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- Pulte Homes
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- Austin, TX

Pulte Homes Reviews in Austin, TX
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What Austin Homeowners Have to Say About Pulte Homes.
Read all 482 verified reviews from homeowners that built a new home with Pulte Homes in the Austin area. Austin homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Austin Area
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Customer Reviews
Good
- Meghan S.
- Verified HomeBuyer
- July 27, 2022
- Buda, TX
8/10 for our experience beginning to end.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Pulte Homes - I like this builder but my house was rushed to close before it
- Gabrielle K.
- Verified HomeBuyer
- February 08, 2022
- Manor, TX
I like this builder but my house was rushed to close before it was ready. There are so many mistakes that I'm having to wait around to address. They shouldn't have closed me in December and still things in Feb aren't completed. They put a different brand oven in and the fan doesn't work. I hope it gets fixed!
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Pulte Homes - They should have better team .
- Rogelio C.
- Verified HomeBuyer
- June 01, 2020
- Buda, TX
They should have better team . They planted a dead tree that never got replace , I have send an email regarding the water line for the kitchen refrigerator it has been fixed. A lot details around the house. I thought for a nice Community things would run different here from other communities. Overall neighbors are Kind and friendly.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
I am pleased with the sales but not the design center
- Thelma T.
- Verified HomeBuyer
- April 09, 2020
- Hutto, TX
elements that I paid for at the design center were not installed and we had to show our copy to prove the issue.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
Pulte Homebuyer Experience
- Curtis R.
- Verified HomeBuyer
- December 07, 2024
- Georgetown, TX
The home purchasing process was fairly easy but there was some incompetence and a lack of responsiveness with our second salesperson but the third one was exceptional, very customer-focused, responsive and a pleasure to work with. There were a lot of minor errors in the building process and a lack of attention to detail on simple construction. Overall the experience was OK but it wasn't the greatest. We'd rate the overall experience a 7 out of 10.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Frustrating
- Bradley Allan G.
- Verified HomeBuyer
- November 07, 2024
- Georgetown, TX
Didn't seem like Pulte took any of our concerns to heart and until 2 days before closing definitely never showed an ounce of urgency to rectify problems we brought to their attention MULTIPLE TIMES. Maybe that's normal for new build homes, we've not done it before and based on this experience we won't again.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Aversge
- Josue B.
- Verified HomeBuyer
- August 11, 2024
- Manor, TX
Buying experience was great. Yard grass was not that great, grass was sick and poor quslity
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Needs improvement.
- Michael S.
- Verified HomeBuyer
- October 04, 2023
- Dripping Springs, TX
There are sone issues that can’t even be explained. Door trim that is uneven with the wall. Bedroom closet doors that are so big they scrap on clothes abd I have to “hide” behind to get to part of the closet. very poor design.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Kolton was great to work with.
- Thomas B.
- Verified HomeBuyer
- September 02, 2023
- Buda, TX
The house is nice but in certain finishes you can tell they went cheap.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
It was good but could have done better
- Sahit K.
- Verified HomeBuyer
- December 07, 2022
- Leander, TX
It was good but could have done better
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Pulte Homes - Shawn & Rylan were great to work with
- Anonymous
- Verified HomeBuyer
- March 09, 2022
- Dripping Springs, TX
Shawn & Rylan were great to work with
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 2
New home
- Amber V.
- Verified HomeBuyer
- April 08, 2020
- Buda, TX
Ladies up front were hard to do get ahold of. Never replied, or IF they did it was DAYS later. The quality of stuff is nice.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
Preston Village Pulte community
- Anonymous
- Verified HomeBuyer
- December 12, 2019
- Austin, TX
Pulte committed to the date of closure but last minute fixes were real sloppy and they punted those to warranty where the homeowner needs to chase and get this down. Quality of the work until the last month was good but bad planning and negligence during closure needs to be addressed. Well prices might seem little high but can say its worth only after 5 years seeing how well the house has settled.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
Great to Good
- Frank F.
