Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15966 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars overall
15966 Reviews
Customer Reviews
Lee (Construction Manager
- Jonathan W.
- Verified HomeBuyer
- August 13, 2025
- Wendell, NC
Lee, the construction manager was great. He has been very responsive to our needs. However, dealing with PulteMortgage was less than ideal. I have an 850 credit score, but they were very nick picky before finally approving my eligibility for a mortgage.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear that Lee provided great service and has been responsive to your needs throughout your experience! At the same time, we’re sorry to learn that your experience with our mortgage teams was less than ideal. We appreciate your comments and will share them with our teams as we continue to look for ways to improve. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Negative experience with Pulte
- Alexander S.
- Verified HomeBuyer
- August 13, 2025
- Wesley Chapel, FL
Negative experience with Pulte and their new community Vida’s Way in FL. We were among the first to purchase a home in new community and expected the company to be especially attentive to its first customers. We truly like the community itself — it’s beautiful and has great potential — but the constant struggle to get issues fixed completely ruins the experience. We have encountered numerous problems with the house. Many took weeks to resolve, and some remain unresolved because the quality manager simply refuses to acknowledge or address them. The most telling example is the lawn. ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re glad to hear you enjoy the community and see its potential, but we’re truly sorry to learn about the challenges you’ve experienced with your home and the concerns regarding warranty follow-through. This is not the experience we strive to provide. We’d like the opportunity to review your concerns in detail and work toward a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Not good
- Ashok M.
- Verified HomeBuyer
- August 13, 2025
- Leander, TX
Not good at all
Pulte Homes responded:
Thank you for providing feedback for us. We are truly sorry to hear that you did not have a good experience with us. If there's anything we can do to help or if you'd like to provide additional feedback, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
It was so great and I was satisfied in it.
- Berhanu D.
- Verified HomeBuyer
- August 13, 2025
- Boyds, MD
I was highly fascinated to have such high standard building. I like the design of the homes built.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We are so glad to hear that you had a great experience and you are satisfied with your new home, including the home's design! Thank you again! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
HOA HORRIBLE
- Nancy T.
- Verified HomeBuyer
- August 13, 2025
- Saint Cloud, FL
This community's HOA is absolutely horrible in response time for architectural submittals. 45 days and beyond is unacceptable as most vendor quotes are good from 15 to 30 days! As a former HOA president and one who reviewed arbs in a community of 280 homes (and this is a NEW Developoment with no where near that amount yet) my turn around was 48 HOURS! Something needs to be done to get a grip on this timeframe!! UNACCEPTABLE!
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so sorry to hear that you're experiencing frustrations with your HOA, and we appreciate you bringing attention to the areas we can improve. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Great customer sevice
- Anonymous
- Verified HomeBuyer
- August 13, 2025
- Delaware, OH
Everyone we’ve dealt with has been great! Our one concern/complaint so has mainly been the proximity to the train tracks and horn that constantly is heard all hours of the night. It’s to the point that I probably would not have purchased the home if I would have known it was this loud every night. The home, the neighborhood and the Pulte employees have been great.
Pulte Homes responded:
Thank you for providing feedback for us. We’re glad to hear you’ve had a positive experience with our team, your home, and the neighborhood overall! We’re truly sorry to learn about the challenges you’ve faced with the nearby train noise, as we understand how disruptive that can be. Your comments are important, and we will be sure to share them with the appropriate teams for consideration. Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Cheap Materials, Missing Basics, and Useless Parking
- Saba R.
- Verified HomeBuyer
- August 13, 2025
- Rockville, MD
I purchased an unit from Pulte Homes and was shocked at the lack of value. The unit came with no microwave, washer, or dryer—basic appliances you’d expect to be included. The paint job was sloppy, materials look and feel like the cheapest options available, and the overall construction quality is poor. The parking garage is another major disappointment. The space is so small that even a small car can barely fit, making it essentially unusable. If I could go back, I would have researched more and inspected every detail before signing. Buyers should be aware that “brand new” doesn’t ...
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your disappointment with the appliances, finishes, parking, and overall quality of your home. This is not the experience we want for our homeowners, and we’d like the opportunity to better understand your concerns and work toward a resolution. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 3
Love it here
- Settimo C.
