Pulte Homes Reviews in Philadelphia, PA

This is the first time my wife and I have gone with a big builder for a home and the process couldn't have been more smooth. Despite choosing our lot after the structural choices were made, they let us make a few small adjustments that greatly enhanced our enjoyment of the house. During the build process, the super was in contact with us frequently and made himself available to answer any question we had, even getting back to us in a timely manner if he didn't know the answer off the top of his head. We've also talked with our customer warranty rep a few times since moving in for general questions and minor repairs (due to damage from movers) and he's been responsive and helpful each time. We haven't had to file a claim for anything yet, but we expect that process to be similarly handled if the need arises. ... More

couple of issues with land scaping/grading behind the house working with customer care support to resolve the issue. Rain water not flowing properly into drain. Issue details shared with Pulte team and waiting for the solution.

We absolutely love our new home. The settlement date was unfortunately pushed out several months past the initial expectation which resulted in a higher mortgage rate sadly. We have run into some electrical issues such as a recess light being covered over by drywall, electrical switch issue in the hvac closet which the builder was aware of prior to settlement but did not fix until after move in. We also could not hard wire our security cameras as there was a wire that was stalled into in the attic. We understand these things happen and Pulte has been quick to respond to maintenance issues and helped to get them resolved quickly. Communication during the building process was very sparse. We were told we could expect to receive weekly updates every Friday which turned into 3 over the course of 4-5 months with many of our outgoing emails ignored. If the communication would have been better the whole experience would have been a 5 star experience. ... More

Good workmanship and construction management. Pro-active communications by sales agent.

I love the sales lady Natalie who responded fast n was very polite.

Great value for the money. Detailed finishing work not the finest.

Overall good experience. Issues acknowledged in timely manner, although resolutions have been slow.

The builder was great to work with. The only thing I would recommend is staying on top of the small details (molding, painting, etc.) some of that was poorly done but the house in general was beautiful.

Waiting for several complete actions

Overall satisfaction. Quality of paint finishing needs improvement. Had to push for punch list follow up after closing. Good response once issues were addressed.

Rushed through many items and it sometimes shows, including but not limited to not measuring for levelness and size. But great home warranty team and experience thus far.

The Pulte staff has responded to discussing the issues with us but has been not quite useful in promptly resolving these issues.

A week into moving into our new home I discovered a leak in my front window which has pieces of drywall falling as well as water marks on the wall underneath. Days later I had a new leak in my roof which came through my master bath as well as my kitchen ceiling. I have been reaching out to the warranty company for 3 1/2 weeks now to get my “roof inspection report” and get my home fixed. In addition, I am still waiting for repairs from pre closing to be completed and I continue to watch my sod die. I love my home but these past 6 weeks have been extremely frustrating.

Overall the house is great but there are many quality issues we have discovered. To start, the vanity lights in 2 of our bathrooms have fallen out. Our living room carpet is so thin, we can feel the nail strip underneath. The kids have had multiple injuries since they don’t typically wear socks or shoes in the house. Under our basement carpet floor, we can feel Little Rocks so it doesn’t seem like the floor was cleaned prior to laying the carpet. Our door locks have to be positioned a certain way in order to lock properly. And lastly, Some of the trim does not meet the floor.

Cheap sub contractors and not paid attention to small details. Have a 16 open tickets regarding all the issues.

Don't trust them. What they say and what they do are 2 totally different things. Was told my garage would have an extra step or 2 into my house. Ended up with 5 steps and a whole landing. I can't fit my car in the garage. Secondly, was told numerous times that I would have a prewire for a light fixture above my dining room table. They installed a prewire for a ceiling fan which is a much smaller box so my chandelier can't be installed correctly. They are saying the ceiling fan prewire is correct. Who would install a ceiling fan above their dining room table? They are very untrustworthy. Overall, my house is beautiful, but Pulte lies. ... More

Quality is not great for the price . Need to work on quality and pricing . We found lot of issues and after sales they never look back to solve the issues.

Overall we love our home because it’s our home but the buying process with Pulte was painful, stressful and not pleasant. There were many times we wondered if we made the right decision. The contractors are just sloppy with their work and the sales people are completely untrustworthy. If the customer experience was better, they’d really be at the top of the game because the home designs are beautiful. Purchase with caution and just know what you’re getting into.

Details is very no good

Poor process in working with new homeowners to assist in the orientation of all the aspects of a new home. We have some early issues and it's difficult to get answers and assistance.

Poor services from warranty department

Used cheap materials & unprofessional job. Very disappointed with Pulte builder. Builder used cheap labor which benefited them only but the buyer had to suffer and comprise with final product being horrible. Everything seemed done with rush just to get it done. I have seen other builder new homes and I am very disappointed with Pulte builder for not putting their buyers satisfaction as Priority.

I’ve had a disappointing experience with Pulte. They make big promises during the contract phase but fail to deliver. There are numerous issues in my new house that I did not expect to see in brand-new construction. My construction manager was unresponsive and seemed indifferent, neglecting to check the quality of materials or the dimensions of rooms, cabinets, and windows as the house was being built. The salesperson was more focused on pushing the closing without addressing the issues we discussed during the final walk-through. Additionally, they planted seeds, trees, and shrubs in the yard 2-3 months before completion but never watered them. By the time of closing, everything was on the verge of dying. My kitchen sink was already scratched before the house was handed over. It appears that Pulte is more focused on starting new projects than ensuring the quality of homes currently under construction. I would not recommend Pulte to anyone, and I won’t consider them for my next home search. Extremely disappointing. ... More

Too many oversights with the final product. Needing constant service requests for the things the builder shouldn't have missed in the first place.

Terrible service. Home not done in accordance with contract or upgrades. Walked away from settlement. Lawsuits threatened. Brutal experience trying to get Pulte to simply complete home in accordance with contract