- Verified HomeBuyer
- October 23, 2019
- Austin, TX
We’ve had a few issues since moving in and have not heard back on any of them. At first, the help was great, then after submitting the requested positive survey, Nathan S. stopped responding to us. Overall, we are happy but surprised at how much we need to correct from construction on our own
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 2
disappointing
- Daniel Y.
- Verified HomeBuyer
- February 02, 2023
- Georgetown, TX
we moved in in dec22 and we were very excited to move into our first new home. after some back and forth with the site manager john/lori they said they couldn’t finish our house prior to closing. thus we had an agreement that all pending work would be completed after we came back from our vacation prior to christmas. needless to say it is now feb and we still have things that need repair / replacing. it seems the builder team was spread too thin at the end of the year and we were at the losing end of it. i am currently working with the site manager at hidden oaks to fix our issues but ...
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Average
- Michael H.
- Verified HomeBuyer
- June 02, 2020
- Pflugerville, TX
First time buying a new home. Just seems like a lot more imperfections and issues than I expected.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Carmel creek pulte review
- Bradley W.
- Verified HomeBuyer
- April 08, 2020
- Hutto, TX
There were a few items done incorrectly and the quality of things such as paint on walls and front door could be much better, as an example.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Average
- Nagaraj R.
- Verified HomeBuyer
- July 15, 2025
- Manor, TX
Mortgage team stretched the time unnecessarily, they were keep on asking the same documents multiple times. The hand over/construction manager team doesn’t fix the items properly as they promised, the issues are still existing. The sales team Ms Sara is the best employee and she was 100% supportive. No one visited to hear back on open issues since the closing.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear about your experience with our mortgage team and to learn you are experiencing concerns within your new home. We sincerely apologize for the lack of communication regarding your concerns and would like to make leadership aware of them. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 1
Home not finish after closing a month ago
- Daniel K.
- Verified HomeBuyer
- October 04, 2023
- Marble Falls, TX
Incomplete home after a month of closing, no cabinet no s or handles. Wrong kitchen faucet installed and won’t exchange for the correct one that we paid for
Total Score 4
Quality 4
Trustworthiness 2
Value 4
Responsiveness 1
Everything is off. So many warranty issues.
- Anonymous
- Verified HomeBuyer
- March 02, 2023
- Marble Falls, TX
Paint, texture, floors. Cabinets, tile. You name it! We are going to have to warranty so many items! Everything has a “short cut”. Flooring. You name it.
Total Score 4
Quality 1
Trustworthiness 4
Value 3
Responsiveness 3
Jimmy
- Michael S.
- Verified HomeBuyer
- March 10, 2021
- Liberty Hill, TX
Jimmy did a great job communicating. Kept me informed. My main issue is the the cost of upgrades. I know there is a mark up but the prices are 10x.
Total Score 4
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Pulte Homes - It has been a rocky experience this first couple of months in
- Anonymous
- Verified HomeBuyer
- June 22, 2022
- Buda, TX
It has been a rocky experience this first couple of months in our home. We don't feel like we've been taken care of as new homeowners. We are also questioning the craftsmanship on our new home. We're hoping that working with the warranty team, we will get the results we are looking for.
Total Score 4
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Excellent Project Manager
- Cecilia T.
- Verified HomeBuyer
- November 10, 2020
- Austin, TX
The project manager was very professional, kept me inform at all times of the progress on the construction site in a weekly basis, he was always available, very committed and patient with my endless questions and most importantly he took the time to reviewed the third-party inspection reports that I hired and took actions from the suggestions. Thank you Dustin for all your work, I really appreciate it!
Total Score 4
Quality 5
Trustworthiness 0
Value 5
Responsiveness 0
Not a great experience. Sales team was great though.
- Anonymous
- Verified HomeBuyer
- February 18, 2025
- Georgetown, TX
We have been living in our house for over two months now and it is still under construction fixing things that should have been done the week of closing. Quality of trades are poor, tape removed from our walkthrough without being touched.
Total Score 4
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
Great until we closed then abandoned.
- Justin B.
- Verified HomeBuyer
- February 08, 2022
- Spicewood, TX
Having a tough time getting people to fix urgent issues such as a leaky roof. The service calls keep getting cancelled. Warranty means nothing if you can't service it.
Total Score 4
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
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