Pulte Homes Reviews

Overall good experience

The built process started ok, the foundation was laid without letting me know, so by the time I learned about it, it was already laid so I missed the opportunity to see the first step. Then the whole process went as offered time wise but the materials and the workmanship has been poor, walls crooked and with lots of paint drippings and scratches, finishes with multiple problems, the cabinets in all kitchen and bathrooms of really poor quality and workmanship, crooked or scratched. There was a big bump on the border of the roof above the garage door that the PM didn't see either, that had to be repaired. All the outside walls had multiple cement and pain drips that needed to be repaired. All the vents and bathroom fans are of incredibly low quality, so be ready to replace them all, the upgrade options were limited and poor, no flooring option but carpet for second floor, I upgraded to the smooth of the walls and it was done very poorly, so I have to invest money in repairing them, the customer services even try to excuse the bad quality because this is a process done by hand. The problem is that I had remodel a whole house before and they seemed to believe they can fool me. Make sure to be on top of your construction, specially on top of your Project Manager, mine was not reliable, I had to constantly point out things that were done wrong, and submit pictures to get them corrected, even the kitchen cabinets had scratches like they were used before, and they didn't get replaced up until I moved. The refrigerator of the brand for all other appliances in the kitchen didn't have water/ice dispenser so I had to choose another brand, and I had purchase the built-in option for the kitchen and the cabinet was not corrected to align with the different height of the other brand refrigerator. Also the glass on the master bathroom shower was taken out to repair something else and then re-installed so poorly it was unacceptable, and it was only re-installed when I let the Project Manager know. The screen in the patio was also poorly installed and later replaced but only after I had moved in. After I moved I was expected to go through the house and mark the parts that needed repair with blue tape, it was a lot of time invested, so make sure you go through the house every week and document everything. I unfortunately had a death in the family I was away for 5-6 weeks, that I missed so it accumulated. I would not have moved in until all was corrected but my closing was delayed and my other home sold very quickly, so I had no choice. Make sure you have plenty of time to go through the house before moving in to ensure all gets repaired before you move in. Now, that I have opened about 50K additionally the house is up to the standards I should have received it in the first place. I love the area but unfortunately I had to spend a lot more money than I thought for this house. ... More

We selected to build a Pulte home because of the available options, which were not offered by all of the builders in the community. While there were some hiccups along the way, we are very pleased with the house and can't wait to make it a home.

All around, hands down, best experience!

i was please with the interest rate, and all the incentives i receive. Pulte homes worked to see that every concern i had was taken care of quickly. Great group for home buyers.

Very disorganized (if not a total mess) and stressful in your loan processing. Almost missed the deadline, and we had to switch program at the last minute. The actual footage is over 10% smaller than advertised.

Managers are very friendly and cooperative.

We are extremely pleased with our quality home built by Pulte. Each step of the process was clearly communicated and moved along as expected. The home is of high quality and beautiful .

Great service and quality!

House is great.

It's been our experience, that Pulte Homes is a class act. From the initial sales person to the loan processors, and to the warranty individual, we were treated with the utmost courtesy. This company takes care of their buyers!

Wish that builder would be more responsible.

The process was streamlined and easy to navigate from start to finish. Our building supervisor Jordan kept us up to speed and was very responsive to our questions and requests. Overall, a painfree process, and we love the house.

The sales and home delivery process was smooth. No delay on delivery dates. Quick response on the issue.

We moved into our new home in June 2019 in Garland, Texas. It's a nice neighborhood and is in a good location. The supportive staff has provided a quick response to issues so far. I would recommend Pulte who are in search of a new home.

I would ask to see the list of all model and features that you will add to the house paint, cabinets, flooring and other things that way you have ideal of what it will look like. Which cut down on changes.

Very happy with our decision to build with Pulte

Contractor was great. Small issues that were addressed well.

Construction team and sales representatives are very friendly from the beginning and give you detailed update each week during house building. They are very responsive to your questions and concerns. Visiting a design center is also joy and an interior designer gives you a good advice and allows even a second visit so that you can be sure of your choices.

We loved every one we work with

We were happy initially with the support from Pulte and also quite happy with the house when we recieved it. However on the day of closing we have a list of things not done and even after one month they are stlili pending. i can say its sad to see this kind of customer service post sale

This is our first time buying a home. We looked at a lot of builders and spent a good time researching different communities to really find that perfect home for our family. Pulte was the one that stood out. We knew right away that Pulte was the best choice for us. We had a good experience from the time we first looked at the model homes to the time we moved in! Wesley at the sales office was very nice, friendly and accommodating. We toured several times and Wesley was always welcoming. When the time that we decided that it’s time to start the process to buy our home, Robert Ballard, our loan specialist took care of everything. He worked his magic and made the loan process very convenient for us. We had a LOT of questions being a firs time home buyer and Robert was always available to address them all. We chose Pulte Mortgage for our loan and we are satisfied with the fairness of their pricing. The final walkthrough was done by Mark Rodenborn. He was amazing! You can really tell that he was passionate of what he was doing and you can sense that he has a lot of experience. He really managed the build very well. We are very satisfied with the build quality and attention to detail. Mark is the rockstar of the team! I would rate our overall experience as 5+ stars. I still call Mark to ask about different things about the house and he is always available and happy to help. It’s a pleasure seeing mark at the community since he has other homes to build. He always says Hi and generally a nice guy. We are thankful for a great experience and we are grateful that we chose Pulte. From the time we toured the model homes to the time we moved in, everyone from the Pulte team did a really good job and made it super easy for us. Stress free! Thank you for making our dreams come true Pulte Homes! ... More

Its been over a month and we still haven't got a call from pulte about repairs as we were told we will receive a call. They are many issues in the house need to be fixed. No response from pulte yet.

Value for price paid for this area of Texas is tops.

Some details of lot layouts and community buildout were not shared prior to purchase as most would expect. Parts of the community with excellent retention of shade trees and landscaping, other areas not. Overall an OK experience at the Oakfield price point with minor issues post-move in. Paint quality is absolute builder grade and some of the recessed light fixtures were not well installed. Paint will mark easily forcing repainting after movers. The houses go together quickly. A very nice kitchen (which had 3 separate upgrades by us) but the wall between the pantry (a nice feature) and the garage, is apparently not insulated because the pantry gets amazingly warm in the summertime. Some framing issues with corners not being close to square, not a huge issue, but a real quality issue from our perspective. Ask lots of questions... ... More