sink, etc..etc.. Seems like there are too many homes going up at same time and not enough quality control and not enough field manager to spend time in each home while they are being built. The response and attitude is .... "just close now and let home warranty deal with it. I closed and hit my goal and it's home warranties responsibility now". My neighbors have been dealing same ongoing issues with home warranty for almost a year now. I'm hoping that won't be me. ... More

Pulte Sales team at Davis Ranch lacks integrity, respect, and a sense of honesty. The sales team says one thing, but then won't honor it, claiming I misheard them. Unfortunately for them, I've got a knack for holding onto things... especially when it comes to writing things down, recording meetings on my phone, and keeping track of every single email, but even that wasn't good enough proof for them. First, how do you justify the fact that my neighbor and I bought each house on the same day... and he paid less than I did for a higher configuration? Second, if the designs for a model change, let us know. Immediately. Don't let a customer buying the house tell you that only to catch you in a lie about how you already notified everyone and put up a sign in the model house. Guess that's invisible. That's just rude. The house has one below par on workmanship with irregularities of the walls and ceiling. I feel as if they somehow forgot to properly insulate some of the house too. Third, if I catch a contractor smoking in one house, chances are they smoked in multiple houses. What did you do about it? Absolutely nothing. Throw something in for me to make up for the fact that you aren't watching. Four, the amenities are a joke - quite literally... Was told there would be a basketball court, tennis court, etc. I think what they mean is the middle school that the community is next to might have those things. The community center next to the pool is absolutely tiny, the pool hasn't opened yet so can't comment on that even though I've already started paying HOA feels that are just going down the toilet. Five, seriously guys... Do you honestly think I'm not watching when you put down grass? Because you're right... i'm not, but my cameras are. Caught contractors putting down grass without top soil on my neighbors plot, which just so happens to have the same effect as what's happening on my plot, and all my neighbors... What do you plan to do about the fact that our lawns are dipping because the ground was not leveled? How about that flooding? The only good thing about Pulte is the two site MGRs they have: Aaron and Chad. The rest are rubbish. That being said, the neighborhood is amazing. The neighbors are sweet, caring, kind people. Davis Ranch is a nice place to exist, near the canyon park entrance, not too far from freeway, etc. ... More

Very disappointed in the workmanship of our home.

pulte is cheaper and product really cheap. your new home will feel like old starting very first month

Stay away from Pulte Homes if you can - everything is so expensive, poor quality, bad handing of issues, no peace of mind !!!

Buy from someone else. They don't know what they are doing.

