Pulte Homes Reviews in Philadelphia, PA

What Philadelphia Homeowners Have to Say About Pulte Homes.

Read all 54 verified reviews from homeowners that built a new home with Pulte Homes in the Philadelphia area. Philadelphia homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.8 out of 5 stars in Philadelphia Area

54 Reviews in Philadelphia Area

Star Rating Breakdown

Ratings by Category

Overall 3.8

Quality 3.6

Trustworthiness 3.7

Value 3.8

Responsiveness 3.8

Pulte Homes in Philadelphia Area

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Customer Reviews

Awful experience

Marcus S.
Verified HomeBuyer
March 09, 2022
North Wales, PA

Terrible service. Home not done in accordance with contract or upgrades. Walked away from settlement. Lawsuits threatened. Brutal experience trying to get Pulte to simply complete home in accordance with contract

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Not at all satisfying with material and after closing services

Anonymous
Verified HomeBuyer
May 02, 2024
Souderton, PA

Very bad execution after closing service is very bad material and build quality so poor whole house make noise floor and steps in just 1 month even doir not closing properly low and cheap quality making cost cutting

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Dishonest and poor quality

Anonymous
Verified HomeBuyer
June 05, 2025
Horsham, PA

If I could give 0 stars I would. They have been dishonest and difficult throughout the entire process. We’ve had several issues arising from overall poor workmanship and negligence on part of their subcontractors which they refuse to take responsibility for. They nickel and dimed us for several upgrades, but bait and switched us and subbed out for things that were cheaper than what we had paid for. They have been dishonest and the quality of their homes cannot be justified by their price. I would not recommend at all.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and regret that it has left you feeling misled and disappointed. What you described falls far short of the standard we strive to uphold in both quality and transparency, and we understand how frustrating it must be to feel that concerns have not been properly addressed. We would like to make leadership aware of your experience and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Reserve at Franconia - Very Poor Quality

Anonymous
Verified HomeBuyer
December 02, 2024
Souderton, PA

Very Poor Quality. They don't take ownership, and there is no quality check. They just want to close the house ASAP. Once you close the house, they will just make some lame excuse in the name of "We are not a custom builder; we are a Production builder." It feels like I bought a remodeled house at the price of a New House.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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