Pulte Homes Reviews in Austin, TX

I was grateful I was able to come to the site and check in the progress of the house every week. The Sales Consultant was very communicative, which I appreciated. I did not experience too many delays due to supply chain issues, as I closed on the house during the closing window I was given when I signed the initial contract to build. A third party inspection before dry wall and before closing confirmed the quality of the construction.

Very happy with our first home.

The team helped with items even after closing

With the material and labor shortages due to Covid, we experienced delays just like most people have been these days. 9 months from start to finish. We even had to close on the house with some things not as complete as the builder would have liked. John has been amazing at helping us get those things resolved and his work is much appreciated. Everyone we’ve worked with has been extremely helpful. I already mentioned John, but Claudia was great for getting answers back to us ASAP and was always high spirited about the process. Cindy’s work definitely didn’t go unnoticed either. Although, we rarely spoke, I could see the progress of the work she was overseeing and she definitely held everything to a high standard. Everyone on the team seems to do their very best and it’s been much appreciated! ... More

Easy to work with; very responsive throughout the build process.

Our over all experience is difficult to rate. We love our home! The issue we have and continue to have is workmanship. It is frustrating to have repairs made and then new mistakes are made. They have to keep coming back, basically for the same issue. The effort is there but execution of the fix is not. I also observed subcontractors not performing to Pulte standards. I pointed it out and it was corrected. I think the Covid situation has also had an impact on our situation and the Pulte crew have stayed with it to make it right!

Overall good experience with a few bad apples along the way.

Overall Shawn in sales and Chase project manager were awesome. I have zero complaints about them. I do believe my house was closed before it was actually ready. I believe that pressure came from above the Pulte employees I've dealt with. There were a lot of little incomplete about my home that didnt make sense but Shawn and mostly Chase made things right. Thank you Guys!

The communication with the sales agent in my particular was horrible, she never attended the meetings and she did not leave us changes and upgrades to the house. We wanted more things in our house as well as modifications that noa said could not be and if they could, a disaster. In the part of the financing that we did with the same construction, we were excellent, the worker Jorge Rodas and Liz Minz helped us during the process, as well as Jimy in construction, all excellent. Today we have some consequences because of our saleswoman and the backyard but we hope they solve them with a guarantee ticket. We are happy for our home and the excellent community we moved into. We have a month and a few days and everything is going well so far. Thanks Pulte home for my new home ... More

Dave Rose was extremely responsive, informative, professional and made sure all our needs were met. I’d recommend a bit more training on floor plans layouts , options and upgrades with the sales team. They didn’t appear to fully know the inventory and options. Overall very happy with the home and effort in closing Complete and on time. Thank you

Great value for your money. Responsive construction crew and very helpful mortgage consultants.

Could use higher quality and workmanship

Good just need a little more communication

The warranty team is very prompt. The houses are fairly priced.

This is the third home we have had built by a mass builder. It was not the worst by far, but definitely not the best. The buying experience was not good at all. Since moving in, I have to say that they are really great about getting any issues taken care of right away. Overall, if we were ever to build again we would consider them.

Pleased overall with product and experience.

As far as my experience with Pulte was excellent with the home and quality also the construction Manager Jimmy was awesome and Kelly in the office. My only problem was with the Mortgage company, I felt like they could have done better in getting me qualified and listened more to me in the beginning but my overall experience was a good one and I do recommend them as a builder.

The project was completed on time and no issues till now.

Our house seems to be built well but Pulte didn’t do some of the things we noted to be fixed during walkthrough. We almost didn’t sign due to them not doing a single thing on the list. I indicated some things that we needed done before we were to close in 4 hours and those were done. Some of the others were done after putting in warranty service request but I’m either going to fix the rest on my own or have already fixed it. The service team is extra responsive and things are fixed within two weeks. Once again, except for the finishing touches, we’re very happy with the craftsmanship of the house, which is why one star was removed from the rating ... More

Overall very happy with the work.

The experience with Pulte has been very good. From the iniial contact through closing the staff has been top notch.

The purchase process was easy and I feel confident that my home was constructed well. Working with my field manager was a breeze as was with my sales representative. We opted to finance through Pulte Mortage in order to take advantage of the incentives we were offered, and this was mostly hassle-free although there were times when our loan processor was difficult to work with and unclear regarding various requirements.

My wife and I worked with Pulte on the building of our first home. Everything was very easy from the get go all the way through closing. They were very responsive to questions/concerns and I always felt in the loop throughout the construction process.

I wish they would have given themselves enough time to do more thorough final cleaning.

My experience with Pulte was as a first time buyer and the first time working with a builder. I had heard about being on your toes with builders but Pulte truly cared about my opinion and their perception the whole way through the process. From selecting the model, to the lot, to the interiors they constantly made sure I was comfortable. During the build process, I constantly received updates from the project manager along with pictures and had a standing invite to come see the house whenever I wanted. Again, all the while being constantly asked for my feedback. My only negative experience came from the Pulte title company which couldn't be bothered to communicate with me about my closing until the day before. Overall, I couldn't have been happier with my experience and would certainly recommend Pulte to friends and family. ... More