Pulte Homes Reviews in Nashville, TN

From start to finish alot of errors where made. Talked to other owners in area and it seem the options offered to some owners wher not offered to others. There is not a paint and lighting options

Terrible home buying experience. Would not want this for anyone.

The quality is not good as I thought

Pulte home is good at offering homes at affordable price. But they are compromising on quality of the material they are using for construction of house. I feel like every part of house is very delicate and fragile.

The overall process with Pulte was very frustrating, unprofessional, and of low quality. The quality and workmanship of the home were below our expectations and standards that Pulte portrayed during the buying process. The team was unresponsive and unprofessional until we went to management with our concerns.

The mortgage side was a horrible experience as was closing due to the mortgage side. Final Home inspections were a joke because there was a multitude of things that still needed to be done and even on the last and final inspection there were issues that had to be corrected repeatedly.

We purchased a home from Pulte as we liked the floor plan and overall our experience with Pulte has been very disappointing. The home we brought is over $1.3 mil , for that much we would expect better quality of material, workmanship, better finishes and overall a much better looking neighborhood. I don’t think that Pulte is partnering with top quality subcontractors and have qualified staff inspecting the work being performed. Overall buying process : Fairly decent. Nothing special or nothing bad. They were easy to work with and seemed organized. Construction updates: Very good We were always kept informed about status of the build, any issues or delays were discussed timely. We were getting an email from our construction manager every week. Material , build quality and workmanship: fair Quality of material seems very average. Definitely very builder grade. This is not a starter home and we expected better quality of materials for items like doors, windows , switches, plumbing , hardware , light fixtures , but all seems very low to mid quality. Since closing and within a month we have had issues with electric with power to light fixtures in kitchen and hall way going out, power to HVAC going out, security lights going out. Carpets have nails sticking out from perimeter and doorway which pinch you pretty hard if stepped on. Note that we had selected a level 2 upgraded carpet ! I have requested Pulte to help fix this, but the response has been that pounding down these would void the warranty as it will damage track strips used to keep the carpet stretched. I have tried to work with them on this issue and have requested a transition to be put in at least in the doorway so that it is covered but it has not been accepted. Pulte customer service will simply echo what their carpet vendor is stating without coming out to my home to inspect the problem in person. All instructions from CRI to carpet manufactures state clearly that track strips should not be installed in the doorway for this very reason. Even the home inspector that I hired stated that but for some reason Pulte is not seeing this as a workmanship problem and seems to be telling me that this is how it is suppose to be. The garage door came out from its tracks and got damaged, we are still working with the vendor on the fix. Hopefully this is covered in the warranty. Lawn is not graded properly has low spots that have puddles of water and take 2-3 days to dry out. There are several other smaller issues that I keep reporting to customer service. Value for money: Poor Unfortunately, again very disappointing. To be fair the cost of everything had gone up but still compared to a $1.3 mil house from other builders in the same city, we feel the overall look, finishes , designs are much more dated and does not feel like it’s decent value. There is not much landscaping provided, elevations of houses look dated, not much variation in houses in the same street making the neighborhood look cookie cutter. Customer Service: OK I will say the customer service is quite responsive, they issue work orders promptly and try to help. But that’s pretty much it. As a home owner prepare to coordinate between the sub contractor and Pultes customer service. There is no follow up from Pulte to see if the work was completed properly. The construction manager is not involved after the home is closed. So you are pretty much dealing with subs on your own or getting caught up between all. Overall, it has been dissatisfying experience building with Pulte. We don’t think we will build with Pulte again. ... More

Cutting corners seems like the standard.

Poor responsive to issues

The build of The home seemed okay when we walked through it, but the actual finishing of the home was terrible. The painting was atrocious and the house was left a mess. Grout work and tile was done poorly. Front door threshold brick doesn’t come up to meet the actual threshold and needs to be redone. Crumbled cement corners. Doors are hung crooked and outer doors don’t lock without pulling/pushing hard to close; strike plates don’t meet. No attention to detail. Although the issues were supposed to be resolved several times, they were not or you’re told to file a warranty claim after the fact. Super cheap faucets, fixtures, flooring (even though we upgraded), and toilets. Closed late. Very disappointing. ... More

Pulte’s trust factor is low. They tried to get us to accept broken, faulty, dangerous cabinets in the kitchen even though they were aware of the problem before I saw the house the first time. I have been in the house over a month, and they have just now replaced them. The yard in the back is nothing but weeds. The cabinets have no pulls on them even though they were not made to be used without them, the appliances are very low grade, and Pulte refused to replace the tub/ shower combo for my son who is disabled and a vet even though I was willing to wait for it and pay for it. The price of the house was raised $100,000 but there are no upgrades to show for it. The homes are marketed for 55+, but I see no amenities inside that make them a choice for seniors. Don’t make the same mistake I did. ... More

We’ve been another number in giant housing market. Our design center experience was wonderful, and we felt like Pulte was invested in building us a quality home. From that point forward, it became obvious we were a number and the most important factor was how quickly the home could be put up at the lowest cost. Our house was framed during the heaviest rains our area has seen in the last decade. Extensive flooding was a result. This was forecast and waiting for these storms to pass was entirely possible. Nothing ever slowed down. This left our home completely water logged. Mold was a concern for me, but it was made clear to me that it was not a concern for my builder. Now that we have moved into our new home, we have many area of loose subfloor upstairs and are already developing ceiling cracks within a month of living there. Feels like these are related to the waterlogged framing. There are multiple other issues we are trying to get help with including plumbing, electrical, HVAC, trim work, finishes, and others. Several of these issues were brought up on a third party home inspection and at our walkthrough. In the 3 weeks that passed from our initial walkthrough, several of these issues were never addressed. So we are now working through the warranty process to get them addressed immediately after “celebrating” the move into our new home We have very little confidence in our home. Instead of focusing on settling into this house for decades which was our plan, we are working on a 3 year plan to get out of this house before we get inundated with issues down the road. I would not recommend Pulte to a friend. I have not found the trust I would need to do that. I know we did not build a custom home. That is not at all what I was expecting. I was expecting that “my happiness was Pulte’s top priority” because I was told this multiple times. But that has not been my experience. Mikey has been great to communicate with so far. Hoping that this translates into finding some resolution to the issues we are encountering. Gunner also seemed genuine and was helpful and easy to communicate with. Unfortunately, I only had about a week to work with him at the very end of our process. ... More

