Pulte Homes Reviews in Nashville, TN

I don't think the quality matches the price paid. No towel rings or bars in bathrooms. Have to buy the refrigerator. Other appliances not that great. Garage interior not painted . After closing very slow response to questions and concerns!!!

Quality of product very poor. Sadly with a spec home you don’t get a choice of products. The products used in the home are amongst the most cheaply produced (i.e kitchen cabinets, plumbing fixtures, light fixtures etc.)

Our sales rep Danny was great. Our framing and drywall inspections were fine. There was zero quality control after drywall was installed. Closing day was hectic with multiple major repairs being made. The “celebration” was a joke. It was spent identifying large and small issues around the house. Many have been resolved, but most are still pending. Damaged entry doors, broken flooring, scratched tubs and more touch up. We love the layout of the home and our lot.

I have moved in to my new house on April 13 2022. Over all experience with team is satisfactory. Few callouts/areas for improvement are 1. Landscaping team did not do acceptable work at my house (Grass & plants are not maintained well). I have raised tickets to Pulte team regarding my issue. I am sure Pulte is paying well to the supplier but should not accept such quality work. 2. Quality of work is not satisfactory- callouts shared during house inspection are not catered 100% (refer to my open service tickets) 3. Response to service tickets is not acceptable- 3 weeks for plumbing work (check the open ticket reference) 4. I have raised serious safety and security issue with team to highlight road pot hole which is serious safety threat. No one took action (email sent to team 40days back) ... More

Quality of house is not as per my expectation, For example stairs are losing their color and the after sales services team is unable to support saying it’s out of warranty , similar is the case for small other points where I am not even calling now or raising services requests as I have very low expectations from Pulte services team , as the answers are mostly to ignore the requests.

Responsiveness is quite disappointing.

This was the third home we’ve purchased, second one we’ve built, and this was by far the worst experience of the three. Communication was non-existent, deadlines didn’t matter, and the finishing work on the house could’ve been done better by a high schooler. The only saving grace is the location of the property, the schools, and our community. We have great neighbors and live in a great area.

The builder had limited options for upgrades and even then the upgrades were pretty expensive. The quality of the work done while building the house wasn’t great at all. I don’t know if they were so short on labor that they just hired whoever to do the work, but the workers sure didn’t care about the quality of the work they did. Most of our 1st floor had to be repainted because they rushed through it. We already have a plumbing issue on the 1st floor and they yet have to send someone out. Overall not a good experience for the money paid.

We chose pulte because of their reputation, But not very happy with the quality of the house.

We love our new home. As the build began to come completion we had some issues develop and because of lack of responsiveness in communication, had some last minute changes that was not part of the original plans. In the end, the builder came through.

Not great quality homes.

Purchase - I felt pressure - I was told there weren’t many units like what I wanted But when I moved in and even until today it’s clear there are plenty! I was mislead about ability to use the yard (there is none) it’s nothing but a hill. The house itself is full of mysterious things! So far I’ve had issues with hot water, WiFi that required drilling, my AC has been repaired, The Carpets (vendor never called to schedule repairs) the Gutters that are affixed in the wrong direction (it’s been 5 days still waiting on vendor to call to schedule repairs) the concrete pour in the garage and driveway is sloppy my kitchen cabinets are missing chunks of wood on the bottoms the bathroom door has fallen off the hinges the outlet in the garage was 1/2 coved by a piece of metal that someone bent to accommodate the plug. The sink in the kitchen the faucet was not installed properly it moves all over and there’s make shift reinforcement to hold the sink in place. Closets have support bars in the wrong spots and some have no bars at all. It’s all lazily assembled. Like no one takes pride in their work. I call it the bare minimum house. Even the light bulbs used were garbage. Imagine how many few maintenance calls you’d get if you just cared. Took a little pride in the work. How much do you pay to have the plumber, electrician, ac repairman now the gutter guy come to these homes to repair work that was literally just completed. Also landscaping around the community is still awful the drains are still full of construction debris and last I saw the sprinklers were not watering anything. Just shooting up like the fountain at bellagio. I came from Pulte in Florida and never had an issue. I had trust in the brand and had the same expectation of this home. If given the opportunity to do it over I’d not go with Pulte. ... More

I had not lived in my new home for a month when I had an emergency plumbing issue. I could not get a hold of anyone immediately. My down stairs flooded with sewer water still no response from Pulte. The plumbing company did come and identified that the sewer pipe was broken. It has been replaced but have still not had contact with Pulte. Not the way I would do business

I'm very disappointed in the quality of workmanship in my NEW home. I feel that the house was thrown together and that nobody from Pulte was overseeing the build. The downstairs flooring has been an issue since before closing (8 weeks ago) and is still an issue today. I was told by Chad that once I put a rug and furniture in the room I would never notice it. There was paint left on the tile and carpet. The carpet in one room was cut and glued back together, but came apart, and the "fix" was to glue it back together again. The list of issues and sloppy work is long. Unfortunately, this has not been a positive home buying experience. ... More

beautiful layout but very shoddy workmanshiip. still waiting on celebration walk issues that did not get completed after my first walkthrough. still finding cracks and issues that have been reported to the builder but still have not been addressed.

Terrible home buying experience. Would not want this for anyone.

