Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15680 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars overall
15680 Reviews
Customer Reviews
We felt very confident
- Michael G.
- Verified HomeBuyer
- June 03, 2025
- Albuquerque, NM
We’ve had a great deal of experience purchasing new builds and think that Pulte exceeds in many ways. Their level of customer service gave us a lot of confidence in them. Every person we dealt with, from sales to field manager, was responsive and knowledgeable. All calls were returned promptly and all questions answered. We felt part of the construction process and were kept well informed at each stage. If we had any issues or concerns, they were addressed quickly. Of all the homes we have built, all were built by tract or semi-custom companies. Pulte is far and away the best.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are so glad to hear that you had a great experience working with our team. It's wonderful to know that our team's responsiveness, communication, and customer service helped you feel confident and involved throughout the process. We appreciate your kind words, thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Top-notch experience from pre-sale thru contract thru construction thru closing thru warranty
- David R.
- Verified HomeBuyer
- June 03, 2025
- Brooksville, FL
As indicated in the title of this review. Renee was thorough, responsive, and accurate during the pre-sales and contract process. Jeff was the best construction manager I've worked with (my 3rd new construction home with 3 different builders), always open in his communications and prompt to address any issues I identified during the build process, closing was seamless, and the few post-closing issues I've identified so far have been well-handled by Elizabeth and her team. While I realize that every builder (including Pulte) has teams of varying quality, I can state without hesitation that the ...
Pulte Homes responded:
Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that Renee, Jeff, Elizabeth, and the entire team provided such a positive and seamless experience throughout your homebuilding journey. It means a great deal to know they exceeded your expectations every step of the way! Thank you again for your kind words - we're so glad to have you as part of the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mr. Not good experience
- Mohamud A.
- Verified HomeBuyer
- June 03, 2025
- Cottage Grove, MN
Rushed the customer to close before the house completed, wait the keys for couple days when signed all paperwork and payments, Moved in incomplete house inside and outside,roofing fly out couple times when heavy winds comes, lights falls down in the kichen,washing machines unsecured, leak in the kichen
Pulte Homes responded:
Thank you for taking the time to share your experience. We sincerely regret that your closing and move-in process did not go as smoothly as it should have. It’s disappointing to hear that your home was not fully complete at the time of move-in, and we understand how frustrating and concerning that must have been. We would like to learn more about this so that we can help, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Quality and workmanship not great
- Anonymous
- Verified HomeBuyer
- June 03, 2025
- Bolingbrook, IL
Response to issues is not quick and material is not a good quality. Seeing quite few issues at home
Pulte Homes responded:
Thank you for taking the time to provide your feedback. We're sorry to hear that you're disappointed with the quality of your home and the delays in resolving your concerns. We would like to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
Good Overall, but Lacking in Final Touches
- Scott M.
- Verified HomeBuyer
- June 03, 2025
- Discovery Bay, CA
I gave an overall 4-star rating and a 3-star for quality due to a few unresolved issues. During the walkthrough, the builders mentioned they would return to seal and buff the seam on the countertops in the owner's bathroom, which remains an eyesore—but that follow-up never occurred. Additionally, there are noticeable inconsistencies in the paint finish, with some door frames showing mismatched areas where gloss paint was used instead of semi-gloss, affecting the overall appearance. The buying process was great!
Pulte Homes responded:
Thank you for taking the time to share your experience. We're glad to hear the buying process was a positive one! That said, we’re sorry to hear about the unresolved items with the countertop seam and paint inconsistencies. We understand how those details can impact your overall satisfaction, and we appreciate you bringing them to our attention. We would like to ensure leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Highly Recommend Pulte!!!
- Barbara P.
- Verified HomeBuyer
- June 03, 2025
- Justin, TX
Building a home is a big deal and we couldn’t be more thrilled with our new home and how supportive the team at Pulte was during the process. From Larry at sales to Michelle in design to Clint in construction (who is a rock star) to Susan in Customer Care, they all put their clients first and strive for excellence. If something comes up, they are in your corner and make sure you are completely satisfied. Thank you to the Pulte Team!
Pulte Homes responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you are enjoying your new home and had such a positive experience throughout the process. It's wonderful to know that Larry, Michelle, Clint, and Susan made a meaningful impact along the way! We appreciate your kind words and are grateful you chose Pulte. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sung
- Sung Y.
- Verified HomeBuyer
- June 03, 2025
- Laurel, MD
Cheap materials, poor paint jobs, and the worst of all, no mail box for 21/2 months. Going to the postal office to pick up mails were frustrating and dreadful.
