Pulte Homes Reviews

Poor workmanship using the cheapest materials. Terrible customer service from the "care team", major difficulty handling warranty claims and a unresponsive upper management. Pulte has been a nightmare! Absolutely would NEVER recommend someone to purchase a home from this group.

I had issues with Pulte's mortgage and almost backed out of the house twice. They ***** about numbers and messed them up 3 times. The loan processor shared financial documents on a group email without permission and sat on the loan for 5 weeks without moving it forward because she forgot. Since buying the home, ive had issues with the AC unit's compressor going bad and electrical work for the oven being bad that should have been addressed before I bought the house. The AC made a loud noise during the walkthrough and I was told it was fine but that was inaccurate. It wasn't inspected. I've been here a month and I'm still waiting for a new compressor. The oven didn't work and they replaced it but they didn't check the electrical work. The new oven wouldn't heat properly and they told me to contact Whirlpool. Whirlpool sent out an appliance repair company that switched out parts and said it was working. It wasn't. A second repair tech came out and found the electrical issue when I mentioned why it wasn't checked. He found a cut wire in the wall that was exposed. The grout all over the house has holes it in. I found it at walkthrough and was told it would all be fixed. It wasn't. There were issues with the cabinet drawers that weren't fixed from walk through. I'm still waiting on those fixes as well as the grout and AC. I'm not confident at this point that more won't fall apart. ... More

We had an amazing experience buying our new home with Pulte! The entire team was professional, responsive, and genuinely cared about making the process as smooth as possible. The quality of construction is excellent and the attention to detail really shows. From contract to closing, everything was handled with great communication and professionalism. Highly recommend Pulte Homes to anyone looking for a new home!

Respond to issues in a timely manner

So far the experience has been below average. Pulte used below average materials and they couldnt even provide us 1 slab for our kitchen island even though you can buy this item in 1 slab they decided to go the cheap route and use 2 pieces.

Awesome experience

Horrible experience with timeliness of mortgage team and communication

Quality of material can be bought at Walmart!!!!

Once you received my money for the purchase, your customer service went to zero.

It'good

Leo and Mason were a pleasure to work with through this journey. Leo was great during the early buying process and Mason ***** was great as our construction manager.

Service was great

All good

I really had a seamless, excellent experience purchasing a home through Pulte homes, and I would recommend them to a new homebuyer.

Excellent experience

My negative sales rep experience

Overall, it’s better than average. Pricing is competitive. The responsiveness to issues from customer care team is awesome. This team (especially Joshua ****) deserves 5 star rating. The quality of workmanship and materials are by far the worst and needed to be addressed seriously.

It is clear that Pulte only cares about the bottom line and not about the buyers as people, but our experience has been slightly more manageable because of the few individuals that have put in extra effort when the company leadership has not. We appreciate more than anything Melinda, David, and ***** because without them, Pulte would have let us and our house fall through the cracks. I hope that this review does not come back on those specific people I listed because the poor review I'm giving is for the people at the top, not the people we worked with directly. They were amazing. Leadership is not. ... More

New homes come with their own set of problems just like used ones; however, issues shouldn't require moving mountains and getting state ***** leadership involved to solve them... it does with Pulte. Yard grading and drainage issues, HVAC issues, water leaks in the foundation basement, appliances malfunctioning and outright not working, rain water coming in through exterior doors - all issues our family has been trying to work to get resolved since closing last month. Only the appliances have been resolved. Be prepared for constant pushback and inconvenient time windows for repairs to be addressed (no weekends/no evenings - prepare to take off work). Don't believe me... just ask the neighbors. Highly recommend reaching out to understand what to expect and lowering your expectations to match what's to come... ... More

Disappointed , lack of communication and follow ups. Customer needs to send reminders for next steps.

We were not informed that there would be no built-in sprinkler system for the lawn - that would have been nice to know. The electrical boxes for the village are ugly and are in the front lawn of the houses, right in front of the house. Pulte didn't put any landscaping to hide them or anything and the ***** won't let you plant anything without their approval. On the final walk through, I put blue tape on many different areas of scuffs, paint drips, etc. There were areas of paint that had dried to the vinyl planking floor and were not cleaned up. The closing day a whole bunch of the flaws that we had tagged were not addressed. A portion of the wooden post on the front of the house was missing paint entirely. One of the stairwell balusters was completely loose and fell out. Thermostat was not correctly wired such that the 1st floor was 63 degrees & unable to be raised and the 2nd floor was 80 degrees & unable to be cooled. Pulte did not send anyone out to fix it for 2 weeks. The water spigot in the back of the house basically exploded with water coming out of the top of it. Turns out this was happening to multiple other homes in the development. Either an installation flaw or poor/shoddy materials. The fiberglass shower floor had multiple small chips in it and when I notified them of this shortly after moving in (when I had a chance to clean and get rid of their dust from construction) they said they will not fix it and it is not under warrantee. There were nails poking up through the carpet at the threshold of the doors of the carpeted rooms to the hard floor rooms and we were told this was 'normal.' I have NEVER had the experience of stepping on nails in any other carpeted house I have ever been in. There are spots in the carpeted floor and around the edge of the carpet near the walls where you can feel that the padding under the carpet is not large enough or there is a gap. The motion detection lights that were installed would literally stay on for less than 5 seconds even when you were still moving. It made it IMPOSSIBLE to do what you needed to do in whatever room that was. Had to have an electrician come & replace all of them with standard LED lights. I would never recommend a Pulte built home to anyone. High prices for poor materials and shoddy workmanship. I don't like getting the feeling that I could do a better job than the professional "builders" did in putting together this house. I would have been mortified to hand a house over to someone the way that they did with paint still obviously dried to the flooring that should have been removed/cleaned/tidied. ... More

some of their vendors are low quality, they do not do double doors good, not able to align, plumbers are cheap and same for wood flooring very low quality work

The purchase process was positive, particularly through the design phase and selection of finishes. However, after moving in, we noticed that the overall craftsmanship and attention to detail did not meet our expectations. We have also been disappointed with the management of the continued construction throughout the neighborhood. Additionally, the sales team was not forthcoming about a city project within the development that will increase public traffic through the neighborhood. This is information we believe should have been clearly disclosed during the purchasing process. My advice to prospective buyers would be to ask the sales team detailed questions about not only the home itself, but also any planned construction, infrastructure projects, or other future changes that could affect the neighborhood. ... More

I love my house, but find quality of cabinets and blinds substandard. Huge drainage problem in my back yard which they say will be resolved when houses on each side are completed, but until then I have raging river every time it rains, meaning dogs track in red mud!!!

Everyone I worked with at Pulte during my home buying process was fantastic. They went above and beyond to help me throughout the entire process. This was my first time buying a home and I'm so glad that it was from Pulte!