Pulte Homes Reviews in Austin, TX

We absolutely love our home but it feels like a façade. The things we marked during the final blue tape inspection were not completed when we moved in. The blue tape was just removed with no repairs. When we had some of the things repaired, the guys repairing them said it was incomplete. The custom shower was installed incorrectly with the water flowing away from the drain, and after a few months it has yet to be repaired. We have multiple work orders in and have documented everything, nonetheless no one seems to ever come repair the major issues. The Garage door is having issues and the chain is loose causing it to snap and bangs loudly, at this point it’s a safety hazard and we have still had nobody come out to fix it. We were told it was a high priority issue because of safety but still no word on the repair. The whole back door jam needs to be replaced and reset. None of the tile grout was sealed on both downstairs floors and bathrooms including the showers. Again, it’s a beautiful home but so much to be repaired it’s exhausting and there is a warranty but it’s taking longer than it should. ... More

I think there are things that can be improved such as the quality of the toilets, the keys to the bathrooms, showers, kitchen equipment is of low quality, the entrance to the house and the backyard is as if it were under construction, only cement, the poles of the fence are made of wood and not metal, they gave me the house without gutters, it is strange because all the others are delivered like this. The design and colors are great, the rest of the materials are good.

The Sales Team where phenomenal LaMonica and Carlton. Exceptional sales agent and represented Pulte very well. They were kind, caring and exceptional. The Building Managers Fred and Brad very good guys and walked us thru as the house was moving along. They were always responsive and made themselves available to us. The nightmare started when it was getting close too closing in the home and the standard that Pulte claimed too have went out the window. On closing day, the house was so dirty that you wouldn't nor even believe it. The price we paid for the house did not match the quality of how it was built. We would know because this is the 3rd we have built in the last few years. We called them out on the crappy work their vendors did and the low quality. They were apologetic and said they would make it right. So for the first 3 weeks of moving into our brand new home, service folks were coming in fixing issues. So instead of enjoying our expensive brand new home, we were waking up to service people fixing things and even with all of that not everything was taken care of. 2 months into moving in and living in the home, it is glaring that the quality of work sucks and was shady. The Area Manager was called in but since then we have not heard from anyone. Not even a "we are sorry note". Not a follow up. I guess this is what corporate greed looks like. You buy a very expensive home during the highest real estate prices in history and companies like PULTE, bid, strong and bad take advantage if you. Well shame on us for trusting the Pulte name and brand. ... More

There were 3 price increases while we waited to sign the contract to build. The developer and builder own the HOA. We wee told the community prohibited investors and rentals, but we have discovered two rental properties by investors. The builder and warranty division are non-responsive. Don't close on your house until the builder performs on all items of your punch list. After you close, you are not a priority to them, and they forget about you. You are no longer a priority after you close so beware.

As a new home, its fine. If you were looking for a fresh brand new home that is perfect, this isnt it. There are a lot of minor aesthetic imperfections all over the place once youre able to look at things beyond a normal walkthrough. In fact you may be missing things or had the wrong thing installed from the many options selected in your plan. Double check that during your walk through. This is pretty much the reason my review is low for workmanship and materials. There is zero, absolutely zero reasons to have the wrong options installed so that they can be replaced later and a missing option is even worse. So you'll be working with the warranty dept a lot. Project manager and warranty dept are all fairly responsive so someone can help you with all that. But shouldn't have to go through all that if it was done right the first time or have someone do a walkthrough with the options checklist (should not be the burden of the home buyer). Other than that, I actually love my new home can't wait for it to actually be finished. ... More

The whole building process started good, but it took Pulte 8 extra months to complete the project resulting me extra 16k out of pocket (interest rate, month to month lease). Our builder Josh, and Stephanie was unresponsive most of the time. They simply did not care. Also, who pays for 450k but get a thermostat that is not even wifi capable?

After closing and Pulte has their money ; response is poor to any items required for completion. Do not have any items to complete after closing.

Missing items on the outside of the house makes me feel like the quality of workmanship was rushed.

The sale of the home was great but once it came down to the quality and inspections, that’s where it fell apart. Most last minute touch ups were not completed as promised and MANY outlets are not functioning properly around the house. Thermostat’s haven’t been changed and the direct contact’s do not care about resolving the issues.

Before Purchasing Pulte home i had a great impression about builder but after seeing the construction i lost the impression that Pulte can also build worst way. Not sure what made to bring lower quality to my home. Ceiling fans when chose during design options was not placed and placed with very normal ceiling fan. Every homeowner dream about their home in great way so will chose the builder. Thats OK. I hope Pulte keeps quality for next homeowners.

Chips on quartz in master bath, stains on wall. Dent on dishwasher.

More attention to detail and quality, ownership of as much of the end to end process as possible rather than blaming "trades" and other departments for issues.

Overall sales experience was good. Delivery and follow up after home was done was not good. Home was not clean at delivery. Paint still on floors, windows not clean and too many items on punch list. Not sure I would build with Pulte again.

I am very disappointed that I haven't received any assistance after my first survey was completed. There are many things that were never completed for my home. No one has reached back out to me. The person who is the customer care rep, is non responsive. I definitely don't feel like a valued customer. I'm not satisfied with the discrepancies of my brand new home.

