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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15968 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Robert C
- Robert C.
- Verified HomeBuyer
- March 10, 2025
- Olmsted Falls, OH
We started this in June and moved in January, and the entire process was seamless. Our complaints are with the trades. There are so many oops in our home that need to be fixed that we feel bad for the project manager. We have baseboards with dents and door frames with notches that clearly should have never passed final inspection. We have walls that had indents that the painters completely missed. Although we know it’s hard to find good workers some of these people really need to be let go. Again our project manager is amazing and attends to all our needs to the best of his ability as fast ...
Pulte Homes responded:
Thank you for taking the time to share your feedback, and we truly apologize for the concerns you have experienced since moving in. Even though some time has passed, we take every review seriously and always strive to learn from them to improve our service. We hope your issues were resolved but please feel free to reach out to us at customersupport@pultegroup.com if you have anything that still requires our attention. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Great experience
- Christopher S.
- Verified HomeBuyer
- March 10, 2025
- Calabash, NC
Eddie did a fantastic job of keeping me informed throughout the building process. The workers all did a good job with their workmanship. At the home inspection, very little was found, especially when compared to other people I know who were building a new home, so it was a quality job done.
Pulte Homes responded:
Thank you for taking the time to provide feedback! We are thrilled to hear that Eddie was helpful and responsive throughout your process. We are also glad to hear that you are happy with the workmanship of your home. We wish you all the best! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Elaine C.
- Verified HomeBuyer
- March 09, 2025
- Queen Creek, AZ
The financing process went smooth and have to give Bryan at Harvest community 10 stars. He really has gone above and beyond to address any concerns and questions that we have had as well as helped both my husband and I feel welcome.
Pulte Homes responded:
Thank you for the wonderful review! We are thrilled to hear that the process went smoothly and that Bryan provided great service. We are glad to hear that he made you both feel welcomed and supported throughout the process. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
LVP flooring
- Thomas S.
- Verified HomeBuyer
- March 08, 2025
- Albuquerque, NM
We upgraded to lvp flooring throughout the house, approximately $30k. When the final trim person painted, not taping or using edger, they got paint all around the flooring/trim, it is also in the wood grain of the lvp flooring. First they had lady cleaning with paint scrapper/rag, then tried cleaning with water, paint everywhere and it does not match the flooring we purchased. They also finally tried coretec recommendations, did not work. Then they had restoration company try to correct, still has not fixed the flooring to our satisfaction. For first walk through was totally appalled, worse ...
Pulte Homes responded:
We're incredibly disappointed to hear this, but we appreciate you bringing these matters to our attention. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. Thank you. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Clarity of Details lacking
- Laura M.
- Verified HomeBuyer
- March 08, 2025
- Lemont, IL
Although the interior of home build was discussed and reviewed, the exterior of the home was not even an afterthought. We were expecting to have a front porch but our model does not have one. This was quite a shock and there was no review of model exterior allowing us to believe the photos we were initially shown of ranch duplexes all had porches. Pulte very unresponsive to our disappointment, almost negligent. Contract allowed no room for discussion or alterations. The build was also delayed from what sales representative discussed. Lastly sales rep. said we could plant our yard with ...
Pulte Homes responded:
We are so disappointed to hear that communication was not clear. We would like to make leadership aware of this situation and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 3
New Homeowner
- Clara M.
- Verified HomeBuyer
- March 08, 2025
- Sun City, CA
The quality of materials used is what drew me to the Pulte Homes at the beginning of my search for a new home. Pulte in comparison to the other builders, the Pulte Homes aren’t just cheaply put together. I also like that they offer the larger homes with large lots where you have space & privacy from your neighbors. The homes are strategically placed to give the homeowners the utmost privacy.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 3
Not as expected
- Vanda S.
- Verified HomeBuyer
- March 07, 2025
- Ann Arbor, MI
Wrong color cabinets and floors were installed. Unit was extremely dirty at walk through. Floors were not protected and dried mud was thought out main floor. Bath tub in one of the bathrooms was not protected during construction and had 1-2 inches of debris in it. Poor paint job through out whole place. Windows were not aligned because were kept open during freezing temperatures.Toilet was not installed properly. Water tank was not heating water hot enough and we had to adjust it twice and still not getting a good result. Water pressure is low. Construction debris were not cleaned up and ...
Pulte Homes responded:
We are very sorry to hear about your experience and concerns. We would like to make leadership aware of these concerns and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 5
Great experience with the Reuben!
- Kathleen M.
- Verified HomeBuyer
- March 07, 2025
- Tucson, AZ
I'd have liked to give 5 stars instead of 4 stars, but the inability to make changes to customize was an issue. No pocket door option, no custom-built closets, and having to buy packages of appliances with no individual appliance choices were issues for me. The home we built on the East Coast gave us these options. Our construction manager David was fabulous though.
Pulte Homes responded:
Thank you for taking the time to provide feedback! We are so glad to hear that you had a good experience with David. Your insights are invaluable as we are always looking for ways to improve. If there is any additional feedback you would like to provide or anything we can help address, please feel free to emailcustomersupport@pultegroup.com. Thank you. ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Good experience.
