Pulte Homes Reviews in Austin, TX

Having a tough time getting people to fix urgent issues such as a leaky roof. The service calls keep getting cancelled. Warranty means nothing if you can't service it.

We had a few issues but it was all resolved except for one thing. But for the most part it all went well.

Professional, responsive and clients-oriented sales manager and construction managers who are easy to work with. Average quality of materials and construction execution. Overall, very positive experience.

Pros: Overall, I'm pleased with my new home. The fact that it is a new build gives me features not found otherwise in this area like an open floor plan and tall ceilings. The quality of the build seems great. No real issues with Pulte construction. Cons: Any upgrades they charge you tremendously over market value. As an example, I had wood flooring put in. The same flooring through Pulte would have cost over $60k as an upgrade charge. Having a third party come in after closing and demolish all the flooring Pulte put in and put in quality wood cost $20k. If you extrapolate that upcharge margin to all the upgrades, it feels way too expensive. Have had several warranty issues, mostly with electrical gremlins. The responsiveness of warranty repairs is pretty lacking. Sometimes I just would like to talk through something I don't understand about the house, and getting in touch with someone just to talk is a several day/weeks process. ... More

i am satisfied with most of the aspects but i do have few things that i dont like. for example, unless we go for an upgrade option, i dont see a quality in the things you install in bathrooms. like shower-head or the plastic wall (in guest bedroom) are kind off fragile is what i feel.

I’m more frustrated with the electrical system/workmanship of my house. I feel like I’m not getting my money worth. I should not be dealing with so much issues with my house. I am having to take too much time off from work to wait for service staff to work on my house repeatedly with failed results. I bought a home with Castlerock home builder in October 2020 and I have not requested anything from their house warranty till today. Something is seriously wrong with Pulte Electrical system service.

Took too long to build and craftsmanship was subpar

House seemed to be built too fast

Made things right, stuck by promises

Pulte overall was ok but they did not work as a team between sales, builder and mortgage, and title. I was hoping that but having everything in one place the experience would be smoother but many times the staff would respite d that’s not my job .., it’s the other department job… while I understand each plays a different role the responses and willingness to help resolve or transfer calls within the organization should have been done with the customer in mind. I was purchasing my home from a distance and hopped by having everything under one company would have provided for a smoother transition in the process. In addition my home insurance, which I ordered through Pulte, was canceled for non-payment even though their title company sent them a check through escrow. Overall I was expecting better service from a company as experienced as Pulte. They are vertically integrated for sales but not service! ... More

First of all, the people on site are wonderful! I had a bad experience with the design center. The wrong layout for the kitchen was ordered. No one told me the slider shelves ( as shown in the model homes) were only going to be the upper shelf. I am very disappointed in the quality of the painters. Many small drips on the new flooring and poor workmanship on the caulking, and top and bottom edges of doors are not painted. The texture of the shelves and trim is very rough, could have used a quick sanding. I know it’s hard to find workers at this time. The Pulte title people scheduled the closing way before the house was actually move in ready. The Pulte peolpe on site are wonderful! ... More

Quality is what they strive for. They are working on it but follow through after the sale for warranty items is slow. Best to stay on top of the process during the build.

Had I not been onsite there would have been so many things that would have had to be addressed at closing or under warranty because of poor workmanship and not being noticed by management onsite. Raylan did the best he could to follow though with the issues but he was trying to oversee contractors that didn’t care about their work. When Josh took over things changed. He was able to address the issues and get them corrected the first time I pointed it our not after I had to stay after him several times. In the end I am happy with my home I just know that some of the other neighbors who were not here to oversee their homes construction will have many issues that Pulte will have to deal with. ... More

