Pulte Homes Reviews in Charleston, SC

I am pleased with the house I had built. Pulte gave a lot of great incentives to use them as a builder. I was overall happy with the process, but there was a lack of communication during the middle of the building process. I feel like they rushed to get my house built by a certain pre-determined date. The final touches were not done as well as I had expected. There were too many houses being built at the same time in my community and towards the end I don't think the builder had enough time to really focus on the finishing touches. Items that should have been taken care of were done in a poor fashion just so we could close on the given date. ... More

The process leading up to the build was fantastic. The Pulte team really knows how to make you feel like you are the center of the "universe" when it comes to your build. First, the positives: 1. Responsive to questions 2. Fast build 3. Pulte Mortgage was a good team and was very easy to work with 4. Very few issues along the way 5. Great people to work with Cons: 1. The choices in the design process can be a sham. You get two cabinet choices, both of which are not great. I called Aristocraft cabinetry out of curiosity to see what the cost difference is for different colors. Surprise, there wasn't for 4 other colors. Pulte gives you the worst two colors and if you want more, you pay the premium. This is not a good practice. 2. We chose the radiant barrier for the attic. However, Pulte does not install radiant barrier on the gable wall. I thought this strange so I called the manufacturer of the radiant barrier. They recommend that for complete effectiveness, it be installed at all outer facing walls and the roof. I relayed this message to our site manager and was told Pulte does not do this. 3. The follow up. Several things were missed in terms of touch up and stains and what not on carpet and other small issues. No biggie, it happens and is expected on a new build. After the close of the house, crickets. It has not been a month now since my last communication on issues that were supposed to be resolved on the day of closing. I will say one final thing, the process for the most part was great and we do have a lovely home. However, Pulte claims that they are a step above the rest, but at the end of the day they are just like your Mungo homes or Lennar, nothing special and limited choices on cost comparison. The people we have dealt with are what have made this a good process but they do have a few things they need to change to make it an excellent company, not just another home builder. ... More

large disconnect between builder and HOA. Still no-one can tell me who is responsible for providing the HOA with a listing of new residents so we can make sure we receive latest info, i.e. gate closures, operation of access cards, guests requirements when gates are closed, names of residents in the access directory, etc. Initially Jonah was spot on with responsiveness to our questions and problem solving. currently he has been non-responsive.

we are please so far with the home but it os taking too long for some small punch list items to be completed

As a homebuyer from out of state, Pulte Homes made the experience enjoyable. From the constant updates from sales rep, to the knowledgeable design center designer, to working with the mortgage was a 5 star experience. The production side of the business was a 3 to 4 star experience. Weekly updates were provided, but I still have some items remaining from closing. There is a plan in place so I will reserve comment until delivery. Also better project management of subs would be my only recommendation. Really good product for track construction almost similar to the stick building model.

Pulte was overall very good to work with and produce a reliable home. Our field manager was great and made the whole experience much more enjoyable.

We love South Carolina and Oakfield had great eye appeal as we drove through the development. We felt it checked our boxes. However, the quality of the built is mediocre at best and we feel the cost of the house was way too expensive for the workmanship/quality that was delivered. Unfortunately, we feel we will have many repairs to make along the way. They have already begun.

We love our New Model Home! We are new to the area of Johns Island Charleston, we are from upstate N.Y. The Craftmanship of Pulte is Outstanding!! We are very happy we decided on The Arbors!

At first the builder seemed eager to help and address the issues with our brand new home. He seemed especially concerned that his first review vis survey received 5 stars. Now it’s been over a month without all issues resolved and we are now noticing some quality issues, especially with our cabinets. We were told “scratches and dings” were not covered after 30 days. However the issue is. It scratches and dings, more like cheap quality laminate on cabinets. They said we got a cabinet repair kit to fix it ourselves but we never received one. Buyer beware. Polite forgets about you soon after you close and they get their money ... More

Initial sale about the purchase was easy and comfortable, not pressured. The project manager listened to our problems with the house, relay’s they will be resolved then you fill out a work order and get no where.Finish work is subpar.Sod looks dead in parts of the backyard, window seal broken so I see condensation.Baseboard going into the attic not finished.

Make sure you complete walk through before moving into your new home once you move in it has been difficult too impossible for any problems to get resolved!

Pulte originally offered lots first come first serve. When we looked to buy property we were informed that we would need to bid on the property. We learned that we were bidding against ourselves so we didn’t want to lose the opportunity to live in the community. Pulte has since dropped this practice. Regardless we love the home and community

The reason we chose Pulte was because of our Sales Rep Emily .. who sadly moved mid way through the build. She was amazing and a true asset to your team. Our PM Joe really went to bat to get things completed for us. He stayed in communication and on top of work orders. We appreciate he kept his promise to us.

