We closed in early April and were told we had no driveway or landscaping due to weather. Later we found out the Pulte was having contracting issues and it took 3 months to complete the work. Response to calls, texts, and emails was very poor. A week ago our neighbor's house burnt down and our house received significant damage. No one from Pulte had contacted us to see if we were OK. We love the community and have become increasingly aware that our opinion of Pulte is a common theme. Almost everyone we have met has shared similar sentiments. The good news is that it has create an odd common bond. ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about your experience, especially the lack of communication and support. The delay in your driveway and landscaping, compounded by poor follow-up, is unacceptable and we sincerely regret the frustration it caused. Your feedback highlights important areas where we must do better. Thank you again. ^KH

Total Score 2

Quality 3

Trustworthiness 1

Responsiveness 1

After purchase services are horrible

Celal S.
Verified HomeBuyer
July 15, 2025
Sunbury, OH

We experienced numerous issues, and the response time was very slow. Some of the problems remain unresolved. They provided many excuses, but honestly, most of them seemed unreasonable. You need to be assertive with your requests. I believe the main office is unaware of what is happening at the local sites, as it is a large company operating nationwide. I doubt the people at headquarters understand the situation here.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear about the slow response times, unresolved issues, and the frustration you've faced throughout this process. We'd like the opportunity to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 1

Judi

Judi R.
Verified HomeBuyer
July 15, 2025
Apache Junction, AZ

Morten was very friendly and knowledgeable. He was helpful with the whole buying process. He is still quick with responding to any questions I may have.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that Morten was knowledgeable and responsive throughout your entire home-buying process! Congratulations on your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Mi hogar

Rita R.
Verified HomeBuyer
July 15, 2025
Coachella, CA

Emocionada y agradecida con todos porq me pudieron ayudar en todo el proceso recorrido

Pulte Homes responded:
¡Gracias por compartir tus comentarios con nosotros! Nos alegra saber que nuestro equipo fue de ayuda durante todo tu proceso. ¡Disfruta tu nuevo hogar! ^KH

Total Score 5

Quality 5

Trustworthiness 4

Responsiveness 5

New home

Anonymous
Verified HomeBuyer
July 15, 2025
Osseo, MN

My family is very happy with our new home and i has been a great experience building a home with pulte.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so glad to hear that your family is happy and enjoying your new home! Congratulations and wishing you many happy years ahead! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 4

Omaira

Omaira J.
Verified HomeBuyer
July 15, 2025
Apollo Beach, FL

The whole process from beginning to end went smoothly. The builders team was great! All in all I would recommend Pulte Homes 100%!

Pulte Homes responded:
Thank you for taking the time to provide feedback. We're so glad to hear that your process from beginning to the end was smooth and enjoyable! We appreciate your kind words and your recommendation! Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Love the house

Andrea M.
Verified HomeBuyer
July 15, 2025
Monroe, NC

Prior to closing , appreciated the orientation and instruction for care of the home. Closing was excellent. Very happy with the value of the home. Very warm welcome by several Pulte representatives. Builder is awesome. Follow up customer service is poor.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you felt well-prepared after the orientation, had a smooth closing, and are happy with the value and warm welcome you received. That said, we’re sorry to hear that your follow-up customer service hasn’t met expectations. If there is anything we can do to help, don't hesitate to reach out to us by emailing us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 3

Star Rating

Anissa T.
Verified HomeBuyer
July 15, 2025
Chatsworth, CA

Beautiful homes and we are very happy but there are definitely things they don’t have as sharp as Toll Brothers.

Pulte Homes responded:
Thank you for providing feedback for us. We're thrilled to hear that you are very happy with your new home! If there's anything we can do to help your experience, please don't hesitate to let us know! Thank you again! ^KH

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 5

Seamless experience

Nicole C.
Verified HomeBuyer
July 15, 2025
Tucson, AZ

Smooth process. The team was very responsive and helped get the information I needed along the way. Any issues identified, were addressed and handled promptly. Certainly recommend this team for those looking for a builder that demonstrates quality, service, and integrity.