I have purchased 5 brand new homes over the past 30 years. Lots of experience with various builders. THIS IS MY FIRST EXPERIENCE WITH PULTE AND IT WILL BE MY LAST. I'LL SEE TO IT THAT MY VOICE IS HEARD TO INFLUENCE OTHERS AGAINST PURCHASING A PULTE HOME. See below for the details. My Pulte home has THE WORST initial build quality I have ever experienced amongst the 5 different builders from whom I purchased 5 brand new homes over the last 30 years. The build crew either is inexperienced or simply does not care about doing a quality job. I paid extra for upgraded interior trim packages (in the foyer, whole house and also the window stool & 4 side casing). The upgrades include baseboard moldings, moldings around all door openings and all windows. I also paid extra for the modern style wainscoting in the foyer. The crew installed incorrect wainscoting and they had to redo the job. In so doing, they damaged drywall and one of the moldings. The redo quality was so poor, the field manager had to get another team in to fix the redo performed by the first team. So, the job was performed 3 times! In regard to the upgraded interior trim package around all door openings and windows: the trim was installed but the paint job was ATROCIOUS - ABSOLUTELY HIDEOUS!!! The paint application on EVERY molding throughout the house was applied so thick that large globs and streaks of paint ran down the surface of the moldings and / or there was very heavy "orange peel" glaringly evident in the paint applied to the moldings. This quality issue was left by the crew, remained as is and left to dry. It took my effort to point this out to the onsite team and ask for it to be redone. The paint issue fix was attempted by reapplying the paint prior to my closing date. It looks better than the initial job but still is sub-par from a quality appearance. The moldings should have been removed and replaced with new moldings that would have a smooth surface on which paint could be properly applied. The drywall quality is also the worst I have ever seen in a newly constructed home. Several issues that I identified were fixed prior to closing but there are still about a half-dozen glaringly obvious "mistakes" that have been poorly addressed and are not resolved. I understand that dry wall issues will be addressed at the 1 year mark, but DO THE JOB RIGHT THE FIRST TIME and you won't need to come back!!!! Another issue I have is regarding the upgraded Kitchenaide vent hood that resides over the optional kitchen cook top. The hood was installed with 2 dents on the outboard-facing surface (facing the user at eye level). Strike 1. The onsite team removed a hood from another home in the neighborhood and installed it in my home to replace the damaged hood. They took a non-Kitchenaide model and replaced my upgraded Kitchenaide vent hood with this standard, non upgraded model. Strike 2. Next, the team ordered a Kitchenaide brand vent hood to replace the incorrect hood. When this vent hood was removed from the box by the installation team at my home, it was badly dented and damaged out of the box worse than the initial vent hood. Strike 3. You also need to know that during this entire time the stainless steel chimney that covers the wiring was never installed because the onsite team was holding off to install it after the new vent hood installation. So, another vent hood was ordered (number 4). It arrived undamaged and was installed after closing day. At that time, the stainless steel chimney was installed to cover up the wiring that goes up into the ceiling. The chimney that was installed was damaged / dented at installation. This transpired within the first 30 days after closing. I reported this issue with the dented chimney on my 30-day punch list. Pulte sent a service company out to my home to retrieve the dented chimney. Well, neither Pulte nor the service company had the courtesy to inform me about that service call. I came home to find a note on my door referring to the service call. To add fuel to the fire, they came the day after the 30-day period. So, I called the telephone number on the notice to have it rescheduled. The company would not come out. I contacted the local Pulte warranty customer rep. She referred me to Pulte/Whirlpool customer service to address the issue. HA!! When I spoke with a representative at Pulte/Whirlpool customer service, I was informed they would not replace the chimney because it was after the 30-day period. FOUL ON THE PLAY!!!!!!!!!!!!!!!!!!!!! Pulte attempted to fix this issue but PULTE has DROPPED THE BALL!! My experience as noted above has proved that Pulte has no integrity and does not stand behind their so-called quality mantra. This is not an inexpensive home. The cost is well over $400,000. If you care about the customer (ME), please contact me so we can move forward to get these issues addressed, especially the dent in the hood vent chimney. Until then, I STRONGLY ADVISE EVERYONE CONSIDERING A PULTE HOME PURCHASE - DON'T WASTE YOUR TIME. LOOK ELSEWHERE!! There are plenty of other builders from which to choose for your new home purchase, and builders who will do a high-quality job and stand behind their workmanship! ... More

There is a culture of shoddy workman ship that has developed. Almost everyone who worked on our home had to come back to cleanup or redo something they did. Forget about the home warranty department. They don't respond. I will never buy from a National builder again.

I spent $8k+ to upgrade all the cabinets to maple solid wood. However, it turns out they gave me laminate cabinets. Tried to contact customer. Never got any reply. Stay away!!!

The outside light fell apart within days of moving in when a moderate wind blew across our neighborhood. The plastic mold between our outside door and the door frame keep falling apart, making cold air rush into the building. The water heating system is a mess; when one bath heater is turned on, every other heating system goes cold. This means that everyone in the household needs between 30 minutes to one hour in the morning to take turns for shower.

Pulte does not fix problems, they hide problems! In my master bathroom I ordered gray grout to match the tile grout in my shower. Instead they installed white grout!! Instead of fixing the problem the correct way, tear out the 100 square feet of tile and install new tile with the correct grout they decided to use a grinder and try to grind out some of the grout. And in places near the wall all they did was put silicone grout on top of the white grout, That was not what I ordered and now the grout is concave above the floor line. Also now I have razor sharp edges on my tile. So now the problem is worse, And they won.t fix it!! Now I have white grout bleeding through the added grout!! Additionally I replaced a toilet and then the water valve started to leak which was a defective part and they won't cover it, they said because I replaced the toilet the water valve that I didn't replace was my responsibility!! The faulty water valve pulte installed, I had to pay $400 to fix Pulte's fault parts. Additionally the linen closet door would not close properly. They said because I painted it, they would not fix it!! Do not buy a home from Pulte! You will regret it! ... More

