Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15966 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars overall
15966 Reviews
Customer Reviews
Excellent Customer Service and Communication!
- Jonathan S.
- Verified HomeBuyer
- August 06, 2025
- Lake Alfred, FL
During the entire process the Pulte Homes staff showed excellent customer service and provided excellent communication. From the sales office associate to the construction manager, I felt taken care of.
Pulte Homes responded:
Thank you for providing feedback for us. We're so glad to hear that our sales teams and your construction manager provided excellent service and communication! It's wonderful to know that you felt well supported throughout your process! Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Reunion
- Christopher G.
- Verified HomeBuyer
- August 06, 2025
- Flowery Branch, GA
Excellent experience! Builder Steve and and Sales Consultant Stewart made the experience enjoyable and smooth. Thank you!
Pulte Homes responded:
Thank you for sharing your feedback with us. We're thrilled to hear that you had an excellent experience! It's wonderful to know that Steve and Stewart made it smooth and enjoyable. Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Need to improve communication with buyer
- Linjun B.
- Verified HomeBuyer
- August 06, 2025
- Saint Augustine, FL
Keeping good communicated with buyer is important and closing process is not as clear as it is supposed. Building process is rushed. The buyer has to remind the builder several times to fix the problems and not all concerned issues are repaired timely. During mortgage application process and mortgage transfer process, buyer has to call several times, leave voicemails to find the right person and get updated information. Need improvement.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience, from feeling rushed in the process, lack of resolution of your concerns, and communication issues. We'd like the opportunity to learn more so we can address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Banner park
- Shakir Z.
- Verified HomeBuyer
- August 06, 2025
- Menifee, CA
Overall, it feels like corners were cut throughout the construction process. Attention to detail appears to have been lacking in framing, stucco, sealing, plumbing, and electrical work. I can’t even remember how many times I’ve put in for service request and I’ve only been in for two months. My Tesla battery nearly exploded. The whole neighborhood is going to have to replace their batteries because of the wiring issues.
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about the concerns you have in your home, especially the electrical work and lack of follow up on your service requests. We'd like to escalate your concerns to leadership for review, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Enjoying the New Home Experience
- John N.
- Verified HomeBuyer
- August 05, 2025
- Aurora, OH
We enjoyed the entire experience, from picking out the lot and home plan to watching it being built. The staff was very knowledgable and helpful. Our design team and construction manager were first rate. They kept us up-to-date on the progress, especially helpful since we were not local. I highly recommend the Pulte team. And now we have been just loving the New Home Experience!
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're glad to hear that you had a positive experience and have enjoyed the process since the beginning of the build! It's wonderful to know that our team kept you well-informed, especially not being local during the process. We appreciate your kind words and your recommendation! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad support
- Clayton H.
- Verified HomeBuyer
- August 05, 2025
- Midlothian, TX
Great sales and beautiful design! The fall out is the financial team, bad knowledge on loan tipes/rules and I would go 3rd party next time and pay the extra closing. House is beautiful but definitely some cut corners, dead tiles in bathroom (crazy a new house has tile that is hollow and builder says needs more for a repair! bad grout Job that needed to be fixed before mold issues. Water issues in front of my house and been getting the run around on a resolution so I called It lake Hale….. get wet every time I take the trash or recycling out. Overall Pulti needs some help to consider ...
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear you’re enjoying the design of your home and had a positive experience during the sales process. That said, we're truly sorry to learn about the challenges you've faced with your home since moving in. We'd appreciate the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Pulte has design flaws all over the house, especially with cabinet doors banging into walls, the refrigerator, other cabinets, and the front door handle bangs into and puts a hole in the wall, etc. Lots of problems with installations, plumbing, air/heat
- Anonymous
- Verified HomeBuyer
- August 04, 2025
- Avon Lake, OH
Save yourself both time, frustration and money - buy elsewhere.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the concerns you are experiencing in your new home. We'd like the opportunity to help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Sales and construction
- Emilio T.
- Verified HomeBuyer
- August 02, 2025
- Saint Cloud, FL
I had a great experience purchasing my new home. Carolina Lemos from sales was helpful, professional, and made the process easy to understand. Gustavo Oliveira, the construction manager, was excellent. He was responsive, detail oriented, and made sure everything was finished to a high standard. Their support made the whole experience smooth and enjoyable. I am very happy with my new home.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great home buying experience with us! It's great to know that Carolina and Gustavo's professionalism and attention to detail helped create a positive experience. Congratulations on your new home, we're glad you are enjoying it! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A solid build
- Diana R.
