Pulte Homes Reviews

We love our new home

Please thoroughly review the design diagram, specifications, and dimensions of everything in your home. It will be a large document, but it's important to take the time to go through it carefully. Here are a few issues I personally encountered that you might want to watch out for: No electrical outlet in the gathering room for a TV – this was missed in my case. Bathtub size – the standard tub provided was smaller than expected. Make sure to confirm and request a regular-sized one if needed. Kitchen sink – the installed sink was about 1 inch smaller than the one shown in the design studio. Double-check and request a correction if necessary. Water pooling on the porch – although it may pass code, standing water can freeze in winter and become a slipping hazard. Ask for this to be addressed. Energy leaks in the loft – I experienced a 17-degree temperature difference due to air leaks from the garage attic. These are hard to detect, so consider hiring an external inspector to identify and report such issues. Wavy trim and drywall – check for quality and consistency in finishes. Taking these precautions early can save you from costly fixes later. ... More

From start to finish, the entire process—from our initial purchase to the final move-in—was smooth, well-organized, and stress-free. We always felt informed and supported every step of the way, which really helped ease the typical stress that can come with buying a new home. The quality and value of our new home exceeded our expectations. The craftsmanship is evident in every detail, and the layout and finishes reflect both thoughtful design and high standards. We truly feel like we’ve made a solid investment in a home that will serve our family well for years to come. The builder’s team was outstanding. Everyone we interacted with was professional, friendly, and highly responsive. They followed through on their commitments, communicated clearly, and made sure we felt heard throughout the process. Any questions or concerns were addressed quickly and thoroughly. For potential home buyers, I would say this: you’re in excellent hands with this builder. They’re trustworthy, reliable, and genuinely care about delivering a high-quality home and a positive experience. We couldn’t be happier with our decision to work with them. ... More

this is the worst builder I ever bought from!!! The ac doesn't keep the home cool, all bedrooms and bathrooms as well as the laundry room and livingroom was 80+ degrees AT NIGHT WITH THE AC SET TO 70!!! this is worse when you factor in the outside temp at night is hovering only around 70 degrees every night!!! pulte sent some guy out who is horrible at his job and all he did was blamed us from the start and said we are lying despite me showing him the proof which includes photos and videos of temperature readings!!! the ac issue was a problem on day 1 since we moved in March 27th 2025 and is still ongoing!!! all they do is point their cheap dollar store thermometer device at the air vent and say "well i'm getting between 70-74 in various room so that's normal"!!! that logic is quite redundant because if point a thermometer at the source of cooling such as a fan than of course I'm going to get a much cooler reading but that has NOTHING TO DO WITH THE OVERALL TEMP OF THE SPACES THAT I'M MEASURING!!! that's just like me pointing a thermometer at the inside of my oven and getting a hot temp despite the food not being cooked while in that oven!!! another issue is that the cold water doesn't get cold and the hot water doesn't get hot in all areas of the house unless you run the water for about 3-5 minutes!!! I shouldn't have to run my water for several minutes just to get some cold water!!! and I also want to mention that the ac unit and handler are on the cheaper side but are charging top dollar for their homes!!! also, before closing there wasn't adequate insulation in an entire section of the house, several vents were damaged and deformed, and numerous other things that my inspector found a week before closing and the night before closing as well as on the day of closing!!! we been hear for about 2.5 months and we already hate it here and have major regrets because we paid $454,000 for for a cheap home that has been nothing but problems!!! we are very unhappy and very uncomfortable in our home!!! we bought portable ac units to somewhat keep the temperature comfortable but if we turn them off the temperature skyrockets back to over 80+ degrees which means we have to keep claim they do than they would buy back the house as I mentioned, but they won't I'them running 24/7 which increases our utility bill alot!!! my wife and I would like pulte to by back this home and give us atleast and additional $5,000 so that we can move into an apartment and pay movers!!! if pulte stand by their homes like theym sure of that!!! and since I know that they won't buy back the house, we'll have to consider selling the house in the next few months at a loss most likely!!! ... More

They don’t care about you. You’re just a number. You get more service at the DMV.

Spend all the time you need inspecting every sustem before closing.

The sales process was simple and fast, however, the credit application process was very confusing and unfriendly. We spoke with at least 5 different people and the communication did not flow properly between the people involved. They seemed to work in different companies and not in the same department.

Construction manager and sales are representative were both wonderful to work with. They were responsive, thorough, and a pleasure to work with.

