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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15877 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Antonio and Andrew have been awesome
- Evan B.
- Verified HomeBuyer
- December 11, 2024
- Port Saint Lucie, FL
Antonio and Andrew have been awesome both with ensuring all our concerns and questions have been attended to in a quick and attentive manner. They have really helped with making this home buying experience (my wife and mines first home) truly stress free.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Responsiveness to issues
- Yung V.
- Verified HomeBuyer
- December 10, 2024
- Whitestown, IN
I was impressed with Pulte's promptness in addressing the issue.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Planned Delivery on Time
- Anonymous
- Verified HomeBuyer
- December 10, 2024
- Plainfield, IL
All went as planned from Day1. Some minor issues with lot pricing in the starting stage .. otherwise it's very good experience.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Gorgeous home- but would not do it again
- Anonymous
- Verified HomeBuyer
- December 09, 2024
- La Vergne, TN
As a first time home buyer this experience should be fun and joyful and it was anything but that. The only great part of our experience was our construction supervisor Connor. All other aspects were brutal. We ended up with a gorgeous home but it was a miserable journey. I would not purchase a pulte home again nor would I recommend it to others.
Total Score 3
Quality 4
Trustworthiness 1
Responsiveness 1
Unsatisfied finishing
- Anonymous
- Verified HomeBuyer
- December 09, 2024
- Littleton, CO
Finishing is not well done. Responses to issues are not timely.
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 1
Great House, and great quality
- Nicola S.
- Verified HomeBuyer
- December 09, 2024
- Orlando, FL
We bought 2 houses from Pulte, and we are quite happy, overall process and times were as expected, and overall quality is excellent.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very happy with our big move!
- Anonymous
- Verified HomeBuyer
- December 08, 2024
- Brownsburg, IN
We really enjoyed our new building experience. Our construction manager was easy to reach and very helpful in his responses. He provided a lot of valuable information that helped us during and after our build. I recommend Pulte if you are considering a move.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad experience
- Anonymous
- Verified HomeBuyer
- December 08, 2024
- Hilliard, OH
Home and surroundings good, workmanship and design good. Pulte mortgage however ruined our experience.
Pulte Homes responded:
We are thrilled that you are pleased with your home, but sorry to hear your experience with our mortgage team has left you feeling disappointed. We'd like to know more about the problem. Would you mind sending us an email at customersupport@pultegroup.com so we can look into this? ^TP
Total Score 2
Quality 4
Trustworthiness 4
Responsiveness 4
Very happy with my home!
- Candace O.
- Verified HomeBuyer
- December 08, 2024
- Columbia, TN
Matt and Griffin were GREAT. So happy with their kindness and attention. Nice work, guys!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
As a first home buyer - It's a great experience purchasing a home with Pulte
- Anonymous
- Verified HomeBuyer
- December 08, 2024
- Hamel, MN
Overall it was an easy process purchasing a home with Pulte.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
André and Sabrina, builder and sales rep
- Chris E.
- Verified HomeBuyer
- December 08, 2024
- Orlando, FL
My wife and I have purchased new homes in the past but Sabrína and Andre went above and beyond from a customer service standpoint. A home is never perfect but they would follow through on their commitments. That’s all we can ask for
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte: Workmanship great but upgrades too costly than market price
- Anonymous
- Verified HomeBuyer
- December 08, 2024
- North Grafton, MA
Pulte built my home with an excellent workmanship, however, they charged too much for the upgrade as compared to market price, hence for me, it was not a good value for the price.
Total Score 3
Quality 5
Trustworthiness 5
Responsiveness 3
Pulte quality is not as epxected
- Anonymous
- Verified HomeBuyer
- December 08, 2024
- Concord, NC
Quality is the biggest concern. From the building materials to the construction process itself, there are issues at every stage. Initially, I believed that Pulte was responsible for the end-to-end delivery with a strong focus on quality, but that’s clearly not the case. There are still numerous areas where things are falling short. Given the price I paid, I don’t believe it’s worth it. The overall experience doesn’t align with the expectations set at the time of purchase.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
401 Experience
- Grace G.
- Verified HomeBuyer
- December 08, 2024
- Raleigh, NC
Had such a great experience working with Eamonn. He is a great asset to your community and your company.!!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Ed
- Edward B.
- Verified HomeBuyer
- December 08, 2024
- FLORENCE, AZ
TO Make the biggest mistake of your life. BUY a Pulte home.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
New home at Amber Fields
- Jennifer K.
- Verified HomeBuyer
- December 08, 2024
- Rosemount, MN
Thanks to the Pulte team at Amber Fields! Everyone has been very responsive to my questions, and there have been many! I especially want to commend Brien. He has been so helpful His experience and advice is very much appreciated. A few weeks ago I had a sloppy washer/dryer installation from another vendor. It was late Friday afternoon and Brien immediately came by to help me resolve an issue. It's been a crazy year but I'm glad to be HOME!!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Happy with our home
- Amber H.
- Verified HomeBuyer
- December 08, 2024
- Georgetown, TX
We're loving our new house and neighborhood. We chose Pulte because of the flexibility of their plans and being able to have two offices + two bedrooms. Everything turned out great and the team was good to work with. Our house was delayed by four months from the original close date, which was one of the only things that could have been improved.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Rashmi
- Abhishek V.
- Verified HomeBuyer
- December 08, 2024
- Aurora, IL
Overall my experience with construction quality and material for cabinets are not upto the mark. Within 3 weeks of moving cabinets moved from wall and created crack in backslash and countertop . There is wide gap due to this. Basement stairs have gap and not attached to wall. Wall paint is coming out with a light touch . Cabinets paint is coming out . We feel not confident even after spending huge amount for the Material quality. Feeling disappointed
Pulte Homes responded:
Hi Abhishek, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
Awesome Experience with our Construction Manager
- Joseph A.
- Verified HomeBuyer
- December 08, 2024
- Apollo Beach, FL
Stephen was so easy yo work with. He kept us informed every week which was so important to us since we were having our home built while still living in Pennsylvania. Pulte was great to work with as well, from Nick in the sales center to the design studio and all phases of the construction process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Builder was terrific- Mark
- Terry W.
- Verified HomeBuyer
- December 08, 2024
- Delray Beach, FL
Working with the front office (Peggy) to select and buy was a great experience. Also, dealing with the Construction Manager (Mark) was awesome. The process became much "less" helpful and "less friendly" as we moved in and during the first few weeks of transition
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 3
Great job with my house thank you!!
- Granville C.
- Verified HomeBuyer
- December 08, 2024
- Avon, IN
Did a really good job with my home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good process from start to finish with some hiccups
- Vivek R.
- Verified HomeBuyer
- December 08, 2024
- Leander, TX
It was a transparent process from the beginning except for the loan and the mortgage team could've been more supportive and explored more options together instead of forcing some options through.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The seller manger Nicole was unprofessional, she put some orders on my house that I didn’t ordered it and costs me more money , she was treating me in a rude way all the time during the purchase process
- Ashraf B.
- Verified HomeBuyer
- December 08, 2024
- Westfield, IN
I have couple of things to fix after we moved in , it was a hard process with no response
Pulte Homes responded:
Hi Ashraf, thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Build Quality
- Kiritsinh P.
- Verified HomeBuyer
- December 08, 2024
- Laurel, MD
Quality of shown model home and the one of the actual home are vastly different. Real let-down.
Pulte Homes responded:
Hi Kiritsinh, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Great builder with great warranty
- Jacob C.
- Verified HomeBuyer
- December 08, 2024
- Hoschton, GA
Good experience with the building process. After move in there were a few issues, but they are being taken care of.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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