Pulte Homes Reviews in Nashville, TN
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What Nashville Homeowners Have to Say About Pulte Homes.
Read all 232 verified reviews from homeowners that built a new home with Pulte Homes in the Nashville area. Nashville homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes
has 3.9 out of 5 stars in Nashville Area
232 Reviews in Nashville Area
Pulte Homes in Nashville Area
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Customer Reviews
Communication
- Christopher W.
- Verified HomeBuyer
- April 15, 2021
- Hendersonville, TN
Communication was great. They kept us informed on progress through the entire process and completed on targeted date. Couldn't be happier with our purchase
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible building experience
- Emilee K.
- Verified HomeBuyer
- April 08, 2021
- Spring Hill, TN
Communication is terrible. While not a custom builder (and they are quick to tell you so) quality of workmanship is awful. So many unfinished issues even a month after closing.
Pulte Homes responded:
We are so disappointed to hear that you have unresolved concerns in your new home. We would like to escalate these concerns for you and would greatly appreciate f you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Homes - Love the floor plan.
- Sherin T.
- Verified HomeBuyer
- February 03, 2021
- Brentwood, TN
Love the floor plan. Builder was very responsive and fixed all issues that arose after I moved to the house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Smooth process , Great place , good time frame
- Mina H.
- Verified HomeBuyer
- February 02, 2021
- Mount Juliet, TN
Smooth process , Great place , good time frame
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Would Not Recommend Pulte
- Anonymous
- Verified HomeBuyer
- February 02, 2021
- Hendersonville, TN
The overall process with Pulte was very frustrating, unprofessional, and of low quality. The quality and workmanship of the home were below our expectations and standards that Pulte portrayed during the buying process. The team was unresponsive and unprofessional until we went to management with our concerns.
Pulte Homes responded:
We are so disappointed to hear that you had this experience working with our team and are unhappy with your new home. We would like to help address any unresolved concerns you have. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Pulte Homes - I like Pulte home design.
- jayaprakash T.
- Verified HomeBuyer
- February 01, 2021
- Mount Juliet, TN
I like Pulte home design.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Very informative of the building process
- John G.
- Verified HomeBuyer
- January 31, 2021
- Hendersonville, TN
every process trough building and mortgage was easy and professional.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lack of response and professionalism.
- Orlando M.
- Verified HomeBuyer
- January 28, 2021
- Spring Hill, TN
Make sure to follow up and remain vigilant with the home building process. Frankly, I bought into the neighborhood however very disappointed with the builder and their process. I’m very disappointed with the entire experience.
Pulte Homes responded:
We are so sorry to hear that you are disappointed with your new home build experience. If we can assist in any way or if you would like to provide any additional feedback, please feel free to email customersupport@pultegroup.com and please include your address and contact information. ^AH
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
Pulte Homes - The field manager is great!
- Sonya K.
- Verified HomeBuyer
- January 27, 2021
- Brentwood, TN
The field manager is great! He was the trustworthy one, responsive to our issues, professional and kind one throughout the process. The overall experience was over shadowed by the Pulte Mortgage process. Our two reps really lacked communication or timely response. We have found now that we have moved in that there are some strange items. Electrical trips often, one outlet will blow the whole room no matter what we try. Ceiling air vent cover falls bc the hole was cut too large, we fixed it. I haven't been able to use the new dishwasher bc it has been broken since the first time of use. ...
Pulte Homes responded:
While we are so happy to hear that your overall experience was good and your field manager was kind we are sorry that you have experienced unresolved concerns after moving in. We would be happy to escalate these concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 3
Trustworthiness 4
Responsiveness 4
Personable
- Anonymous
- Verified HomeBuyer
- January 26, 2021
- Spring Hill, TN
Zac, our project manager, came in on the of our build and did his best to fix the issues we were experiencing. Danny responded very quickly to our questions and concerns. Both were very professional
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
They completed our home on time.
- James D.
- Verified HomeBuyer
- January 26, 2021
- Spring Hill, TN
They completed our house on time.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Pulte Homes - It was a great experience.
- Anonymous
- Verified HomeBuyer
- January 26, 2021
- Hendersonville, TN
It was a great experience. I would love to do it again but I found my forever home. <3
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great communication throughout the process and a great final result!
- Tillman M.
- Verified HomeBuyer
- January 13, 2021
- Hendersonville, TN
Shout out to James, the construction manager, for providing great communication throughout the entire process and delivering a beautiful final result.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Spent half a million dollars to get a home that is falling apart
- Brian B.
- Verified HomeBuyer
- January 06, 2021
- Spring Hill, TN
Spent half a million dollars to get a home that is falling apart around me after only a month. Garbage.