Pulte Homes responded:
Thank you for providing feedback for us. We're thrilled to hear that you had a smooth and seamless process with our team. It's great to know that they were responsive and handled all of your concerns. We greatly appreciate your kind words! Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Construction Process Stress Free

Todd D.
Verified HomeBuyer
July 15, 2025
Richmond Hill, GA

Our Construction Manager Jerry was wonderful. He was very attentive throughout all phases of construction. Living in another state made it difficult; however, Jerry made it stress free. The quality of the construction and building materials are a notch above the four builders that I have used to construct my homes in the past. All warranty requests have been addressed in a timely manner and effectively resolved.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that Jerry provided such attentive support throughout your homebuilding journey, especially while managing the process from out of state! It’s also wonderful to know that the quality of construction and materials exceeded your expectations, and that our warranty team has been responsive and effective. Congratulations on your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

So little attention to detail/low quality workmanship…

Ronald S.
Verified HomeBuyer
July 15, 2025
Saint Augustine, FL

I already have seven calls into our warranty folks. Seven different issues- all needles had there been more quality workmanship and attention to detail. …super frustrating.

Pulte Homes responded:
Thank you for providing feedback for us. We're truly sorry to learn that you are experiencing concerns with your new home and not getting proper follow up from our team. We'd like to make leadership aware of your experience and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 2

Trustworthiness 4

Responsiveness 4

Construction Manager

Linda H.
Verified HomeBuyer
July 15, 2025
Bonita Springs, FL

My Construction Manager, Chris, was very knowledgeable, attentive, & organized!! He was a pleasure to work with & on top of everything!!

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that you had a positive experience while working with Chris! It's great to know that he was knowledgeable, attentive, and organized throughout your process! Congratulations and welcome to the community! ^KH

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 4

Great Builder

Reginald W.
Verified HomeBuyer
July 15, 2025
Middleburg, FL

My wife and I enjoyed the Pulte experience. Our experience began with the sales agents, and included the financial specialist all the way to the construction manager. What a wonderful experience and we just love our new home.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that you are loving your new home and had such a positive experience with us. It’s wonderful to know that our team helped make your experience enjoyable. Congratulations and wishing you many happy years ahead! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

The loan process should have been better

Krishnam T.
Verified HomeBuyer
July 15, 2025
Lakeville, MN

I had very good experience with the purchase especially with Cathrine Kleve and all. The one think made me almost pull out was the loan process. This is the worst compared any other builders. The loan process should be improved a lot. They dragged to the very last minute asking for documentation and all and it doesn’t make any sense with all the documents they ask, even with people with 800 credit score.

Pulte Homes responded:
Thank you for providing feedback for us. We're glad to hear that you had a positive home-buying experience with Catherine and the rest of the team. We sincerely apologize for the frustration you experienced during the loan process, it’s clear we fell short in that area. Your feedback is appreciated and will be shared with our lending partners to help improve the experience for future buyers. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

She’s so nice and friendly

Leticia S.
Verified HomeBuyer
July 15, 2025
Perris, CA

You guys are great and friendly

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that you had a positive experience with our team! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

There few issues after closing and not much response

Anonymous
Verified HomeBuyer
July 15, 2025
CUMMING, GA

I had few issues and builder is not getting fixed and I was following , they responded and but not provided any solutions, I just completed 2months in this new home.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're sorry to hear that you are experiencing concerns with your new home and a lack of response from our teams. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 2

Good sales folks | good house | but poor workmanship

Sourabh B.
Verified HomeBuyer
July 10, 2025
Boyds, MD

I moved into my Pulte home about two months ago. Overall, the experience has been okay, but there have been several issues that I believe are worth mentioning: 1. Leaking shower – It took nearly two months to get this addressed, though it was eventually fixed. 2. Material quality – Some of the finishes feel quite cheap. For instance, the shower rods and towel bars keep coming loose. They’ve been fixed, but the poor installation quality makes this a recurring problem. 3. AC and hot water – Neither were working initially, but they were repaired fairly quickly. 4. Creaking stairs – The ...

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're glad to hear that you’re enjoying the community and that our service team has been responsive in addressing your concerns. That said, we truly regret the number of issues you’ve faced so early on and understand how disappointing it must feel when the build quality doesn’t align with your expectations. Please don't hesitate to reach out to as at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information if we can support you in anyway. ^KH ...

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 3

Bad Quality

Anonymous
Verified HomeBuyer
June 29, 2025
Fairfax, VA

Build quality is really bad. Customer Care personnel is not effective in terms of responding.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We sincerely regret to hear that you are unhappy with the quality of your new home. We apologize for the lack of communication from our customer care team and would like to escalate your concerns to leadership. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Quality home right we’re we needed one

Mark C.
Verified HomeBuyer
June 24, 2025
Libertyville, IL

We had a time crunch to make selections for the construction crews. The staff were helpful in making sure we could get in, which was a trick from 1,000 miles away. They kept us informed as the build progressed and had a video walkthrough since we were so far away. A couple electrical items were cleared up quickly after closing and we are happy with our selections.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re delighted to hear that our team was able to support you throughout the process. It’s great to know that the video walk-through and ongoing communication helped make things smoother for you, and that any post-closing concerns were addressed quickly! Thank you again. ^KH

Total Score 5

Quality 3

Trustworthiness 5

Responsiveness 5

Great home….poor follow up.