The field manager is great! He was the trustworthy one, responsive to our issues, professional and kind one throughout the process. The overall experience was over shadowed by the Pulte Mortgage process. Our two reps really lacked communication or timely response. We have found now that we have moved in that there are some strange items. Electrical trips often, one outlet will blow the whole room no matter what we try. Ceiling air vent cover falls bc the hole was cut too large, we fixed it. I haven't been able to use the new dishwasher bc it has been broken since the first time of use. We have been in our house for six weeks. We registered all of the appliances, but apparently this is the process. The threshold in one doorway is a different color than the next doorway over (of course we didn't catch it at the walk through, too excited). With that said, the house is a great value. The building part of the process was overall a good experience and fun. We are proud of our new home. We just feel as a new build, some of the little things should not exist. Again, Chris our field manager, super timely and honest to work with throughout this process. He deserves 5 stars. ... More

From start to finish alot of errors where made. Talked to other owners in area and it seem the options offered to some owners wher not offered to others. There is not a paint and lighting options

The quality is not good as I thought

We purchased a home from Pulte as we liked the floor plan and overall our experience with Pulte has been very disappointing. The home we brought is over $1.3 mil , for that much we would expect better quality of material, workmanship, better finishes and overall a much better looking neighborhood. I don’t think that Pulte is partnering with top quality subcontractors and have qualified staff inspecting the work being performed. Overall buying process : Fairly decent. Nothing special or nothing bad. They were easy to work with and seemed organized. Construction updates: Very good We were always kept informed about status of the build, any issues or delays were discussed timely. We were getting an email from our construction manager every week. Material , build quality and workmanship: fair Quality of material seems very average. Definitely very builder grade. This is not a starter home and we expected better quality of materials for items like doors, windows , switches, plumbing , hardware , light fixtures , but all seems very low to mid quality. Since closing and within a month we have had issues with electric with power to light fixtures in kitchen and hall way going out, power to HVAC going out, security lights going out. Carpets have nails sticking out from perimeter and doorway which pinch you pretty hard if stepped on. Note that we had selected a level 2 upgraded carpet ! I have requested Pulte to help fix this, but the response has been that pounding down these would void the warranty as it will damage track strips used to keep the carpet stretched. I have tried to work with them on this issue and have requested a transition to be put in at least in the doorway so that it is covered but it has not been accepted. Pulte customer service will simply echo what their carpet vendor is stating without coming out to my home to inspect the problem in person. All instructions from CRI to carpet manufactures state clearly that track strips should not be installed in the doorway for this very reason. Even the home inspector that I hired stated that but for some reason Pulte is not seeing this as a workmanship problem and seems to be telling me that this is how it is suppose to be. The garage door came out from its tracks and got damaged, we are still working with the vendor on the fix. Hopefully this is covered in the warranty. Lawn is not graded properly has low spots that have puddles of water and take 2-3 days to dry out. There are several other smaller issues that I keep reporting to customer service. Value for money: Poor Unfortunately, again very disappointing. To be fair the cost of everything had gone up but still compared to a $1.3 mil house from other builders in the same city, we feel the overall look, finishes , designs are much more dated and does not feel like it’s decent value. There is not much landscaping provided, elevations of houses look dated, not much variation in houses in the same street making the neighborhood look cookie cutter. Customer Service: OK I will say the customer service is quite responsive, they issue work orders promptly and try to help. But that’s pretty much it. As a home owner prepare to coordinate between the sub contractor and Pultes customer service. There is no follow up from Pulte to see if the work was completed properly. The construction manager is not involved after the home is closed. So you are pretty much dealing with subs on your own or getting caught up between all. Overall, it has been dissatisfying experience building with Pulte. We don’t think we will build with Pulte again. ... More

Cutting corners seems like the standard.

Poor responsive to issues

The build of The home seemed okay when we walked through it, but the actual finishing of the home was terrible. The painting was atrocious and the house was left a mess. Grout work and tile was done poorly. Front door threshold brick doesn’t come up to meet the actual threshold and needs to be redone. Crumbled cement corners. Doors are hung crooked and outer doors don’t lock without pulling/pushing hard to close; strike plates don’t meet. No attention to detail. Although the issues were supposed to be resolved several times, they were not or you’re told to file a warranty claim after the fact. Super cheap faucets, fixtures, flooring (even though we upgraded), and toilets. Closed late. Very disappointing. ... More

Pulte’s trust factor is low. They tried to get us to accept broken, faulty, dangerous cabinets in the kitchen even though they were aware of the problem before I saw the house the first time. I have been in the house over a month, and they have just now replaced them. The yard in the back is nothing but weeds. The cabinets have no pulls on them even though they were not made to be used without them, the appliances are very low grade, and Pulte refused to replace the tub/ shower combo for my son who is disabled and a vet even though I was willing to wait for it and pay for it. The price of the house was raised $100,000 but there are no upgrades to show for it. The homes are marketed for 55+, but I see no amenities inside that make them a choice for seniors. Don’t make the same mistake I did. ... More

The overall process with Pulte was very frustrating, unprofessional, and of low quality. The quality and workmanship of the home were below our expectations and standards that Pulte portrayed during the buying process. The team was unresponsive and unprofessional until we went to management with our concerns.