Pulte Homes Reviews in Hilton Head, SC

Everything was great; however the communication between our sales manager and project manager was lacking. That could be much improved.

Overall we are happy with our new home. During construction there were many times windows were left open, allowing rain to come in. This resulted in drywall and wood needing to be replaced. The drywall used is very cheap and very thin. Tile work is exceptional! There was a problem with the septic line upon move-in which required a plumber and the county to tear up the sidewalk and clear/reconnect the lines. Our biggest issue is the yard. It isn’t equipped with proper drainage and our grass is constantly soggy with visible puddles. Morgan, our sales rep has been wonderful. Owen, we was our construction contact went above and beyond but he is no longer with Pulte and we have had subpar communication since he left. ... More

Let me start off with saying that we do love our new home. But the quality is not even close to what we expected for a $470k new home. The Pulte representatives we have spoken to are extremely professional, but the trades they hire do not seem to provide the quality of work I would expect. The finishings are not installed very well and we are already having issues that we are going through Pulty’s warranty process to resolve and we have only been here 2 months. The warranty process seems to take a lot of time base off of what our neighbors have said. And every single one of our neighbors have said they have some issue with their brand new home, so that is extremely concerning for new buyers looking at this builder. Again, we do love our new home, we just wish the quality was better based off the price we paid and what Pulte promises. ... More

It took from Sept. to one day before closing (March 31st) to tell us we were approved for a mortgage. It should not take that long. Still having issues after closing and I hope they can be resolved.

Take a very long time for the final walk through. After moving on February 4th. I needed to have the master vanity replaced as it was a factory defect. The tub in the guest bathroom was badly scratched. Filed Mgr. spent an hour trying to rub out the scratches. Have not decided whether to have Pulte replace the tub. Kitchen drawer edge ragged. All the nails were raised on the steps in the staircase, garage door did not operate property due to poor painting of the garage door. Waiting since before closing to have tree in the rear of the property trimmed. Although every half constructed home has received a palm tree, myself and others on our street have not. This has been reported several times. Home was delivered in a very dirty state. ... More

Have not been back to fix our issues.

Too quick on closing walk through. when items found not responsive and even tried to hide apparent fixing.

Home is nice and seems decently built. But when issues were found during final walkthrough the repairs were done quickly and improperly. Also quite a bit of the finishing work looks like it was done be a novice and never inspected. For the price I would expect better craftsmanship.

The Pulte staff themselves seem to be good and want to supply the best customer service and home to the customer, HOWEVER all the sub-contractors are absolutely terrible! Pulte really needs to watch who they are hiring. Some of the work is embarrassing. S3, the siding company especially!!! I suggest looking into some other options.

You have to supervise construction to detect mistakes early.

Selected items were being discontinued before we even got started on the build and I highly recommend you read and verify everything! Two of our design selections were noted correctly but put on the change order incorrectly and once you initial the charge order you’re stuck with it whether you like it or not.

Given today’s current market and high interest rates, homes are more expensive than what one might unit expect; that should make the quality and care better alone! Unfortunately, the product we received at the end was flawed. Our home had minor issues that we hoped would be resolved in a timely manner and through miscommunication and error, we still sit with those issues unresolved (paint, drywall, doors…). We did not get the experience we wanted. Construction crew had also urinated in our tubs during our home’s finalization! I hoped We would be treated with value, not just another “dollar symbol”. ... More

The sales and builder was good. Problem occurred after we moved in. Our builder has done everything right, but we have several things that need to be fixed and the contractors that need to fix them either don't show up or they never have the right products when they arrive. It's a 4 hour window they can arrive. So it's either ruining my morning or afternoon by sitting at my house. Just getting very annoying. I feel bad for our builder because he has done everything right. It's the people Pulte has chosen to do the work.

Pay attention to detail during your walk through though and take pictures and good notes!

Several items were identified in the new home walk through. Pulte never directly addressed some of them and never made the requested repairs. Buckling Hardy board siding that was installed incorrectly was screwed down tighter, rather than repaired with the recommended gaps for expansion. The dead turf in the lawn was never replaced or fixed. After closing in and move in, we continued to request repairs they had agreed to make. Some were addressed, others never were. We have had to ask and make requests 3-5 times for repairs of some of the items like malfunctioning door locks, cracked and missing caulk and grout, etc. I would NOT buy another home from Pulte. If I had to, I would negotiate a hold-back on funding to be disbursed when agreed to repairs were completed. ... More

There are many issues due to poor workmanship and also have had a very poor response to have them rectified. Been in the home over a month snd the issues and findings just keep on coming. Very disappointed!

