Pulte Homes Reviews

Great home but i doubt the quality and finish details

Home is poorly built. I’ve faced issues since the construction phase and warranty representatives are a joke. I’ve had toilets leaking, ducting gaps, cracks in the driveway among other issues. Even during the closing inspection they asked me to close with a malfunctioning water heater, poorly installed carpet, incomplete plumbing connections, tub overflows not working. My advice - look elsewhere and get everything inspected. Sales process was good, but was not presented with an accurate layout of the community property when signing. Pulte didn’t take ownership to rectify the issue. Home layout is good, and aesthetically looks nice. Pulte needs to improve greatly. Would not choose Pulte again. ... More

The sales experience, especially with Darla, was excellent—she was extremely helpful throughout the pre-sales process, and I have no complaints there. However, I was quite disappointed with the walkthrough process. There were clearly visible issues that were missed during the walkthrough. When we noticed one of them just three days after closing and submitted a warranty service request, it was rejected by the service manager, Nathan Lawrence. This has been very frustrating. Given the circumstances, I would like to escalate this matter to senior leadership at Pulte for further review.

They quickly respond, and they schedule visits shortly after reporting anything. They'll have been friendly.

Pulte is a joke and do not buy from them.

The front office personnel was rarely in office. I called Pulte to schedule time to visit the model home and was finally able to speak with a rep. The first rep took a first glance and assumed we couldn’t afford our home. Judged us almost immediately. It went downhill with this guy. However Maitlyn was a breath of fresh air. She answered all questions and very outgoing. They say if you don’t have anything good to say don’t say anything at all. I’ll say Pulte Finance is abysmal. That’s putting it lightly. From the reviews of Pulte Finance, we knew to already have a backup plan. Overall experience was ok. If it wasn’t for Maitlyn and our Home Construction manager Conner, we would’ve ran from Pulte. ... More

Sandi Nolan with Pulte mortgage has the worst sense of humor during such a stressful process. She played so many games and so many tasteless jokes and make the process even more stressful. She joked so much that I didn’t believe her when just 2 weeks before I was to close she told me unfortunately I couldn’t be financed. I was devastated but luckily I was able to pivot with a very trustworthy lender and still got in my home. Even though Pulte promises all these incentives if you go with their lender….i wouldn’t recommended by any means.

All the staff is very responsive and very understanding quick to answer calls and resolve going out of their way to make us feel at homei was a center home owner for 25 yrs in NJ love the design quality and support system

The garage door is way too loud and obnoxious when opening/closing. The fact that it sounds and feels like a mini earthquake from the primary bedroom is crazy.

make sure what model and plane you select, after signing the contract it's difficult to change. Same as design center to choose items.

My home buying experience with Pulte was pretty painless. I paid a little more than I wanted to pay. I trust Pulte the builder. The only part I have a complaint about is the sloppy construction cleanup!!. Two of the large windows needed to be replaced and were ordered and arrived after my close date. My walk through was prior to the final cleaning. I didn't realize the stains in one of the tubs or the paint left on the den door glass or the glue/paint/mud would left on the tile would still be there after the final construction cleanup. Turns out the stains in the tub are permanent. All the other items I clean as I find them and/or find the time to clean them. The Super on the job was very responsive to my requests until it was up to me to put in warranty claims. Sloppy construction cleaning is not under warranty!! ... More

Pulte has been a great partner to buy a home from. I would do it again, they care!

Spoke several times with the construction manager, Preston to fix a few minor issues. He was very helpful and occasionally stops by to see how things are going as he works on nearby homes. The home is wonderful and we are very pleased with the level of construction and the location in Waterways in Richmond Hill, GA

Overall the house is great but there are many quality issues we have discovered. To start, the vanity lights in 2 of our bathrooms have fallen out. Our living room carpet is so thin, we can feel the nail strip underneath. The kids have had multiple injuries since they don’t typically wear socks or shoes in the house. Under our basement carpet floor, we can feel Little Rocks so it doesn’t seem like the floor was cleaned prior to laying the carpet. Our door locks have to be positioned a certain way in order to lock properly. And lastly, Some of the trim does not meet the floor.

