Pulte Homes Reviews in Charleston, SC

Horrible experience buying this house. Mortgage and Insurance were absolutely horrible. I think the mortgage part is a complete scam. They took my 20% down payment and sold my mortgage before my first payment. Insurance is still sending me cancellation letter after issuing and canceling my I insurance before I even closed on my home.

Don’t believe the hype ! The houses are nice but way over priced especially what you get and the size of the lot . Our main issue is the fact that when we closed on our house it still was not finished ! It’s taking about a month to finally get things to about 90% . There is much better builders out there that will actually finish a build before you move into it . I would not recommend Pulte to anybody! No integrity or Quality control process .

I had a terrible experience dealing with Pulte. I got the run around for months about a drainage issue in my backyard, it was so bad you couldn’t literally put a canoe in the water. Pulte representatives didn’t want to spend the 2,000 dollars to have French drains put in to fix the issue. Somehow they were able to look at us with a straight face and say there was no issue. The lack of integrity and honesty was nothing I have ever seen before in any buying experience. This is the third home I have built and it was by far the worst experience.It was exhausting to deal with, but after months of back and forth and having multiple professionals come to our lot, they finally gave us a credit to fix it on our own. ... More

The only positive thing I can say is our sales manager Sam was amazing! He answered all of our questions and more and was very knowledgeable! Besides that our build was littered with issues and now being in the home a few months still experiencing issues. The quality that we received compared to what we paid for is atrocious! I have a very long list of issues but I'll name off as many as I can. We closed without there being a smoke detector on the first floor that wasn't solved until weeks later. None of the cabinets or floors were covered during the build and are scratched and had paint on them. We were told to fix this by using a brown sharpie instead of Pulte replacing them. The quality of the concrete is the worst I've ever seen. There are swirl marks in the driveway, the porches are not remotely flat, they weren't cleaned after the build, and the garage floor was so bad that they had to put Ardex on top which is only a temporary fix. The landscaping is not flat and has holes all over and one side of the backyard floods even though we were told it was fixed. The kitchen sink was scratched up when they had the cleaning crew come in and we are not able to get those scratches out and Pulte refused to replace it. The trim around all the windows and doors are scratched, not straight, or we're not sanded before hand. Our wood stairs were stained very poorly and was not stained uniformly. The subcontractors they had come in to fix the mistakes were incompetent and had no idea what they were doing. We had an exposed outlet. The lights in the ceiling were not installed properly. After closing we found there was no insulation above half our home. And the list of things wrong go on and on. We have talked with multiple Pulte neighbors and they have also expressed their frustrations with sub par quality. I would highly discourage anyone from buying from Pulte! We will NOT be buying another Pulte Home. ... More

From the mortgage to still trying to get multiple poor quality and craftsmanship issues fixed, it’s been a nightmare. House should have never passed inspection with all the issues. The original “foreman” left to take another position so I guess he didn’t care. The new boss Don has inherited his problems and is trying his best. If this was custom built with conventional construction loans, they would never get the 20% hold “punch list” payment. No wonder Pulte does business this way.

Buying a home should be an exciting and rewarding experience—but building with Pulte was, without question, the worst of the four new homes we’ve purchased. From the very beginning, we were never treated as valued customers. Pulte made it clear that we were nothing more than a nuisance—something they had to deal with, not serve. Every request we made was met with indifference and a dismissive attitude. There was no accountability, no urgency, and certainly no genuine customer care. It was a constant battle to get basic answers and support—things that should be standard when you’re making one of the biggest purchases of your life. We were fully aware that Pulte consistently ranks at the bottom of the top 20 national builders. After going through this experience, we can say without hesitation that they’ve earned that reputation. The so-called “3% incentive” for using Pulte Mortgage is a flat-out lie. There is no incentive—Pulte simply charges you three points to give you the same interest rate you could get from any competitive lender. It’s deceptive, unethical, and exactly what you’d expect from a builder that puts profits over people. We toured five other builders in the Charleston area, and our only regret is that none of them were building in Sea Island Preserve. If there had been another option, we would have taken it without hesitation. To be very clear: we bought this home in spite of Pulte, not because of them. We would never recommend Pulte to anyone, and if asked, we would strongly warn others to stay away ... More

Ruff work everywhere. Poor communication.

The buying process did not meet our expectations. Sales and upper management overall did not seem to be trustworthy. Their main goal appeared to be making a sale and as soon as the contract was signed they became unresponsive. Advertised sales prices were lower in Pulte's website and on MLS than the actual home prices offered for the same homes when we inquired at the sales office. Quality of construction was below expectations. Our home was not professionally cleaned at closing. Almost two months after moving we are still cleaning paint drops and construction dust from corners, floors, bathrooms etc. We have uneven floors, a poor paint job and overall shoddy workmanship. We do not feel that we received a good value for the price we paid. Overall we like our home's layout, square footage and how it is distributed. However, based on our experience buying a Pulte home in Nexton I would not recommend them. I would probably never buy another Pulte home again. ... More

While I like the home overall, the quality that Pulte keeps telling you about does not exist. Over 30 days post close and our punch list still has not been addressed. The end product is not satisfactory and we still have multiple issues with the home. The bandaids are already falling off. The cabinets are cheap. The only upgrades I would recommend are foundational with extended rooms otherwise I would recommend minimal upgrades and do it yourself post close. When it comes to the punch list, they simply remove the tape and not fix the original issue that was taped. And when they actually fix the issue, they create more. Our driveway is already cracking after bringing repaired twice. The interior paint job is like a 3rd grader did the painting. Nice home but terrible quality. Just prepare yourself for an end product that is nice but lacks the “Pulte Quality,” or maybe this is what Pulte considers quality? ... More

Our new home was built to a very poor level of quality. It looks like they used bargain bin/defective sheetrock and trim throughout. Cheapest possible appliances, carpet, cabinets, and paint. Wish I had gone with a different builder.

This was the worse experience we ever had building a home. We have built 3 other homes in the Charleston area and this was awful right from the mortgage company on. The workmanship is horrendous!!! They rushed building our home and right from the sod, bushes and trees on into the house it is cheap, poorly done, and still not completed after 2 months of our living here!! Even the appliances were wrong! I would never recommend a Pulte home to anyone and would discourage anyone from building with Pulte.I

Horrible experience, zero customer service, no pride in their work, sloppy, constant mistakes that they never fixed, did not care about the customer at all, just throwing up the house as fast as possible with unqualified workers.

You will be spending a lot of your time fighting to get repairs completed! They will complete them but you have to fight to get them completed.