Pulte Homes Reviews

We are happy with our home and the community is great. The sales team dropped the ball on communication and we esclated our concerns to the leadership team for sales and construction. The .leadership's follow-up and communication was severly lacking. In one case, I sent a follow-up request about 3 weeks after the original request and received a less than professional response. The leadership did not answer the questions we asked and we still haven't received answers to those quesitons. The after care rep has been great and we appreciate her follow-up and attention to details. We don't regret the purchase of the home, but we don't feel that Pulte provided the customer service that they should have. ... More

Living in the house, you see and experience the flaws that aren't readily apparent in a walk-through. Pulte is uneven in their response to requests with some inquiries handled fine and others rejected or deflected.

The quality of the home itself is good, which is why I gave four stars for workmanship. Unfortunately, the ownership experience after closing has been the complete opposite. Once you sign the paperwork and the sale is complete, it feels like Pulte is done with you. Customer service and follow-through have been extremely disappointing. The warranty manager has been consistently unresponsive, making it difficult to get legitimate warranty concerns addressed in a reasonable timeframe. Simple issues take repeated emails and phone calls, and communication is often nonexistent. My biggest piece of advice to anyone considering a Pulte home is to get everything in writing. Do not rely on verbal promises or assurances from sales or construction staff. If it isn't documented, don't assume it will happen. Pulte builds a decent home, but the post-sale support has been frustrating enough that I cannot recommend them without caution. Buyer beware: pay close attention during the building process, document everything, and make sure every commitment is in writing before you close. ... More

Extremely slow on getting things repaired the process is very convoluted. Punch lists should be completed 100% on things that are known immediately. Many things are delayed without an outcome. Disappointed that we cannot actually get the house finished regarding the main issues with the punch list

See above contractor did some side and back final grade after complaining it wasn't completed , it still isn't great. Was promised other things prior to closing didn't happen either . How can you not investigate what I had moisture puddles after rain for months then refusing to remediate it . Some insulation was removed in basement was saturated smelled my hand after touching it smelled of mold. My trees were damaged moved by ***** team in April was told 2 weeks they never came back and a few plants fried/ died they were moved from driveway to hot sun for months and never moved back . The uneven terrain couldn't lift them back to where they originated from just kept waiting and pleading for it to be done. So I was a Japanese maple replace it a leaves were beautiful then they scorched them since workers placed tree in sun and never came back. Ray gave workers permission to move 4 arborvitae's from my property when house next to me was being built all dirt from the dig was in my property for about a month. They stacked the 4 trees onto each other 1 died 1 had some broken branches which Ray said he would replace 2 , never replaced . If workers for Pulte damage or move my possession and don't get my permission and it becomes damaged Pulte needs to replace it. Again moved pot in front corner to check leak never moved it back and my Clematis died in full sun . My Japanese maple was beautiful and 5 years old is very costly to replace one that size and it also had sentimental meaning to me. Dawn is a wonderful much needed addition . Ray needed help from the onset . Please explain why I had to wait months and months for my final grade ? It seemed to me once you had my money ?? I didn't have a garage door that closed for 6 days mouse got into my bird food not to mention safety with stuff being left and rain to get in . Air conditioner didn't work for another 5-6 days called after hours no one was in the after hours pager It was high 80s without air and I have 2 dogs with hair. The switch on outside was never turned on , which was found 6 days later . Dishwasher was dented non functioning at move in was replaced never installed just rocking and moving . I told Ray he said to call the company that brought it to install it, later found out it was Pulte that should have installed it. I have a grandaughter that stands and it moves screws fall out and even frame that it fits in may need replaced due to the rocking and never installed . I have now been planting trees in heat of summer that are root bound and unsure if they will thrive since should have been all done in spring, which I was promised . So many of my neighbors offered such concern for me that my final grade was not completed . I would like an escavator to look at the final grade like promised not the contractor . Landscaper said not done right part of back needs more dirt in an area . Was promised clean up of 3-4 feet weeds in back by creek by someone, never touched . What does Pulte and HOA do for the land and property here . They each say different things bottom line the grounds for these high paying lots look terrible. The ***** needs to stop spraying chemicals on rock areas and many homeowners don't want the spraying of chemicals the landscapers are awful saw worker picking weeds at my rock area then another guy came in his fast scooter to spray anyway and the weeds were minuscule not even visible , but they can't handle the 3-***** homeowners by the wetlands with weedwacker . Again was promised by Ray this would be cleaned up to no avail . I did recommend Pulte originally to a friend she is building with them now,but wouldn't now based on these concerns . The cost of my lot way too high for 2-4 foot grass and weeds . I was also told by Linda in sales that my house would be furthest back , not true . A much too large of a house with sunroom was placed next to me . I have 4 large windows facing my very expensive lot have no privacy in my back yard now. The same house next to me sticks out way too far looks ridiculous and other neighbor's porch is looking at garage. I can see in their front window from my very close lot too . When offered concern about the inappropriate size house placed next to me and again was told my yard would be private Linda in sales told me in a text that if I wasn't happy with it I could sell, was shocked by her text. I would definitely grade Linda's survey poor not a 9 like my initial survey . I believed these people that's why they got the initial scores I was ***** for sure . I feel the huge house next to me was all about the money not about the customers that live next to it. I want my damaged trees replaced And my basement cleaned with the floors being moist for months . Thank you. Dawn is efficient and hard working ! The best addition to the development experience. The ***** is awful and who hired them . I would like estimated costs of what they do monthly and especially what they have done for my area since March 27?? Thank you and please advise. ... More