- Verified HomeBuyer
- August 13, 2025
- Estero, FL
For the most part it was a great experience, building here with Pulte. Everyone was great EXECPT dealing with Pulte mortgage.. They are the worst and ruined my home buying and build Looking back I would NEVER use them!!! .. Up until the day before they kept asking for the same things 3 and 4 times when they had it.. Had me running around during the whole process and again up until 2 days before the closing.. I was injured and disabled in the line of duty so it wasn't easy,( Not sayin boo-hoo for me ) I told them you have everything yet.. then threatened me a few times with.. if you don't ...
Pulte Homes responded:
Thank you for taking the time to share your feedback. While we’re glad to hear you had a great experience with our team during the build, we’re truly sorry for the frustrations you experienced with our mortgage teams and the impact it had on your home-buying process. We’d like the opportunity to learn more and help address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte
- Jorge O.
- Verified HomeBuyer
- August 13, 2025
- Magnolia, TX
Thank you pulte workers for all you help ans support.
Pulte Homes responded:
Thank you for providing feedback for us. It’s wonderful to know our team’s help and support made a difference for you! Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent! Good craftsmanship! Modern! Quality
- David P.
- Verified HomeBuyer
- August 12, 2025
- Orlando, FL
Great quality and location for the money you pay. Too bad the interest rates are so high right now.
Pulte Homes responded:
Thank you for providing feedback for us. We’re happy to hear you see great value in the quality and location! Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Raj
- Raj R.
- Verified HomeBuyer
- August 11, 2025
- Tallmadge, OH
Pulte did amazing and great job for my new build home.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're so glad to hear that you are satisfied with your experience and enjoying your new home! Wishing you many happy years in your home ahead! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not the best.
- Adam J.
- Verified HomeBuyer
- August 11, 2025
- Bonita Springs, FL
How many surveys do I need to do? I specifically went into detail about my issues with the build when I did the other survey. No response or acknowledgement from that. Now I'm supposed to tell you again?
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re sorry to hear you feel your previous survey responses were not acknowledged. That is not the experience we want our homeowners to have. We would like the opportunity to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 5
Trustworthiness 3
Responsiveness 1
I love my new Pulte home in Apex NC
- James F.
- Verified HomeBuyer
- August 10, 2025
- Apex, NC
Dan in the sales office was great. Chris the construction manager answered all of my questions. The house was completed and closed ahead of schedule. I love the new house, and I don’t even have a punch list - I can’t find a defect.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're delighted to hear that Dan and Chris provided you with helpful and responsive service! It's great to know that you are loving your new home and have no concerns! Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Richard
- Richard T.
- Verified HomeBuyer
- August 10, 2025
- Westfield, IN
It was great. This is my first home. I couldn’t ask for any better experience.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re so glad to hear you had a great experience with us, especially for your very first home! Congratulations on this milestone, we hope you enjoy it for many years to come! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Experience with builder met expectations
- Michael T.
- Verified HomeBuyer
- August 10, 2025
- Monroe, NC
We knew what we were looking for so the the contract process went well. The sales office and builder performed well. Two problems existed with the experience. 1) Financing through Pulte Mortgage was extremely frustrating. Also, the extra financing incentives offered proved more costly than beneficial. 2) An after closing upgrade we agreed to pay for, out of pocket, did not occur after many calls to the contractor and reaching out to the sales office for assistance with the outstanding matter.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. While we're glad to hear that you had a good experience with our sales office, we’re truly sorry for the frustrations you experienced with financing and the outstanding post-close upgrade. We’d like the opportunity to learn more and help work toward a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Could’ve been better
- Anonymous
- Verified HomeBuyer
- August 09, 2025
- Celina, TX
If pulte does not approve you, do not give up and find another lender who will! Most of the time pulte is not willing to go an extra step for the customer and will put you down through the home buying process. Make sure you have a strong real estate agent to guide you and fight for you. Overall experience was not great and cannot say I recommend the company but love the home!
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear you’re happy with your home, but we’re sorry to learn that your experience with financing and the home buying process didn’t meet your expectations. Please feel free to reach out to us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 2
AC issues and Other problems
- Dinorah R.