- Kevin J.
- Verified HomeBuyer
- March 07, 2025
- Myrtle Beach, SC
Pulte has been a good experience. I would build from them again.
Pulte Homes responded:
Thank you for the wonderful review! We are thrilled to hear that you had a good homebuilding experience with us. Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Well organized design and production process
- Charles P.
- Verified HomeBuyer
- March 07, 2025
- Estero, FL
Excellent overall experience. Sales rep was outstanding in helping to design upgrades, house and lot choices, very responsive .
Pulte Homes responded:
Thank you so much for your wonderful review and the 5-star rating! We're thrilled to hear that you had a great experience with the sales team. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Underwhelming
- Shamish I.
- Verified HomeBuyer
- March 06, 2025
- Perris, CA
I have heard great things about Pulte which was the reason why I felt comfortable in investing my hard earned money in purchasing. However, now that the purchase is closed trying to get service to my new property—to which I shouldn’t be experiencing some of the issues I am with lack of quality of materials, outlets not working and cracks in doors already is quite disheartening.
Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with the quality of your new home and appreciate you bringing these matters to our attention. We would like to make leadership aware of these concerns and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 2
Listened to concerns
- Neal G.
- Verified HomeBuyer
- March 06, 2025
- Conroe, TX
Miguel, William, and Lauren were great
Pulte Homes responded:
Thank you for shouting out our amazing team! We are so glad that they provided great service throughout your process. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great purchase
- Leon F.
- Verified HomeBuyer
- March 06, 2025
- Hemet, CA
We waited years to find the perfect house for us. This home has the ideal layout we like and came with a lot of thoughtful features. I think it’s a great value for the money. So far it’s best esthetically pleasing and comfortable
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy
- John S.
- Verified HomeBuyer
- March 06, 2025
- Ann Arbor, MI
Our construction manager was incredibly awesome and worked through all the details of my new house!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Inferior quality of QA testing
- srinivas J.
- Verified HomeBuyer
- March 06, 2025
- South Lyon, MI
There are several issues found a month after move in. a. The head/air doesnt blow to the two bedrooms farther away from the Furnace. Did Pulte test air flow out of the vents. I am confident anemometer was never used. Now running through Pulte hoops to get someone to look. Understand all my neighbours are having similar issues. b. The water pressure in shower and several taps is not adequate. Pulte sent a plumber, who cleaned up something here and there. They dont measure preassue or flow. c. The landing area hardwood is shoddy, looks like a novice did the Hardwood. d. Pulte ...
Pulte Homes responded:
We are so sorry to hear that you are experiencing quality concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^KH
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 4
Putle Homes is great!
- Anonymous
- Verified HomeBuyer
- March 06, 2025
- Wilmington, NC
We had an amazing buying experience with Gayle at Pulte Havens.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Al
- Alfredo L.
- Verified HomeBuyer
- March 06, 2025
- San Antonio, TX
Friendly and professional along with fast service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Community
- Devin W.
- Verified HomeBuyer
- March 05, 2025
- Westfield, IN
We really enjoyed our home building process with Pulte! We had to stay on top of getting the minor things fixed and prioritized along the way, but we are super happy with the end result. Would definitely recommend this community to others.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Too many building issues we’re not caught by the builder.
- Mark C.
- Verified HomeBuyer
- March 05, 2025
- Estero, FL
Even though it’s a new home, get a home inspector. We did and they found several things that Pulte missed or didn’t make sure they were corrected.
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 3
The ability to o the walk through in the different phases
- Georgia F.
- Verified HomeBuyer
- March 05, 2025
- Lake Elsinore, CA
Even though it is a brand new home I recommend hiring a independent inspector. He was able to find things we missed or would not have become aware of until down the line.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Trish
- Tricia d.
- Verified HomeBuyer
- March 05, 2025
- Elizabeth, CO
Tyler and Lisa have been great!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
So happy in our new home!
- Erin G.
- Verified HomeBuyer
- March 05, 2025
- Leesburg, VA
We loved everything about the process of building with Pulte. From our very first meeting the experience was a delight. We were kept well-informed throughout and our questions were always answered promptly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Harrison, the Building Manager, is Awesome!
- John B.
- Verified HomeBuyer
- March 05, 2025
- Huger, SC
Harrison, Taylor, and Kimberly went over and above to make our home buying experience smooth and a joy, and they continue to provide assistance, recommendations, and help us any way they can since we've moved in!! We are thrilled to know this team is in charge of building my new neighborhood for my forever home!!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Mortgage is terriible
- John H.
- Verified HomeBuyer
- March 05, 2025
- Fishers, IN
I love my new home. They did a great job. I hate Pulte mortgage. I spent two and a half days finding, printing and scanning my financial documents, but that wasn't enough for them. They wanted another dozen documents. I gave up and paid cash.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad
- Cassandra T.
- Verified HomeBuyer
- March 05, 2025
- Kernersville, NC
Bad bad bad bad bad
Pulte Homes responded:
We're disappointed to hear this and we would like to learn more about your experience. We would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
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