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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16121 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16121 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Impressed

  • Charles M.
  • Verified Homebuyer
  • August 07, 2019
  • Naples, FL

Very caring and organized company.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very pleasant experience

  • Deborah F.
  • Verified Homebuyer
  • August 07, 2019
  • Palmetto, FL

We live 1,500 miles away from Tampa, so the majority of the building experience was remote/virtual. The Pulte staff were great- we received weekly updates with pictures from Daniel, our site manager, and we completed the closing by mail. Ten few issues we had were addressed in a very timely fashion.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Great Process!

  • Jeremy S.
  • Verified Homebuyer
  • August 07, 2019
  • Hutto, TX

We are very satisfied with out new home! We didn't know what to expect going into the build process, but working with Bobby and Blake was phenomenal. Their level of communication was incredible and they addressed any issue that came up. The housing market is wacko in this area...so it's hard to gauge the "value for the price paid" rating. We are very pleased with the product, though!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall a good experience

  • Gloria M.
  • Verified Homebuyer
  • August 07, 2019
  • Tucson, AZ

The hardworking sales staff was been exceptionally responsive to our concerns throughout the process. The design staff was a pleasure to work with. The building manager was responsive to our needs. There were some delays and lack of communication with the appraisal process. Perhaps not 5 star but a good experience overall and one that we were glad to have had.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Had a great experience with the Pulte building process.

  • Kyle P.
  • Verified Homebuyer
  • August 07, 2019
  • Wadsworth, OH

Had a great experience with the Pulte building process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Keith S.
  • Verified Homebuyer
  • August 07, 2019
  • Macedonia, OH

Building with Pulte was a great experience and we would highly recommend them to anyone.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I'd Still Choose You...

  • Marvin J.
  • Verified Homebuyer
  • August 07, 2019
  • Orlando, FL

Suffice it to say if I had to do a home purchase all over again, I'd still choose Pulte, The total buying experience was streamlined and convenient. The customer service before and after sale has been exceptional.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Good Job

  • Kavin S.
  • Verified Homebuyer
  • August 07, 2019
  • Savannah, GA

John S and Konrad B are great Superintendents! The garage is too small - needs to be wider and deeper. Pulte also dropped the ball big time - major mistake by building and selling a "Smart Home" wired with Cat 6 cable with no internet in the neighborhood, Still waiting on Comcast to come today (8-7-19) and we moved in 6-28-19.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Well built houses for the price

  • Marcus P.
  • Verified Homebuyer
  • August 07, 2019
  • Summerville, SC

Only been in the house a month. Follow up repairs was a little cumbersome with matching up dates that worked for the builder and the home owner. Still have a pipe in my front yard. The builders says it belongs to the house next to ours, which is still under construction by a different builder. Spoke to the other builder and he states it belongs to Pulte.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Pulte Homes - Great floor plans in an exciting new community!

  • Anonymous
  • Verified Homebuyer
  • August 07, 2019
  • Hendersonville, TN

Great floor plans in an exciting new community!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Good house

  • Anonymous
  • Verified Homebuyer
  • August 07, 2019
  • Indian Land, SC

Good house

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 3

Solid support in presentation and entry into product ... fizzle out with follow through.

  • James H.
  • Verified Homebuyer
  • August 07, 2019
  • Plymouth, MA

Our salesman, mortgage, home insurance agents and final walk-through rep were top notch. Everything was as promised for our new house although stressful. We were not involved in the building process since we purchased after the house was completed. However, after one month of living here, we are very happy with our new house. The yard is small and the houses are close together but we knew what we were buying and very glad that the majority of our new neighbors are very friendly! One disappointment... about a week or so ago, with some issues still up in the air with our original salesman ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Pulte Homes - The whole experience from the salesperson, to design center consult

  • Robert P.
  • Verified Homebuyer
  • August 07, 2019
  • Sarasota, FL

The whole experience from the salesperson, to design center consult to the celebration walk-through was a wonderful experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - We love our new home