Pulte Homes responded:
Thank you for your feedback—we’re truly sorry to hear about your experience. We understand how frustrating it must have been to deal with quality concerns and the prolonged delay in getting a mailbox installed. We would like to make leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Worst quality of workmanship and materials
- Anonymous
- Verified HomeBuyer
- June 03, 2025
- Mundelein, IL
Less than two months since we moved in, there are numerous issues that need to be addressed. The workmanship and materials used are of poor quality. Additionally, the communication regarding the completion of exterior items is extremely poor. We had to follow up multiple times to obtain a timeline for their completion. Overall we are not happy with the purchase and value for the price paid.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about the challenges you've encountered since moving into your new home. We take concerns about quality and communication seriously, and we’d like the opportunity to address the outstanding issues you've mentioned. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
My salesperson Courtney was awesome!
- Catherine L.
- Verified HomeBuyer
- June 03, 2025
- Zionsville, IN
My experience with the whole Pulte team has been fantastic
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience with our team, especially Courtney! We appreciate your kind words. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Our building manager Jerry was always very responsive and informative
- Lerissa A.
- Verified HomeBuyer
- May 20, 2025
- Richmond Hill, GA
The sales to the build was an easy process! Everyone was very friendly and helpful. We are so far happy with the build and haven’t encountered any major issues.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that you had a smooth and enjoyable process. It's great to know that our team was friendly and helpful throughout the process! ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Fair experience with Pulte Homes
- Anonymous
- Verified HomeBuyer
- May 19, 2025
- Littleton, CO
The selling process was great, however, after closing the correspondence and pre-closing home issues are put aside at the builders convenience. I closed several months ago and there are several problems that have not been resolved. I was promised prior to closing that the issues would be corrected.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that you had a great selling process but are disappointed to hear that you are experiencing concerns after closing. We sincerely apologize that you have unaddressed concerns. We would like to learn more so we can help resolve these, we would appreciate it if you could email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Bad experience with construction managers, they are not trustworthy
- Elhoussine B.
- Verified HomeBuyer
- May 19, 2025
- Westfield, IN
I found a lot of issues after I signed up, I am paying for a new product, and I found out that the backyard door and garage door have a lot of issues, which I requested a replacement, it looks like those construction managers want to save money for their company, also they ignored me many times when I asked for any repair. I don't recommend to build with pulte homes honestly.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are sorry to hear that you are experiencing concerns within your new home. We apologize for the lack of response from our team in regard to your concerns. We would like to learn more so that we can help out. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Excellent builder's service.
- Karen E.
- Verified HomeBuyer
- May 09, 2025
- Lemont, IL
Peter was very helpful during the process. It was really comforting to receive photos of the house during construction, since we were out of town buyers. Bryan was really great during the building process, understanding our concerns and alleviating them. He was very understanding of our situation and really reduced our anxiety with being so caring.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that Peter and Bryan made your experience a positive one, especially as out of town buyers! It's great to know that their construction updates provided peace of mind and that your concerns were addressed with care. We appreciate your kind words and hope you enjoy your new home! Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall not the experience we were hoping for with Pulte
- Lynn T.
- Verified HomeBuyer
- May 09, 2025
- Elgin, IL
Very disappointing experience from start to finish for this process. We were made to feel as if we did not belong in this neighborhood from the first day we came in to view the model home. The person walking us through picking out electrical gave us bad advice which will cost us more headaches and money in the long run (an electrician or contractor should be walking people through these decisions, not someone from sales). Then we got a new sales person halfway through who never checked on us and was hard to get ahold of. Post closing we have had issues in our home that have not been addressed ...
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear that your experience did not meet your expectations, this is certainly not the experience we aim to provide. We sincerely regret that you felt unwelcome during your process, and we take your feedback seriously. We want to ensure that leadership is aware of your experience and address any of your remaining issues. Please email us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Luis T
- Luis T.
- Verified HomeBuyer
- May 09, 2025
- Davenport, FL
From the first inspection, my wife criticized the floor's finish, and the response was that it was a lack of cleanliness. We moved in, and it looked the same. My wife tried several products, but nothing worked.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about your experience, and we would like to learn more so that we can help address your concerns. Please email us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 3
Responsiveness 1
I AM SO DISAPPOINTED WITH THE DEAD TREES AND WEED-FILLED SOD YOU GAVE
- Anonymous
- Verified HomeBuyer
- May 06, 2025
- Fuquay Varina, NC
I'M EXTREMELY DISAPPOINTED WITH THE DEAD TREES AND SOD FILLED WITH WEEDS THAT YOU PROVIDED. AVOID DOING THIS TO OTHERS;
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We sincerely apologize to hear about your concerns with the trees and sod provided in your yard. We will make sure we share this feedback with leadership so they are aware. If there is any additional feedback you would like to share, please feel free to email customersupport@pultegroup.com. Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 2
Average experience nothing special in Pulte
- Pankaj V.
