Pulte Homes Reviews

Solar system not activated even after 3 months. When contacted pulte homes via email for help, even though we got a auto-reply we will get back to you in 48 hours(indicating email address is correct), there are no response after that. Multiple emails sent with no response from Pulte Homes.

I was very impressed with the entire home purchasing experience from start to finish. I was kept informed with the construction process weekly via phone. All concerns and/or questions were always promptly addressed. I’m very happy with the end result, house is everything I had hoped for. The few things that had to be taken care of after the move in were taken care of promptly. I have built a few homes in the past, but this was by far the best experience. I recommend Pulte builders if you want quality,responsive interaction and over all satisfactory experience.

Overall this experience was easier than the last. This build was smoother and communication was present. Project. Managers were great. Some of the workmanship had to be performed twice like driveway garage entrance and some framing. This part that can be greatly improved is the start. The sales person could of been more upfront with alot of things. Had to pry for info and options. Should not be this way.

Overall, our was good. There were issues but none that couldn't be addressed and resolved.

Everything with Sales was good. The construction phase is one where all SawGrass members (my neighbours) had issues with a Construction Manager (Dominick) who talks to customers like piece of trash. I wish i could gives Sales team (Lori) 100/10 and then the next part of construction and post closing experience is 2/10. Definitely do not recommend Pulte at SawGrass till the construction managers learn how to behave with customers. You can buy a bigger house and good construction managers at MI homes

The sales rep, mortgage process and final product all missed the mark for me. Expectations were set too high and the team failed to meet them at every step. The sales rep provided information that was misleading, the mortgage team provided quotes/offers that any other bank could easily beat (even though you are led to believe Pulte will beat any offer). And the final product is far from perfect (which for being a new construction, I expected it to be perfect). But there are knicks in the walls, the outlets are difficult to use, the screens are loose, the driveway is cracked, etc. I will not build with Pulte again. It has been a miserable experience. ... More

We have multiple issues with the house. First was the A/C which was blowing out cold air from the return. Found that the duct work was backwards. There is no water spickets on the sides or front of the house. So, how do we water the front lawn? The dishwasher does not work, my wife is very mad. there are several spots in the floor of the living room that are not level. Water accumulates in the floor by the back door because there must be a problem with the weather see around the back door to the deck must leak. My wife has been texting the builders rep many times. but he isn't responding. Oh Yea, one of the draw doors in the kitchen has fallen off. We would like someone to respond to us. ... More

High quality construction and they are very responsive to fixing any issues.

Overall build was decent but finish work and final craftsmanship was disappointing.

Our experience building a home with Pulte was, unfortunately, disappointing. We initially chose Pulte because we believed they prioritized customer satisfaction and had a strong quality assurance process. At first, things seemed promising. The initial project manager clearly explained the construction process, which gave us confidence. However, as the build progressed, he failed to meet many of our expectations and requests. Near the end of construction, a new project manager (Rafael) took over. While he made a genuine effort to address some of the outstanding issues, there was only so much he could do at that late stage. Prior to closing, we were reassured that any issues would be covered under warranty. While that may be technically true, we do not expect to rely heavily on warranty service after paying a lot for a newly constructed home. Unfortunately, several quality concerns became apparent right away. The appliances provided were low quality despite the overall cost of the home. An undersized A/C unit was installed, though it met county approval, it does not seem appropriate for the square footage. The floor tiles are fragile and chip easily, and the master bathroom shower floor was poorly installed, leading to standing water in one corner due to improper drainage. Overall, I would not choose to build with Pulte again, and I cannot recommend them to others based on our experience. ... More

Buying a home should be an exciting and rewarding experience—but building with Pulte was, without question, the worst of the four new homes we’ve purchased. From the very beginning, we were never treated as valued customers. Pulte made it clear that we were nothing more than a nuisance—something they had to deal with, not serve. Every request we made was met with indifference and a dismissive attitude. There was no accountability, no urgency, and certainly no genuine customer care. It was a constant battle to get basic answers and support—things that should be standard when you’re making one of the biggest purchases of your life. We were fully aware that Pulte consistently ranks at the bottom of the top 20 national builders. After going through this experience, we can say without hesitation that they’ve earned that reputation. The so-called “3% incentive” for using Pulte Mortgage is a flat-out lie. There is no incentive—Pulte simply charges you three points to give you the same interest rate you could get from any competitive lender. It’s deceptive, unethical, and exactly what you’d expect from a builder that puts profits over people. We toured five other builders in the Charleston area, and our only regret is that none of them were building in Sea Island Preserve. If there had been another option, we would have taken it without hesitation. To be very clear: we bought this home in spite of Pulte, not because of them. We would never recommend Pulte to anyone, and if asked, we would strongly warn others to stay away ... More

Worst experience I have ever had buying anything.