On field manager was always available during construction to answer questions and try to solve issues. Thirty days after closing he is no longer responsible. The next person in line is not as available and issues are unanswered leaving us as new homeowners to solve them

There were quite a few issues with the house from day one. We now have a timeline for fixing most issues, but it has taken a month to get movement on some issues. The most critical issues (toilets backed up, shower not draining and water pouring into porch) we’re corrected in a timely manner. We are still awaiting our wine fridge. It does not appear that a great deal of attention to detail was provided by the tradespeople. We do love our home and look forward to enjoying it once the issues are corrected.

We were pretty disappointed in the condition of the home at close. We found all kinds of issues with the painting and we find more every day. Lots of dings in the wood that were just painted over, a poor paint job overall with many areas were the paint ran down the wall or peeled away where a door was closed with wet paint. So many painting issues that we’ll probably need to repaint the interior ourselves. The garbage disposal didn’t work at move in, cracked areas in the trim, the front door handle missing screws etc. We are really disappointed in the poor attention to detail and the responses to our service requests has been slow. If we could do it over we probably wouldn’t have moved forward with this build. ... More

They build a good home

Workmanship sloppy in areas. Paint applied with one coat most places; lacks quality finishing detail touches throughout; bathroom sink smeared with glue. Sound proofing concern - can hear toilet flushing and sink draining through pipes above our bedroom. Screening on porch was lowest quality screen size. Will say that appliances, cabinetry seem good quality. Haven't had full experience with warranty/repair team due to corona virus limiting people into home. Communication was lacking from project manager until build almost complete - supposed to have walk through prior to sheet rock going up, but somehow didn't know 50% of sheet rock was put up prior to our walk thru. Ease of installing cable/internet was pushed at us all along due to the prewiring system, unfortunately wiring was stuck somewhere between floors and took the supervisor 3 hours to fix, this after cable guy also spent 3 hours. On positive side, sales experience was positive, design team and experience was great. We do love our neighborhood and hope no bigger issues arise! ... More

Some details of lot layouts and community buildout were not shared prior to purchase as most would expect. Parts of the community with excellent retention of shade trees and landscaping, other areas not. Overall an OK experience at the Oakfield price point with minor issues post-move in. Paint quality is absolute builder grade and some of the recessed light fixtures were not well installed. Paint will mark easily forcing repainting after movers. The houses go together quickly. A very nice kitchen (which had 3 separate upgrades by us) but the wall between the pantry (a nice feature) and the garage, is apparently not insulated because the pantry gets amazingly warm in the summertime. Some framing issues with corners not being close to square, not a huge issue, but a real quality issue from our perspective. Ask lots of questions... ... More

I have had considerable issues during the build. Some just normal things that are expected during construction ,and others quite surprising lapses by sub contractors and even planning by land architect or engineer. while I will not list every issue suffice it to say electrical , and HVAC subs were subpar . Two months after closing and we are still working on the punch list. That said, Jack. D., our construction Manager is the sole bright spot in this process. Personable, knowledgeable and available, as well as responsive he has been able to resolve most issues except the fact we can not put our cars in the garage because of the design of the driveway(9ft long) and the radius available to turn into the garage which forces us to drive on the neighbors lawn to park in the garage! Overall ,the home has been well built, thanks to our private inspector who pointed out issues along the way and Jack D. who dealt with them as construction advanced. ... More

Finished product is a little less then I expected

We recently closed on our home and love the house however I'm not sure how to rate it just yet as there are some concerns with our home that we are waiting on to be addressed by the warranty department. Our agent was nice but she forgot some things that we wanted in our home. Our building manager was great about keeping us posted on updates during the building process. Quality or workmanship on the home.... I would give 3 or 3.5 stars for the price we paid. There was quiet a few cosmetic things like scratches, dings and (chunk missing from the plastic on the big sliding glass door, missing caulk, missing paint, paint on the carpet) and overall quality of the subcontractors that were overlooked. There were also a few of things that came up on our inspection report like the roof shingle placement and uneven foundation and sloping in some areas that were noted as carelessness. When I sent an email to the warranty department they were quick to respond and requested a copy of our inspection report. So, again this survey is a bit premature because we are still waiting for Pulte to get back to us. ... More

I’m not happy with the craftsmanship of the work done in the house. I feel like the whole building process was rushing and affected the final product. All contractors came to do their job and run to the next place without proper quality assurance. My experience was a constant effort to tell Pulte to fix things according to my standard expectations of buying a new house (considering this is the third house I bought). And finally, the materials used were traditional. Nothing special regarding the materials used.

The quality of work is extremely poor, the finishingwork such as the trim, paint is very disappointing for being a pulte home. In Charlotte NC, Pulte had a reputation for Excellence but i havnt found it hear in the Johns island Arbor community which i bought in. I spent over $500,00 buying and adding items to my home. Im still waiting on my punch list to be completed and I closed on march 13th 2020, I understand about the corona19 ut had no contact after being g told it would be taken care of.

Home was not cleaned as expected. Since we had to be out of the area until move in, we were not ready for the movers to bring things into the new home. Wall dust was everywhere and many areas had not received a final wipe down after walkthrough as directed.