Pulte Homes Reviews

Overall the house is great but there are many quality issues we have discovered. To start, the vanity lights in 2 of our bathrooms have fallen out. Our living room carpet is so thin, we can feel the nail strip underneath. The kids have had multiple injuries since they don’t typically wear socks or shoes in the house. Under our basement carpet floor, we can feel Little Rocks so it doesn’t seem like the floor was cleaned prior to laying the carpet. Our door locks have to be positioned a certain way in order to lock properly. And lastly, Some of the trim does not meet the floor.

Not 100% clarity throughout but overall did not seem bad overall. Disappointed how many things were needed on the blue tape walk. Some repairs had to be done more than once. The thin layer of paint on the walls causes them to mark easily. Some finishing touch not applied. There is an essence of cheapness about the finish. Finding lots of little things post purchase that just spoiled the experience of buying a new home.

Unfortunately, I spent almost $700K and have had so many issues with my house. The build manager Brian that we had did not fix anything that we addressed before we moved in. Now we are forced to take time off work to get issues that were part of our third-party inspection fixed. When you do get warranty fixes submitted the contractors do not show up without a call and if they show up they do horrible work because there is no quality control done by Pulte. I have recently put in a warranty request that requires 17 different contractor companies to come back to my house and address issues. We have only been in the house for 3 months. I have also found that Pulte failed to install an electrical plug in my garage that was part of the blueprints and included with the build. I can only imagine what else they have forgotten to install in the house because the buyer is not allowed to have a copy of the blueprints of the house they bought. Pulte does a great job of getting people to think they build a quality house and stand behind them. This is very untrue after speaking to multiple neighbors. ... More

Some Great: Pulte Title (Rose), Pulte River Hall (Amanda), Building crew manager (thank you Jared!), PROBLEM And Major Challenge: Pulte "back office" has their own schedule and for a cash sale on a Pulte Builder Spec Home ALREADY COMPLETED MONTHS PRIOR - they tried to put us into their "box" instead of expiditing when there is NO MORTGAGE , house "blessed" by construction & head of River Hall community, nor any other possible delays tried to make us wait with the rest & tried to delay our closing. THANK GOODNESS Amanda (River Hall), Rose (Pulte Title), Jared (Bldg mgr), Kyle (on site Pulte sales rep) and all the staff in the customer service "phone bank" that helped me get WORD to the "back office" to GET IT DONE OR THE SALE WOULD BE CANCELLED. Well everyone EXCEPT the back office was great to work with, there needs to be some differentiation or at least 1 person (there are MANY) in the "back office" of Pulte that could be devoted to buyers in my circumstances (cash & home ready to move in) that the 3 week agreement for us to close SHOULD NOT HAVE BEEN THE CHALLENGE and taken so much of my time & all the extra efforts (THANK YOU TO ALL OF THEM!!!!) to get it closed. ... More

My initial buying process was great. Working with Taylor was amazing, she’s patient and extremely kind! She answered all questions and a million emails! After closing, I’ve been with my care manager Agustin, he’s just as amazing. Came out at our 30 day, and has since made himself available for any questions and/or concerns we’ve had about the home. He’s fixed/replaced anything that was broken or incorrect from the original build that was missed. Couldn’t ask for anyone better!

From start to finish, the Pulte experience has been great. We are now in our new home just over two months and any questions or concerns we have had, Pulte has been on top of it. Super happy with Pulte.

The home was a little late in getting closed. The local agents were helpful, but our relator had to intervene to get things taken care of. The home is nice, but there are a few quality items with the HVAC system and some fit & finish details as well. The superintendent was helpful to get things taken care of from the punch list. As we continue to live in the house we have found a few more items that will be on our 1 year warranty list.

Quality of home and materials was overall up to standards and workmanship was 8 out of 10. Our building manager was knowledgeable and responsive. Some original design decisions were unusual and sometimes difficult to make a change. Appliance quality was satisfactory but upgrades not available. Fair price. Home buying process and staying on schedule was very good however.

In general the home buying experience went well.

Special thanks to Rene, Jeff and Brooke. I was treated like family throughout the entire building process.

Attempts to be a high quality builder and put customer concerns first but falls flat on the execution. Their website experience is a mess with multiple redundancies, the finance side of our purchase was a disaster with poor communications that impacted our closing date, and in terms of build quality- it is slightly above average. I am still waiting for warranty claims to be addressed after 3 months. They strive for excellence and have great staff that work hard but it falls flat.

The whole process from initial purchase to close was easy to follow, came with regular updates, and we couldn’t be more pleased with the final product. Suggest some time spent during the closing walk through to have Alex show where the instruction manuals are for the water heater and go through operation of all appliances to ensure you know any peculiar features you may not be familiar with. Mary was also able extremely helpful in providing a list of key subcontractors for everything from general workmanship to pool companies.

