Pulte Homes Reviews

We are very pleased with the quality of the workmanship and response to after sales issues. We are not so pleased with the communication received during the build. We lived out of state during the construction so we relied on the sales consultant and construction manager for timely and accurate updates on progress and delays. The updates were few and far between. We only received then after much prodding and several on-site visits from us.

Our new home is pleasant and as we expected in most features. The features that are especially helpful are the attention to soundproofing between houses, the amount of closets/storage space inside of the house, the size of the master bedroom and bath, and little extra features like the sliding patio door with screen that lets in lots of fresh air. Almost all of the people we dealt with throughout the process were knowledgeable, efficient, professional and responsive. Alfredo, Kit, Bobbi, Scott, and Brian stood out. Barbara with the title company stepped in after the previous representative was no longer available, and was very efficient, knowledgeable, and responded quickly to requests. The Pulte organization seems like a well-run organization. We do wish that the townhome community had sufficient street parking and large enough garages or driveways so that simple tasks like taking out the trash did not require the moving of cars or other items out of the garage. ... More

Not a great experience. Not a pulte experience

I’m not sure if all big developers are like this but for Pulte I can definitely say this. Don’t ever trust the sales team and don’t take anything on face value which they say. If you have any issues after the closing they WILL NOT respond. However im satisfied with the construction quality and this team’s responsiveness.

We were pleased with the constant updates from the team from start to finish.

Great property location next to Danada Forest Preserve and convenient access to the highway.

Customer service very poor after settlement

I am extremely dissatisfied with the poor workmanship and repeated water leaks in my brand‐new Pulte home. Multiple defects—ranging from improperly installed plumbing to inadequate insulation—have caused water damage to the subfloor, drywall, and carpeting. Despite reporting these issues immediately, the builder’s response has been slow and dismissive, forcing me to personally manage moisture mitigation and mold prevention at my own expense. In my view, these failures go beyond minor oversights; they raise serious concerns about Pulte’s compliance with industry standards and building codes. The refusal to provide thorough inspections or proper remediation, even after multiple incidents, suggests negligence and a lack of accountability. I believe this could leave the builder legally liable for ongoing structural damage and any health risks associated with mold or compromised materials. ... More

From our sales agent, two construction managers and the warranty department, we've only had good experiences. Wish we had more options; i.e., choice of appliances, option for screened in porch, flooring. This is our third downsizing and the one that worked the best. Overall we love the house and are happy with this community and location. I would highly recommend Pulte.

The sales agent at Greystone doesn't do business with integrity. She manipulated numbers in a deceiving manner. If one doesn't look at the numbers closely during the contracting, chances of you being mislead is very high. The mortgage interest rates also was not honored until I say I have to withdraw. Not responsive to calls sometimes and the mortgage department (Noah the loan officer) will respond to calls only when he wants to. To sum up, the experience could be better and more transparent to buyers.

Pulte Homes are quality builders.

Very informative and very professional quality experience!

Too many things they leftover to fix. They said after closing we will fix but now they don’t show up

Every document was well explained and the overall process was easy

Great experience building a new home with Pulte!

Will never buy through Pulte ! I wish I could go back in time! Poor workmanship and Quality.

Now is almost 2 months after closing and there are still some items such as pendant lights in the kitchen and wood panels that are not being installed.

For the most part we are happy with our Pulte Home buying experience. The house is very quite and seems well built and the people on the home buying team were courteous and responsive. However, the upgrades are far too expensive ( especially the flooring) and they don't paint the garage interior which to me, is just downright cheap for the price we paid and the landscape plants and trees are not the best. Still a pretty good experience but could have been better.

The level of professionalism and responsiveness to my questions and concerns has exceeded my expectations.

Our home buying experience with Pulte was great. My family and I are happy with our new home. We are proud of our new home. The Pulte warranty has also been extremely convenient. Everyone has been kind and very helpful.

Communication is important we are enjoying our new home

Overall the experience was good. We were able to get the lot we wanted. Carolyn at the sales office was great and very helpful. Only issue is that some finishing details were not properly taken care of. Quarter round around the kitchen island was not properly installed and the front door paint is awful. A service request was submitted. As of today still waiting for the issue to be taken care of. Other than that, so far we are really happy with our home.

We couldn’t be happier with our new home! Pulte has delivered an exceptional experience from start to finish—impeccable design, quality craftsmanship, and top-tier customer service. Every step of the process exceeded our expectations, making our dream home a reality. If you’re considering building a new home, we highly recommend Pulte. 5 stars!

It took longer to close than I had hoped but most of the people that I met at Pulte were eager to help and make things right. Especially my sales agent and sales manager. I'm also happy with the house and neighborhood! Thank you!

Good communications. Small issues quickly got fixed.