Pulte Homes Reviews in Austin, TX

Dave Rose was extremely responsive, informative, professional and made sure all our needs were met. I’d recommend a bit more training on floor plans layouts , options and upgrades with the sales team. They didn’t appear to fully know the inventory and options. Overall very happy with the home and effort in closing Complete and on time. Thank you

Great value for your money. Responsive construction crew and very helpful mortgage consultants.

The experience with Pulte has been very good. From the iniial contact through closing the staff has been top notch.

Overall the builders did a good job. This was our first home built from the ground up and so some of the issues may be normal that we experienced. I'd say out of the minimal issues we ran into the most frustrating one was we were told the house was going to be cleaned before closing and I don't think that ever happened. They vacuumed the floors but that's all it looked like they did because it's been two months now and we're still scrapping paint splatter off our floors in every room. windows weren't cleaned but again that could be a normal thing for a new house. one other note to future buyers is to check your stairs. My 10 yr old found out the hard way that the nails were poking through the carpet on every step on the stair case. I used a hammer on each step to smash them down. Other than that it was a pretty easy process. Pulte does a good job communicating with buyers on what's going on and where they're at with the building process and everyone is quick to help with any issues that arise. ... More

Great looking homes with high quality materials. Getting a mortgage thru Pulte is very easy and simple.The warranty deparment are experts in customers service and act very fast.

We had a good experience buying the home. However this could have been better. Pulte did not give much choice for upgrades,almost everything is standard. For example carpet is standard for bedrooms. We would have liked vinyl/ wooden flooring in bedrooms. Communication of the closing date was not very efficient. Selection of external bricks/ stone is very limited. External design/ architecture of the homes are outdated ,could be more aesthetic & appealing.Landscapping is mediocre.

The team helping.me buy my home are great. My experience with Pulte lending was the complete opposite. In fact I did not use them in the end because their requirements were unrealistic. Unfortunately they waited until the last minute to tell me. Luckily I was proactive and didn’t need to use them but others might not have the flexibility.

The process took a lot longer than expected. This construction manager kept us updated every step of the way and managed our expectations. The workmanship of the house is good and the quality of materials is good.

Easy experience. Closing took less than 30 minutes.

Great team that cares about the clients

Bought home in Santa Rita Ranch. Home building process was delayed initially due to no traders availability. Framing was not done properly but corrected upon inspection report. If I hadn’t done inspection I would have gotten bowed studs in many places. Plumbing placement was done improperly and close to wall which was corrected after inspection report done at the final stage. Again this could have missed if I didn’t do inspection. There were definitely quality issues compared to Pulte standards. How ever I am giving 4 star reviews because of my construction manager Steven. He did terrific job in resolving my concerns and resolved most of the reported issues on time. He made my home delivered within time I wanted. Without Steven’s support I probably left with unhappy home. I am happy with final product and thanks to Jessica who is my sales agent and she was always available to answer my questions and escalated few issues for me. I got a wonderful team. I recommend Pulte and make sure to get third party inspections done at each stage. ... More

Great home at an ideal location although building home had taken much longer than what's listed on the contract. However, it's definitely worth the waiting as I'm thoroughly enjoying living in it. There are some minor issues since moved in, but it's been addressed in a timely manner. Overall, my experience has been positive.

The team helped with items even after closing

With the material and labor shortages due to Covid, we experienced delays just like most people have been these days. 9 months from start to finish. We even had to close on the house with some things not as complete as the builder would have liked. John has been amazing at helping us get those things resolved and his work is much appreciated. Everyone we’ve worked with has been extremely helpful. I already mentioned John, but Claudia was great for getting answers back to us ASAP and was always high spirited about the process. Cindy’s work definitely didn’t go unnoticed either. Although, we rarely spoke, I could see the progress of the work she was overseeing and she definitely held everything to a high standard. Everyone on the team seems to do their very best and it’s been much appreciated! ... More

Overall Shawn in sales and Chase project manager were awesome. I have zero complaints about them. I do believe my house was closed before it was actually ready. I believe that pressure came from above the Pulte employees I've dealt with. There were a lot of little incomplete about my home that didnt make sense but Shawn and mostly Chase made things right. Thank you Guys!

Could use higher quality and workmanship

The warranty team is very prompt. The houses are fairly priced.

As far as my experience with Pulte was excellent with the home and quality also the construction Manager Jimmy was awesome and Kelly in the office. My only problem was with the Mortgage company, I felt like they could have done better in getting me qualified and listened more to me in the beginning but my overall experience was a good one and I do recommend them as a builder.

Overall very happy with the work.

My wife and I worked with Pulte on the building of our first home. Everything was very easy from the get go all the way through closing. They were very responsive to questions/concerns and I always felt in the loop throughout the construction process.

My experience with Pulte was as a first time buyer and the first time working with a builder. I had heard about being on your toes with builders but Pulte truly cared about my opinion and their perception the whole way through the process. From selecting the model, to the lot, to the interiors they constantly made sure I was comfortable. During the build process, I constantly received updates from the project manager along with pictures and had a standing invite to come see the house whenever I wanted. Again, all the while being constantly asked for my feedback. My only negative experience came from the Pulte title company which couldn't be bothered to communicate with me about my closing until the day before. Overall, I couldn't have been happier with my experience and would certainly recommend Pulte to friends and family. ... More

The staff was great doing all they could to make us happy. However due to some products specified, they had limitations. General Cleanup by subcontractors could have been better. Painters left some paint splatters in every room. Many pencil markings not erased. Bath sink faucets have downspouts that can swing outside of sink as well as plastic (not rubber) gaskets that can leak slightly. Pocket door lock is not the best. Overall, am satisfied with the home.

Home completion timelines (took 12 months from contract signing to close) can be decreased and more time/meetings/process needed for design studio options. Overall, I had good experience working with the Sales, Home Construction and design studio designer. Average experience with Pulte Mortgage team.

Overall experience with the team was very pleasant. Updates and follow up with the buyer was prompt. Meeting deadlines and the hand off crew were amazing people. Overall happy with the buying experience with Pulte

Some of the issues that didn't quite meet my expectations, no doorbell camera and chime button placed on the left instead of the front, no z-wave compatible thermostats, HVAC component already discontinued, lots of paint/glue stains all over the floor, lack of options for the Internet service...