Poor Build quality and is way below from phase 1 homes. There were a lot of issue due at closing, promised to resolve and is now no one owns it and is a service requests that never gets resolved or taken care of. Service requests created 45 days ago are still not resolved. Matt the build manager, is very keen on hiding the issues at the walk, than having them resolved. Bricks around the home are stained different and do not match and the issue still exits and Matt promised to take care at the closing and now bears no responsibility. Kitchen Pantry wooden shelving are all broken, cracks every where and the service request put in at least 30 days ago still no body showed up. Hardwood chipped off several places - not resolved. Window glasses upstairs rooms are scratched, the service request was put in day 1 after closing and now they blame it on the home owner as it wasn't identified during closing and no action is being taken, Very disgusting. ... More

Just a month and the floors and separating, floors creaking, lame response from the construction manager when asked about any issues. The backsplash is totally unprofessional. Just splashed some grout and tiles. Looks super ugly. Cabinet doors falling apart. Noisy exhausts. Overall not at all impressed with the quality of the build. All that the construction manager was interested is in the post closing survey.

Worst home buying experience EVER! Pulte is NOT what they used to be 15-20 years ago. There's no care for the home buyer at all. I had a Pulte home built back around 2000 and it was a quality product. My new construction home was thrown up as fast as possible with no care to quality. If I had it to do over, I would have kept looking...

I will never build a new home again and I most definitely will not use Pulte. One bad experience after another.

Bad experience for painting

Make sure to follow up and remain vigilant with the home building process. Frankly, I bought into the neighborhood however very disappointed with the builder and their process. I’m very disappointed with the entire experience.

Alex is a decent builder he could do better but he was always saying we cannot get the perfect house. If we are finding mistakes then you should resolve it and you cannot say you will not have a perfect house every time. Management is very bad they are supporting the managers even when it is their mistake. Jenny looked like she is a good person when we were buying the house immediately after buying she showed us a different color. She is saying if we do not like we can leave the earnest money and leave. It is not 1$ to leave you cannot be so rude to people buying your bad houses. Paint job is bad they applied paint on the chandeliers too. Plan of the house is also bad. Paying 730 k for this house and you cannot deliver a perfect house and also have paint issues. My money is just wasted. Worst things of all is the backyard our inspection person told that this is a crappy backyard work. They were a big drop on our backyard and it is looking very bad. I have to spend another 20k to fix it. ... More

From the minute that we have moved in we have had problems, the first one was the first night spent in our home when we had a water leak from the master shower trough the floors and into the kitchen which took several days to get the plumbing fixed and a couple weeks longer the get the holed patched and painted. All of the trims were done very sloppy, the paint is terrible and scuffs so easy and shows every blemish that wasnt repaired on the dry walls, but we were told they use top of the line paint. We have cabinets drawers in the kitchen that are installed crooked, even I know how to use a leveler! Our windows are scratched either from installation or from further construction done around them, and we have windows leaking.... I could go on and on about the things done incorrectly and poorly in this home!! For the price of the home it is a terrible job. They say that they will come back and fix things but I dont understand why things cant just be done correctly the first time! Buy a Pulte home only if you like to deal with crappy customer service and slow repairs forever because I'm sure they will drag it out until things are no longer under warranty and then it will be my responsibility to fix their bad construction and other mistakes. We have heard nothing but excuses as to why things weren't done and why they cant be done, never again will I own a home built by Pulte or any of their sub groups. ... More

Our house was not built very well. Our ceilings look awful. The house is built cheap and the quality looks nothing like the model. The workers don’t show up when they’re supposed to make repairs and they don’t do a good job on the repairs. We have broken baseboards that no one has fixed our driveway concrete is sloppy and doesn’t look good. I would not recommend pulte to anyone

Communication is terrible. While not a custom builder (and they are quick to tell you so) quality of workmanship is awful. So many unfinished issues even a month after closing.

We purchased the house for providing additional space for special needs kid and pulte team agreed to build the house with accessible bathroom on main floor. 1) It took 3 months for the sales person, an architect and designer to come up with plan and in the end bathroom had no overhead light. We got a very dark bathroom.for our kid who has vision problems 2,) the bathroom floor has been redone multiple times ( multiple grout colors at first) but builder has not initiated the fix until last day. The bathroom floor is redone on closing morning only to find that the water had drainage issue 3) The traders have damaged LVP floor few days before the closing and found too many scratches in multiple areas but this was not taken care before the closing and no one really cared until we inquired about it 4) the bathroom floor again redone couple of days ago but the flooring guy has idea what they are doing - this time again used different color grout and still not fixed the original issue of water not draining properly 5) the counterpart chips were broken by traders on the day of closing. Having a very tough time getting the issues fixed at the moment. You really need to chase people to get work done. We regret building our house with pulte. Please avoid pulte and build somewhere else if you want peace of mind and save your energy. Don’t waste your time. ... More

Constantly changed project managers. Continue to pursue customer care for items not agreed upon before closing.

Home was finished over a month late due to multiple avoidable delays, most of which occurred due to lack of time management and communication by the builder. Will never build with or recommend anyone to build with Pulte.