This is the worst craftsmanship I ever seen, from the walls, floors, Ctop, cabinets and much more. I closed around 5/12 and I still have issues with my cabinets not being completed. Also Workers using my electricity and water, like there’s no supervision for them so they do as pleased. I would never recommend this builder to anyone. Worst experience ever!!!

Thanks to Julie and Estevan for assisting us the process. We love our new home!

At every step, builder was responsive and amazing. Thanks, I love my new home.

Pulte was reactive rather than proactive regarding problems. Pulte contracts with Arqai for smart homes, and Arqai is not a good company. When I reached out to Pulte to address concerns, there was no respone. Crickets. I would never buy from Pulte again.

Ad for Pulte shows a person in business casual clothing taking time to sit & talk/work through the process of how things in the house work & some type of information on where things are. Sakes pitch & empty promises. Building manager even told us that he holds the paperwork "hostage" until we agree that the house is fine to get people to sign. I couldn't believe he said it out loud. Total lack of professionalism. Our adult children are out of college & working. They will be in position to buy soon enough & unfortunately we cannot endorse a Pulte purchase. Sad because we were looking forward to ... More

A lot of issues with new home, Pulte not handling warranty requests with urgency.

This is our second experience living in condo/townhouse community. Our experience with Pulte exceeded our expectations. When a few issues came up after moving in, Pulte representative were quick to respond. Vince, Adam and Matt were great!

They were my biggest cheerleaders. They were so supportive and exacting in helping me to navigate the home buying process.

Jeff, our project manager, was awesome to work with. He kept us informed on the progress. Pulte Financial Dept was an absolute disaster to work with. Requested same information multiple times and on our way to closing, after 6 months of processing, notified us we required another 4582.51 to close. After 6 months they gave us an hour to come up with additional money!!!! Absolutely horrible.

Buying a new home is one of the biggest decisions of our lives, and choosing Pulte Homes was one of the best decisions we made throughout the process. From the very beginning, the entire team was professional, knowledgeable, and genuinely supportive. The design and quality of the home exceeded our expectations. We were impressed by the wide range of customization options, and the design studio helped us create a home that truly reflects our style and needs. Every detail, from the layout to the finishes, felt thoughtfully planned and beautifully executed. The construction process was transparent, and our field manager kept us updated every step of the way. We appreciated the regular walkthroughs and the prompt attention to any questions or concerns. It gave us peace of mind knowing we were in good hands. Pulte’s customer care didn’t end at closing. The post-move-in support has been outstanding, with quick responses and helpful follow-ups to ensure everything continues to go smoothly. We’re thrilled with our new home and grateful to Pulte for making the entire journey a positive and exciting experience. If you're looking for quality craftsmanship, excellent service, and a smooth home-buying experience, we highly recommend Pulte Homes ... More

Hi, unfortunately, I’m unable to provide any positive feedback at this time. Our entire community is struggling to get answers regarding improperly installed solar systems—despite having paid substantial sums in full. These installations, mandated by Pulte, were tied to a company that has since filed for bankruptcy, leaving us with unresolved issues and no accountability. What’s equally troubling is Pulte’s lack of cooperation. Beyond the solar debacle, we’re facing significant dissatisfaction with the overall construction quality of our newly built escrow homes. If inspections and quality checks had been carried out thoroughly, we wouldn’t be raising this many service tickets for brand-new properties. Even more concerning, some issues can’t be logged as service requests, despite their potential to cause future damage. For example, we've noticed excessive nails dumped all over on rain guards—posing a clear risk of blockage and water overflow. These oversights reflect a careless disregard for critical construction standards and homeowner safety. ... More

Don’t buy. The construction and sales team are not sharing correct information and the warranty says 11 months but they deny to fix it.

Typical issues have risen since purchasing but the final walkthrough was horrible. Pulte Construction Manager was at first very responsive to things, generally; but, 3 months after purchase, Crickets/non responsive. Still finding defects! Kitchen cabinets are cheap builder grade (wish I inspected these before buying! Whomever designed this kitchen should stop drinking on the job or get more rest; home builder Pulte should be ashamed of this build! Cabinet's are some thin cheap S! L shaped with corner cabinets are hitting each other when fully opened. What an clarified poor, totally stupid desgn! Never buy Pulte again; Already planning to sell this box in one year! ... More