Pulte Homes responded:
Oh no! We are concerned to hear that you are experiencing concerns with your new home. We would like to learn more so we can address these issues accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lack of craftmanship and quality control.
- Adam P.
- Verified HomeBuyer
- December 20, 2020
- Spring Hill, TN
Complete nightmare! From poor materials to inexperience, cheap contractors. Add that with zero quality control and you get a poorly built house. Pulte's only goal is to get your money then forget about you. They rushed us through the closing process, (still had blue tape after we closed) rush the construction process at the last minute. Get you to close then refuse to come back and fix anything. We have been in out home for 4 months and have beet met with unanswered emails and phone calls. Pulte and everyone who works for Pulte is unprofessional and in way over their heads. An overall ...
Pulte Homes responded:
We are extremely disappointed to hear that you have had such a negative experience and are dealing with unresolved concerns with your new home. We would like to address this situation accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Homes - The mortgage side was a horrible experience as was closing due
- Steven B.
- Verified HomeBuyer
- December 08, 2020
- Spring Hill, TN
The mortgage side was a horrible experience as was closing due to the mortgage side. Final Home inspections were a joke because there was a multitude of things that still needed to be done and even on the last and final inspection there were issues that had to be corrected repeatedly.
Pulte Homes responded:
We are so disappointed to hear that you did not have a pleasant experience financing your home and are dealing with unresolved concerns after closing. We would like to make leadership aware of this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Good build but difficult to get answers
- Anonymous
- Verified HomeBuyer
- December 01, 2020
- Spring Hill, TN
We love our new home. As the build began to come completion we had some issues develop and because of lack of responsiveness in communication, had some last minute changes that was not part of the original plans. In the end, the builder came through.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Pulte Homes - It’s average.
- Anonymous
- Verified HomeBuyer
- November 10, 2020
- Spring Hill, TN
It’s average. About what you’d expect from building a home from a large company. Less choices, takes a minute to respond, but they do respond on everything.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Pulte Homes - Beautiful home we love it
- Romany A.
- Verified HomeBuyer
- November 03, 2020
- Mount Juliet, TN
Beautiful home we love it
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Happy
- Jorge F.
- Verified HomeBuyer
- October 28, 2020
- Spring Hill, TN
It was a great experience overall, the meet timing expectations and the quality of the home is great, we've not have any issue so far (4 months in) and I fell confident that Pulte will jump in if there were any problem with the house (I have seen them doing it with my neighbor). Thanks Pulte, good job!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
did not use their closing hand my own rep.
- Mark W.
- Verified HomeBuyer
- October 23, 2020
- Spring Hill, TN
From start to finish alot of errors where made. Talked to other owners in area and it seem the options offered to some owners wher not offered to others. There is not a paint and lighting options
Pulte Homes responded:
We are so sorry to hear that you experienced errors during your new home build. We would like to learn more so we can assist and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AS
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
Pulte Homes - Have been in our home 2 months now and are enjoying it.
- Anonymous
- Verified HomeBuyer
- September 15, 2020
- Mount Juliet, TN
Have been in our home 2 months now and are enjoying it. Would recommend.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Perfect
- Anonymous
- Verified HomeBuyer
- September 09, 2020
- Mount Juliet, TN
. Good neighborhood good county and schools
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Pulte home is good at offering homes at affordable price.
- Anonymous
- Verified HomeBuyer
- September 08, 2020
- Mount Juliet, TN
Pulte home is good at offering homes at affordable price. But they are compromising on quality of the material they are using for construction of house. I feel like every part of house is very delicate and fragile.
Pulte Homes responded:
We are sorry to hear that you are unhappy with the quality of your new home. We would like to learn more so we can look into the situation. If you could please send a brief summary of your concerns along with your address and contact information to customersupport@pultegroup.com we would greatly appreciate it. ^AS
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Very Poor Quality of Workmanship
- Mark A.
- Verified HomeBuyer
- September 08, 2020
- Spring Hill, TN
House was built in a timely manner. The quality of workmanship of the trades they hire is Very Sub Par. Work is very poor quality and the Pulte Warranty Group's answer is what do you want me to because these are they workers we have and this is the quality of work they do. Pulte needs to set expectations that their trades do not provide quality work to let the home buyer know what to expect in the end so that the home buyer will know that they need to spend tens of thousands of additional dollars to make there home meet the expectations you would expect when getting a brand new home. Overall ...
Pulte Homes responded:
Thank you for your feedback as it is essential to us as we work to better the new home build process for our customers. We are concerned that you had this experience and would like to make sure leadership is aware. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AS
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
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