Chad from sales and Jeff the construction manager are great. They quickly answered any questions and addressed any of our concerns. Most of the construction materials appear to be of quality and overall build of the house is good, but the attention to detail by the contractors is not there. Not all of our concerns were addressed before closing, but Jeff stayed in contact with us to make sure we were taken care of. Warranty process is simple and the response is quick. The loan process was by far the worst I have experienced. The Pulte website to upload documents was very problematic and I had to send documents via email in order to meet our closing date. Charlotte, the loan processor, did not seem very organized. The required documents list kept changing and I was asked to write a letter as to why I want to purchase the newly constructed home which was very strange. On the day of our scheduled closing day, Charlotte was out and a different loan processor reached out to notify us there was an issue verifying an employer. This was after having received loan approval days prior. This had us scrambling trying to resolve, but our closing date was rescheduled due to the issue. This ruined our plans for moving and wasted vacation days taken to close on the originally scheduled date. There was no apology or compensation for the inconvenience caused by Pulte mortgage's lack of attention to detail ... More

We were promised that things would be completed after closing but very little progress has been made.

AC, electricity, and gas work well overall. Light in the living room was not blocked for ceiling fan, like the specs indicated. A work order has been put in. Drainage pipe for the washing machine hookup did not have a cap, leading to water leakage into the garage. Builder grade carpet and paint lead to sub-optimal quality. Overall, happy with the responsiveness of Pulte warranty, and glad we were able to close without running into further delays.

No good finishing, moved closing date 3 times with 5 days of anticipation. No communication between branches.

My experience was good in terms of home buying, and but since we closed, we have been identifying the issues pretty much in a lot of things, which made me lose trust on how the builder has handled the construction, and why within just first 3 months we've been experiencing all these issues.. I would recommend exercising caution if anyone is buying from them.. but to their credit, so far the responsiveness has been great, and they are resolving issues (although there shouldn't have been any in the first place)

Our sales agent deceived us by not allowing to add a buyers agent and therby denying buyers agent commision.

It was not an overwhelmingly bad, nor amazingly good either. It was an ok experience. They have a very technical approach for everything which takes human aspect away. When they were delayed with construction because they had challenges they were happy with me because I was kind to them and praised me. But when I was 3 days away from end of my rental and they were still not done with finishes I saw no humanity in them to come to me and tell me that we are pushing closing ahead. So it hurts to see that they enjoyed my kindness to them but were not willing to show that to me in return.

Overall experience was not great.

My home took 13 months to complete and it wasn’t even complete! Pulte fired my project manager and gave me a new one 2 weeks before closing. The quality of work and attention to detail was horrible and the new project manager has done a wonderful job of making things right but the home took entirely too long to be built for there to be so many issues with the home.

Sasha was the realtor and did an amazing, professional job.

The support from the Pulte employees has been fantastic, but unfortunately the workmanship has been terrible. Within a month on living in the house the following has happened: Garage door collapsed and needs to be replaced. Half of my kitchen has been without backsplash for a week because the countertop needs to be replaced. Once replaced, who know when the tile company will come back to put the backsplash since they are never available. Nails were sticking out all over the carpet around the stairs. All the edges and doorways and had my kids get cuts multiple times. This issue was finally fixed a couple of days ago. The tile in the first floor bathroom needs to be redone since they left over an inch gap against the baseboard filled with grout. Multiple tiles on the second floor need to be replaced due to lipage. The grout finisher on the bathroom walls is terrible and needs to be redone. Nicollet and Steven have always been there and the experience with them has been great, But it is hard to trust the quantity of a builder after you have all this issues and the response from the subs is non urgent and in cases they try to tell you that there is no issue (like the tile and carpet in my case). Im hoping things thank a turn for the better, and can finally get to enjoy my house. ... More

My experience with the sales office was absolutely phenomenal. They were amazing. Pulte Mortgage, on the other hand, almost made me lose the house with their lack of information and incorrect information. I had to seek out my loan officer with questions and was given wrong information, making the process incredibly stressful and tainting the whole buying experience. The building manager is very kind and works very hard but the responsiveness of the crew workers when it was time to fix things, they didn’t show up when they said they would. Still 6 weeks after closing, I’m still waiting for a fix that was discussed during our final walkthrough but it isn’t at the fault of the building manager as he has reached out to the crew several times without response or them not showing up at the time they said they would be by. ... More