I purchased a quick move in in May 2025 so no real interaction with the building process except the final inspection and that piece went fine with Yohan as the Construction Manager. The sales process was stressful with deadlines that didn't seem to matter & missed communication, and the words "trust me" used. Viewing the quick move in homes was easy. I used Pulte Mortgage and Pulte title which got complicated at times due to unclear terminology and changing disclosure (loan) line items in each phase. In the end the closing went well with no surprises and quickly in just over 30 days. Looking ...

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're glad to hear that your quick move-in home was delivered as promised and that your closing experience was smooth and timely. That said, we regret that the sales and mortgage process felt stressful at times, and that communication and clarity weren’t always consistent. Your feedback is incredibly valuable, and we’ll be sharing it with our teams to help improve transparency and reduce confusion for future buyers. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 4

New house

Colleen C.
Verified HomeBuyer
July 16, 2025
Myrtle Beach, SC

We can’t say enough good and positive things about Pulte. From the office staff, our project manager and our closing was just outstanding. I would recommend Pulte Homes to all my family and friends

Pulte Homes responded:
Thank you for taking the time to share your experience. We're thrilled to hear that you had such a positive experience with our entire team! We appreciate your kind words and your recommendation! Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Mortgage is horrible to work with but Pulte the Builder was great

Gary G.
Verified HomeBuyer
July 16, 2025
Boerne, TX

Pulte Mortgage was horrible to work with, Trish was the most miserable condescending person I have ever had to deal with. The Builder side of Pulte was great and the salesman Jeff was great to work with also and the construction manager Michael was very helpful and took care of any issues we had. We will recommend Pulte as a builder but do not use their mortgage company side at all.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re glad to hear you had a positive experience with our sales and construction teams, Jeff and Michael will be happy to know they made a difference in your journey. That said, we're truly sorry to hear about your experience with Pulte Mortgage. Your concerns are important, and we’ll be sharing them with the appropriate leadership teams to ensure they are reviewed and addressed. Thank you again. ^KH

Total Score 1

Quality 4

Trustworthiness 4

Responsiveness 5

Best tract builder experience

James M.
Verified HomeBuyer
July 16, 2025
Fishers, IN

So, one thing to know is you are not buying a custom home, despite what you think is custom home pricing. This is tract building with all the limitations therein. Once you normalize on that fact, I can then assess the experience with Pulte. In my view, having bought several new homes from builders in different states, Pulte's process and standards are high in the industry. We really appreciated being able to enter the property as it was being built to see the progress, especially in finishing stages where you are measuring, bringing in contractors to do your own post-closing work, ...

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall positive experience. It's great to know you valued the transparency during construction, the flexibility to prepare for post-closing work, and the responsiveness of our team in addressing punch list items. If there's anything we can help out with, don't hesitate to reach out to us. ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Still have the same issues

Daniel G.
Verified HomeBuyer
July 16, 2025
Davenport, FL

I have called multiple times to fix the sink. Because it has a leak. They have came twice to fix it and the same leak still continues. I also called for chipped tiles, no one has called me back. Almost as if I never called. The ac has some kind of shortage in one room, where the ac doesn’t hit the same as the entire house. When I first moved no ac was hitting that room, someone came to fix it, and they got the ac to get to the room but it’s not as strong as the rest of the house. Pulte homes are not cheap homes I would expect better quality of work and better treatment.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you’ve faced. You should never have to chase down responses or feel overlooked, and we’re sorry that’s been the case. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Slate Ridge

Anonymous
Verified HomeBuyer
July 16, 2025
Lewis Center, OH

The process started off well but went downhill starting with the mortgage process. Had things missing inside. Air conditioner had issues. They seem to care a lot in the selling process, but after built and in home it is not as great.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear the process started off positively, but we're truly sorry that your experience declined during and after the mortgage phase. The issues you’ve mentioned, missing items, A/C problems, and post-close support, are disappointing and not the standard we strive to provide. We'd like to ensure that leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 2

Owenership

George J.
Verified HomeBuyer
July 16, 2025
Longs, SC

Good experience right from the beginning Megan was and it wasn’t is awesome. No problem. Also Rodney was there every step of the way. Thanks

Pulte Homes responded:
Thank you for providing feedback for us. We're thrilled to hear that you had a great experience from the start. Megan and Rodney will be so happy to know their support made a positive impact every step of the way. Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Our move to Florida from VA

Steven C.
Verified HomeBuyer
July 16, 2025
Venice, FL

Chuck and Brittney have been responsive to any concerns we had. They made the move less stressful and are always available. They explained all of the features of the new Pulte home we bought. We are very satisfied with the newly built home by Pulte and look forward to living out our retirement lives here on a full time basis in Lakespur. Thank you!

