Pulte Homes Reviews

Great experience from start to finish. Very responsive during the build process and went the extra mile to make sure we were completed satisfied. Wouldn't hesitate to build with Pulte again.

We purchased the Firewood model because it was the only builder in the area that had first floor master. I would have preferred the laundry room on the first floor instead of the 2nd. I would have liked to be able to see the prices for the material at the Show Room earlier than selection day. We were allowed to see the material but had no opportunity to ask anyone prices until Selection day. The flat paint used as standard will come off with 1-2 wipes if it gets stained. You most definitely will have to repaint if you don't upgrade the paint - which I wouldn't recommend because you can get paint contractors for cheaper. We've built several times before, this is probably the worst paint job in our 3 experiences of building. I wouldn't recommend the Standard flooring or cabinets, they definitely are substandard quality - You WILL upgrade floors & cabinets. You're given receptacle boxes for fans but not even a standard fan was offered which was standard with other builders we've built with. Our biggest set-back was no Internet access for over a week - on a week I was working remotely. This situation was a hassle with Pulte & our Internet provider. The cable couldn't be run from the street box to the house due to "broken pipes." And neither Pulte nor the Internet provider would take responsibility to fix it. Multiple calls to Pulte & the Internet provider resulted in a blame game. Currently, getting the HOA agency or Pulte to appropriately manage the "gated" community has been a hassle. No one takes responsibility when you call. One quotes the other is responsible. In the mean time, come sun down people experiencing homelessness, groups of teens walk about the property - on more than one occasion in the "gated" community. Multiple calls to the HOA & Pulte from several of the residents in the community resulted in closing the main gate & leaving another gate open. We're from the Midwest. Arizona homes are definitely inflated compared to the Midwest. However, we chose a new build over an already inflated existing home that would need updates & upgrades. We may build with Pulte again, knowing however that we will put about 30-35% of the sale price in upgrades. This area was important to us & was the only builder in the area with a first floor master (Firwood model). ... More

Chipped bottom corners and some paint with scratches, nails left outside the windows

They were very responsive to any problems we had. There's 30 days after move in to address any issues. The only thing I would advise, if you've never had an HOA get the guidelines before you buy. It's very restrictive to someone who's been a private homeowner for all their lives.

At our final walkthrough, we were told to watch for any issues that may need to be addressed within the first week after closing. We kept a list after moving in and reached out to the job site manager on day 6 to go over the needed repairs. He told us that he would have everything scheduled or repaired within 2 weeks. We have now been in our home for nearly 2 months and the only issue that has been partially addressed is the touch-ups on our cabinets. We still have nails on our roof, paint on our windows, cabinets that don't close properly, cracked hardwood floor boards, torn screens, etc. and I'm starting to seriously doubt that these will ever be addressed. I had texted him (his preferred method of communication) 3 times over a 2 week period to check in on the status of the repairs, and only heard from him 3 days ago. He says that everything is now scheduled, but after so many empty promises already, I'm a bit skepical. My advice to anyone buying a home from Pulte is to go over everything with a fine-toothed comb BEFORE closing, because after closing, good luck getting anyone from Pulte to return your calls. ... More

Just an amazing experience from first contact to moving in and even a few small follow-up items. Everyone from Sales, Design, Mortgage and Field (Courtney, Tonya, Eric, Tim and Ben) were just outstanding!! There are always a few hiccups here and there when you're looking at a house transaction but never once did Pulte let us down. Most recently a special thanks to Ben who continued to stay engaged with us even though he could have easily told us to contact warranty about small things. I think he went above and beyond to make sure we were thrilled with our house - and WE ARE!!

The sales office, design, contractor and closing team were amazing and very helpful with with all our questions and concerns. Pulte was right on time for the closing and convenient with remote closing. I recommend Pulte to family and friends.

I chose Pulte not only because of the appearance of quality homes, but because it came with high reviews. This is one of my biggest mistakes. Half stars should be an option!

Let me begin with a positive, our location contact person Laura has been a huge help in the home building process and has gone to bat for us more than once. Our builder Lincoln has also been helpful and patient with us as well. My major issue is the quality of the products and the workmanship. We were very excited to purchase a new home in an area we love, but I am still waiting on actually enjoying my new home without finding something wrong. Typically it's little things you would feel silly pointing out, like spackle left on an outlet or portions of wall that may have only gotten one coating of paint rather than two, caulking that is missing in spots or was not properly applied, or a scratched up stainless steel sink. There are bigger issues (like the master bedroom heating up at night if the door is closed because the AC is not flowing properly) that we have complained about and are in the process of being fixed. But my issue is, THIS IS A BRAND NEW HOUSE! After putting so much money and thought into this new home, I am not completely happy with what we received. Don't get me wrong if you don't pay attention to details Pulte is fantastic, but if you sweat the small stuff, I would look elsewhere. ... More

Loving my peaceful, new townhouse in Parkview at Hillcrest. I purchased a Magnolia end unit and couldn’t be happier. Great community, convenient to everything. Excellent experience with Pulte Homes and my Field Manager Francisco was top notch and always accessible- Five Star Rating.