Pulte homes did a phenomenal job. The documentation phase went fast and we received all the required assistance in a kind and timely manner, two months after moving in we’re equally satisfied with our home and feel very happy with our purchase.

Bad experience with Sale Agent. Felt I was judged from the beginning. Sales agent did not mentioned all of the possible options. She decided that I could not afford the house. Sales agent was pushy in making me choose Pulte Mortgage. She did not explained all in details. For a first time buyer, there is so many choices and decisions to make. The Sale Agent should always give complete explanation, description or options of what is part of the house. Had a different experience with the Construction Manager. He was very helpful and understanding and listened to my concerned if I had any.

The entire process was great, simple, easy and straightforward .the entire team was very helpful with the different trades telling us what the process was going forward. After closing they came by asking if there was anything that we wanted looked at ( things a little as paint or trim work). The quality of their trades is like no other, they have pride in their work

We were promised that our home would be completed between October and December 2024. Pulte was fully aware that we had to move by the end of the year—had we known this timeline wouldn’t be met, we would not have proceeded with the purchase. Despite this, we were first told the completion date would be pushed to January 2025, then later to April 2025. When we requested to cancel the contract, Pulte refused, instead offering us a different completed property in the neighborhood, which we ultimately accepted. Unfortunately, just two weeks after moving in, we experienced a major water infiltration issue. While the home is under warranty, Pulte did the absolute bare minimum in addressing the problem, wasting weeks of our time. Every step of the way, we had to argue, escalate, and even hire outside consultants to ensure the work was done properly. Their handling of the repairs was riddled with mistakes, delays, and substandard workmanship, forcing them to redo the entire grading, drainage, and landscaping. I had to demand proper equipment, safety precautions, and sealing of affected areas, all while dealing with health issues from mold exposure and excessive construction dust. Three weeks into dehumidification, the flooring is still not dry, meaning demolition and restoration cannot proceed until the underlying issue is fully mitigated. We continue to have serious concerns about mold and air quality, which remain unaddressed. We paid a premium for a brand-new home, yet we still do not have full use of it. This has been an astoundingly bad experience, marked by broken promises, inadequate repairs, and ongoing issues that should never occur in a new home. Buyers beware. ... More

The best experience I had was with the salesperson, Derek, who was amazing, and the builder manager, Dylan. I had a really great experience with both of them. They were always there for me, and Dylan was especially attentive to my needs. Overall, Pulte is a great company compared to others. I own properties from Lennar, GL homes and Neal Communities, but my best experience has been with Pulte. This is my second house with them, and I have no regrets — it’s been a truly great experience.

I must say, we have only been there 2 months, so it may be too soon to rate it. We would know more in 11 months. We had a good experience through out the build. But I am truly disappointed, rather, upset by how the final presentation was given. I had asked 2-3 times if they will clean the house before we move in and it was overwhelmingly a disappointment. Yes, the house was cleaned but not well enough. After a clean, workers would come back with dirty shoes and track the dirt through out the house. Why do they not cover the floors with either cardboard or paper? I have been told twice that the cleaning crew for the Pulte Allen Ranches community is not very good and would not recommend them to clean anyone's house. You would think that they could get better ones. This may be the 7th new build I had bought and this was close to the worse. ... More

If there was ever an issue they were on top of it and got it resolved for me

Very good was fast

Appreciate the pre-drywall, final walkthrough meetings where builder explained everything in great detail.

Overall experience was good, but felt very rushed. The process of choosing the exact house plan before knowing what additional expense the design choices would be was not optimal. After seeing what the total cost would be, we wanted to change our plan to add the loft and bedroom, but was told that would not be possible, all though the lot had not even been cleared. I was disappointed with the limited choices at the design center. I was very impressed with the model homes, only to find out most of the materials were not even available to be installed in my home. Also, some things like closet door configurations and shower door configurations were changed from what was represented on the house plans. Our construction manager did a very good job. He was easy to work with. ... More

Construction manager was incredibly involved in the construction process and always available to discuss open issues and their resolution. Couldn’t ask for a better intermediary throughout the process. Morten, on the front end, was also very responsive and professional. Great experience overall.

We love the home , we customized it to what we wanted however the designation prices were marked too high. The painting the walls easily chips. The home has a lot many issues after getting the keys, luckily . The warranty department is great in handling it and getting it done. Solar isn’t ready til 6-8 weeks after you move in, nobody informed us of that til after we closed escrow. The process to get solar going is terrible. The builder manager Dan, was nice and personable, but he over promised , and under delivered. His lack of communication made it mad experience. No flexibility in walk thru dates. People have personal lives and sadly no empathy or respect in time management by pulte team to demand dates for buyer to come to the home. No gift basket, nothing really given to us by pulte after we got the keys, shows that they only care to sell hone, but not about the person buying it. No personal touch to make that closing experience memorable. Overall, 2 star! Great home, but lack of communication, no flexibility in dates given for walk thru, and over promised but under delivered experience. ... More

Was told things would get attention to did not happen.