Pulte Homes Reviews

My overall experience buying a Pulte home has been disappointing, particularly when it comes to financial transparency, incentives, and follow-through after the sale. One of my biggest frustrations was the financial side of the purchase. I felt that the way the finances and incentives were structured left me with very limited options and ultimately pushed me into a long-term solar lease. What made this even more frustrating was learning that other buyers in the same community apparently received very different solar incentives. I know of neighbors who were offered free solar, while my experience resulted in me taking on a long-term solar lease. That inconsistency was extremely frustrating given the significant financial commitment involved. The pricing experience also left me questioning the transparency of the process. I was originally interested in another Pulte property that was advertised online at around $570,000. When I approached the sales team in person, I was told that the online price was incorrect. Later, I heard from neighbors that they purchased that property for less than $570,000. I cannot independently verify what everyone else paid, but hearing this afterward certainly made me question whether I was given the same pricing opportunity as other buyers. The construction follow-up was another major disappointment. The construction manager left a couple of items open and specifically promised that he would arrange a pressure washing. I followed up with him multiple times, but the pressure washing was never completed. What made this particularly frustrating was that the construction manager later reached out asking me to provide a 10/10 rating. I gave him the rating, trusting that the remaining items would still be taken care of. After I provided the rating, however, he became non-responsive to my follow-ups regarding the outstanding work. Whether intentional or not, the timing left me with a very poor impression of the process. Buying a home is one of the biggest financial commitments a person makes. I expected transparency, consistency, and accountability from the builder. Instead, I came away feeling that different buyers were receiving significantly different financial incentives, while commitments made during the construction process were not followed through. Overall, this has been a poor home-buying experience. I would strongly recommend that prospective Pulte buyers carefully compare pricing and incentives, especially solar and financing, and get every promise made by the sales or construction team in writing. Do not rely solely on verbal assurances. ... More

give *****

There were multiple items throughout the build process that we had to bring to the attention of the construction manager. He didn't hold subcontractors accountable. There are still issues that are supposed to be fixed that continue to be ignored. The drywall is horribly finished. Both sanding and painting several windows/frames are completely out of square. These issues were brought up during the building process but we were told they didn't need fixed because the house was built to "model standard."

the delay for my closing and charge of extra 7500 fee was caused by *****'s last-minute, unexplained withdrawal of my previously approved loan on the scheduled closing date. Despite repeated requests, the lender failed to provide required written notice or timely communication, forcing me to obtain emergency financing from another lender. The delay resulted from the failures of Pulte mortgage company rather than any action on my part.

Lack to no communication with original project manager led to numerous serious issues we confronted during closing. Quality of workmanship and lack of attention to detail during presentation of the house prior to closing was alarming. Over 12 work orders to fix issues needed to be executed during 6 week period. Third house we have built and this by far is the worst experience. We were fortunate at the end to have a new project manager that actually cared and was very responsive. In all honesty he inherited a mess. Pulte needs to do some after action reviews so your future home buyers don't experience the crap we went through. I have no plan to suggest going with Pulte to any new potential home buyer. ... More

​Building a new home should be an exciting milestone, but our experience with Pulte was a nightmare from start to finish. Beyond terrible communication, unreturned calls, and overstepped boundaries during the loan process, the home was turned over to us in a rushed, unacceptable state with an incomplete punch list and a filthy interior. ​Here is just a sample of the build and quality issues we faced: ​Finish & Workmanship Deficiencies: Sloppy paint ran along the edges of the floor throughout the entire house, cabinet hinges were loose, and the staircase stain was left completely unfinished. In the downstairs bathroom, tile grout is already cracked in the corners. ​Doors & Hardware: One bedroom door would not close properly, another door literally fell off its hinges, and the water stopper in the middle bathroom shower was broken. ​Electrical & HVAC Failures: The power in the master bathroom went completely out for three days, the shower exhaust fan was never plugged in, floor outlets were left unscrewed, and multiple shower plugs were missing/broken. On top of that, airflow is severely lacking, leaving the downstairs front bedroom without sufficient A/C. ​Pulte handed over the keys to a dirty, unfinished house and failed to deliver on basic construction quality or customer service. Proceed with extreme caution before building with them. The issue we bring up do get addressed unfortunately i have file a claim once a week. ... More

We had a good experience up until we signed and got the keys. We reached out to construction manager as she was the contact we interacted with and was on site at the neighborhood. We understand that her job was done after we got the keys, however, the unwillingness to connect us to someone that could help address our concerns and the "my job was done after you got the keys and it's not my problem anymore" answer left a bad taste in our mouths. We received reminders and emails after we got the keys to fill out a survey and give 10's on certain answers for the construction manager, which we did. Once the survey was filled out, the helpfulness and responsiveness ceased. ... More

Overall, our home buying experience with Pulte was decent. The sales process went fairly well, but unfortunately, the experience after closing has been much less positive. Within just a few months of moving in, we've already identified several workmanship and quality issues that require attention. Equally concerning has been the lack of customer empathy from the onsite construction person. As a new homeowner, I expected a team that would listen, communicate clearly, and work collaboratively to resolve concerns. Instead, many interactions felt dismissive, making what should have been a straightforward process unnecessarily frustrating. Pulte has a great opportunity to improve both quality control before homeowners move in and the overall post-closing support experience. Better communication, responsiveness, and a stronger customer-first approach would go a long way. ... More

