Pulte Homes Reviews in Hilton Head, SC

Given today’s current market and high interest rates, homes are more expensive than what one might unit expect; that should make the quality and care better alone! Unfortunately, the product we received at the end was flawed. Our home had minor issues that we hoped would be resolved in a timely manner and through miscommunication and error, we still sit with those issues unresolved (paint, drywall, doors…). We did not get the experience we wanted. Construction crew had also urinated in our tubs during our home’s finalization! I hoped We would be treated with value, not just another “dollar symbol”. ... More

The sales and builder was good. Problem occurred after we moved in. Our builder has done everything right, but we have several things that need to be fixed and the contractors that need to fix them either don't show up or they never have the right products when they arrive. It's a 4 hour window they can arrive. So it's either ruining my morning or afternoon by sitting at my house. Just getting very annoying. I feel bad for our builder because he has done everything right. It's the people Pulte has chosen to do the work.

Pay attention to detail during your walk through though and take pictures and good notes!

Several items were identified in the new home walk through. Pulte never directly addressed some of them and never made the requested repairs. Buckling Hardy board siding that was installed incorrectly was screwed down tighter, rather than repaired with the recommended gaps for expansion. The dead turf in the lawn was never replaced or fixed. After closing in and move in, we continued to request repairs they had agreed to make. Some were addressed, others never were. We have had to ask and make requests 3-5 times for repairs of some of the items like malfunctioning door locks, cracked and missing caulk and grout, etc. I would NOT buy another home from Pulte. If I had to, I would negotiate a hold-back on funding to be disbursed when agreed to repairs were completed. ... More

There are many issues due to poor workmanship and also have had a very poor response to have them rectified. Been in the home over a month snd the issues and findings just keep on coming. Very disappointed!

When I was shopping for my home I was shown the model homes that were immaculate. The sales representative was cordial and appeared friendly on the surface. After waiting months for my home to be built what I received was far from the immaculate model shown. My home was lacking the basics that should be offered with the purchase of a new home. First thing noticed was a lightbulb stuck up in the ceiling where clearly a light fixture should be. When I asked the field representative in charge of construction about it I was informed that I hadn’t purchased a light package. This was odd as I was never offered a light package nor informed that what is considered a spec home did not come with basic light fixtures. All upgrades that I had requested prior to moving in was denied and not allowed as I was informed this home was a spec home. Builder had already picked out all material to be used. No modification allowed. I made note that the master bathroom had been prepped for two light fixtures but was changed to one cheap fixture placed in the center. The previous prep for two fixture was drywall repaired. There are no towel racks in any of the bathrooms. That was also not an option. On the rear left side of the house there is damaged trim work. There is blue tape on the outside of the rear door where intended repairs were to take place but never completed. My rear sprinkler system was placed on the wrong side of the property line. Noted by the company hired to do a fence installation. There are nails and such left on top of the roof. When looking out the bedroom window it’s very noticeable that clean up wasn’t a concern. After waiting a month I finally will receive a mailbox key and gate stickers. This is unfortunate because builders should be more vested in establishing well built communities so that hard working family’s who more than likely are infesting a large portion of their life savings can be proud to call home. ... More

The lies by the field manager

LaShay the sales rep for the community, was awesome. She is the sweetest and helps as much as she can. She always responds swiftly to your question and concerns. The mortgage process was extremely easy. We purchased our home at the end of the building process, so all our finishes and colors were picked before we came into the picture. We did get to do a final walk thru before we closed. We asked for some items to be addressed and fixed before hand and most of them were. Once we closed, it was a different story. On a scale of 1-10 with 10 being the best we would give the craftsmanship of this house a -1. We have joked that the drywall, painting and trim were done by kindergartners at best. We took off work several times to meet with subcontractors to address the issues, and many times they would no call no show. We have fixed issues on our own because we no longer trusted them nor did we want them in our home. We advise homebuyers to hire your own inspector and do NOT close on your home until all issues are addressed. ... More

I had trusted Pulte to build my family and I a safe home. Every day since moving into our home , we become aware of more defects that should not have been missed.

