Pulte Homes Reviews

I love my new house. HOA is a little high. Water is in the streets.

The floor plan and layout function exceptionally well.

If you can't afford a custom home, then Pulte is not a bad option. The quality of the workmanship and materials is poor but no worse than other builders in the same price range (and superior to older construction). We found everyone we worked with to be generally trustworthy and responsive. Some people that we worked with were very customer-service oriented while others were not. Overall, we are happy with our home. It looks nice and is in a great location.

Overall, it’s been an ok experience. I’ve had to have a few things fixed that I don’t think should have been necessary.

Working with the project manager & sales rep. was a very good experience. They were attentive to our needs. Always patience & helpful.

Interior paint smudges almost spontaneously. We should have bought appliances on our own. Fit and finish poor quality in places. Pulte considers 7 days an appropriate response time.

Pulte made the purchase of our new house seamless, and very efficient.

Great Service since first day until closing !

I had good experience with sales agent and builder's supervisor. But the HOA company Pulte chose are the worst. Not responsive at all. It's such a shame that we paid in 2,000 initial contribution for no service.

Great home in the perfect location.

Make sure you double check change orders from sales people, that part of this whole process was the bad part. The build was excellent, though. Love our home.

Overall quality is good. Service to fix warranty claims has been fast when needed.

Pay very close attention to details when doing the final walk through of your home, making sure everything was finished correctly from the flooring all the way up to the ceiling. Make notes and make sure they follow through to correct any discrepancies.

It was good

Very happy with the style and workmanship of the home

The buying experience went very smoothly. The sales group is very organized and responsive. Only concern is there is not a clear definition of what the developer, Kitson group, planned for common areas. This part of the process should be improved upon so Pulte sales group can be clearer in addressing the buyer concerns. I believe the fault lies with the developer not the pulte sales group.

Feel there was some misinformation given from the sales office. Field team is excellent.

The building process was very smooth. Our field manager was very kind, knowledgeable and responded quickly whenever we needed to get in touch with him. We simply love our new home

My family and I are very pleased with the Pulte Experience

I would never recommend Pulte Mortgage to anyone.

All I can say is that I would never recommend Pulte to anyone ever! There is dried plaster and junk under the carpet so we step on bumps all over the floor, painting and trim work is terrible inside and out.. I can go on and on!!

Pulte is a behemoth in the home construction field, and buying from them requires knowing what you're getting. They make their homes affordable by limiting customization to a very small number of options (e.g. types of tile, optional amenities) and cranking homes out at speed. This is not inherently a bad thing, but it can be frustrating if you're not ready for it. For our needs, the options Pulte provided were great (we upgraded the base house significantly) and the layout of the home was ideal. We didn't mind the small number of design options, but do be wary if you love to decorate. The build quality was something I was prepared to compromise on, but to my surprise, it has been generally excellent. The framing was top-notch, flooring was installed flawlessly, and what issues arose (mis-placed shower head, missing lights, etc) were all addressed quickly and well. So, what's the downside? As much as we've loved our house, the sales team (hampered SIGNIFICANTLY by Pulte's in-house software) was a challenge to work with. We got to the right spot at the end, but stupid things like having both carpet AND hardwood somehow configured for one of our rooms, inability to differentiate the finish for our master bath's lighting and kitchen faucets, and other basic, basic issues made it a much more stressful process than it needed to be. We had to literally line-by-line the 5 page change orders, each time a change was made, to make sure that all the debits and credits lined up. To be clear, this was looking for errors due to system complexity - the sales team themselves were well intentioned. It's really the poor tooling they work with and the restrictions placed on them that were the main cause of issues. So, all in all, I came out of this pleasantly surprised at the quality of the home we ended up with, the attentiveness and responsiveness of the build team, and the value we got for our money. It's a terrific home, well laid out and just what we wanted. If you're looking at a Pulte home, just be aware that the low (relative) cost comes with very limited design options and a requirement that you go through the sales & configuration process with eyes like a hawk. On a final note, unlike many builders, Pulte actually hit their closing date with time to spare. Super impressed by that. Again, the assembly-line approach to home construction has its pluses and minuses. They know how to put a house together and keep their teams humming. Given our move timing needs, this was a big plus. ... More

Everyone from sales to finish was wonderful to work with we hired a phase inspector that found very little just small finish things overall a great experience

Our brand new house... where do I begin. Upon moving in our water heater did not work. It took two service trips. The people on the Pulte service line seemed uncaring and indifferent. Also our new microwave/oven combo went out the first week. It wouldn’t turn off so it was a danger to us. We had to turn off the breaker. (Which was mislabeled). So the HVAC unit was REALLY attached to the breaker labeled “OVEN”. So in our first two weeks we had no hot water, no ability to cook food and no AC for a night where it was over 80 degrees in our house. In a 300,000 house. The only saving grace to Pulte Homes was Eric Sanford. That man is a saint and a credit to your company. He was available to me whenever I called. Seriously made bad experiences manageable and he’s an amazing person. But these problems should NOT have happened and now I question every bit of the craftsmanship of our house. Not to mention our brand new tub was scratched up and our fireplace mantel has a handprint in the stain. One of the walls is also bowing and crooked by the stairs. NOT to mention it’s a month and a half in to our house and we still have a mud yard in almost June. Ugh. ... More

Nice employees but poor company & quality. Still scraping paint from tiles, lots of flaws in paint job, drawers don’t close properly, electrical issues (lights in kitchen won’t work after 3.5 weeks of use), washer not functioning properly (part of deal)...the list goes on. I made a mistake purchasing a new home from PULTE. Love the neighborhood but with I had gone with a different builder.