Pulte Homes Reviews

We bought the big house (4360 soft ) in isles of lake Nona( more than $1 million .but after moving in we found lot of issues regarding bathrooms They missed towel rod, shower curtain rods, tissue holder, soap holder in all the bathrooms , lock handle inside one of the bathrooms to lock it inside , master bathroom door won’t close properly

Received weekly progress report and pictures. Great relationship continued after sale with small items.

We were initially excited to build and purchase our home with Pulte, trusting that their process and brand reputation would deliver a high-quality, turnkey home. Unfortunately, our experience after closing has been deeply disappointing, and that trust has been shaken. Just three days after moving in, we experienced a major failure: water began leaking through the ceiling near the garage entry, saturating drywall, light fixtures, and floors. The cause? The washing machine discharge drain pipe had not been installed—a basic and critical oversight that was somehow missed by multiple layers of quality control, including construction, plumbing, and inspection. The emotional impact of this event was significant. My wife was devastated, and the excitement of moving into our brand-new home was completely overshadowed. While we’ve received some apologies, no one from Pulte has acknowledged her or the emotional toll of the situation directly, which feels like a fundamental miss in customer care. To Pulte’s credit, they responded promptly to initiate plumbing repairs. However, we’re still waiting on confirmation about how this damage will be warranted beyond standard coverage, despite repeated requests. In the meantime, we were left living in a house with exposed drywall, standing water in light fixtures, and concerns about mold growth—conditions that have gone unaddressed while we waited for a slow repair. This incident alone would be enough to cause concern, but the issues don’t stop there. The water heater installed is underpowered for the size of the home and doesn’t support typical household use. Within days of moving in, we found ourselves having to solicit plumbing bids to upgrade or replace it—a cost and disruption we did not expect from a new home. And now, weeks later, we are still waiting for sod installation, while newer builds in the same neighborhood have already received theirs. It adds to a growing sense that post-closing homeowners are deprioritized, and it raises serious concerns about how Pulte manages its obligations after a sale is complete. Altogether, our experience with Pulte has left us questioning the value and integrity of the process. What should have been an exciting, celebratory chapter has instead been a frustrating return to construction mode, with open questions, delayed resolutions, and a loss of confidence in the product and the process. ... More

They closed the house on time and overall, it looks good and met my expectation. Quality could be better though.

Builder was easy to work with being 800 miles away. The closing was a bit confusing because they cancelled an hour before, but rescheduled the same day later in the afternoon and was a bit rushed since it was 4:30 PM

The home itself has been decent, other than the exposed nail heads in my shingles and missing flashing. The lot is absolutely terrible. The lot floods with each rain and is a sponge for days afterwards. When landscaping we found sliding, nails, screws, and a huge amount of rocks under the sod. I expressed my lot concerns with Pulte multiple times and it was dismissed as a non issue. I will continue to collect documentation for future disputes under the “Right to Repair Act” if action isn’t taken from Pulte regarding the lot.

Working with the construction manager, Chris, was an absolute delight. he explained everything clearly , was vey helpful and generous with his time.

There are a lot of small mishaps and

Team helped us to understand the process and explained more details during walkthrough. This is gives more control on what to do and where to reach out ..

As with any new homes, there will be some minor issues, the important thing is getting to the right person to resolve them. My experiences with Jason have been awesome, he keeps me in the loop and schedules the work at my convenience and follows up with me to check my satisfaction level

Dylan and the staff at Pulte were simply amazing!!! The knowledge, professionalism, and attention to detail were second to none. Buying a Pulte home was one of the best decisions my wife and I have made in our l8ves. Our family has its forever home and we couldn't be happier!!! Id recommend Pulte to anyone looking for the best quality for their money!!!

It’s the usual. Sales department is helpful until you buy the home then no follow up. The quality sucks and the people building the home leave trash and empty beer cans at the house. Doesn’t matter who works at Pulte the people they hire to do the work have no experience and do a very poor job.

Our Sales person was awesome, she guided us perfectly through the beginning process. Our Building supervisor was also an awesome person, fun to talk to, but he didn't do what he had promised us , which left us no choice to see help from other management. The end result was good,...it just could have been a little smoother.

Hello my experience buying was pretty good, what comes after is the issue. A lot of little issues in workmanship come up after buying a new home. A few small issues present themselves and all has to go through the Pulte ticket system. They are quick to answer but it seems that almost every week I notice something new not done to its best ability. I will still recommend them as they have handle the issue I have pit in a ticket for. But the truth is that I would have love to just move in and have no worries. Sales team is great, william the project manager was awesome, our project manager now is very nice as she is on top of the problems presented. Lauren at the design center was amazing, it is just the people used in the construction side that I feel do not let them get that perfect score. It is many little details that they missed to have a perfect experience. ... More

We have had no negative experiences with the sales staff ( Brad) and Russ. We would recommend this company to others.

Felt mislead from the beginning by our sales agent. The overall quality has been disappointing and the finish work is bad. The carpet was installed too early and no care was taken by the project manager to protect all the trades from coming inside and "trashing" our upgraded carpet. Highly frustrating and disappointing! At closing, we were given a date that didn't work for us. We told them immediately, and no one responded back to us with another date. Less than 48 hours before the closing date that they suggested and we said would not work for us because of a business conference out of state, we received a text message and email from our sales agent stating that we would have to close on the original date or they would access delay fees. Highly frustrating! The entire process has not been a disappointment. ... More

Nice home.good quality,nice customer service

Need improvement on transparent communication during pricing and interest rate negotiation.

I’d buy another.. The house was already built, amazing on-site realtor (Daniel), great price, bought without physically seeing it and the build quality iss great. I’d never buy another Lennar, but I’d buy another Pulte. My father spent about 2 days installing cabinet handles, etc. and the house is great.

I interacted mostly with Nick and Morten. They were absolutely amazing. The process was smooth and if any issues popped up, they took care of it right away. Not only did they go above and beyond, they were professional and extremely friendly. I can't say enough about them and I'm and feel very blessed they were the ones supporting me through the process.

Overall, I could tell that high-quality materials were used throughout the home. I also appreciated the prompt responses to any questions or service requests. However, the quality of workmanship by some of the contractors left much to be desired, as there were several areas where the execution was lacking. During the interior design option meeting, it would have been very helpful to use a 3D visualization tool or similar software to assist with decision-making. Additionally, I felt that the explanation and time provided for selecting electrical options were not sufficient, which was a bit disappointing. ... More

Great customer service, Prompt responses from the sales team, build team and mortgage and closing team. Clarifiacation to my questions was prompt.

Check out your landscape.and irrigation very poor workmanship. Sprinklers set to run extremely long. My first water bill is over $350. The cleaning crew did a very poor job of cleaning up the place. All the floors were dirty and some of the tile still have glue on them hard to remove. Overall the potention is here for a good home, quality of workmanship need to be observed and corrected before delivery to customer, The staff is nice.

It was a very great home buying experience

Pulte and Pulte mortgage were very helpful in our entire process. We can say that your people were very professional from Dawn in sales to our final project management team. No real issues or problems were encountered!