Quality standards need to be looked at for building.

I continue to experience ongoing quality, workmanship, property damage, and communication issues with my new construction home that remain unresolved despite repeated discussions and assurances that they would be addressed. As one of the first homeowners in this community, I expected the construction of neighboring homes to be managed with care and respect for existing homeowners. Unfortunately, that has not been my experience. Instead, I have had to deal with repeated issues that have impacted both my property and my confidence in the quality of the home and the customer service provided. My outstanding concerns include: Paint defects, unfinished touch-ups, and overall inconsistent workmanship throughout the home. Paint overspray and paint left on the pavers. The front door had to be replaced, and, despite the replacement, it is still waiting to be properly painted. While construction was taking place on the home next door, the fiber optic line serving my home was cut on three separate occasions, resulting in repeated interruptions to my internet service. At no point did anyone acknowledge the inconvenience, apologize, or take ownership of the issue. Instead, I was left to coordinate with the service provider and resolve the problem myself each time. During the construction of the neighboring home, concrete splattered on my home, my air conditioning units, and other areas of my property. Construction debris and trash were routinely left in my yard, requiring me to clean up after the crews. During construction of the neighboring home, your contractor used my reclaimed water supply to mix concrete instead of using the builder's reclaimed water line, which was still under your ownership and available for use. As a result, I incurred an extraordinarily high reclaimed water bill that I should never have been responsible for. Despite bringing this issue to your attention, I am still waiting to be reimbursed for these charges. The condition of my lawn is unacceptable. The grass has deteriorated significantly and is noticeably inferior to other homes in the community. As a homeowner who purchased a new construction home, I should not have to accept landscaping that falls well below the standard provided to my neighbors. Multiple items that were promised to be completed remain unfinished. A consistent lack of follow-up after issues are reported. Poor communication regarding the status of repairs, scheduling, and completion of outstanding work. Taken together, these issues reflect a troubling pattern of poor oversight, lack of accountability, and inadequate customer service. Instead of enjoying our new home, we have spent an unreasonable amount of time following up on repairs, cleaning up after construction activities, coordinating repairs for damage caused during the construction of neighboring homes, resolving issues that should have been handled by your team, and seeking updates that should have been communicated proactively. At this point, I expect these issues to be addressed without further delay. I request a comprehensive walkthrough to identify and document every remaining item, along with a written action plan and timeline for completion. I also expect responsibility to be taken for the damage caused during the construction of neighboring homes, reimbursement for the reclaimed water charges that resulted from your contractor's use of my utility service, and prompt resolution of all outstanding warranty items. I purchased this home with the expectation that it would reflect the quality, craftsmanship, and customer experience your company promises. Unfortunately, my experience has fallen well short of those expectations. More concerning is that many of these issues could have been avoided through better communication, oversight, and accountability. I respectfully request that senior management review these concerns personally and ensure they are resolved completely and professionally. I should not have to continue following up on items that have been outstanding for months. My expectation is that the home I purchased is delivered to the standards promised, that my property is treated with respect, and that any damage or costs caused by your contractors are promptly corrected and reimbursed. I look forward to receiving a written response outlining the steps that will be taken to resolve these matters and the expected completion dates. ... More

Pulte is really slow to address the issues and the issues just don't stop.