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that Chuck and Brittney helped make your move a smooth and stress-free experience. It’s wonderful to know you’re enjoying your new Pulte home! Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Found a great new home

Alma B.
Verified HomeBuyer
July 16, 2025
Liberty Hill, TX

Easy experience in buying the new home. They were very responsive to address items from home inspection and their own blue tape inspection. Home has nice finishes and just exactly what I was looking for as my next home. My pups and I are very happy in our new home.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a smooth and enjoyable experience with us! It's great to know that your concerns were addressed and resolved quickly. Wishing you many happy years ahead! ^KH

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 5

Duarte & Giraldo

Ella D.
Verified HomeBuyer
July 16, 2025
Hoschton, GA

When 2025 started we decided to buy a house in Georgia, we were out of the country when we found it online, my son came to see it and met the kindest lady and began this process, being first time buyers some things in the system were not ready or easy with our credit, but the construction company made it possible and we also have a house more beautiful than we dreamed of... thanks to Pulte Homes and their great team, it was the best thing that has happened to us since we arrived in Georgia 3 years ago, our dream came true!

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re honored to have been part of such a meaningful milestone in your journey. It’s wonderful to hear that, even from abroad, you felt supported and welcomed every step of the way! Congratulations and enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed

Michael A.
Verified HomeBuyer
July 16, 2025
Wilmington, NC

Overall the experience was not what we expected. The home took 3 months to start after we signed the contract. It turned out that Pulte didn’t even own the lot and work had to wait until they finalized the purchase of the land. In the end they delivered late by 5 weeks. So many items that we spotted on the final walkthrough should have been picked up during the build process by the construction managers.

Pulte Homes responded:
Thank you for sharing your experience with us. We're truly sorry to hear that your homebuilding journey did not meet expectations, especially with the significant delay in starting construction and the late delivery. We apologize for the items still unaddressed and would like to escalate them to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 2

Lots of promise, poor delivery

Eyitemi F.
Verified HomeBuyer
July 16, 2025
Ashburn, VA

Pulte does a rush job. Everything from the installation of the doors to the paint job to the construction of the walls was clearly done in a haphazard fashion showing a lack of care. Even the toilet they installed had a crack in the basin. Whenever an issue arises, I have to play email and telephone tag to get any kind of response. And then, there’s a lot of gaslighting about whether or not the issue I present is truly a problem. Don’t buy Pulte.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re truly sorry to hear that your home did not meet your expectations and that you've encountered frustrations both with the quality of construction and the follow-up process. We would like to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Sadly unimpressed so far - Disappointed with Pulte - thought they were better than this.

Steven B.
Verified HomeBuyer
July 16, 2025
Santa Fe, NM

The experience with Pulte has been problematic from well before we closed on our home. Communication during the completion of the build was poor and we rarely received status updates in a timely fashion. We were shocked at how unprepared the home was at the pre-closing orientation walkthrough with the construction manager. It would have taken hours to catalogue all of the obvious finish defects; some systems were inoperable; and it was obvious that no one had been actively supervising the the finish work during the last several seeks of construction. At the final closing walkthrough many ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointing and stressful this process has been for you. The concerns you’ve outlined—lack of timely communication, poor finish quality, incomplete walkthrough preparation, and ongoing delays in post-closing repairs—are absolutely not reflective of the standard we strive to uphold. We'd like to ensure leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 2

Quality 2

Trustworthiness 3

Responsiveness 3

More and more issues with house

Juan M.
Verified HomeBuyer
July 16, 2025
Brownsburg, IN

The house has more issues than what I expected, it seems like there is not much attention to the little details . The finish on the walls is bad. I have several issues that we keep finding issues that could have been avoided if there was a quality control. I been in the house for 3 month and still haven’t fix one off the main issue that was point out when we inspected it the house which it was the main so sewer line. Also landscaping is bad.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're truly sorry to hear about the ongoing issues you've encountered in your new home. From unfinished walls and unresolved sewer line concerns to landscaping issues, these are not the standards we aim to deliver. We apologize for the lack of follow-up regarding your concerns during inspections. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

Great home buying experience

Anonymous
Verified HomeBuyer
July 16, 2025
Lockbourne, OH

Pulte team made my home buying experience simple.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're overjoyed to hear that you had a seamless and positive experience throughout your home-buying process! Congratulations on your new home and enjoy! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Hard to get hold for repairs

Marian L.
Verified HomeBuyer
July 16, 2025
Las Vegas, NV

I love the home. Hard to get hold for repairs.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you are loving your new home. We're sorry to hear you've had difficulty reaching our team for repairs, and we understand how frustrating that can be. That said, we'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 2