- Verified HomeBuyer
- August 09, 2025
- Las Vegas, NV
Vittorio, a month in and I have had nothing but AC issues system doesn’t work now needs to be replaced. It’s seems that nothing was tested to ensure things are working properly. A little more attention to the details would’ve be helpful.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re truly sorry to hear about the AC issues so soon after move-in, this isn’t the experience or quality check we aim to provide. We'd appreciate the opportunity to discuss your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 4
Pulte Homes at Riverlights - Proceed with Caution
- Anonymous
- Verified HomeBuyer
- August 09, 2025
- Wilmington, NC
The home is nice but the "turnkey solution" I was sold was not true. Pulte takes no responsibility for items outside of the structure such as irrigation, landscaping, sidewalks, etc. Extend your walk-thru times past the scheduled 1 hour and pay close attention as your building manager tries to speed you through the process - Pulte will not repair items if you find them after signing off on the walk-thru. The "Pulte Limited Warranty" is very limited indeed. Pulte's after sell customer experience team is more interested in putting problems back on you then partnering with you to solve them. You ...
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear you’re enjoying your home, but we’re truly sorry to learn that your experience with the turnkey solution and post-closing support has not met expectations. We understand how important it is to feel supported through the entire process, and we regret that you’ve felt otherwise. Your concerns are important and we would appreciate the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 1
review, newly build home by Pulte
- Andriy F.
- Verified HomeBuyer
- August 09, 2025
- Mentor, OH
Nicely build home in timely manner
Pulte Homes responded:
Thank you for providing feedback for us. We’re glad to hear your home was built nicely and completed on time! We hope you enjoy it for many years to come! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
New build
- Anonymous
- Verified HomeBuyer
- August 09, 2025
- Wesley Chapel, FL
The quality of the build do not match the price.
Pulte Homes responded:
Thank you for providing feedback for us. We are truly sorry to hear that you are not happy with the quality of your new home. We'd appreciate the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Great communication throughout all stages of my build and close.
- Anonymous
- Verified HomeBuyer
- August 08, 2025
- Wilmington, NC
Very happy with my home and experience.
Pulte Homes responded:
Thank you for sharing your feedback with us. We are thrilled to hear that you are happy with your home and overall experience with us! It's great to know that there was clear communication throughout your process. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great house plan
- Kenneth W.
- Verified HomeBuyer
- August 08, 2025
- Uniontown, OH
We actually ended up with a spec house from Pulte. Overall experience with sales, mortgage, and title company was very good. During a construction walk-through, there is at times some small issues that we would let the project manager know when it would be rectified. We’ve been moved in and forgotten about our old house. That’s how much we like our new home.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re so glad to hear that your sales, mortgage, and title process went smoothly, and that your project manager was able to address any issues along the way! It’s wonderful to know you’re enjoying your new home so much that your old one is out of mind. Congratulations, we wish you many happy years in your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Hallmark home. Nice home, but unfinished
- Keith N.
- Verified HomeBuyer
- August 08, 2025
- Bonita Springs, FL
Things have been ok, but since my closing my construction manager said he was going to get a few things taken care of for me, and now he has moved on to another community, and I haven't heard anything regarding the few issues that I have. It feels like it's a "not my problem anymore" situation since I'm now out of sight, and out of mind. I feel like he just told me he was going to get the things I need taken care of since he knew he'd be leaving. Other than that, things have been ok,
Pulte Homes responded:
Thank you for providing feedback and bringing this to our attention. We are truly sorry to learn about your experience with your construction manager and the lack of resolution of your concerns. We would like to address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Pleasant, professional, and responsive
- Jodie W.
- Verified HomeBuyer
- August 08, 2025
- Estero, FL
Overall, building process went smoothly as did closing. Pulte was willing to work with us to make the visits and transactions fit with our schedule with minimal delay.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear that your building and closing processes went smoothly and that our team was able to work with your schedule to keep things moving without delay! Enjoy your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Excellent experience!
- Anonymous
- Verified HomeBuyer
- August 07, 2025
- Cedar Park, TX
The support and guidance we received from the builder, sales and mortgage team was outstanding. 5 stars!
Pulte Homes responded:
Thank you for providing feedback for us. We’re so glad to hear that our construction, sales, and mortgage teams provided you with outstanding support and guidance throughout your home-buying journey. Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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