John C.
Verified HomeBuyer
June 16, 2025
Las Vegas, NV

This home was a great build and 98% done correctly. I would recommend Pulte to others. Compared to other home builders, this was a better experience. My only issues have been with the follow up after I moved in. Then things slowed down, didn’t get things fixed. Never provided promised items. Like missing shelve hangers. My first 30 days turned into passing items along and now having to fill out requests for service to get things serviced that were already promised to be fixed. So poor job on the delivery and follow up.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re so glad to hear that you’re happy with the quality of your home and that the overall build process met your expectations. That said, we sincerely apologize for the delays and frustration you've encountered with post-closing follow-up. We understand how disappointing it is to have promised items go unfulfilled and to face additional steps just to get previously discussed issues resolved. We would like to make leadership aware of your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 5

Quality 5

Trustworthiness 4

Responsiveness 1

Hawks Grove

Brian H.
Verified HomeBuyer
June 13, 2025
Riverview, FL

Starting with the sales team, then the construction team, closing team, and warranty team team, it has been a very simple and well-run process

Pulte Homes responded:
Thank you for taking the time to share your experience. We're thrilled to hear that you have had a positive experience with our sales, construction, closing, and warranty teams! It's great to know that your process was smooth and enjoyable! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Rough

Anna K.
Verified HomeBuyer
June 13, 2025
Fairview, TN

Purchase - I felt pressure - I was told there weren’t many units like what I wanted But when I moved in and even until today it’s clear there are plenty! I was mislead about ability to use the yard (there is none) it’s nothing but a hill. The house itself is full of mysterious things! So far I’ve had issues with hot water, WiFi that required drilling, my AC has been repaired, The Carpets (vendor never called to schedule repairs) the Gutters that are affixed in the wrong direction (it’s been 5 days still waiting on vendor to call to schedule repairs) the concrete pour in the garage and ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We truly regret to hear that your home and overall experience have not lived up to your expectations, especially given your positive history with Pulte in Florida. We sincerely apologize for the concerns you've raised, from issues with your yard, home finishes, and system malfunctions to the quality of craftsmanship and follow-up service delays. We would like to escalate your concerns to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 1

Quality is Not up to the mark.

Shiva M.
Verified HomeBuyer
June 12, 2025
Charlotte, NC

Build quality is not what I expected. There few things that I can not mention here.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are sorry to hear that the quality of your home is not up to your expectations. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 2

Sr. Construction Manager

Anonymous
Verified HomeBuyer
June 12, 2025
Hilliard, OH

more focus in the finish will be much better such Paint for example. the exterior work need more planning and organizations.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We understand how important attention to detail is and we’re sorry to hear that these areas didn’t fully meet your expectations. Your comments are valuable and will be shared with our construction and quality teams to help us improve planning, execution, and finish work for future homes. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 4

Danielle, our Sales Representative, was Five Stars!

Elaine P.
Verified HomeBuyer
June 12, 2025
Calabash, NC

We had a very positive experience with our Sales Representative, Danielle, but the Construction Manager was a poor communicator, and subsequently, as we have discovered later, and poor manager. (He is no longer employed at Pulte) We purchased a quick move in that was at the interior trim stage, and we were out of town buyers, and thus could not keep tabs on construction process. We have had difficulty with followup on service requests, using their required, touted, on-line problem reporting process. Pulte has a wonderful process, on paper, but the actual execution and chain of responsibility is sorely lacking. ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re very glad to hear that Danielle provided you with a positive and supportive homebuying experience. That said, we sincerely regret that your interactions during the construction phase and post-closing service follow-up have not met the high standards we strive for. We would like to escalate your concerns to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 2

Display

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes

Customer Reviews

Post closing support non-existent

After purchase services are horrible

Judi

Mi hogar

New home

Omaira

Love the house

Star Rating

Seamless experience

Construction Process Stress Free

So little attention to detail/low quality workmanship…

Construction Manager

Great Builder

The loan process should have been better

She’s so nice and friendly

There few issues after closing and not much response

Good sales folks | good house | but poor workmanship

Bad Quality

Quality home right we’re we needed one

Great home….poor follow up.

Hawks Grove

Rough

Quality is Not up to the mark.

Sr. Construction Manager

Danielle, our Sales Representative, was Five Stars!

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