Communication is poor. Construction workers were sent to the home to setup the irrigation system finished and gave no instructions on the water irrigation system they setup. As a new home owner we my thought was they will set it according to the city rules so I didnt want to mess it. Only for the assistant manager to send me condensing text about your sprinkler does not have to run 3x a day. I now had to pay the city over thousand dollars for water being the main thing putting the three months utility here from $95 we paid for the last bill to this high. Secondly when we moved in builder did not make sure Ac works and when we contacted Pulte we were told it not emergency in this hot summer with our children in a hot home. Took days before it was fixed. Third comes the dryer not working we had to wait for long time and constant calling before someone came to fix it. The person who fixed it stated they forgot to put the right wire in for the dryer. Fourth comes leakage in the master bedroom sink we noticed right when we moved in this took over three weeks before it was finally fixed with constant calling. The person that took the call seem they were annoyed we we calling to tell them about the leakage. Then finally after we moved in the construction workers will walk pass other houses that are empty, they have portable toilet out there but try to come open our new home with their spare keys. I have pictures and video of over five of them trying to open our door and also our garage door with the code. They couldn't get in because we changed the locks right after closing, and lock the garage as well. We tried to let most of these issues go but it has been too much. Now they just caused me over thousand dollar for the irrigation due to their poor communication. If the person who installed it would have just said after installation, hey you have to change the setting we would have changed it right away and avoided the cost. When they installed the irrigation system we were communicating with they contractor very nicely when they showed and opened the garage for them to do the installing when they asked. After they finished they irrigation they left the garage opened and left. ... More

Would not recommend building with Pulte. Our experience was poor across the board: execution, quality, and follow-through. The build took nearly a year. We've now been in the home five months and are still working through substantial workmanship defects, many of which were identified during construction and never properly resolved. One was serious enough that we had to move out of the house we'd already paid for while repairs were made. A year to build. Five months in. One forced relocation. And the list is still open.

Communication: Horrible Construction oversight: Horrible Physical presence: Horrbile Construction manager never on site to supervise subs, realtor was worthless, and title group was nonexistent. I notice a trend with this company, if you want something done, you're going to have to do it yourself. Expect to have to be heavily involved in every aspect of your home buying experience with Pulte. Ask a lot of questions and be sure to follow up. DO NOT expect this company to have you in their best interest.

I originally bought a Pulte home because I loved the model home. It was beautiful. It looked well built my sales. Staff was friendly knowledgeable, and I trusted them. However, the construction process was terrible. The Construction Manager was terrible until he was changed to another Construction Manager than the experience started to improve, there were many issues from the trusses being cracked and engineering having to come in and repair them to crappy drywall work to poor quality lumber. The concrete is already cracking. The HVAC system was installed improperly which resulted in mold and damage to my kitchen ceiling all because Pulte did not build the framing where the HVAC system sits correctly which resulted in extensive damage to my home within 3 weeks of moving in. There was mold in the drywall and I received no reports to prove it was properly mitigated. In one of the bedrooms there were not enough dry wall screws and the ceiling was cracking and coming down. I had faucets never attached to the copper in one of the bathroom's the list is long !!! Although Pulte has quickly resolved the issues for the most part. I will never buy a Pulte Home again ever!!! ... More

Raymond made it Very quick and easy

Raymond was very helpful.

From the representative who worked thru the details of the purchase, thru the options selection process, to the actual build, I can say we had a good overall experience.

Location, responsive, and build! Also love the warranty process and our Construction Manager Lorenzo. He is always available and pays attention to details!

Communication throughout the process was good, however the builder craftsmanship left much to be desired. We had 4 inspections throughout the building process and several times items were marked as fixed but not repaired. We eventually wore down and let some things slide as I could do a better job repairing some trim items but for a million dollar house I would expect better. So far the warranty department has been solid.

Some trash left from construction, some cheap feeling materials (doors, carpet, doorknobs, flooring inconsistencies, and an issue with the water temperature control in showers.

I have some issues with the way some things were installed. The handicap bar in the Master Bath is in the wrong place. It is not usable. We have an issue with the Range Hood over the stove. It was installed to high.

We love our new home and appreciate the quality of construction overall. However, our experience after closing has been frustrating due to communication and follow-through. We experienced several warranty and drainage concerns that required repeated follow-ups. Getting updates was often difficult, and we frequently had to reach out multiple times before receiving a response. We also felt that some concerns were minimized instead of being addressed proactively. While the home itself is beautiful, the customer service after the sale did not meet the expectations we had when purchasing a new construction home. Better communication, accountability, and timely resolution of homeowner concerns would greatly improve the experience for future buyers. ... More

Our experience with Pulte was terrible. Especially with Pulte Mortgage. They tried to bait and switch us for our mortgage rate. They repeatedly pushed back our closing. They just all around acted like they were trying to trick us into buying as quickly as possible without doing our due diligence. We are actively warning people not to work with Pulte.

Be more transparent

Pulte has always been responsive to my questions and concerns.

Spend a few extra dollars on quality of paint and provide washable paint. Some of the cabinetry and finish work was less than average.

Pulte takes way to long to build and leaves a big outside mess.