Pulte Homes Reviews

Have had a few issues, largest being that the fence around the property was torn down in the last hurricane - back in October. Being told construction on a new one won't even begin until January. 3 months without a fence when we're paying to be in a "gated community". Also were told no damage to our roof in the storm (we were out of town) only to find out - by accident - weeks later that a section of our roof had been torn off. Overall, Pulte has been pretty responsive when repair requests have been made, and we've had a couple. Overall, we love the home - at least we WILL once we have a fence back up! ... More

Since this was our first "new build," my wife and I were extremely excited from the beginning of the buying process. We have two little kids and wanted a house we could make a home to make memories in. We were fortunate to be able to afford a house in Sheldon Woods and add all the upgrades we wanted. However, since moving into the house, we learned that some of the materials used were cheap and some of the craftsmanship of the work could have been and should have been better. We began having electrical issues within a few days of moving in, followed by a loose pipe in the walls connected to the washer machine. Actually, we had electrical problems since before closing that were found by our private inspector. These were allegedly minor issues and were fixed by our closing day. We submitted a service request, and they came out to fix the electrical issue (outlets tripping the breaker, preventing us from using them for daily household appliances) and secured the pipe after having to cut the wall. However, since November 9th, I've submitted seven service requests for electrical problems. Problems that should not be occurring. For example, outlets are constantly tripping from simply trying to use a washing machine, a coffee machine, a toaster oven, a hair dryer, a hair straightener, and a vacuum. All of these are new, reliable brands and made for the standard 120v residential outlets. For several days at a time, I have not been able to wash my clothes and, in fact, have had to leave work clothes soaked in the washer because it would not stay on for the water to drain and the door to unlock. All the outlets I had issues with would not be able to hold power once they tripped until several hours later or until the electrician came out and replaced the breakers. Since then, the customer service manager for the area would come with the electrician and try to diagnose the issue of what was causing these power trips along with flickering lights I've told them about and caught on camera. They eventually determined that one of the ports in the "bus" had a poor connection to the breaker and moved the breaker to another spot. However, the problems continued, and I was told the breakers used were Arc Fault breakers connected to GFI's, making them too sensitive. This, to me, made sense to an extent, but not completely, as it was various locations of these trips and it did not explain the light issues. Furthermore, the neighbors have not had the same electrical issues, and I am pretty certain they use all of the above-mentioned household items. I am now on my 7th service request because after the breakers were replaced this morning in my master bath and washer, I plugged in my vacuum upstairs, and it tripped instantly again. This would then turn off the lights in my master bath. This breaker was allegedly replaced again this morning. For the amount of money we are paying for these homes (significantly overpriced), my family and I should not be having this kind of issues. I will say that they come out and try to fix the issues each time I submit a service request. However, it seems as though they are just doing a "workaround" correction and not trying to figure out the true problem of what is causing these headaches. This has become a daily problem and such a nuisance that I have reached out to my attorney and briefed him on the problems. My next step will be trying to get an electrical engineer not connected to Pulte. As much as I love the house, I can not say that I am happy with the end result, nor that I would recommend Pulte to any of my closest friends or relatives. As I mentioned before, other than the electrical issues I've been struggling with, we have noticed a lot of poor-quality craftsmanship throughout the house. ... More

We had emailed a number of times through the building process, a number of concerns were assured and not fulfilled. Final walk through was horrible with damage, failures, and craftsmanship issues, throughout the house. After Final walk and keys were provided, PULTE representatives do not respond or stay it was not on the final walk through notes, "so sorry" or that "is normal." We are very disappointed in the builder and their representatives!

Antonio and Andrew have been awesome both with ensuring all our concerns and questions have been attended to in a quick and attentive manner. They have really helped with making this home buying experience (my wife and mines first home) truly stress free.

I was impressed with Pulte's promptness in addressing the issue.

All went as planned from Day1. Some minor issues with lot pricing in the starting stage .. otherwise it's very good experience.

As a first time home buyer this experience should be fun and joyful and it was anything but that. The only great part of our experience was our construction supervisor Connor. All other aspects were brutal. We ended up with a gorgeous home but it was a miserable journey. I would not purchase a pulte home again nor would I recommend it to others.

Finishing is not well done. Responses to issues are not timely.

We bought 2 houses from Pulte, and we are quite happy, overall process and times were as expected, and overall quality is excellent.

We really enjoyed our new building experience. Our construction manager was easy to reach and very helpful in his responses. He provided a lot of valuable information that helped us during and after our build. I recommend Pulte if you are considering a move.

Home and surroundings good, workmanship and design good. Pulte mortgage however ruined our experience.

Matt and Griffin were GREAT. So happy with their kindness and attention. Nice work, guys!

Overall it was an easy process purchasing a home with Pulte.

My wife and I have purchased new homes in the past but Sabrína and Andre went above and beyond from a customer service standpoint. A home is never perfect but they would follow through on their commitments. That’s all we can ask for

Pulte built my home with an excellent workmanship, however, they charged too much for the upgrade as compared to market price, hence for me, it was not a good value for the price.

Quality is the biggest concern. From the building materials to the construction process itself, there are issues at every stage. Initially, I believed that Pulte was responsible for the end-to-end delivery with a strong focus on quality, but that’s clearly not the case. There are still numerous areas where things are falling short. Given the price I paid, I don’t believe it’s worth it. The overall experience doesn’t align with the expectations set at the time of purchase.

Had such a great experience working with Eamonn. He is a great asset to your community and your company.!!

TO Make the biggest mistake of your life. BUY a Pulte home.

Thanks to the Pulte team at Amber Fields! Everyone has been very responsive to my questions, and there have been many! I especially want to commend Brien. He has been so helpful His experience and advice is very much appreciated. A few weeks ago I had a sloppy washer/dryer installation from another vendor. It was late Friday afternoon and Brien immediately came by to help me resolve an issue. It's been a crazy year but I'm glad to be HOME!!

We're loving our new house and neighborhood. We chose Pulte because of the flexibility of their plans and being able to have two offices + two bedrooms. Everything turned out great and the team was good to work with. Our house was delayed by four months from the original close date, which was one of the only things that could have been improved.

Overall my experience with construction quality and material for cabinets are not upto the mark. Within 3 weeks of moving cabinets moved from wall and created crack in backslash and countertop . There is wide gap due to this. Basement stairs have gap and not attached to wall. Wall paint is coming out with a light touch . Cabinets paint is coming out . We feel not confident even after spending huge amount for the Material quality. Feeling disappointed

Stephen was so easy yo work with. He kept us informed every week which was so important to us since we were having our home built while still living in Pennsylvania. Pulte was great to work with as well, from Nick in the sales center to the design studio and all phases of the construction process.

Working with the front office (Peggy) to select and buy was a great experience. Also, dealing with the Construction Manager (Mark) was awesome. The process became much "less" helpful and "less friendly" as we moved in and during the first few weeks of transition

Did a really good job with my home.

It was a transparent process from the beginning except for the loan and the mortgage team could've been more supportive and explored more options together instead of forcing some options through.