My overall experience purchasing a home with Pulte was deeply disappointing. While they are incredibly efficient when it comes to collecting escrow payments, that urgency doesn’t extend to providing timely or transparent updates. We received our official closing date with less than two weeks’ notice—seemingly driven by their internal push to meet end-of-month sales numbers rather than any consideration for the buyer’s planning needs. The sales process was equally frustrating. The sales team uses scripted enthusiasm to create a sense of urgency and exclusivity, suggesting that you’re getting a remarkable deal that required “pulling strings.” In reality, the pricing and incentives turned out to be fairly standard—nothing extraordinary. When I expressed this perspective, the salesperson was visibly irritated, which was unprofessional and disappointing. As for the build quality, it leaves much to be desired. While the finishes might look nice at first glance, they mask the use of noticeably low-grade materials. It’s a “looks good from far, but far from good” kind of situation. Post-closing, the customer service has been a major letdown. The service team is slow to respond, and when they do, it’s typically to deflect responsibility rather than offer solutions. Several issues were dismissed outright or deemed outside of warranty, even though the home was brand new. Getting help from the service team feels like talking to one of their flimsy interior walls—no support, no resolution. In short, this has been an incredibly frustrating experience. While Pulte excels at collecting payments, they fall drastically short when it comes to communication, service, and build quality. I would advise prospective buyers to proceed with caution and go in with eyes wide open. ... More

The builders team did an outstanding job of keeping in touch with me. Also, there were a few open items that they were able to take care of before closing. outstanding job by all!!!

My wife and I were able to build trust with our construction manager, John, as well as our sales representative, Debbie. Their consistent and honest service kept my wife and I confident in the process, even as we encountered issues. We Love our new home and we believe that Pulte will do what's right for us if we have more issues.

Do not agree to sign without repairing, even if small fix. After signing , only way to fix them is with warranty service.

Build quality is not a 5 rated. it just average. all house have same issues, even till the issues not fixed at closing day itself. Grass is also not good quality. lot of other issues with homes.

Very friendly people, always willing to help, all explanations were clear and transparent. Yuli was extremely helpful and patient with us; he's very kind and helpful. We're very happy we chose PULTE.

What Pulte shows in their design center and what they deliver was completely different especially for flooring. The floor tile selected at design center was smooth and what they delivered has rough grooves on every tile and they even don't want to correct the isssue. Its forBronk farm lot263 even the A/C unit makes lot of noise and they aren't accepting its an issue to correct it

My garage floor, as I've learned, was poured quickly and worked just as quickly as it was drying too fast. The office staff that came out clearly had no idea about concrete other than what they learned in training class, but assured me it was normal for it to look as strange as it does. There are chips and small holes in it as well, but nobody followed up after they came out to placate me in person. Every thing that needs attention is at their discretion under the "Built to Last" slogan, meaning they'll decide what is or isn't under warranty at their discretion. When someone does come out, it's as if someone is doing us a favor. We've lived in the home for less than 90 days. ... More

If I could give 0 stars I would. They have been dishonest and difficult throughout the entire process. We’ve had several issues arising from overall poor workmanship and negligence on part of their subcontractors which they refuse to take responsibility for. They nickel and dimed us for several upgrades, but bait and switched us and subbed out for things that were cheaper than what we had paid for. They have been dishonest and the quality of their homes cannot be justified by their price. I would not recommend at all.

Everything went perfect. Joe (our super) did an amazing job keeping us informed and handling any and all problems.

We did everything remotely. From the design choices to the final walk through. We didn't see the house until after close. We are very disappointed with the placement of internet/cable connection and the electrical outlet placement in both the living room and bedroom. The internet/cable connection and the electrical isn't next to each other in either room. Very very disappointed. I believe the project manager should have noticed that and had it corrected

My experience with pulte homes was the most seamless process I’ve ever experienced From beginning to end from Rachael who helped me facilitate bank transfers to Michael who walked me through the various systems in the house great team

We were blessed with a great team from Pulte. Starting from 1) the sales office, super helpful and down-to-earth Jennifer, to 2) the construction manager, Garrett, and his team of builders who put together a well-built house with minimal adjustments and finally to 3) the follow up agent after closing, Samuel, who is attentive with any needs and warrantees. Overall, this was a pleasant experience, just anxious about dealing with the HOA, our first time in Florida.

I’m an unhappy with my house

The best part of buying our home with Pulte was our construction manager Chris. He attended to every detail and always answered every question or issue that we had with our new home. He was always very prompt and thorough with responses. He is awesome!!!

Home took longer than expected

Excelent experience! Excellent attend.