- New homes
- Pulte Homes
- Reviews
- Philadelphia, PA

Pulte Homes Reviews in Philadelphia, PA
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What Philadelphia Homeowners Have to Say About Pulte Homes.
Read all 57 verified reviews from homeowners that built a new home with Pulte Homes in the Philadelphia area. Philadelphia homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Philadelphia Area
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Customer Reviews
Home Quality Not As Promised
- Devang Bhupinbhai P.
- Verified HomeBuyer
- September 26, 2024
- Souderton, PA
I’ve had a disappointing experience with Pulte. They make big promises during the contract phase but fail to deliver. There are numerous issues in my new house that I did not expect to see in brand-new construction. My construction manager was unresponsive and seemed indifferent, neglecting to check the quality of materials or the dimensions of rooms, cabinets, and windows as the house was being built. The salesperson was more focused on pushing the closing without addressing the issues we discussed during the final walk-through. Additionally, they planted seeds, trees, and shrubs in the ...
Pulte Homes responded:
Hi Devang, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Poor workmanship
- Vishwanth P.
- Verified HomeBuyer
- January 25, 2024
- Souderton, PA
Too many oversights with the final product. Needing constant service requests for the things the builder shouldn't have missed in the first place.
Pulte Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Awful experience
- Marcus S.
- Verified HomeBuyer
- March 09, 2022
- North Wales, PA
Terrible service. Home not done in accordance with contract or upgrades. Walked away from settlement. Lawsuits threatened. Brutal experience trying to get Pulte to simply complete home in accordance with contract
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Not at all satisfying with material and after closing services
- Anonymous
- Verified HomeBuyer
- May 02, 2024
- Souderton, PA
Very bad execution after closing service is very bad material and build quality so poor whole house make noise floor and steps in just 1 month even doir not closing properly low and cheap quality making cost cutting
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Very Bad
- Van P.
- Verified HomeBuyer
- July 24, 2025
- Souderton, PA
Very Bad no one cares about the quality
Pulte Homes responded:
Thank you for taking the time to provide feedback. We're truly sorry to hear that your experience did not meet your expectations. Your feedback will be shared with our team, and if you're open to it, please reach out to us directly so we can better understand your concerns and work toward a resolution. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Dishonest and poor quality
- Anonymous
- Verified HomeBuyer
- June 05, 2025
- Horsham, PA
If I could give 0 stars I would. They have been dishonest and difficult throughout the entire process. We’ve had several issues arising from overall poor workmanship and negligence on part of their subcontractors which they refuse to take responsibility for. They nickel and dimed us for several upgrades, but bait and switched us and subbed out for things that were cheaper than what we had paid for. They have been dishonest and the quality of their homes cannot be justified by their price. I would not recommend at all.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and regret that it has left you feeling misled and disappointed. What you described falls far short of the standard we strive to uphold in both quality and transparency, and we understand how frustrating it must be to feel that concerns have not been properly addressed. We would like to make leadership aware of your experience and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Reserve at Franconia - Very Poor Quality
- Anonymous
- Verified HomeBuyer
- December 02, 2024
- Souderton, PA
Very Poor Quality. They don't take ownership, and there is no quality check. They just want to close the house ASAP. Once you close the house, they will just make some lame excuse in the name of "We are not a custom builder; we are a Production builder." It feels like I bought a remodeled house at the price of a New House.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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