Average

Nagaraj R.
Verified HomeBuyer
July 15, 2025
Manor, TX

Mortgage team stretched the time unnecessarily, they were keep on asking the same documents multiple times. The hand over/construction manager team doesn’t fix the items properly as they promised, the issues are still existing. The sales team Ms Sara is the best employee and she was 100% supportive. No one visited to hear back on open issues since the closing.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear about your experience with our mortgage team and to learn you are experiencing concerns within your new home. We sincerely apologize for the lack of communication regarding your concerns and would like to make leadership aware of them. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 1

Great Experience

Ian C.
Verified HomeBuyer
July 15, 2025
Bonita Springs, FL

The new home purchase was a great experience, thanks to everyone at Pulte. The entire process was seamless and positive. Communication was outstanding.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a seamless and positive experience with our team! It's great to know that their communication helped make it such a great one. Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Terrible

Rodney B.
Verified HomeBuyer
July 15, 2025
Shelbyville, KY

Builder did a terrible job then showed up at my house everyday asking me to give him a 9-10 rating. When sod was put down the crew put sod over a bunch of garbage after I told the builder to make sure the garbage was picked up. Door frames in the house are not flush, lots of pencil makes on the walls where they circled nail spots to fix but never fixed them. Found cigarette butts in the basement where workers were smoking in the home. Drywall has lines and grooves. For $400,000 this home should be perfect but it is not. I would like someone from Pulte to reach out so we can resolve these issues. ...

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and sincerely apologize. We’re especially concerned by the lack of follow-through on clearly communicated requests, substandard workmanship, and the inappropriate behavior you encountered in your home. That said, we'd like to ensure leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 1

Trustworthiness 2

Responsiveness 1

The experience with builder was good

Sharad A.
Verified HomeBuyer
July 15, 2025
Raleigh, NC

The whole home buying experience was normal(as expected). The sales and construction teams were good, however I had bad experience with the mortgage team.

Pulte Homes responded:
Thank you for providing your feedback. We’re glad to hear that your overall home-buying experience met expectations and that you had a positive experience with our sales and construction teams. However, we’re sorry to learn that your experience with our mortgage team did not reflect the same level of service. Your feedback is important to us, and we’ll be sharing it with the appropriate team to help improve future experiences. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 5

Responsiveness 4

Barbara

Barbara S.
Verified HomeBuyer
July 15, 2025
LITCHFIELD PARK, AZ

Mortgage company was a nightmare to deal with. The sales office knew nothing. The construction manager got his good review from me and then ghosted me. I have tried reaching out to the service team to get some things fixed for about six weeks now and still, nothing is fixed. I feel like the materials used to build the house for cheap. And way overpriced. Overall disappointed.

Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear about your experience with our mortgage company and the lack of communication from our teams. We sincerely apologize for the frustration this may have caused you. That said, we'd like to escalate your concerns to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 1

STAY AWAY

Juan M.
Verified HomeBuyer
July 15, 2025
Lake Zurich, IL

I would never do this again

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. If there's anything we can do to help, please don't hesitate to let us know. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Great house overall. Happy

Monique P.
Verified HomeBuyer
July 15, 2025
Queen Creek, AZ

Great house as a new build. Always some issues to resolve with a new house. Have positive vibes they will address at the one year mark without issue.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear that you are happy with the quality of your new home and enjoying it! We're confident our team will follow through and take care of those fixes. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Bad experience with pulte mortgage and final walk through before closing

Akshaya R.
Verified HomeBuyer
July 15, 2025
Bolingbrook, IL

The guy Jinathan Roman who was giving a final walk thru was extremely annoying. He was constantly talking and not allowing us to really inspect the home during the walk through. He must be doing it knowingly so that issues get overlooked. The loan process thru pulte mortgage was painful, very poor communication.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your final walkthrough and loan experience did not meet expectations. Your feedback about the walkthrough process and communication with Pulte Mortgage is very concerning, and we appreciate you bringing it to our attention. We’ll be sharing your comments with the appropriate teams to ensure improvements are made moving forward. Thank you again. ^KH

Total Score 2

Quality 4

Trustworthiness 3

Responsiveness 5

Response staff

Danial T.
Verified HomeBuyer
July 15, 2025
Georgetown, TX

Pulte team is very responsive especially Guillermo who always goes above and beyond.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We're thrilled to hear that our team has been responsive throughout your process. It's great to know that Guillermo went above and beyond in your experience! Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Display

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes

Customer Reviews

Good and bad

New house

Pulte Mortgage is horrible to work with but Pulte the Builder was great

Best tract builder experience

Still have the same issues

Slate Ridge

Owenership

Our move to Florida from VA

Found a great new home

Duarte & Giraldo

Disappointed

Lots of promise, poor delivery

Sadly unimpressed so far - Disappointed with Pulte - thought they were better than this.

More and more issues with house

Great home buying experience

Hard to get hold for repairs

Average

Great Experience

Terrible

The experience with builder was good

Barbara

STAY AWAY

Great house overall. Happy

Bad experience with pulte mortgage and final walk through before closing

Response staff

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