Pretty smooth process for buying. We bought another persons house who backed out so I can’t speak to the materials selection process. We had to move our closing date back a day because final inspections weren’t done, which was stressful coordinating a cross country move. Then we had a plumbing issue on night one with water coming out of a ceiling vent but they were there the next day to help fix it. We’ve been in the house just over two months and have noticed some issues with quality.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that you had a smooth buying process. That said, we’re sorry for the delay in your closing date and understand how stressful that must have been—especially when coordinating a cross-country move. We are disappointed to hear that you experienced concerns with your plumbing, we are glad to hear that our team responded quickly and resolved the issue. We would like to make leadership aware of your experience and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Poor communication

John B.
Verified HomeBuyer
June 04, 2025
New Albany, OH

Finish work that was promised prior to closing was not done. We have been in the home 2 months and there has been little or no communication regarding completion of the drive (now done), irrigation system, sod. Gutter system was completed yesterday with no notice to us which may complicate installation of our planned concrete patio. Yard was rough graded several weeks ago and both neighbors sod and irrigation systems were disturbed at great inconvenience to them. Experiencing problems with water intrusion into porch area. Inspection completed and it determined there is a row of missing ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear that your post-closing process has not met expectations, especially given this is your second Pulte home. We understand how frustrating it is to deal with delays, lack of communication, and disruptions to your plans. Your concerns regarding the roofing, patio preparation, and unfinished landscaping are important and we want to ensure leadership is aware of them. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 2

Responsiveness 2

They will not accept responsibility for items needing attention after closing.

JoAnne M.
Verified HomeBuyer
June 04, 2025
Bradenton, FL

They are terrible about taking responsibility after closing.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your concerns after closing have not been addressed. We would like to make leadership aware of your experience and help with these concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 3

Trustworthiness 2

Responsiveness 1

Well done

Bradley R.
Verified HomeBuyer
June 04, 2025
Estero, FL

Well oiled machine. Everything went very smooth. I was surprised by how well organized the company home buying process is. Full Marks

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you had a smooth and enjoyable experience working with us! Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Pulte homes

Chad M.
Verified HomeBuyer
June 04, 2025
Columbia Station, OH

Overall decent house, they cut corners where they can. Trades need to be watched lights not centered, toilet not centered. Tough to get them to respond to issues.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear you’re generally satisfied with your home, but we also understand your concerns about workmanship and responsiveness. We would like to escalate your concerns to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 2

Trustworthiness 3

Responsiveness 2

New home build

Sarah R.
Verified HomeBuyer
June 04, 2025
Charlotte, NC

My home buying experience with Pulte was great. Travis from the sales team was very helpful in the early stages and our project manager, Andrew, was amazing as we moved through the building process. Overall I had a great experience.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re so glad to hear that Travis and Andrew helped make your homebuying journey a great one. We appreciate your kind words and are thrilled you’re enjoying your new home! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Sales team were great as well as construction manager.

Richard G.
Verified HomeBuyer
June 04, 2025
Painesville, OH

Overall I would rate Pulte a 4 ob scale of 5, due to lack of flexibility in some changes/additions. Quality was as expected and follow up has been good. Some minor is Pulte should have alerted the new owners, like no mail delivery after 60 days and “smart Home” with coordination between Guardian and Spectrum would have been appreciated. Communication on details.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that your new home has met your expectations and follow-up from our team has been prompt. That said, we're disappointed to hear that our communication about the details has fell short. Your feedback is truly appreciated and will help us continue to improve the experience for our homeowners. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 4

Ray was a 10 to us. He is caring and he really wants to know how we feel and what can be done better. And even after the house was done he still cares about us. You can talk to him, I'm glad he was the builder who worked on our house. He is a 10

Sandra M.
Verified HomeBuyer
June 04, 2025
Columbia Station, OH

Diane was our sales representative, and from the start, she helped us envision what we wanted in our house. She wasn't pushy, she was very nice. So, between Diane and Ray, we have a lovely home. Don't be afraid to ask questions if they don't know the answer, they will find out from someone.