They rushed through to get it closed on time. Multiple things not completed or damaged when moved in. They said they’d fix it but we’ve been waiting over a month with little to nothing getting fixed. Have to keep reaching out and it gets pushed off. Most of the house is still good but bad experience overall. A lot of neighbors had similar experience.

My experience with Pulte to date. My wife and I arrived late Friday at our new house only to discover the keys provided did not open any locks. (great quality control) The woman in the sales office helped us gain access via the garage, luckily the code was not changed. She then used her master key to unlock the front door. Nine to know they have access to every house in the community. Saturday, we went to the Sales office to inquire about what could be done to get keys. I’m not joking, three agents looked at us dumbfounder, stated they had no idea who to contact and laughed at our situation. Already frustrated my wife and I left and went to Lowes to purchase three new locks, at our expense. Later that week while setting up my office I tripped a circuit breaker that would not reset. I called an electrician who said he had seen this before and proceeded to rewire the outlets because he said there was a short. Within two weeks of moving in I noticed that a tall pine tree on my new property was dead. I contacted Pulte only to be told trees are not covered under any warranty. Pulte sold the property with a dead tree and I feel it is their responsibility to remove this unsafe condition. I will note that I contacted an Arborist who confirmed the tree is dead and should be removed. Pulte last communication was instructions on working with the county for approval to remove the tree. As to responsiveness I had to give one star because they don’t allow negatives. Pulte is totally unresponsive to any issue, and as demonstrated there is no central point of contact where you can go. Pulte’s response – not my job, don’t know who to contact, if you want it fixed do it yourself. Oh yes, Pulte is quick to send you a violation notice because your garbage cans are not far enough back along the side of your house. Received this violation a few days after notifying them about the dead tree. ... More

Finished our home on the agreed amount time. The quality of our home is very poor. Zero supervision of workers and now we’re trying to play catch up to fix our patchwork house. Every time we turn around there’s something else that was done poor or incorrectly. Wouldn’t purchase this home if I could go back in time.

I would not upgrade most options as they are overpriced and of poor quality. Very poor quality of workmanship throughout the home.

We purchased a home and were very excited about the process and checking on the progress of a new constructionhome. However, we have been let down since moving in with the amount of issues we have encourted and with the lack of detail in the finishes. We have contacted the warrenty team and they have our two page list marked as 'in progress' and we have yet to see any outcome of getting our issues fixed. We have had issues from cracked caulking in the kitchen to a beam that is starting to buckle behind a wall. Some of the concerns we pointed out were overlooked as being 'normal' or we were told that ours looked better than most so we shouldn't really be that concerned. I could never with good faith recommend a family to purchase in this neighborhood and with this builder. ... More

Very few options for Palmetto Series. Unwilling to budge on anything from cookie cutter plans. Construction Manager was dismissive towards women. He did not listen to concerns until escalated to upper management. Construction defects were grudgingly completed. The various trades did sloppy work. Cheap quality materials.

Lashay who was very helpful with the move in and sales. Once we moved in, our experience went completely downhill. Our project manager, Tyler, was not helpful and not willing to fix things that were found even the first week of moving in. We bought this home sight unseen all the way from San Diego and were hoping for a much better experience.

We found a lack of experience and ownership to the people we had to deal with in buying this house. The law firm messed up our paperwork from the start. It just got worse as we went through the whole process. We ended up having to spend over 2600.00 dollars waiting for our closing date. First day in the house master closet shelf fell off the wall. We have had several problems with windows, door, recessed lights, cracked roof truss, uneven spacing on roof trusses in structure. I will say that there has been a good effort to correct problems. Hoa is very difficult to work with slow and not proactive toward home owners wants and needs to make house nicer on outside areas. This house is our retirement home and I plan to stay here for the rest of my life. I would hope that the past 6 weeks is not going to be a taste of the next 30 years. ... More

Poor craftsmanship and many task incomplete after closing!!!

You have my number and address. Give me a call to set up a meeting as I am not writing all of this for this email. If your concerned about the client, customer or whatever we are to you, contact me.