EVERYTIME THERE IS A PROBLEM WITH CONSTRUCTION, PULTE MAKES EXCUSES AND TRIES TO GET OUT OF FIXING THE PROBLEM, BY SAYING ITS NORMAL AND THINKS HOMEOWNER SHOULD EXCEPT THE DEFFECT.

The project was completed on time and no issues till now.

Everything went as expected. From signing papers to closing on time. Pulte definitely made it memorable. Will definitely recommend them

We had a great experience with Pulte!

Settlement was poorly executed. We were remote and everything was last minute. No consideration for our existing plans. Once documents were deliverd and explained it went well but getting to that point was not good. Wouldn't use Pulte's settlement company again!!

Everything was wonderful. Thank you

We had the most amazing experience, from buying the home with Alejando, to watching it go up with Our builder Al. We couldn’t be more pleased with the result.

Love my home. Built to our expectations.

I saw the same house with more upgrades at a better price ..

Despite punch list items being agreed the follow up has been slow. If they are waiting to finish all the house construction before they attend to these items then I am fine with that but please inform your customers. Frustration is born from unmet expectations

I love my home and the area I’m in, I am a very understanding person but just need to get the little things taken care of in a more urgent manner.

Workmanship and materials are not up to par. So many things wrong with a “new house” and trying to get things done right and fixed is like pulling teeth. It’s a never ending process with the contractors who really don’t care now that the house is closed.

We built a new home in the Brookfield subdivision and seeing leaks in the basement from day 1. My basement floor stays wet even after running dehumidifier continuously and my insulation on two sides is completely wet! I reported this issue multiple times thru their warranty portal but they have not done anything regarding this issue. Also there were multiple items that we were told that will be completed after closing, field manager opened up all the work orders on the closing date, but even after almost 9 weeks, all of those items are outstanding. We are missing 4 window screens, one bedroom door needs to be changed, hand rails is not stained, etc. Another annoying thing to Pulte is their sod quality is so bad! The brand new sod that they placed(they have only done half yard!) is growing only weed and have some kind of disease which is showing all kinds of brown patches. This is not just me but most of the new homes who received new sod in last 6 months are having the EXACT same issue! They are really bad with after closing items! Make sure everything is done before you close otherwise you are stuck in the limbo for god knows how long. ... More

Just recently moved from CA to AZ and was able to manage the whole process from CA. Ron Rolfes was great at communicating and sending photos. He responded to all calls in a timely manner and address any issues we had right away.

I was so excited to build with Pulte as we had purchased a model home from them three years ago. We had picked out the perfect lot and did over $100k in upgrades too! I had expected a few bumps in the road but not as many as we went through. To give you an idea we were supposed to close in December (we signed in June of 2018) and well we had about 5 closing dates and finally closed the end of June 2019. The quality of the home is poor and the craftsmanship is a joke. No one cares. It all went down hill after I went to look at the house and see that at the door of my walkout basement sat a pile of broken Concreate. We I walked in the plumbers were there jack hammering all the areas of the floor where any plumbing was. Apparently it didn’t pass inspection but Pulte poured the floor anyways. When I called anyone and everyone not a soul knew what was going on. It took The GM of sales a couple of hours to try and figure it out. He did and he had to tell us what happened. The bottoms of all my doors in the house are damaged and I was told “it’s the bottom of the door”, basically just deal with it. My hardwood floors all had specs of paint and drywall dust within the cracks that I had to clean off because the cleaners are a joke. We were told no water on your floors and no chemicals and I walked into my house prior to closing and it looked like the cleaners dumped water on it and they used chemicals on it. When I told someone the response was “they didn’t use chemicals”...I seen what they put in the bucket. I have a 7 ft retaining wall that wasn’t in my contract because no one listened to us when we told them “hey, you don’t have enough dirt it’s going to drop”. They poured the driveway and oh gee we were right. Anytime we had shown them anything as simple as adding more caulk around the windows we got “it’s Pulte standard” and wouldn’t go above and beyond to please us. We are moved in and now dealing with the property pins. Our back yard is t a perfect square in the way that they graded it and put sod down, it’s pie shaped. When we told Pulte’s field manager the response was “ it’s close enough”. Close enough to me is ok if it within a couple of feet but not when it’s about 30-40 feet. Here’s the kicker, when we signed I was told by every person including the General Sales manager that for every 3 homes that are sold the base price of the homes will go up $1,000. It did once and just after we closed the base price of all homes dropped $25,000! So, would I ever recommend them?? Probably not. ... More