Pulte Homes responded:
Thank you for taking the time to share your experience. We are thrilled to hear that Ray and Diane made such a meaningful impact during your process! It's great to know that they were helpful and supportive along the way. We appreciate your kind words, enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great experience from first visit to sales office to post ownership

Bruce S.
Verified HomeBuyer
June 04, 2025
Ann Arbor, MI

Very good team that support the home buying experience from the first visit to the sales office to warranty repairs post closing. The processes and systems used to manage their home building experience are attuned to customer in all aspects. Open, honest, friendly and efficient team. Well done Pulte!

Pulte Homes responded:
Thank you for your kind words! We're thrilled to hear that your experience from start to finish was a great one! It's wonderful to know that our team’s openness, honesty, and efficiency made a meaningful difference throughout your journey. We truly appreciate your feedback, thank you again for choosing Pulte Homes! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Mixed Feelings

Joseph R.
Verified HomeBuyer
June 04, 2025
Estero, FL

We just built a home through Pulte in Estero Florida. We went with Pulte because it was either them or Lenar in our HOA. I think the process went very well but certain things that we have experienced recently are the reasons for the mixed review. So let me start here: Positives- Our PM that over saw the build was fantastic. Very knowledgeable and very helpful. Our sales rep, was fantastic. Always giving us updates and keeping us in the loop as we didn’t Lu e in the area during the build. Negatives: Closing Manager. Walked in within about 4 minutes of arriving for our appointment. Our ...

Pulte Homes responded:
Thank you for taking the time to provide us with your feedback. We’re truly glad to hear that your project manager and sales representative provided a positive experience and kept you informed throughout the build. That said, we sincerely regret that your closing and post-move-in experiences did not reflect the same level of professionalism and care. We want to ensure that leadership is aware of your concerns, we would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 1

We’re settled in our lovely Pulte home!

Roberta P.
Verified HomeBuyer
June 03, 2025
Lemont, IL

All of the Pulte representatives we’ve encountered, from Peter to David to Bryan to Mike, have been courteous, informative and responsive. Our list of issues at closing were a handful and all minor. Things were realized after closing, also minor, were handled in a timely manor. We are extremely satisfied.

Pulte Homes responded:
Thank you for your kind words! We’re thrilled to hear that Peter, David, Bryan, and Mike provided such a positive and responsive experience throughout your journey. It’s great to know that any issues, both before and after closing, were resolved quickly and to your satisfaction! We truly appreciate your feedback and are so glad you're enjoying your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Cabinets disappointed

Terra A.
Verified HomeBuyer
June 03, 2025
Surprise, AZ

Not happy with my cabinets only one person installed them. They have a lot of nicks and scuff in them. During walk-through appointed them out, but they’re still there

Pulte Homes responded:
Thank you for sharing your feedback with us. We’re very sorry to hear about the condition of your cabinets and that the issues you pointed out during the walk-through have not yet been resolved. This isn’t the level of quality or follow-up we aim to provide, and we understand how frustrating that must be. That said, we would like to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 5

Quality 1

Trustworthiness 4

Responsiveness 5

Amazing experience

melissa h.
Verified HomeBuyer
June 03, 2025
Ladera Ranch, CA

As a first-time homebuyer, I had an amazing experience with Pulte Homes. The entire process was smooth, easy, and stress-free from start to finish. The team was professional, helpful, and always available to answer my questions. I’m so happy with the quality of my new home and highly recommend Pulte to anyone looking for a reliable builder and a great homebuying experience!