When I was shopping for my home I was shown the model homes that were immaculate. The sales representative was cordial and appeared friendly on the surface. After waiting months for my home to be built what I received was far from the immaculate model shown. My home was lacking the basics that should be offered with the purchase of a new home. First thing noticed was a lightbulb stuck up in the ceiling where clearly a light fixture should be. When I asked the field representative in charge of construction about it I was informed that I hadn’t purchased a light package. This was odd as I was never offered a light package nor informed that what is considered a spec home did not come with basic light fixtures. All upgrades that I had requested prior to moving in was denied and not allowed as I was informed this home was a spec home. Builder had already picked out all material to be used. No modification allowed. I made note that the master bathroom had been prepped for two light fixtures but was changed to one cheap fixture placed in the center. The previous prep for two fixture was drywall repaired. There are no towel racks in any of the bathrooms. That was also not an option. On the rear left side of the house there is damaged trim work. There is blue tape on the outside of the rear door where intended repairs were to take place but never completed. My rear sprinkler system was placed on the wrong side of the property line. Noted by the company hired to do a fence installation. There are nails and such left on top of the roof. When looking out the bedroom window it’s very noticeable that clean up wasn’t a concern. After waiting a month I finally will receive a mailbox key and gate stickers. This is unfortunate because builders should be more vested in establishing well built communities so that hard working family’s who more than likely are infesting a large portion of their life savings can be proud to call home. ... More

The lies by the field manager

LaShay the sales rep for the community, was awesome. She is the sweetest and helps as much as she can. She always responds swiftly to your question and concerns. The mortgage process was extremely easy. We purchased our home at the end of the building process, so all our finishes and colors were picked before we came into the picture. We did get to do a final walk thru before we closed. We asked for some items to be addressed and fixed before hand and most of them were. Once we closed, it was a different story. On a scale of 1-10 with 10 being the best we would give the craftsmanship of this house a -1. We have joked that the drywall, painting and trim were done by kindergartners at best. We took off work several times to meet with subcontractors to address the issues, and many times they would no call no show. We have fixed issues on our own because we no longer trusted them nor did we want them in our home. We advise homebuyers to hire your own inspector and do NOT close on your home until all issues are addressed. ... More

Very frustrating dealing with sales people. The rest of the process was fine.

I had trusted Pulte to build my family and I a safe home. Every day since moving into our home , we become aware of more defects that should not have been missed.

They rushed through to get it closed on time. Multiple things not completed or damaged when moved in. They said they’d fix it but we’ve been waiting over a month with little to nothing getting fixed. Have to keep reaching out and it gets pushed off. Most of the house is still good but bad experience overall. A lot of neighbors had similar experience.

My experience with Pulte to date. My wife and I arrived late Friday at our new house only to discover the keys provided did not open any locks. (great quality control) The woman in the sales office helped us gain access via the garage, luckily the code was not changed. She then used her master key to unlock the front door. Nine to know they have access to every house in the community. Saturday, we went to the Sales office to inquire about what could be done to get keys. I’m not joking, three agents looked at us dumbfounder, stated they had no idea who to contact and laughed at our situation. Already frustrated my wife and I left and went to Lowes to purchase three new locks, at our expense. Later that week while setting up my office I tripped a circuit breaker that would not reset. I called an electrician who said he had seen this before and proceeded to rewire the outlets because he said there was a short. Within two weeks of moving in I noticed that a tall pine tree on my new property was dead. I contacted Pulte only to be told trees are not covered under any warranty. Pulte sold the property with a dead tree and I feel it is their responsibility to remove this unsafe condition. I will note that I contacted an Arborist who confirmed the tree is dead and should be removed. Pulte last communication was instructions on working with the county for approval to remove the tree. As to responsiveness I had to give one star because they don’t allow negatives. Pulte is totally unresponsive to any issue, and as demonstrated there is no central point of contact where you can go. Pulte’s response – not my job, don’t know who to contact, if you want it fixed do it yourself. Oh yes, Pulte is quick to send you a violation notice because your garbage cans are not far enough back along the side of your house. Received this violation a few days after notifying them about the dead tree. ... More

Finished our home on the agreed amount time. The quality of our home is very poor. Zero supervision of workers and now we’re trying to play catch up to fix our patchwork house. Every time we turn around there’s something else that was done poor or incorrectly. Wouldn’t purchase this home if I could go back in time.

I would not upgrade most options as they are overpriced and of poor quality. Very poor quality of workmanship throughout the home.