We have a beautiful home, but don’t look too close. Pulte has absolutely zero care for quality. We still have paint splatters on the floors, crooked window jambs, visible drywall seams on the ceilings, visible nail holes and joints on trim throughout low voltage cable installed in the wrong place. All of which was pointed out to Pulte multiple times and promised to be fixed before closing. We’ve been in the house for a month and those issues are not fixed. When replacing a light fixture in a bathroom I found a NEC code violation, Pulte denies. Getting a hold of Pulte is becoming increasingly more difficult. My first review had much more detail of how bad Pulte’s quality is, but i was simply told it “contains inappropriate content” so it wasn’t published. If this one is also “inappropriate” please let me know why. ... More

While the salesperson (David) and Erin (Project Manager) were both terrific, the overall experience in building a Pulte home was anything but. They are the definition of a tract builder that slaps up the houses in record time...workmanship is atrocious. But, the fact that we were told just a few days before closing that our home did not appraise is sickening. We didn't even do many upgrades (like countertops, flooring, fixtures) because the Pulte offerings were so outdated...can't even imagine how much more under the appraised value the home would have been with these items added to the sales price. Typically, if a home does not appraise, you either cancel the contract or bring the difference in $$$ to the table. We were not allowed out of the contract and had to take on a different loan product with PMI, which Pulte "graciously" paid for...probably because we decided to use them as a lender. Can't even imagine if we had used another lender and had to bring the dollars to the table. We were also told that appraisers were brought in from other parts of the state and were not familiar with the Carmel-Westfield market. Wow. Do your homework before moving forward with any Pulte product. ... More

When I found out that Pulte was the builder I did not have high hopes and Pulte did not disappoint. The house was wrong from they day the footers were dug incorrectly which is an issue I had to point out to the Field Manager myself. There isn’t enough space to go into detail with all the issues that we encountered during this build. I fully expect there to be major structural issues with the house within the 10 year structural warranty. The Field Supervisor was replaced and I will say that things went much more smoothly after that. On a positive note I will say that Pulte used good quality materials (Schlute waterproofing/Pex pluming/hot water recirc pump) but the craftsmanship was WAY under what I would expect in a house in this price range. ... More

Pulte builds a SOLID structure. The quality of the inside craftsmanship is more like I’m moving into a remodeled home. Or let me put it this way, when I buy a new car I expect a NEW CAR, without a scratch on it. Or I bought my home based on the Model home. Pulte would never sell homes based on the craftsmanship of my home. The paint job is horrible, clumps of paint, heavy brush strokes, uneven walls, the baseboards (not wood but MDF Cardboard) are grainy, spray painted the dirt on the floor onto the baseboards. The paint on the cabinets was poor, the floors had paint splatters that took me a day to take off, the front and door to garage have/had gaps to the outside, our bathroom door was crooked, we realized the door casing was put up crooked and most of the doors were sanded poorly-painted the spot only causing flashing, the doors at the hinges are scuffed to the point that the particle board was exposed and painting it will leave rough marks, grout missing from tile in shower, grout not cleaned after grout, backsplash tile under cabinet not finished off, i was told that is how PULTE finishes it’s tile. So I went to the Model home and took pictures...modeled backsplash finished flawlessly, I have jagged unfinished edges...I can send pictures. Sorry you don’t make provision for pictures to be published. We had human waste in 2 places, quest bedroom and master bath and, cousins (who does not work for PULTE) had to stop the tile people from tiling over the human waste that could have been a health issue. Easy fix has to be brought to the attention several times. The expensive zero corner doors are ruined inside and outside by tile installation and stucco installation, and it can’t be cleaned off because it will oxidize the aluminum and rust, The front door lock did not work with the Smart home system we bought, took weeks before I could get it replaced by the Warranty office. And good luck with the Warranty office, they say one thing and do nothing. Contractors are working for a check, they don’t care how it looks, it’s not their money. There are so many homes going up they have to rush through the home. Very poor craftsmanship at least in my home and the home of my neighbors. ... More

I had multiple issues from the time of setting mortgage with Pulte to problems with the home. we had issues with the tiles broken || Laundry room did not have space for dryer (poor planning) || Cabinets cracking || Doors were not sealed correctly and made squeaking sounds. || My laws was damaged by the construction workers || The water lines were broken and leaked waters|| the walls are not build in straight line hmm and i can go on and on || more than half of the issues is still not fixed.