- Verified HomeBuyer
- August 01, 2025
- Myrtle Beach, SC
Building my forever home was a really important endeavor and the Pulte sales, design and construction team made it a great experience. Each member of the team was knowledgeable, attentive and responsive. The floor plan is amazing and I have the perfect lot. If I had one desire, it would be that the porch exterior would be a bit more finished with trim or brick work. That said, I really love my new home!
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that our sales, design, and construction teams helped make building your forever home a great journey! It’s wonderful to know you love your floor plan and home's lot. We appreciate your feedback about the porch exterior—it's valuable insight as we continue to improve. Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte warranty isn’t good
- Anonymous
- Verified HomeBuyer
- July 31, 2025
- Riverview, FL
After believing that the Pulte Team would fix several issues they didn’t. Ended up going through warranty and obviously their default answer is no. After paying a good buck on a house they would want to follow through on fixing even minor issues but no.
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry hear about your experience with our warranty team and your unresolved concerns. We'd like to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Disappointing experience
- Anonymous
- Verified HomeBuyer
- July 30, 2025
- Walled Lake, MI
I am extremely disappointed with Pulte’s lack of ownership and follow-through on several unresolved issues that were clearly present prior to closing. Despite repeated assurances, Pulte failed to address multiple concerns including: • Basement debris that should have been cleared before handover • Outstanding water and sewer charges that should have been settled • No gas connection at the time of closing • Other miscellaneous unfinished items that were either ignored or brushed off These are not minor oversights but fundamental responsibilities that should have been completed ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the unresolved issues and frustration you’ve faced. What you’ve described is not the standard we aim to uphold, and we understand how disappointing it is to be left managing items that should have been addressed before closing. We'd like to ensure that leadership is aware of your concerns and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
No Response or very slow response from project manager after closing
- Anonymous
- Verified HomeBuyer
- July 29, 2025
- Columbia Station, OH
I have had a bad experience with Pulte construction, not happy with construction quality and lot of open things left, their PMs don’t respond after closing is done. Support or maintenance team is not responsive.
Pulte Homes responded:
Thank you for taking the time to provide feedback. We're truly sorry to hear that you are unhappy with the quality of your new home and the lack of follow-up from our teams. We’d appreciate the opportunity to look into your concerns further, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Factual comments on my experience
- Curtis M.
- Verified HomeBuyer
- July 28, 2025
- Fishers, IN
Overall good experience with agent Jonathan and construction manager Nick. There should be a category for design of the home. Major issues with the downspouts location and not draining far enough from the house to prevent water settling under house. Buyer be aware. One downspout releases in the middle of the driveway. This horrible design and creates a dangerous ice patch in the winter and Pulte refuses to correct the issue. The other downspouts don't present the same danger but long-term concern is that a footer may settle after the 2 year warranty due to soil erosion and I'm stuck with a ...
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear Jonathan and Nick provided great support throughout your journey. However, we're truly sorry to hear about your concerns with the downspout placement and drainage design. We'd like to make leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 3
Prioritize Next Dollar Over Completing Projects
- Anonymous
- Verified HomeBuyer
- July 28, 2025
- Rogers, MN
Finished the house itself just fine but have prioritized finishing the sod for houses that don’t have anyone living in them before ours that has been done for over two months. Feels like they don’t care about you after you signed for the house even though they haven’t fulfilled the commitment.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear your home was finished properly, but we’re sorry for the frustration around the delayed sod installation. We'd like to ensure that leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 3
Very Poor experience
- Raj S.
- Verified HomeBuyer
- July 28, 2025
- Mundelein, IL
I reached out multiple times regarding various issues, but received no response or timely resolution. Additionally, the pricing is significantly higher compared to other builders in the Mundelein area. Unfortunately, despite the premium cost, the quality of work—especially in areas like flooring and plumbing—has been disappointing.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the lack of response and the concerns you've experienced with quality and value. That said, we'd like to make leadership aware of your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Not a good experience
- Anonymous
- Verified HomeBuyer
- July 28, 2025
- Montverde, FL
The quality of the workmanship and the materials used are very poor. After 3 months of owning the house, I am still waiting to fix 5 issues. They don’t care, they don’t return your calls or messages.