We have been very disappointed with this builder. It looked good and sort of shiny on the exterior, but we've found many issues in the short time we've lived here, from big systems like the ***** down to little sealants that should have been done that were just missed. We have a warranty through the builder, but they are only willing to contact with their service providers and we are being told by their providers that things are fine, even though we've had outside/independent testing that says things are not fine. This makes it seem like they don't actually provide a solid warranty and cover the shoddy work that was done and oversights that happened. We are still fighting with them to make things right and get a resolution and it's been time consuming and exhausting. After moving into a new home where there should have been minimal issues and having a long list of things to follow-up on is not what we were promised or expecting and it's been extremely stressful and disappointing. ... More

During experience, our house process was horrible. We went through three sales bin three construction managers we were told numerous times when we ask questions. Why is it like that? They just said that's just how it is our grading around. Our house is completely horrific and horrible. our driveway had stains on it and they said it was just from blankets and then they wouldn't fix it. There's multiple issues with our home that we are still battling and fixing. It's probably one of the most worst experiences I've ever had would strongly never recommend buying from Pulte.

House is awesome .. everything I ask to be fixed has been fixed ..

good experience overall

The responsiveness of the construction manager and the Sales Manager has been very good. They have been following up for all the issues. Separately, this is for Pulte company as a whole- Some suggestions and recommendations were not possible to implement when we followed the proper process. However, other people who didnt ask went and did it. This is not fair. Also, the quality of some of the dry wall should have been better. Additionally, the i live on one side and the mailbox assigned to me is far near the model home vs the one close to me. The sales person has been diligently following however, Pulte is just not bothered and blaming it on post office when they are the one who did it. ... More

I had a great experience with Pulte, beginning with the sales person and all throughout the construction process. They were thorough and kept me informed (I was living in a different state while building). At closing there were a few minor things needing to be changed and all were done quickly prior to the closing. I am very happy with Pulte and feel they have a great reputation for a reason.

Pulte is a known builder that produces value in the new home buying experience.

The buying experience was unsettling- the sales office and lack of full transparency the needed handholding and empathy not in the style . The selection officer was col hearted and not helpful- the office has sunscreen changing everything yellow. The officer in a rush- select your items in 3-4 hours and live with it for years to come. The kitchen cabinets of mediocre quality. Preclosing - done with a smile but too rapid. The Officers did not grumble about sought corrections. The rule of can complain only once is not nice. The model homes has features not available even is pay extra and model home has items you would think is included is extra and nobody tells you such the light needed in master bathroom- why not soft close toilet seat why not soft close bathroom vanity drawers? The appliance people will make you waste your time and make you pay for extended warranty- why Pulte could not do it and inc price slightly. The mailbox area has no place to stop is park the car. Neighbors so far are wonderful. Painter was nice . Adam and Matt both polite and delivered very good service. Built early. ... More

Purchase the house 3 months ago

The site Supervisor did not follow through on any of their responsibilities. This was the 9th home that we had bulit over the past 47 years and from a filthy construction site to not following theough on most needs this was miserable. The salesperson also did not take responsibility for several errors that they made making the entire experience even worse

purchased a home and moved. things gradually got worse. The community became a 24/7 active construction site - noise is non stop, traffic and debris everywhere..Dirty roads, hazardous mail area and no lawn cutting or pool even though it was promised in my HOA, what am I paying for.. a nightmare?

So far so good. Every item that we have needed to be taken care of, Pulte had responded quickly and helped out.

My rating has been influence by my experience in the customer service area. Communication is paramount to making people feel comfortable with the process. Acknowledgement that your product is not perfect, but you will do your best to make it that way will make more people want to purchase your homes.

How would you describe the quality and value of your new home? Excellent builder close is very quiet to outside noise.

Honesty

Within couple of months, refrigerator in the unit went out. It took more than a month to get the warranty company to fix the issue.

The people where great and very on top of what they needed to do