  • Anonymous
  • Verified Homebuyer
  • August 07, 2019
  • Naples, FL

We love our new home

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Master shower not draining correctly and not leveled

  • Bernard K.
  • Verified Homebuyer
  • August 07, 2019
  • Haslet, TX

Over all the build quality of the home is good and the project manager was good. The biggest issue is the master shower. The drain had to be cleaned out twice because it did not drain. There was broken glass and wood in ther from the top out. Additionally the floor is not leveled correctly and need to be ripped up and replaced.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Hanlon Way

  • Eric S.
  • Verified Homebuyer
  • August 07, 2019
  • Alpharetta, GA

My buying experience was excellent from the very first moment. Everyone was friendly and helpful. I had all my questions answered in a timely manner. I would recommend Pulte to anyone.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Delayed Responses to Queries

  • Anonymous
  • Verified Homebuyer
  • August 07, 2019
  • Apex, NC

It has taken a lot of time for Pulte to fulfill their commitments

Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt service and we'd like to know more about the situation so we can assist. Please email us at socialcare@pultegroup.com. --Sarah

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 1

Excellent

  • Chandra K.
  • Verified Homebuyer
  • August 06, 2019
  • Mount Pleasant, SC

Best people & staff with right experience to guide customers to buy a new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed!!!!

  • Katherine C.
  • Verified Homebuyer
  • August 05, 2019
  • South Weymouth, MA

Very disappointed in quality and functionality of this condo. Appliances are flimsy and stove is terrible. Both Whirlpool and Pulte should not be happy with that range. The bottom drawer falls out when you pull it open for starters. The tub does not seem to be a standard size but a bigger problem is that those tiny spaces for shower needs are absurd. Can't barely place a shampoo bottle let alone a full size soap on those. Did anyone try these out for function? The cabinetry is very mediocre but the need for organizers underneath sinks is hampered by the fact you can't put a pull out ...

Pulte Homes responded:
We're incredibly disappointed to hear that you are unhappy with your home and we appreciate you bringing these issues to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Excellent to do business with !!

  • Laurie C.
  • Verified Homebuyer
  • August 05, 2019
  • Ann Arbor, MI

Every person I spoke to or encountered from Pulte was top notch - Sales, Construction, Mortgage, Insurance, etc.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Great product and even better service!

  • Benjamin S.
  • Verified Homebuyer
  • August 04, 2019
  • Wylie, TX

Great product and even better service!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - I’m very happy with the home Pulte built for me

  • Mark B.
  • Verified Homebuyer
  • August 03, 2019
  • Naperville, IL

I’m very happy with the home Pulte built for me

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good construction poor communication/flexibility

  • Heriberto F.
  • Verified Homebuyer
  • August 03, 2019
  • Peachtree City, GA

We are happy with the house. However, the closing was delayed, which impacted our moving schedule, due to items identified in the initial walkthrough not being addressed on time. Pulte wouldn’t agree to customize anything, even when we just asked to not install items. As an example, the bar soap in the shower is the cheapest one you could find (in a $390k house) and they wouldn’t agree to not put it up. The communication was a struggle at times between agent-realtor-builder. For example, our first walkthrough was delayed by 2 hours due to lack of communication between Pulte agent and ...

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication was not up to par and we will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at socialcare@pultegroup.com. --Sarah

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 2

Pulte Homes - Fine work.

  • Anonymous
  • Verified Homebuyer
  • August 02, 2019
  • Odessa, FL

Fine work. Enjoying the home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Work in detail is not good.

  • Yi S.
  • Verified Homebuyer
  • August 02, 2019
  • South Weymouth, MA

Work in detail is not good.

Pulte Homes responded:
We're sorry to hear that you're not satisfied with some aspects of your home. If you'd like to discuss this further, please contact us at socialcare@pultegroup.com. --Sarah

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

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