Pulte Homes Reviews in Austin, TX

Sales team is worst team you can get . Even build manager was rude. Pulte mortgage team was also worst. Had terrible experience. Best part was after build manager left they assign new build manager (Mark) and he was best and did help great in everything towards closing.

Shawn & Rylan were great to work with

Wouldn’t buy from Pulte if I know what I know now… a whole bunch of broken promises

With the material and labor shortages due to Covid, we experienced delays just like most people have been these days. 9 months from start to finish. We even had to close on the house with some things not as complete as the builder would have liked. John has been amazing at helping us get those things resolved and his work is much appreciated. Everyone we’ve worked with has been extremely helpful. I already mentioned John, but Claudia was great for getting answers back to us ASAP and was always high spirited about the process. Cindy’s work definitely didn’t go unnoticed either. Although, we rarely spoke, I could see the progress of the work she was overseeing and she definitely held everything to a high standard. Everyone on the team seems to do their very best and it’s been much appreciated! ... More

Had a bad experience with being closed before YE, to benefit Pultes books, but not our first home buying experience. The actual closing and mortgage process with Pulte was great! But moving day, the house was filthy, mismatched matte/gloss spots throughout interior, and the list of things that were to be completed hadn’t even been touched. It’s now been almost 2 months and 3/50 things on the list have been completed, but poorly so they need to be redone (e.g., wrong paint and missed spots again, scratched pocket door during install, etc.). Our neighbors have had okay experiences but nothing like the laundry list that we still have. And, their houses were clean when they moved in. You know it’s bad when your neighbors are saying, “we couldn’t believe they closed you…”. ... More

Very challenging time to be building a house with all the supply chain challenges and high demand. I was very impressed by the constant communication and updates from Pulte and really enjoyed the thoroughness of their inspections on the quality of the home. I’m very excited to be living in my Pulte home!

Overall great experience. Staff is friendly and helpful. A few minor flaws in caulking/painting/etc, but overall good quality.

This is our first home, we were able to design it and watch the build process throughout which was very comforting. It is a beautiful home and I would recommend Pulte to a friend.

Before Purchasing Pulte home i had a great impression about builder but after seeing the construction i lost the impression that Pulte can also build worst way. Not sure what made to bring lower quality to my home. Ceiling fans when chose during design options was not placed and placed with very normal ceiling fan. Every homeowner dream about their home in great way so will chose the builder. Thats OK. I hope Pulte keeps quality for next homeowners.

I like this builder but my house was rushed to close before it was ready. There are so many mistakes that I'm having to wait around to address. They shouldn't have closed me in December and still things in Feb aren't completed. They put a different brand oven in and the fan doesn't work. I hope it gets fixed!

Having a tough time getting people to fix urgent issues such as a leaky roof. The service calls keep getting cancelled. Warranty means nothing if you can't service it.

Make sure that everything is down be before you sign your closing

The entire build process was tainted by the fact that our closing date was a moving target, issues with the build quality (an entire wall was crooked, dozens of paint/drywall issues, secondary bathroom tub had to be redone due to a framing issue, several door latches throughout the house do not latch), and the title company's inability/unwillingness to work with our lender. The sales consultant consistently told us inaccurate information, the title escrow agent was rude and obnoxious, and our build manager was overworked and stretched thin, no fault of his own. The build manager was the only person who was honest throughout the process, and seemed to be undermined by some metric that corporate was pushing to close on a certain number of houses by the end of the year. He didn't have enough tradespeople to do his job effectively, and the consequence of this was that our home was built poorly. In a market where builders are price-gouging homebuyers, do not expect the quality of the home to match what you paid for it. ... More

Rushed the closing with lot of items pending at the end of the year. The final walkthrough was almost skipped before closing. Was promised that all the items will be done soon after we move in. It wasn't a pleasant experience at all moving into the house with lot of contractors coming to finish the work while settling in. The contracted plumbing company was the worst of all and the other companies took their time due to whatever reasons. After a month there are still some pending issues.

Overall it was a long wild ride. The early sales process was simple but even at the start there were unsatisfying choices that had to be made. When you’re told you can have the exact exterior you want, sign, THEN find out actually you can’t have what they said you could - that was disappointing. The build process was frustrating but somewhat expected. Build quality is cheap cheap cheap. They fired the crew that framed our house, wavy walls isn’t a good look. They did their best to fix most of the major issues. Overall we’re happy with our home but would be hesitant to buy a pulte again.

From sales to construction and completion process is well done , post move in also we got great support from John who is in charge of construction

Great team of people at pulte

Chips on quartz in master bath, stains on wall. Dent on dishwasher.

Great project manager working with us. Blake J.

Quality is what they strive for. They are working on it but follow through after the sale for warranty items is slow. Best to stay on top of the process during the build.

Julio and team have been very responsive to our questions, and addressing inspection report. And, even before when the construction work was in progress, he provided weekly updates. Overall, the team at Pulte has been attentive and supportive. Thank you all!

Easy to work with; very responsive throughout the build process.

We were so excited when our realtor brought us to this community. The sales person who walked us through the house was so down to earth, although he knew so much about the build and the community, he didn't behave like a know it all. He spoke to us like we were old friends, he is the reason my husband said yes to the build. Sales person along with our realtor were very responsive to emails and text messages. The sales person and builder called with updates and seemed to be as excited as we were. I actually miss the chats and updates. This builder includes a lot of items in the price, we thought motorized garage door would be standard, but apparently it is not, Pulte gives you that a long with double paned windows and upgraded vapor barrier, front and back grass, flowers and irrigation and wood fence to keep our boys from running off. So awesome to have experienced this life changing move with these fabulous people. ... More

with Covid, the cost of materials got higher and shortage. They chose paper sheathing for wall instead of plywood. It's not great solution for windy conditions. Reasonable price that I paid so I don't have any complaints but if you have money to spend and looking for high end quality house then please go with better home builder. I would not go with Pulte anymore unless I do have soeme money to pay. I had punch list items to fix before closing, of course they hadn't not fixed and spend more than one month to resolve. If you are looking for a house for normal then this builder is just right for you. ... More

Our over all experience is difficult to rate. We love our home! The issue we have and continue to have is workmanship. It is frustrating to have repairs made and then new mistakes are made. They have to keep coming back, basically for the same issue. The effort is there but execution of the fix is not. I also observed subcontractors not performing to Pulte standards. I pointed it out and it was corrected. I think the Covid situation has also had an impact on our situation and the Pulte crew have stayed with it to make it right!