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a smooth and enjoyable experience with us, especially as a first-time homebuyer! It's great to know that our team was responsive, professional, and helpful along the way. We appreciate your kind words and your recommendation. Thank you again and welcome home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

We felt very confident

Michael G.
Verified HomeBuyer
June 03, 2025
Albuquerque, NM

We’ve had a great deal of experience purchasing new builds and think that Pulte exceeds in many ways. Their level of customer service gave us a lot of confidence in them. Every person we dealt with, from sales to field manager, was responsive and knowledgeable. All calls were returned promptly and all questions answered. We felt part of the construction process and were kept well informed at each stage. If we had any issues or concerns, they were addressed quickly. Of all the homes we have built, all were built by tract or semi-custom companies. Pulte is far and away the best.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are so glad to hear that you had a great experience working with our team. It's wonderful to know that our team's responsiveness, communication, and customer service helped you feel confident and involved throughout the process. We appreciate your kind words, thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Top-notch experience from pre-sale thru contract thru construction thru closing thru warranty

David R.
Verified HomeBuyer
June 03, 2025
Brooksville, FL

As indicated in the title of this review. Renee was thorough, responsive, and accurate during the pre-sales and contract process. Jeff was the best construction manager I've worked with (my 3rd new construction home with 3 different builders), always open in his communications and prompt to address any issues I identified during the build process, closing was seamless, and the few post-closing issues I've identified so far have been well-handled by Elizabeth and her team. While I realize that every builder (including Pulte) has teams of varying quality, I can state without hesitation that the ...

Pulte Homes responded:
Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that Renee, Jeff, Elizabeth, and the entire team provided such a positive and seamless experience throughout your homebuilding journey. It means a great deal to know they exceeded your expectations every step of the way! Thank you again for your kind words - we're so glad to have you as part of the community! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Mr. Not good experience

Mohamud A.
Verified HomeBuyer
June 03, 2025
Cottage Grove, MN

Rushed the customer to close before the house completed, wait the keys for couple days when signed all paperwork and payments, Moved in incomplete house inside and outside,roofing fly out couple times when heavy winds comes, lights falls down in the kichen,washing machines unsecured, leak in the kichen

Pulte Homes responded:
Thank you for taking the time to share your experience. We sincerely regret that your closing and move-in process did not go as smoothly as it should have. It’s disappointing to hear that your home was not fully complete at the time of move-in, and we understand how frustrating and concerning that must have been. We would like to learn more about this so that we can help, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Quality and workmanship not great

Anonymous
Verified HomeBuyer
June 03, 2025
Bolingbrook, IL

Response to issues is not quick and material is not a good quality. Seeing quite few issues at home

Pulte Homes responded:
Thank you for taking the time to provide your feedback. We're sorry to hear that you're disappointed with the quality of your home and the delays in resolving your concerns. We would like to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 2

Good Overall, but Lacking in Final Touches

Scott M.
Verified HomeBuyer
June 03, 2025
Discovery Bay, CA

I gave an overall 4-star rating and a 3-star for quality due to a few unresolved issues. During the walkthrough, the builders mentioned they would return to seal and buff the seam on the countertops in the owner's bathroom, which remains an eyesore—but that follow-up never occurred. Additionally, there are noticeable inconsistencies in the paint finish, with some door frames showing mismatched areas where gloss paint was used instead of semi-gloss, affecting the overall appearance. The buying process was great!

Pulte Homes responded:
Thank you for taking the time to share your experience. We're glad to hear the buying process was a positive one! That said, we’re sorry to hear about the unresolved items with the countertop seam and paint inconsistencies. We understand how those details can impact your overall satisfaction, and we appreciate you bringing them to our attention. We would like to ensure leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 4

Highly Recommend Pulte!!!

Barbara P.
Verified HomeBuyer
June 03, 2025
Justin, TX

Building a home is a big deal and we couldn’t be more thrilled with our new home and how supportive the team at Pulte was during the process. From Larry at sales to Michelle in design to Clint in construction (who is a rock star) to Susan in Customer Care, they all put their clients first and strive for excellence. If something comes up, they are in your corner and make sure you are completely satisfied. Thank you to the Pulte Team!

