Pulte Homes Reviews

We worked with Christina from Pulte on our home in Avalon Park. She is very knowledgeable and went above and beyond in answering our questions and concerns making the purchase on our home smoothly and less stressful. Our home inspection went very well with Anderson who took care of every detail that needed attention. It was all completed in one day and he had the cleaning service come to clean our home so we walked in on closing day to a beautiful brand new clean home. Can t thank both of them enough!

Good experience first time homebuyer. Bryam, Obie, Christa, and Nick did a great job.

Last minute change in closing costs to offering incentives to investors at 5.75 but making the investors that trusted the brand to pay for points at 6.5-6.75 rate is insane. Lost my trust in pulte . Never felt stressed in buying a home with any other builder like how I felt on this home. Prices do go up and down but if an incentive of interest rate1% less than what you offer to new investors to investors who have not closed, ethically what you did by not matching the rates is absolutely wrong

Jon is the best. He's very professional, knowledgeable, nice and very caring! It has truly been great working with him.

Not meeting any expectations. When you ask them about providing quality of work they will mention that these are not customized home we are production builders. Not recommended

The quality of home construction is very bad cheap material used and poor workmanship

The home building experience was great. They gave update every week. Andrew toured the house before drywall and post drywall. He paid attention to every detail/issue provided by the predry wall inspection report and inspection post house was complete.The pantry could be bigger, the towel holders are not installed by default, the sweaky noise when walking on 2nd floor. The sod were dead initially, i complained and Andrew had it replaced it in a month. The salesperson should show other designs as well and not only focus on three model houses.

Several up front guarantees and promises that were not kept. Very poor communication. Very poor craftsmanship. Have been waiting for over two months for scheduling for repairs.

From the beginning, working with Crista was fantastic! She was so attentive to our needs questions and wants! She was always responsive to all emails and phone calls and was truly amazing with the overall experience from beginning to end. Anthony our Project manager was excellent as well when we voiced our concerns and our needs, he was there to make them happen. Even working with the mortgage part with Pulte ran smoothly and efficiently.I would highly recommend Pulte and would buy an another home for them in a second. . I would highly recommend Pulte to family and friends and would buy another home for them in a second. ... More

Kay, our salesperson, was great throughout, always responsive. Ben, the project manager, is knowledgeable and kept us informed on progress.

What was supposed to be an amazing fresh start in a new community is suddenly feeling like "a cash grab" by the builders. First, the house looks amazing, feels amazing, but then when you really get moved in you start to notice the poor craftsmanship of the house. Our first week, fire alarms constantly going off. Our second week, vents falling off the wall because not properly secured on the drywall. Our third week, I noticed how badly of a job they did on our oak staircase. My ticket was opened up 2 months ago now. The first attempt to fix it, the person came to our house for 4-5 hours and did a HORRIBLE job at attempting to fix them. Now, we want the stairs completely re-done to a way higher standard. I have still not gotten resolution on my issue and it's now a full 2 months since I opened the ticket. Recently, I joined a "WhatsApp" group for the community and I quickly learned I am not alone in being upset about this lack of overall buying experience. From what I have learned, I think the main issue between the entire neighborhood and Pulte is that the responses to tickets, emails, and actual ACTION is terrible. As someone who runs a company and personally receives 200+ emails a day, I find it hard to believe that someone can't even acknowledge you, get back to you, and schedule a fix for the issue within a timely manner. Maybe Pulte should HIRE MORE PEOPLE FOR CUSTOMER SERVICE. Without customer service, you dont have a company in my opinion. Overall, I am grateful for my new home however, Pulte is single handedly putting a bad taste in my mouth because it feels very "cash grab" . For the price points of these homes, quicker action for our home repairs, grading issues, lawn issues, whatever the case may be shoud be a top priority - becuase thats how customer service works! ... More

Pulte Mortgage lied about our rate, build quality is poor. Constantly need the warranty team to fix misc. issues.

We love the house the process was good

The build process was smooth and our builder Ben was awesome through the entire build process. Great and frequent communication. Much better than any new build process I’ve been through and I’ve been through 4!

We love our new home

Please thoroughly review the design diagram, specifications, and dimensions of everything in your home. It will be a large document, but it's important to take the time to go through it carefully. Here are a few issues I personally encountered that you might want to watch out for: No electrical outlet in the gathering room for a TV – this was missed in my case. Bathtub size – the standard tub provided was smaller than expected. Make sure to confirm and request a regular-sized one if needed. Kitchen sink – the installed sink was about 1 inch smaller than the one shown in the design studio. Double-check and request a correction if necessary. Water pooling on the porch – although it may pass code, standing water can freeze in winter and become a slipping hazard. Ask for this to be addressed. Energy leaks in the loft – I experienced a 17-degree temperature difference due to air leaks from the garage attic. These are hard to detect, so consider hiring an external inspector to identify and report such issues. Wavy trim and drywall – check for quality and consistency in finishes. Taking these precautions early can save you from costly fixes later. ... More