Not 100% clarity throughout but overall did not seem bad overall. Disappointed how many things were needed on the blue tape walk. Some repairs had to be done more than once. The thin layer of paint on the walls causes them to mark easily. Some finishing touch not applied. There is an essence of cheapness about the finish. Finding lots of little things post purchase that just spoiled the experience of buying a new home.

Unfortunately, I spent almost $700K and have had so many issues with my house. The build manager Brian that we had did not fix anything that we addressed before we moved in. Now we are forced to take time off work to get issues that were part of our third-party inspection fixed. When you do get warranty fixes submitted the contractors do not show up without a call and if they show up they do horrible work because there is no quality control done by Pulte. I have recently put in a warranty request that requires 17 different contractor companies to come back to my house and address issues. We have only been in the house for 3 months. I have also found that Pulte failed to install an electrical plug in my garage that was part of the blueprints and included with the build. I can only imagine what else they have forgotten to install in the house because the buyer is not allowed to have a copy of the blueprints of the house they bought. Pulte does a great job of getting people to think they build a quality house and stand behind them. This is very untrue after speaking to multiple neighbors. ... More

Some Great: Pulte Title (Rose), Pulte River Hall (Amanda), Building crew manager (thank you Jared!), PROBLEM And Major Challenge: Pulte "back office" has their own schedule and for a cash sale on a Pulte Builder Spec Home ALREADY COMPLETED MONTHS PRIOR - they tried to put us into their "box" instead of expiditing when there is NO MORTGAGE , house "blessed" by construction & head of River Hall community, nor any other possible delays tried to make us wait with the rest & tried to delay our closing. THANK GOODNESS Amanda (River Hall), Rose (Pulte Title), Jared (Bldg mgr), Kyle (on site Pulte sales rep) and all the staff in the customer service "phone bank" that helped me get WORD to the "back office" to GET IT DONE OR THE SALE WOULD BE CANCELLED. Well everyone EXCEPT the back office was great to work with, there needs to be some differentiation or at least 1 person (there are MANY) in the "back office" of Pulte that could be devoted to buyers in my circumstances (cash & home ready to move in) that the 3 week agreement for us to close SHOULD NOT HAVE BEEN THE CHALLENGE and taken so much of my time & all the extra efforts (THANK YOU TO ALL OF THEM!!!!) to get it closed. ... More

My initial buying process was great. Working with Taylor was amazing, she’s patient and extremely kind! She answered all questions and a million emails! After closing, I’ve been with my care manager Agustin, he’s just as amazing. Came out at our 30 day, and has since made himself available for any questions and/or concerns we’ve had about the home. He’s fixed/replaced anything that was broken or incorrect from the original build that was missed. Couldn’t ask for anyone better!

From start to finish, the Pulte experience has been great. We are now in our new home just over two months and any questions or concerns we have had, Pulte has been on top of it. Super happy with Pulte.

The home was a little late in getting closed. The local agents were helpful, but our relator had to intervene to get things taken care of. The home is nice, but there are a few quality items with the HVAC system and some fit & finish details as well. The superintendent was helpful to get things taken care of from the punch list. As we continue to live in the house we have found a few more items that will be on our 1 year warranty list.

Quality of home and materials was overall up to standards and workmanship was 8 out of 10. Our building manager was knowledgeable and responsive. Some original design decisions were unusual and sometimes difficult to make a change. Appliance quality was satisfactory but upgrades not available. Fair price. Home buying process and staying on schedule was very good however.

In general the home buying experience went well.

Special thanks to Rene, Jeff and Brooke. I was treated like family throughout the entire building process.

Attempts to be a high quality builder and put customer concerns first but falls flat on the execution. Their website experience is a mess with multiple redundancies, the finance side of our purchase was a disaster with poor communications that impacted our closing date, and in terms of build quality- it is slightly above average. I am still waiting for warranty claims to be addressed after 3 months. They strive for excellence and have great staff that work hard but it falls flat.

The whole process from initial purchase to close was easy to follow, came with regular updates, and we couldn’t be more pleased with the final product. Suggest some time spent during the closing walk through to have Alex show where the instruction manuals are for the water heater and go through operation of all appliances to ensure you know any peculiar features you may not be familiar with. Mary was also able extremely helpful in providing a list of key subcontractors for everything from general workmanship to pool companies.