Pulte Homes responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you are enjoying your new home and had such a positive experience throughout the process. It's wonderful to know that Larry, Michelle, Clint, and Susan made a meaningful impact along the way! We appreciate your kind words and are grateful you chose Pulte. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Sung

Sung Y.
Verified HomeBuyer
June 03, 2025
Laurel, MD

Cheap materials, poor paint jobs, and the worst of all, no mail box for 21/2 months. Going to the postal office to pick up mails were frustrating and dreadful.

Pulte Homes responded:
Thank you for your feedback—we’re truly sorry to hear about your experience. We understand how frustrating it must have been to deal with quality concerns and the prolonged delay in getting a mailbox installed. We would like to make leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 1

Trustworthiness 1

Responsiveness 1

Worst quality of workmanship and materials

Anonymous
Verified HomeBuyer
June 03, 2025
Mundelein, IL

Less than two months since we moved in, there are numerous issues that need to be addressed. The workmanship and materials used are of poor quality. Additionally, the communication regarding the completion of exterior items is extremely poor. We had to follow up multiple times to obtain a timeline for their completion. Overall we are not happy with the purchase and value for the price paid.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about the challenges you've encountered since moving into your new home. We take concerns about quality and communication seriously, and we’d like the opportunity to address the outstanding issues you've mentioned. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 3

My salesperson Courtney was awesome!

Catherine L.
Verified HomeBuyer
June 03, 2025
Zionsville, IN

My experience with the whole Pulte team has been fantastic

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience with our team, especially Courtney! We appreciate your kind words. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Our building manager Jerry was always very responsive and informative

Lerissa A.
Verified HomeBuyer
May 20, 2025
Richmond Hill, GA

The sales to the build was an easy process! Everyone was very friendly and helpful. We are so far happy with the build and haven’t encountered any major issues.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that you had a smooth and enjoyable process. It's great to know that our team was friendly and helpful throughout the process! ^KH

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 5

Fair experience with Pulte Homes

Anonymous
Verified HomeBuyer
May 19, 2025
Littleton, CO

The selling process was great, however, after closing the correspondence and pre-closing home issues are put aside at the builders convenience. I closed several months ago and there are several problems that have not been resolved. I was promised prior to closing that the issues would be corrected.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that you had a great selling process but are disappointed to hear that you are experiencing concerns after closing. We sincerely apologize that you have unaddressed concerns. We would like to learn more so we can help resolve these, we would appreciate it if you could email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 3

Bad experience with construction managers, they are not trustworthy

Elhoussine B.
Verified HomeBuyer
May 19, 2025
Westfield, IN

I found a lot of issues after I signed up, I am paying for a new product, and I found out that the backyard door and garage door have a lot of issues, which I requested a replacement, it looks like those construction managers want to save money for their company, also they ignored me many times when I asked for any repair. I don't recommend to build with pulte homes honestly.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are sorry to hear that you are experiencing concerns within your new home. We apologize for the lack of response from our team in regard to your concerns. We would like to learn more so that we can help out. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH

Total Score 2

Quality 1

Trustworthiness 1

Responsiveness 1

Display

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes

Customer Reviews

4 out of 5

Poor communication

They will not accept responsibility for items needing attention after closing.

Well done

Pulte homes

New home build

Sales team were great as well as construction manager.

Ray was a 10 to us. He is caring and he really wants to know how we feel and what can be done better. And even after the house was done he still cares about us. You can talk to him, I'm glad he was the builder who worked on our house. He is a 10

Great experience from first visit to sales office to post ownership

Mixed Feelings

We’re settled in our lovely Pulte home!

Cabinets disappointed

Amazing experience

We felt very confident

Top-notch experience from pre-sale thru contract thru construction thru closing thru warranty

Mr. Not good experience

Quality and workmanship not great

Good Overall, but Lacking in Final Touches

Highly Recommend Pulte!!!

Sung

Worst quality of workmanship and materials

My salesperson Courtney was awesome!

Our building manager Jerry was always very responsive and informative

Fair experience with Pulte Homes

Bad experience with construction managers, they are not trustworthy

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