From start to finish, the entire process—from our initial purchase to the final move-in—was smooth, well-organized, and stress-free. We always felt informed and supported every step of the way, which really helped ease the typical stress that can come with buying a new home. The quality and value of our new home exceeded our expectations. The craftsmanship is evident in every detail, and the layout and finishes reflect both thoughtful design and high standards. We truly feel like we’ve made a solid investment in a home that will serve our family well for years to come. The builder’s team was outstanding. Everyone we interacted with was professional, friendly, and highly responsive. They followed through on their commitments, communicated clearly, and made sure we felt heard throughout the process. Any questions or concerns were addressed quickly and thoroughly. For potential home buyers, I would say this: you’re in excellent hands with this builder. They’re trustworthy, reliable, and genuinely care about delivering a high-quality home and a positive experience. We couldn’t be happier with our decision to work with them. ... More

this is the worst builder I ever bought from!!! The ac doesn't keep the home cool, all bedrooms and bathrooms as well as the laundry room and livingroom was 80+ degrees AT NIGHT WITH THE AC SET TO 70!!! this is worse when you factor in the outside temp at night is hovering only around 70 degrees every night!!! pulte sent some guy out who is horrible at his job and all he did was blamed us from the start and said we are lying despite me showing him the proof which includes photos and videos of temperature readings!!! the ac issue was a problem on day 1 since we moved in March 27th 2025 and is still ongoing!!! all they do is point their cheap dollar store thermometer device at the air vent and say "well i'm getting between 70-74 in various room so that's normal"!!! that logic is quite redundant because if point a thermometer at the source of cooling such as a fan than of course I'm going to get a much cooler reading but that has NOTHING TO DO WITH THE OVERALL TEMP OF THE SPACES THAT I'M MEASURING!!! that's just like me pointing a thermometer at the inside of my oven and getting a hot temp despite the food not being cooked while in that oven!!! another issue is that the cold water doesn't get cold and the hot water doesn't get hot in all areas of the house unless you run the water for about 3-5 minutes!!! I shouldn't have to run my water for several minutes just to get some cold water!!! and I also want to mention that the ac unit and handler are on the cheaper side but are charging top dollar for their homes!!! also, before closing there wasn't adequate insulation in an entire section of the house, several vents were damaged and deformed, and numerous other things that my inspector found a week before closing and the night before closing as well as on the day of closing!!! we been hear for about 2.5 months and we already hate it here and have major regrets because we paid $454,000 for for a cheap home that has been nothing but problems!!! we are very unhappy and very uncomfortable in our home!!! we bought portable ac units to somewhat keep the temperature comfortable but if we turn them off the temperature skyrockets back to over 80+ degrees which means we have to keep claim they do than they would buy back the house as I mentioned, but they won't I'them running 24/7 which increases our utility bill alot!!! my wife and I would like pulte to by back this home and give us atleast and additional $5,000 so that we can move into an apartment and pay movers!!! if pulte stand by their homes like theym sure of that!!! and since I know that they won't buy back the house, we'll have to consider selling the house in the next few months at a loss most likely!!! ... More

They don’t care about you. You’re just a number. You get more service at the DMV.

Spend all the time you need inspecting every sustem before closing.

The sales process was simple and fast, however, the credit application process was very confusing and unfriendly. We spoke with at least 5 different people and the communication did not flow properly between the people involved. They seemed to work in different companies and not in the same department.

Construction manager and sales are representative were both wonderful to work with. They were responsive, thorough, and a pleasure to work with.

My overall experience purchasing a home with Pulte was deeply disappointing. While they are incredibly efficient when it comes to collecting escrow payments, that urgency doesn’t extend to providing timely or transparent updates. We received our official closing date with less than two weeks’ notice—seemingly driven by their internal push to meet end-of-month sales numbers rather than any consideration for the buyer’s planning needs. The sales process was equally frustrating. The sales team uses scripted enthusiasm to create a sense of urgency and exclusivity, suggesting that you’re getting a remarkable deal that required “pulling strings.” In reality, the pricing and incentives turned out to be fairly standard—nothing extraordinary. When I expressed this perspective, the salesperson was visibly irritated, which was unprofessional and disappointing. As for the build quality, it leaves much to be desired. While the finishes might look nice at first glance, they mask the use of noticeably low-grade materials. It’s a “looks good from far, but far from good” kind of situation. Post-closing, the customer service has been a major letdown. The service team is slow to respond, and when they do, it’s typically to deflect responsibility rather than offer solutions. Several issues were dismissed outright or deemed outside of warranty, even though the home was brand new. Getting help from the service team feels like talking to one of their flimsy interior walls—no support, no resolution. In short, this has been an incredibly frustrating experience. While Pulte excels at collecting payments, they fall drastically short when it comes to communication, service, and build quality. I would advise prospective buyers to proceed with caution and go in with eyes wide open. ... More

The builders team did an outstanding job of keeping in touch with me. Also, there were a few open items that they were able to take care of before closing. outstanding job by all!!!

My wife and I were able to build trust with our construction manager, John, as well as our sales representative, Debbie. Their consistent and honest service kept my wife and I confident in the process, even as we encountered issues. We Love our new home and we believe that Pulte will do what's right for us if we have more issues.