Pulte Homes Reviews

Hello, I was one of the first people to close on a smart home at Pulte and Georgia Power’s Altus at the Quarter development. Unfortunately, the high hopes I had for my new home were dealt a severe blow due to my horrible experience with closing on my new home. As an initial matter, I was pressured to close on the sale of my former home early so that I could close on my Pulte home on time. Therefore, I worked with my buyer to move up the closing date to May, as I was informed that my new home would be ready to close at the end of May. However, my Pulte closing date was pushed back by two weeks, into mid-June because of issues with obtaining a certificate of occupancy for my new home and last minute changes in the building plans. As a result, myself, my seven year old son and my mother were essentially homeless for this two week period, being forced to live out of a hotel room while Pulte sorted out these issues. Things ultimately got worse when a received a set closing date, but Pulte again had to push it back because it was not granted a certificate of occupancy in time. When a final closing date/time was rescheduled, it was done at the last minute - literally hours after the certificate of occupancy was finally issued. As a result of this last minute delay, my lender was unable to quickly turnaround, update the financing documents and fund the loan for that same afternoon (June 7, 2019). In truly disappointing and upsetting fashion, Pulte’s closing attorney refused to provide myself and my lender the additional hour that would be necessary to close on the 7th (they asked me and my broker to leave at 4 p.m. despite the fact that my lender let them know the funds were in the process of being transferred). As a result of this action, the closing was rescheduled for Monday June 10th and I was charged a daily per diem by Pulte for Friday and every day of that weekend, forcing me to pay over $1600 before they would provide my with keys to the home (this on top of the expenses I paid for temporary housing because of Pulte’s delays in closing the transaction). I reached out to Pulte’s sales team and management and received absolutely NO accommodation on this issue, in spite of the fact that myself and my family had been extremely accommodating to them in light of the closing delays and the certificate of occupancy issues. To say this was disappointing would be the ultimate understatement. I was essentially coerced into a situation where I could either pay this per diem or be left without the keys to my home, all due to delays which were no fault of my own. This completely poisoned my closing experience, and what was supposed to be a joyful time left me feeling taken advantage of. I did not complain about my need for a hotel and the other expenses I incurred as a result of Pulte’s delays. I have since learned that one of my neighbors who also had the same experience was reimbursed for her temporary housing expenses because of the same delays she faced (she resides next door in Lot 47). All together this was the worst closing experience I have ever had. I expected this to be my dream home, but it started out as a complete nightmare, and this issue has been ignored and completely unaddressed, with Pulte placing the blame on my Lender instead of acknowledging their role in this quagmire. In the end, I am the one who was punished for these issues. ... More

Title says it all.

If the team that assisted us with our home purchase is any reflection of this company than you are in good hands. Priscilla was our sales rep. She was AMAZING! We met her at a different subdivision but ended up purchasing in New Braunfels, and we begged to keep her. She was so sweet to my family and was super accommodating. She drove completely out of her way to meet with my family in New Braunfels to tell us about the home instead of pawning us off to someone else. If we ever reached out to her she was quick to get back to us. Matt, our project manager...I think that is his job title, was absolutely one of the best parts of the experience. Despite me telling him that it was not necessary to reach out to me every week, he did anyways. When we went through our house on the first walk-through, he was extremely thorough and patient with us. Not once when we asked for something to get adjusted did he even act like we were inconveniencing him. Most of the requests we had, he jumped on the same day. I would call him and felt like I blinked and he was knocking on our door to help. This was an amazing experience and truly believe Priscilla and Matt should be used as benchmarks for any company on how to treat a customer. Keep up the great work Pulte and keep hiring A+ employees. ... More

Great folks to work with. Everyone does their best.

During our pre-drywall walk through our builder said, "This is a happy house." and it has continued to be. Sure there are a couple of things that still need to be addressed but I have never worked on a project that was perfect. We are very happy with the quality of the construction and the changes to the basic plan we selected. Our neighbors are complimentary and often wishing they had done the same. Now we are in the middle of adding our personal touches.

Pulte has done an outstanding job with our home and their communication. Starting with JJ Thomas, our Building Manager, who was responsive, knowledgeable, professional and honest, to Rebecca Beck in Customer Care, we have been pleased and satisfied to-date. The only reason why my rating above is not 5 stars, there are several outstanding issues that we are currently addressing, although we have confidence they will be handled to our satisfaction.

This is my 2nd Pulte home, regardless of any issues major or minor they always get taken care of.

Pulte is a great builder! Definitely recommend it if you are looking to buy a new house.

I was very pleased with the whole process altogether. The folks at Pulte that I worked are quite knowledgeable about what they are doing. Will recommend to anyone to use Pulte if considering building.

Not only they did their job professionally but they also are responsive and compassionate.

Very organized streamlined process. Impressive.

It was a very good decision to buy a Pulte home. They did an awesome work to support the whole process in a record time. I really trust on this company to handle every single step. My only complain is that by design, they decided on my property to install the air conditioner compressor on the 3th floor outdoor area instead of having it in the ground, outside of the house , so you can hear the maddening noise of the equipment all the time. Regardless of this, I'm very happy with Pulte.

Overall they’re ok

Overall this has been a great experience for us. Home is roomy, efficient, and in a great environment.

This is my fourth house that I purchased in the last 15 years and by far it was the easiest process. Pulte made the experience very efficient and made sure that all of my needs were met. Furthermore, the design and the workmanship of the houses is amazing. I would definitely purchase another Pulte home.

Quality construction with a value price inside of an exciting new community!

Lack of communication and customer satisfaction from warranty dept.

Over all is good. Thanks

Sales staff and project manager were great to work with. Love 99% of our new home. Some of the quality of work - particularly on the trimwork was less than what I would expect. Additionally, kitchen design leaves a lot to be desired. Cabinet doors open into walls and range hood and they do not provide enough support in the subfloor to keep the island area from vibrating. They have been great to work with on this issues thus far, but some may just be design flaws that need to be addressed.

We LOVE our home. Pulte was easy to work with, met their deadlines, and answered our questions. When we had a sewer issue, we called the emergency number at 3:30 am and got a human! Then, Brandon, the warranty specialist fought for us with the city, and all utility companies to get the problem resolved so quickly. The problem was caused by the city, but Pulte stood by me throughout the entire crisis. Great company! I highly recommend this company.

These homes have been rushed and not competed correctly, There are so many mistakes that could have been fixed prior to closing, We are very unsatisfied with Pulte,

Maybe we just don't understand about production homes but we find quality or workmanship issues pretty much everyday.

Take more attention to detail.

Consumers should be allowed to go to the design center prior to finalizing the contract as the design center adds 10's of thousands of dollars to the purchase price. This not revealed up front. They build the homes too quickly and do not give enough attention to quality. The materials used are not good quality and the subcontractors are not supervised and they do very poor work. The homes are very expensive with cheap materials used so the profit margin is high and the consumer does not get a quality product

Home is well designed. Mangg features standard.