Pulte Homes Reviews in Austin, TX

Good just need a little more communication

This is the third home we have had built by a mass builder. It was not the worst by far, but definitely not the best. The buying experience was not good at all. Since moving in, I have to say that they are really great about getting any issues taken care of right away. Overall, if we were ever to build again we would consider them.

The project was completed on time and no issues till now.

Our house seems to be built well but Pulte didn’t do some of the things we noted to be fixed during walkthrough. We almost didn’t sign due to them not doing a single thing on the list. I indicated some things that we needed done before we were to close in 4 hours and those were done. Some of the others were done after putting in warranty service request but I’m either going to fix the rest on my own or have already fixed it. The service team is extra responsive and things are fixed within two weeks. Once again, except for the finishing touches, we’re very happy with the craftsmanship of the house, which is why one star was removed from the rating ... More

As this being my first home buying process- Pulte made the experience enjoyable, contrary to all the horror stories I've heard with home buying. The staff was very responsive and knowledgeable. The Builder was also very pleasant to work with. Everything that was promised was delivered with great quality and satisfaction. Not once did I feel I was getting the run around or receiving false information. The quality of the home superb and I'm happy to have them as my first home builder.

Overall its great, but can be improved a lot. Quality is not focused as much as on prices. Needs some re designs on some basic needs in the house. The basic options should change as prices are increased other wise the quality shows low.

The initial sales person was very upfront with a lot things and the sales process overall was smooth. The loan company is very predatory. They lie to close the loan and are trying to squeeze everything out of you. Then coming to closing, the construction manager cared about my experience and the home though there were delays. The area manager is not so helpful and felt like all he cared was closing the home. The construction manager Gilbert is an asset to Pulte as he single handedly made my purchase and post purchase support exceptional. He was very responsive, attentive, and willing to do everything we asked for. Though the process seemed a bit out of place with delays in work, Gilbert pulled through for us and I think he genuinely cared for our home and our experience. Post purchase, the warranty team so far has been exceptional. Larry from the warranty team is also an asset to Pulte. He seems to care about home owner experience. These two people may as well make me give Pulte homes another shot next time I am in market or someone I know is in the market and asks for my experience. ... More

Overall the experience was a good one. From the moment we met our sales consultant to the very end at closing, everyone maintained a professional and courteous attitude. We chose to finance with Pulte mortgage and besides some minor communication issues everything went well. The closing was smooth and much better than I was expecting. There have been some issues with the quality and workmanship of the home. Seems like they were really trying to get the house complete and sold and some things were missed. Since closing I've had to submit at least 4 warranty claims, but to their credit, all warranty claims have been taken care of very promptly and professionally. Like I stated before, it was overall a good experience and we are happy with our first home. ... More

Overall great experience. Staff is friendly and helpful. A few minor flaws in caulking/painting/etc, but overall good quality.

Overall experience was good.

The builder is good, but things are still not rectified even after doing so many follow ups.

I had few small issues. All around I am satisfied with the house.

Unreasonable policy on delays. I had to pay extra money from my pocket for no issue of mine. Escalated to CEO, no response. Will probably think twice before buying another home w/ Pulte.

Pulte delivered house after 18 months after the date I signed. Still lot of issues in the home. Field manager did very good job to address issues but if he schedule repairs still nobody use to show up to do the work. It is kind of frustrating.

The contractors that Pulte has access to are just not that good. There were many things that had to be recompleted correctly. My superintendent was very good! He was able to get projects recompleted correctly. Some timely and some not so timely.

Craig was a super responsive and helpful builder. Through the process he was very respectful and was always willing to go above and beyond to make sure or questions were answered. Even after closing he has helped us with a handful of questions we have had since becoming home owners.

Our house is great but we as we started living in it, we started to notice the poor paintwork. We called out many items during our walk-throughs and they were either not done or they were done very poorly. We also noticed the floors are chipped in certain areas and our garage door is damaged.

8/10 for our experience beginning to end.

I like this builder but my house was rushed to close before it was ready. There are so many mistakes that I'm having to wait around to address. They shouldn't have closed me in December and still things in Feb aren't completed. They put a different brand oven in and the fan doesn't work. I hope it gets fixed!

They should have better team . They planted a dead tree that never got replace , I have send an email regarding the water line for the kitchen refrigerator it has been fixed. A lot details around the house. I thought for a nice Community things would run different here from other communities. Overall neighbors are Kind and friendly.

elements that I paid for at the design center were not installed and we had to show our copy to prove the issue.

The home purchasing process was fairly easy but there was some incompetence and a lack of responsiveness with our second salesperson but the third one was exceptional, very customer-focused, responsive and a pleasure to work with. There were a lot of minor errors in the building process and a lack of attention to detail on simple construction. Overall the experience was OK but it wasn't the greatest. We'd rate the overall experience a 7 out of 10.

Didn't seem like Pulte took any of our concerns to heart and until 2 days before closing definitely never showed an ounce of urgency to rectify problems we brought to their attention MULTIPLE TIMES. Maybe that's normal for new build homes, we've not done it before and based on this experience we won't again.

Buying experience was great. Yard grass was not that great, grass was sick and poor quslity

There are sone issues that can’t even be explained. Door trim that is uneven with the wall. Bedroom closet doors that are so big they scrap on clothes abd I have to “hide” behind to get to part of the closet. very poor design.