Pulte Homes responded:
Thank you for taking the time to share your experience. We're truly sorry to hear that you're unhappy with the quality of your new home and lack of follow-up from our teams. You deserve timely repairs and responsive support, especially so soon after moving in. That said, we'd like to escalate your concerns to leadership and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Bad experience to buy a home at Pulte
- Yaxing J.
- Verified HomeBuyer
- July 27, 2025
- Durham, NC
Overall, it is not worth to buy the home - house was not ready but pushed to close - after move in, noticed the quality of workmanship and materials are poor - found repair issues more than I expected - the warranty team responses the repair request quick but some vendors are not doing the repair good.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience has not met your expectations. While we’re glad to hear our warranty team has been responsive, we regret that some repairs haven’t met expectations. We'd like to make leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
Gabe
- Sandra J.
- Verified HomeBuyer
- July 27, 2025
- Albuquerque, NM
Great customer service, very knowledgeable
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're so glad to hear that you had a great experience and found our team to be knowledgeable and helpful. Enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Hard to know what you are paying for, questionable quality
- Anonymous
- Verified HomeBuyer
- July 27, 2025
- Brownsburg, IN
Very hard to know what you are getting for your money, little flexible in design and build. Yard quality very poor. Some subs did subpar work.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the challenges you faced with design flexibility, yard quality, and workmanship. If there’s anything we can do to help address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
I have had a wonderful experience with Pulte !
- Nancy R.
- Verified HomeBuyer
- July 26, 2025
- Plain City, OH
I have had a wonderful experience with Pulte ! From the very beginning Claire, at the model home, was a great guide through the process. The site manager, Steve, was helpful through the building stage. The attention to detail and quality is evident throughout our home. I would recommend Pulte to anyone considering a new home.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that Claire and Steve provided great support throughout your journey and that you're happy with the attention to detail and quality in your home! We truly appreciate your recommendation and are so glad you're enjoying your new Pulte home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Our Pulte home home buying experience
- Sandra M.
- Verified HomeBuyer
- July 26, 2025
- Davenport, FL
Our Pulte team was truly the best. From our construction manager Juan C to sales and financing team Joel Maria Carlos Lauren and the rest. We love you guys and will always be a part of our life story.. Pulte gave us more than we were asking … we love our new home .. thank you so much … Pauline and Sandra
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear how special your experience was and how much you love your new home! Your kind words for Juan C, Joel, Maria, Carlos, Lauren, and the rest of the team mean the world to us. We're honored to be part of your journey, welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Fantastic Experience
- Sarah K.
- Verified HomeBuyer
- July 26, 2025
- Plain City, OH
We had a great experience building with Pulte. They were incredibly flexible and worked closely with us to customize our home for full first-floor wheelchair accessibility. From wider doorways to an accessible bathroom layout, their team made sure every detail worked for our daughter’s needs. We’re so grateful and highly recommend Pulte to anyone looking for a thoughtful, accommodating builder.
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're thrilled to hear that the team was able to help customize your home to meet your family's needs! It means a lot to know that the accessibility features are making a difference for your daughter. We truly appreciate your kind words and your recommendation! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth process in both purchase and post care
- Liangen Z.
- Verified HomeBuyer
- July 25, 2025
- Las Vegas, NV
The overall experience is great. I like the layout of my model. As always Pulty maintains their high quality material and appliances!
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're so glad to hear you had a great overall experience and are enjoying your home’s layout and quality. If there's ever anything you need, don't hesitate to reach out. Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good, but not best
- Anonymous
- Verified HomeBuyer
- July 25, 2025
- Celina, TX
Quality of construction is good, but not great.. Old style of models, not contemporary. not much design upgrades/customizations available. Post handover warranty team is not much helpful. bit over priced for the product they deliver. Customer service is not great
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear you found the construction quality to be good, though we regret that the design options, post-handover support, and customer service did not meet your expectations. If there are any unaddressed concerns, please email us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 2
great fit and finish. will insulated.
- Richard Z.
- Verified HomeBuyer
- July 25, 2025
- Albuquerque, NM
Working with Frank and Lisa was a pleasure. We don't feel forgotten
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you’re happy with the fit and finish of your home and that it's well insulated! It's also wonderful to know that Frank and Lisa made the process a pleasure and that you continue to feel supported. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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