- Verified HomeBuyer
- May 02, 2025
- Apex, NC
Pulte is not maintaining the quality anymore. They are just in a hurry to close no matter whether the house is complete or not. Once closing is done, you have to chase the builder or raise the tickets to fix the issues.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are so disappointed to hear about your experience and lack of response for your concerns. We would like to make leadership aware of your concerns and would greatly appreciate it if you could email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
Our Builder (Bob) is the best in the business
- Justin L.
- Verified HomeBuyer
- May 02, 2025
- Hilliard, OH
Bob was fantastic throughout the build process, any issue or concern that was brought to his attention was handled appropriately and swiftly. He made the entire process smooth. We were thankful to have such a trustworthy person staying on top of our home build, including meeting deadlines that were necessary to close on time. I highly recommend Bob from Pulte Homes!
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you had a smooth and enjoyable process, thanks to Bob! It's great to know that any concerns were addressed and resolved quickly. We appreciate your kind words and your recommendation! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Plute Homes Worst New Home Builders
- Karun V.
- Verified HomeBuyer
- May 01, 2025
- Riverside, CA
The lack of quality control and the incompetence of Pulte homes contractors is beyond frustrating. Ten drywall holes were left to fix various issues ( water pipes , cabinets and more) after closing, and the response time for repairs is horrendous. Multiple follow-ups are required just to get anyone to show up. The shower floors have air pockets in them, causing them to break—this has already happened three times in last couple of months. The cabinets are poorly installed and misaligned, making the kitchen look like a disaster. The upgraded kitchen range burners are constantly malfunctioning, ...
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We sincerely regret to hear about all the concerns you are experiencing in your new home. We are disappointed to hear that the response time for your concerns has been lacking, this is not the experience we want you to have. We would like the opportunity to address your concerns and escalate them to leadership. Could you please send us an email at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again for your honest feedback. ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Nice home, good experience
- Robert M.
- Verified HomeBuyer
- May 01, 2025
- Palm Desert, CA
The build quality for a home in this category is quite high. Some of the electrical breakers were popping off without provocation. The builder was quick to respond, and replace the faulty breakers.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. While we regret to hear that you experienced some issues with the electrical breakers, we're glad to know that your concerns were quickly addressed and resolved! Please don't hesitate to reach out if we can help out in any way. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
This has been a great experience!
- Ken S.
- Verified HomeBuyer
- April 29, 2025
- North Port, FL
This home is beautiful & well-built. Pulte’s team provides the support needed & is responsive to any concerns. From the sales rep to project manager to warranty care manager, promises are kept to ensure the satisfaction of the customer to maintain the standards of quality expected. Please let me know where I can offer suggestions for any minor improvements for the future.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are so glad to hear that you are enjoying your new home. It's great to know that our team has been responsive and supportive throughout your journey. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
they didn't fulfill anything
- Edwin O.
- Verified HomeBuyer
- April 28, 2025
- Kissimmee, FL
During the final inspections of the house, be careful not to be touched by Isaac De Pulte in Tohoqua. He is an irresponsible person who promises to fix every detail in your house and does nothing. Be careful, Pulte. He should see these reviews and take action first. He is the customer.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear about your experience and the concerns you have raised during your inspections. We want to learn more about your experience so that we can help with any unaddressed concerns. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lisa (Sales Consultant) was Amazing!
- Daniel m.
- Verified HomeBuyer
- April 28, 2025
- Phoenix, AZ
If it wasn't for Lisa our Sales Consultant, we would not be in our amazing new home. Thank you Lisa for going above and beyond!
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that Lisa made a great impact on your experience. It's great to know that she went above and beyond for you during your process! Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Battle to get anything fixed
- Anonymous
- Verified HomeBuyer
- April 24, 2025
- Little Elm, TX
You need to argue any warranty items. Finding the cheapest way to fix an issue without actually fixing the issue.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are sorry to hear that you are experiencing concerns in your home and not getting your items properly fixed. We would like to learn more so that we can help resolve these concerns. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Planned and standard approach toward activities and customers
- Anonymous
- Verified HomeBuyer
- April 24, 2025
- Aurora, OH
How did you feel about the entire process, from initial purchase to final move-in? How would you describe the quality and value of your new home? Sales team was professional and post contract transitioned to Construction team. Construction team was understanding and helped understand the process in detail. Post move-in warrenty team is engaging and supportive. Customers do notice different teams during the life cycle. Would be great if a single point contact was available as this could be once a life time investment.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you had a positive experience with our sales, construction, and warranty teams throughout your process! We appreciate your insights; your comments help us continue to improve the experience for future homeowners. Enjoy your new home! Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
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