The Landings at New Riverside is pretty - it has no golf course to pay for (a plus), and a great color scheme as to the houses. We decided to purchase a Quick Move In option. Prior to closing I did a walk through and we found numerous issues to correct prior to closing (they promised they would correct all of the issues, citing their high quality standards, desire to make things right, etc.); the day of closing (hours prior) I did a final walk through, complete with an embarrassingly large welcome home sign across the garage - nothing, literally, not one single item (such as nails sticking out of the carpet, entire pieces of trim missing from on top of the front door, etc.), had been addressed by Pulte since the prior walk through. But for a must move move-date I would have followed the closing attorney's advice and delayed closing. One hears about Pulte Quality, etc. - it is about equivalent to getting a cold burger and fries at a fast food place during off-hours - sure it is a house, it looks like it could be good at a quick glance, but the quality is sub-par and leaves you regretting spending the money (and feeling a bit sick to your stomach). The follow-up as to the multitude of problems found post-closing is horrible (ex: we had holes still with blue repair tape from before my FIRST walk-through in cabinets) - for example, we set an appointment with the "local" initial 30-day contact for many issues about two-weeks ahead of time so we could get our small child with medical issues out while many contractors were set to come in - only one showed of several "period" (while having a family member spend an entire afternoon waiting, and me taking an entire unpaid day off of work) - the local first-30-day Pulte person handling the appointments would not answer his cell phone the entire day or return voicemails, so now we have all of these problems still. Not even a courtesy call was received, and the one person who did show had a horrible attitude (he showed up well over an hour before the earliest scheduled time (my relative was not over yet) and we had to call to get him back - he admitted he never even looked at the work order with the time prior to showing) and did sub-par work on top of the already low quality Pulte initially performed. I would never recommend the Bluffton area team for anything. The people one speaks with are polite, make promises and commitments, and then absolutely fail to follow through at all (or even answer calls) - and we are only 35 or so days past closing as of this review on a home that cost well in excess of $400,000 dollars - I can only imagine how Pulte quality holds at lower price points. Frankly, I would only buy Pulte at New Riverside (or ANYWHERE) if a) you can delay closing (you are not in a hurry to move) to ensure you have had numerous walk-throughs checking EVERYTHING - ex: our hall-bathroom diverter has already failed - the thing that allows you to switch from a bath to shower (hope you like baths) and b) you may still need to hire a professional inspector (yes, for a BRAND new property). Do not trust them as I did - they will only disappoint. I have always followed a belief of trusting upfront and then hopefully being proven correct - if you are a trusting person, find someone to handle this part for you who will assume Pulte is not going to follow-up after sale. Lesson learned - before money goes into their hands at closing, get EVERYTHING you expect to get taken care of taken care of. Their people, even with appointments scheduled 10-days out, will NOT EVEN SHOW UP for large time blocks (ex: 12-4 p.m. like the cable guy; I am not talking about a late-show by a few minutes or an "I had a sick kid call" that I perfectly understand - just you are sitting around for hours and no one calls, no one answers your calls when the afternoon is almost over, etc. Basic human respect and respect for your time is missing - but the property is pretty so I am sure they will continue to sell well. So quality - poor; trustworthiness - below poor; responsiveness to issues - I am also still waiting on that girl I met when I was 15 on vacation and asked to call if she wanted to go out to give me a call too I suppose(?) - poor humor - this is a joke just as is Pulte's responsiveness. Lucky for me, worst case, I have an affordable handyman that is reliable that can address most of these issues if I cannot get Pulte to show up in the next 10.5 months of warranty time. Oh, and the HVAC - already a call out for service - 3,000 square feet with a unit that is absolutely maxed out and already having problems holding the temperature - I did not want to forget...probably a cost-cutting measure like the rest. Beware - do not buy from them at all if you cannot absolutely get everything corrected that you can find PRIOR to handing them a dime. ... More

What a joke. This entire process has been 1 fight after another. The construction manager was useless. Any time I had questions or concerns I was dismissed or ignored. Escalating issues did nothing as management did not care, want to understand or acknowledge what I had to say. Pulte quality has gone down hill and they are trading off a reputation.

I am not happy with the work ethic or the construction of my new home.

The sales manager was horrible and rude. The craftsmanship was atrocious