I’ve noticed a lot of things either already pealing (lining/paint), not fully sealed, or just done sloppy... it’s actually embarrassing to be honest because we haven’t been here long and no matter how well I take care of it and clean, cosmetically, it doesn’t look brand new... on top of that, we’ve had issues with drains not draining appropriately and I can’t help but think there are things inside of them since we had to repeatedly ask to have workers quit leaving food and trash all over the place during building... I’m anxious about the quality with what I’ve observed. We love our home, yes. But minor things, like paint pealing, doors not properly closing or lined up in the frame, sharp edges where carpet meets tile, and things we’ve observed with plumbing... has me uneasy. ... More

Construction and field team were great, low ratings were purely the result of sales team member we dealt with.

This was an inventory home, but the overall experience has been disappointing. I was rushed to sign the agreement within two days to get a bonus, which didn’t leave enough time to review everything carefully. During the inspection, instead of properly addressing issues, I was EDUCATED on why things were supposedly fine—most concerns were explained away rather than fixed. I still have a dead tree in the front yard and a garage door that makes a very loud noise when opening. Even after moving in, I’ve had to submit multiple requests for electrical problems, and the response has mostly been to EDUCATE me about appliance code changes rather than address what appears to be poor electrical work. Warranty staff have repeatedly asked me to contact the manufacturer instead of taking responsibility and coordinating repairs. They asked me once to contact Whirlpool. Why would I contact Whirlpool when the switch itself trips? When I resisted contacting them, I was EDUCATED about appliance code changes that supposedly happened in 2017. This explanation makes no sense since the house was built in 2023–2024. If this is truly the issue with all Pulte homes built during that time with Whirlpool appliances, then Pulte seriously needs to reconsider either the electrical contractor or the appliances being used. There are still yellow and blue construction stickers around the house, which clearly shows how rushed and incomplete the finishing work was. Overall, the experience has felt rushed, dismissive, and lacking accountability. ... More

Too many quality issues with appliances(range, microwave) not working and needed replacement. Lot of painting tapes not cleared and needed to pinpoint.Electrical issues with lighting and plugs.

See ratings above! Why? This is so ridiculous!

Crystal did amazing job helping me get the right home

We were excited to enter into contract with Pulte on our new home back in July 2021. The interaction with the sales team through the majority if the process was excellent. Tara was pleasant to work with in terms selecting our floorplan and upgrades. She communicated extremely well with us and we were grateful for her services. On the other hand, our experience with the construction team was poor. We had 4-5 different construction managers along the way thay didn’t provide us with the best communication. We never felt a great connection with any of the construction managers, we actually felt as if we were being passed around without any consideration of our experience. It took over a year to complete our home, after we were told it would only be 9 months. We were very involved with our home project from start to finish, we visited the site 2-3 times a month to witness the progress. While slow at times, we did notify sales/construction of issues we noticed on the quality/workmanship of the home as is progessed. We were reminded various times that all the quality issues on the home would be addressed 1 week prior to closing. We were also assured that ALL the quality issues we highlighted would definitley be resolved before we closed. I was always skeptical as I witnessed the slow progress of the home being built. None the less, I put faith into Pulte to resolve all the quality issues before we closed. With that said, we closed on our new home in August 2022. We were disaappointed that the quality issues were not fully addressed prior to closing, as we were continuosly assured. As of 10/05, as I provide this review, we are living in the house and are still having to put for effort to have Pulte resolve the quality issues in our jew home. It is quite disappointing to have a brand new home, with all new construction and upgrades that we selected along the way, just to witness the lack of quality that Pulte sold us on in the begining as being their top priority with their customers. Since we moved in, my wife and I have not been able to shower in our upgraded spa shower that we paid for. Not one shower! This is extremely frustarting and downright unacceptable. There remain multiple issues with our Spa Shower and Master Bathroom as a whole. Not to mention they other issues throughout the house that have yet to be addressed. The communication is lacking with addressing these issues and confusion seems to be an overwhelming sense amongst your Pulte team members and trades we have been dealing with. I have lost just about all faith and confidence in Pulte to provide us with good communication, a sense or urgency to address our concerns, or to even a quality product! Our experience began with excitement and joy, but has quickly deteriorated, which is unfortunate. We are happy to be residents in the Santa Rita Ranch community, but are extremely disappointed with the Pulte experience regarding Quality, Workmanship and Communication. ... More

Prepare to be "sold" on the model homes they show you. Unfortunately, almost nothing resembles the quality of the model. Poor worksmanship plagues this company leading to constant warranty requests. Items that were listed on the documentation at closing will NEVER get done so be prepared to delay closing. During the building process, their management team is absent, has no idea what is going on, and will not work with the buyer, regardless of the reasonable offers to help with moving the build forward. They will then "force" you to close with many outstanding items because they only care about bonuses/commissions. Your project manager will be great and the only one to help you, but because of their extremely poor management, there's only so much they can do. ... More

My grading of side yard was not done properly and the construction manager has been delaying it since then.It has been many months and nobody is looking into it.I had a very bad experience and I wanted to escalate it.This is not what you expect after paying so much.

appliances installed are of poor quality and the service is very poor

The sales team is very good and helpful. However, I am not satisfied with the workmanship and materials used. The service team seems to be on top of the issues and fix them pretty fast.